Best best best! Best place to go for any theater, theme party! I love this place! I can't get…read moreenough! Their hours are limited, and they're only open on the weekends... I've always been satisfied an excellent customer service!

Had such a sad experience today, and am still shaken up…read more This is a longer review, but with respect to the other associate, I want to make sure I'm clear with where the issues originated. We rented some beautiful pieces for our show this month, and Marianne was amazing in getting everything set up and ready for us. When returning most of the items, I made the mistake of returning a shirt to the wrong location, so I had to come back the next week to complete everything. I was ready to pay an extension fee, but she was kind and allowed for that margin. We had a dress and lace-up shirt to bring back as well. My mother dropped off the dress first, and was told sternly by Nancy there would be a $40 damage fee. I wasn't sure what that was for, so when I stopped by to drop off the lace up shirt, I asked. I have a new costume team, so if mistakes were made, I want to make sure they know where they must improve. I have no problem paying the fee- prices here are very fair- but something happened after I asked what the fee was for. Nancy stormed away without speaking a minute, planted at another counter, and then proceeded to tear into me, loud enough for the room full of customers to hear, and potentially even the adjacent room. I think she somehow concluded I was trying to get out of a fee, which upset her. Despite me trying to communicate that wasn't the case, not only did she stop listening but she threw insults. A few of Nancy's choice sentences: "You are so snooty" "Your energy is killing me" "Has anyone ever told you that before? It's true" "You sound so snippy" "Everything you say is so passive aggressive" -I replied I was being genuine, she said, "I don't believe you." "I have been doing this for 40 years so if there's an issue I know it's not me." "Blip blip blip blip" (mimicking me talking and cutting me off for asking where to drop off the final shirt this week) Even if I was trying to negotiate damages, you still shouldn't use public shaming as a tactic. The customer is not always right, but I do believe that standards of mutual respect should be held in all interactions. Marianne was kind, professional, helpful, and honestly made the magic of clothing and performance come alive for me and my cast that came with me. Nancy was hostile, insulting, aggressive, and never even created space for response. I do have the interaction recorded, so all details can be corroborated. I'm not the person to post it (public shaming is not my method) but I'm happy to share the recording with the owners for reflection. I do hope moving forward that a space where artists can create that much magic together can also be a space of safety, gentleness, and mutual respect.

I have had several positive experiences with this shop over the years. They were once able to work…read moremagic on my best pair of suit pants when I injured my leg (which is an odd scenario, I know). It was a bit of an urgent situation to have professional attire in a pinch, and they made it possible. I've been coming back ever since. Recently I brought in some work uniforms for alterations and they advised me on the best course of action to get them looking just right. Long story short: rather than take the items in for several customizations (which I was willing to pay for) they sized me to re-order through my employer...then, they would handle just the necessary final alterations. Basically they could have, but didn't, up-sell me. Top-notch service, attention to detail, honest, economical; I'll continue to return!

I recently needed some tuxedo assistance and I was not disappointed here. The customer service and…read moreknowledge base is second to none in the cincinnati area. Highly recommend.

My kids were ring bearers in my cousins wedding and it was our first time at Folchi's. Our initial…read morefitting went great, in and out, and pickup was just as easy. The suits looked amazing; my kids loved them! Jackson really elevated our experience when he fixed an issue as a complete courtesy. We'll be back again solely because of him.

Came fast, quick communication. In and out easy but not pressured. Will go back. Nice selection of…read morecolors and price is good.

Excellent experience. I was looking to buy a new tux for some upcoming formal events. I tried and…read morestruck out a few the other suit and tuxedo shops in the area. The fitting process seemed very uncertain and left me underwhelmed. So I continued to search and found Kingme. I randomly stopped by and immediately knew I was in very good hands. Larry was great, very helpful and did a fantastic job of communication and follow through. Super customer experience.

Larry and his brother helped me get a custom suit for my wedding and they could not have been…read morebetter to work with! I wanted a custom lining that was a little unique and Larry was able to work with their manufacturer and get the pattern inside by jacket just from me sending him a photo of the design. I also had my Groomsmen go through him for their suits and we had no issues. First class service all the way!

An absolutely astounding collection of vintage clothing, shoes, handbags, hats and jewelry fills…read morethis space to the brim. It's packed, which is both its best and worst feature. It can be hard to move through the racks and properly look at what's hanging without ending up with piles of clothing at your feet. So, perhaps a larger space is in order to house all the great garments, etc.? Back to the positives, the displays are very creative, both in and outside the shop, and you are bound to find something amazing if you give yourself enough time to browse.

Wow wow wow!!!! I cannot say enough good things about this place! The amount of incredibly…read moremaintained vintage coupled with the kindest, most helpful staff (Amy and Bon are their names I think, yall rock!) made this such an enjoyable experience!!! Cannot wait to come back!

Chris did an amazing job with customer service and fitting my son properly for his Prom Suit …read more Chris went above and beyond by insuring everything worked out for my Son.

Antania was an amazing, she took the time to talk to me and understand the customer before pointing…read moreme to buy. And made sure everything was steamed and cleaned ready to go for 1 day turn around, Thank so much Antania!

Customer service was terrible! Went in (December 23.2025) .. morning ! Took my son to get sized…read morefor wedding in June 2026 ... he's in clinicals and wanted to get his fitted and suits to buy picked out!! We were told we were too early to set up account but I paid to have him fitted and told info would be in system (even though we didn't set up group account for wedding party (told too early) Went in today to get another groomsmen measured while in town and set up account! My son and his info was not in system! Was told today that's not true we could've set it up.. and also told needed group number which we didn't have cause we didn't set up group! Totally different information from two different workers! Neither one being apologetic or cared to help us! What a mess.. son whom is out of town went to men's warehouse and treated completely differently and very helpful! What a difference in atmosphere -sorry but taking business elsewhere ! Someone in that location doesn't know what they are talking about.... Need to revamp

Angela was so knowledgeable and kind to our family. She quickly helped us get our son measured and…read morefound him a suit we loved.

I hate to do this because this business has been great for several years and I am not sure what…read morecaused the change. several times a year, every year, I order flowers for my wife and have them delivered to my wife's work on special occassions. Jasmines has been a go to location for me because they have beautiful bouquets. fast forward to valentines day this year(2023), I went into the location to purchase a large bouquet of roses as I do every year but I was informed by the staff working at the time that they do not any availabilit and they could not fill my order. It was understandable at the time and was my fault because I waited later then usually to put my order in so there was only a couple days left. Something did both me with this altercation Though. The two emplo on site were very condescending and rude whe the spoke to me and another guest who I did not know. I just overheard the conversation. at the time I chalked it up to them being stressed about the holiday and brushed it off Then a few days ago, I ordered flowers online and had them delivered to my wife on her birthday. I was called the day they were suppose to be delivered and informed they do not deliver to my wife's location which is approximately 20 mins away. I mentioned how I have ordered every year from them and never had a issued and the person on the phone got that same condes tone as my previous experience. She seemed agitated that I asked why they stopped and she told me it was because the cost of gas among other things And told me to call another florist who could accommodate me on same day delivery. This experience was terrible and I had to scramble to get something last minute. On there website where I ordered it did not provide any delivery limitations or guidence. Although they make beautiful bouquets, I will not use them again to order flowers because of how rude they are. I can only imagine the delivery person treating my wife how they have treated me on several occasions and I'm not going to ruin her special day by having to deal with that. I hope they return to their previous standards

I ordered something bright and cheery to send to my cousin for what would have been my Aunts 80th…read morebirthday. Gave a price range and trusted the florist to deliver my message. Very pleased. Thank you for brightening my cousins day with the beautiful arrangement.

Couldn't recommend them enough! Dawn and her coworkers were very helpful. My stepdad was from out…read moreof town and they were able to work with him! We rented 4 tux's from them for reasonable prices. It was around $200 for each. They were very accommodating and will be using them in the future for our tux rental needs.

Hands down THIS is THE PLACE to go for tuxedo rental or purchase for that matter. Family owned and…read moreoperated with white glove treatment by all. These people very obviously love what they do, are extremely knowledgeable and care to help you look your best for your special occasion. Thank you all for everything. We will be back for all our formal needs. Leo Smith and Family

I had a wonderful experience shopping for a Mother of the Groom dress at Queen's Lace. I cannot say…read moreenough positive things about this boutique and its amazing staff. Their selection of elegant dresses is outstanding, with so many beautiful options that it was easy to find the perfect dress for such a special occasion. What truly sets this boutique apart is the staff. They were warm, welcoming, and incredibly helpful throughout the entire process. They made the experience feel less like shopping and more like a fun and memorable day out. If you are looking for exceptional service and a stunning dress selection, I highly recommend Queen's Lace!

Maybe it's my own ignorance thinking a $500 budget for a MOG dress was plenty, but when I arrived…read moreand informed them of my budget, and I was made to feel small. My sales associate informed me that all of their dresses were on average $1,000 or higher. Disclaimer: when I made the apt online I noted my budget was $500, no one ever reached out and informed me this was not appropriate for this store. I was given an incredibly small portion of the "discount" and damaged rack of dresses to try. When I finally found pale blue-green dress that could work (It was $200 and heavily pilled and frayed in the seems). I took a photo and sent it to some friends and my husband. They all said it looked white with blue floral application. I'm the MOG, I can't wear anything remotely white (or photographs white) to this or any wedding. When I told them the feedback and that I couldn't get this dress, they started to pressure me pretty hard. I had my Mom and Aunt with me, they were pressuring to, because they knew that was the last dress that was in budget and could work. I finally had to very firmly say "I can't". I was pretty upset I was being encouraged/pressured to settle on a damaged dress that "could work" (not the feeling I was going for), because it was the last one in my budget. After that, I just got dressed and just left. I left feeling upset, small, and overall embarrassed. Went to David's Bridal right after, had amazing service, tried on so many dresses, and picked one that was half of my $500 budget! Helpful Hint: if someone makes an appt at your store, notates their budget, and if it's not realistic, please notify them. Also, there are no prices online to even gauge what caliber of price and product you have in the store. Even your "Tips" section doesn't elude to $500 being a small budget being it's considered a bridal boutique. "Bridal salons and boutique stores can range from $300-$2,000"-directly from your website. --maybe put a statement the average cost of dresses in your shop (that's not on the damages discount rack).