Grease Monkey seems to be the area's basic equivalent to Jiffy Lube, Valvoline and the like, that I…read moreused before moving here. They seem to be very professional, courteous and informative when it comes to the basic service I went there for. I'd gone there during the winter to get Nitro in my tires, while I was also planning on getting my usual 3,000-mile oil change. It was the good folks at Grease Monkey who explained that these days, and with the 2003 car I have, oil doesn't really need to be changed more often than 5,000 miles -- I'm old school, and have always used 3,000 as the rule. Point being, they didn't have to tell me what they did -- it showed that they were more interested in good service, over agreeing to a premature oil/filter change, and making money when it wasn't necessary. I passed on the option for synthetics and combos thereof, and went for the basic 30-weight oil. Folks were very friendly like I'd mentioned. Since I don't work, I went and drove by there when it looked as though they weren't taking care of many customers, so I don't think I was there longer than 25 minutes, and got everything done. There were no high pressure sales for unnecessary things either, which I appreciate. I'll be using them from here on out, or will change this review if they're not as good as what I've seen so far.

What a great experience I had today at this shop. I noticed that a plastic piece under the front…read morebumper of my rental car was loose. Two things concerned me 1) that it may come off while driving and create all kinds of havoc 2) that the rental company would blame me. I knew perfectly well that I hadn't driven the car in anyway to cause it. I won't use this rental car company again because it's the 2nd car I've had from them with problems. In any event the team here were very professional, friendly and quick to figure out how to fix it. It took some definite problem solving which I think they enjoyed. Their pricing was extremely fair on top of that. I'll be moving to this area in a few years and hope they maintain all their good qualities. I surely would go back.

I went to this place today first time I've been there my husband's gone but I haven't. I went there…read morethey are very professional and very fast Day Day the lady at the front desk was wonderful I didn't even wait 10 minutes she gave me water and would not let me leave until I got a sucker LOL so wonderful place to get your oil change God's you get in you get out really quick they're professional and do their job and you get some awesome conversation with Day-Day while you wait

I took my 2019 Dodge Ram in here to get an oil change and a few days later had a low oil pressure…read morelight come on. Had it towed to a reputable place and they told me I had the cheapest filter available which was starving the oil flow. He showed me the filter and it had a smiley face on it. While in there they asked if I spoke Spanish, when I answered no that's all they spoke! Suggest you all stay clear of this location.

As a customer service-oriented person, I try to see the positive side of everything, but also know…read moreif you don't service your customer, someone else will . It stands to reason, people sometimes have an off day; however, with the most recent experience(s) I've had, with the lack of service at the Lenoir Walmart Auto Service Center, I'm very frustrated with the staff. I purchased my tires at this location and have them rotated (free of charge) every time they need it. I was having my oil changed here also until recently. My main reason for this posting is to advise others if you are looking for complete and competent, customer service, you may want to look elsewhere. When I inquired on how they handle their service appointments, it's first come, first serve. So, when walking in to get service, you're looking at a minimum wait time of 1-1/2 to 2 hours before they even begin service. I understand service takes time, but there seems to be a shortage of staff, lack of concern for the customer and things just do NOT flow smoothly. I have witnessed (on multiple occasions) a male associate taking personal phone calls while in the midst of consumers waiting for help. I originally chose Walmart because some of the independent locally owned shops have limited operating hours that do not fit my lifestyle. Since Walmart, has varying hours I thought this would be more convenient for me. However, after the most recent experiences, I'll find a way to maintain my vehicle from the independent service centers.

I went to get a battery installed on 1-29'22. I was told it would be an hour and 2 and a half hours…read morelater they still has not touched it. They evidently either forgot or just did not care. I just left. The Lenoir Walmart auto service will never get any business from my family again.

Jacquelin is fantastic! Helped us out and even called a competitor when they couldn't help! We…read morebought a new tire and will be back soon for any other needs.

I made an appointment to have new tires put on my truck over the phone. I was told over the phone…read morethat my total would be 855 out the door. When someone tells me that to me that means after ALL charges that's the total, but when they told me the total it was 905. When i told them the quote over the phone they said that didn't include mounting balancing and tax. I have had a a lot of tires put in before and all other dealers tell you the installed price. So why would a company try to scam an extra 50 bucks from you just to get a bad review? While I was there they tried to convince an old lady that she needed a brake line fluid flus. Who the hell has ever even heard of that. Then the guy who is putting on my tires just leaves the shop right in the middle of the job on his little e bike and leaves me waiting there while he is off doing who knows what. WTF who does that? They told me my appointment was at 11 and finally after two hours I get to leave. If that's the shady way they do business than that was my last set of tires at Mavis. Do yourself a favor and go to Alray. Every time they tell me a price on tires that's what I pay. I'm pretty sure that's what people expect, you know doing what you say your going to do. Who would have thought that.

Great bunch of guys,been going there for years and they all do quality work. They also quick job to…read moreget you on your way.

Wow what an experience I had yesterday (4/16/2024). First I went to the business and the manager…read morecame out to my car, promised me that he would drain all of the oil before adding new oil. I checked but the oil was still dark after they said they drained all the oil but they did not. They had used a power wrench to take a part off that had nothing to do with changing the oil. I asked why and the employee could not give me a satisfactory answer. When I left a lot of the oil leaked out, there was a puddle under my car. I returned and the explanation they gave me was that "things happen". I said that this is a new car and it should be easy, so why did it happen? Again there was no satisfactory answer, but the employee added 1 quart of oil and I left. It was still leaking as I was parked less than a mile away and a puddle came out under the car. This time when I went back I was mad. The manager threatened me and I raised my voice to let them know they had to fix it. After they fixed it, this time, they added 1/2 quart of oil and it stopped leaking. I am going to a third-party to have the car checked and will hold owner Joe Roberts accountable if any permanent damage is found. To be continued...

Call to ask a question about a car sitting in their lot they didn't care to answer any questions…read moreabout it. Just said did it have a for sale sign i said i didn't see one i drove by and he said "there you go" and hanged up on me not a way to run a business.

Hold onto your wallet when you do business here and hope your car doesn't get damaged if you decide…read moreto let them work on it. Bad Owner Not Friendly

I would not let this place fix a chain on a bicycle. Charged me $1,600 for a tune up and an oil…read morechange now my vehicle has the check engine light on and does not run well. But, they are in denial of messing anything up. I was told if I wanted to pay them to fix the problem then they would gladly fix it . I guess they would like for me to pay them for their screw up. I'm straight up and honest. 1st my check engine light was not on. 2nd my car was not running bad at all. I brought my own oil and filter they charged me for MY oil filter. . They want to address what their code reader says is wrong . But , want me to pay them again. obviously they don't have a clue how to fix anything. They thought they could reset it and I would just go away. I'm still here and I'm not done. I hope that man sleeps well at night for doing people wrong. Blessings to all.