I needed a suit for my niece's wedding while also needing to update my dress wardrobe. So, I…read morethought I would try a custom suit and give Indochino a shot. In the end, I was very disappointed by both the service and the end product. The staff member that measured me was not friendly, seemed uninterested in servicing me, and lacked the customer service skills I would expect from a custom suit maker. Once I received my suit and tried it on, it was the worst fitting suit I ever experienced. I contacted the store to inquire about having additional alternations done and the sales rep, who was rather put off by my request, said to me.. "are you sure that you are wearing the suit correctly?" it me, that was an insult. After having a second fitting they said that I would get a call and a text when my suit is ready in two weeks. After two weeks, I called and they said.. "Oh, we tried calling you" but I never received a call or a text. After picking up the suit, my event was only two days away so I did not try it on at the store. When I did, it still did not fit properly. In fact, the pants felt no different and I wondered if anything was even done. I will not be going back to Indochino in Philadelphia. They seriously need to work on their customer service, their general attitude, and providing a product that actually meets their price point.

I purchased two suits in April 2023. Now it is November 2024, and I ended up getting a couple of…read moresuits whose arms are so tight I cannot wear. See the picture. My Apple Watch gets stuck and I have to pull the sleeve to get the Watch out. I wanted to make several suits, and decided to try a few stores specialized in tailored suits, and Indochino was one of those. The guy who was in charge with me was nice and fashionable, but it turned out he had no idea about tailoring. I waited for a month for the suits to get tailored and ready, but when I came in, it was dissappointing. The sleeves were extremely tight. Pants were so buggy. I think whoever tailoring the suits cannot follow the order. I asked the pants to be adjusted in the same way but three pants came back in totally different waist size and length! These things never happened in other tailored suit stores. I asked everything to be re-done, and they were nice to promice to fix everything, but when the suits came back after another month, things were better but sleeves were still too tight. After two visits asking the same fix, I thought it's a waste of time to go back, so I told them to fix the sleeves as promised, but the store manager refused to fix them unless I come in again (I I was asking the suits to be fixed as agreed in my previous visit!) So I gave up. It was not cheap, but not expensive either, and not worth my time to deal with this. It's been already a few months. This was mid-2023. I was also either too busy or not in Philadelphia anyway. In fall 2024, a new store manager contacted me and promised to fix things. But he told me this is a "special favor" since, even though Indochino promises to keep working until a customer is satisfied, this "promise" has a time limit, and they won't do anything after a few months. I went into the store, and did the fitting again (but they didn't even bother to measure, which made me worry), and asked them to fix the sleeves as i asked them 18 months ago. The new store manager was nice. But the result was the same. They shipped the suits right away as promised but I found that they just shipped then suits without doing anything; the sleeves are almost exactly the same. It is possible that the new store manager wanted to dump these suits asap. See the picture. My Watch gets stuck in the sleeve. I know individual experiences differ and many seem happy with them but I never had such a terrible service in my life and wholeheartedly recommend eveybody to avoid this store and go to similar places such as Suitsupply. I think they are a bit more expensive but the service and quality is significantly better.

A.P. Provided exceptional service. Store was clean and organized. I highly recommend this store!read more

It was my stepson's first prom, and I wanted to make it a memorable experience. His…read moremother and I had been planning for weeks, but we still hadn't found the perfect suit. I decided to take the bus with him to Men's Wearhouse, hoping they could help us out. As soon as we walked in, we were greeted by a friendly employee -- I can't remember for sure, but I think he was named David. He asked us what we were looking for and helped us pick out the perfect suit for my son. David made the experience so much easier than I thought it would be, taking the time to understand what we wanted and going above and beyond to ensure we were happy with the final selection. As my son tried on the suit, David gave him some style tips and advice on how to wear it. He even threw in a pair of shoes and a pocket square to complete the look. My stepson looked amazing, and I couldn't have been prouder. The experience was so memorable that my stepson still talks about that trip to Men's Wearhouse today. It wasn't just the suit, but the service we received from David(?) and the rest of the Men's Wearhouse Philadelphia team. They truly cared about making our experience special, and that's something that's hard to find these days. Thanks to the Philadelphia Men's Wearhouse team, my stepson's first prom was unforgettable, his mother was so happy, and I'm grateful for the exceptional service they provided.

Terrible service and quality. Do not buy. Complete waste of money. Their products look nothing like…read morethe pictures. They refuse to issue refunds because they know no one would choose to keep their products.

I was looking for a birthday outfit and it was last minutes, I walk in this boutique did not know…read morewhat I wanted, the staff greet me with such warm welcoming This is the first boutique have been in a while where it felt like family, they want my business and appreciate me as a person, they offer me eine, have me try on several outfits until I find the one, the experience was exceptional I would definitely recommend and will be going back.

Senoj is a super cute women's boutique on South Street. I stopped by on a Saturday afternoon after…read morepassing the beautiful window display every day for almost a year. I'm so glad that I did! There is a pretty wide assortment of more formal dresses, casual wear, denim, going out clothes, and some lounge wear. My personal favorite is the extensive assortment of Daydreamer tees. If you're looking for a comfortable and trendy band tee, these are for you! There is one dressing room and I spent 30 minutes trying on an assortment of dresses, tops, and jeans. The woman that helped me out was super attentive but not overly so. She checked in to see if she could help with sizes or anything. I asked for her advice on fit and look and she was super honest and helpful! I ended up buying a beautiful blue dress and a daydreamer tee. I'm excited to wear them both and to return to Senoj when I need something new in my closet!

Amazing addition to the South Street Corridor. Classy,…read moresophisticated and chic. Her taste is amazing and I get tons of compliments when I wear her clothing.

Over the past year I have had 2 suits made at the Wayne Edwards Workshop. The first was for my…read morewedding and I later returned to have business suit made. These suits are truly custom; Stitching, fabric, and design. These are the most comfortable suits I have ever worn. They have given me even more confidence when attending events. I'll never wear a Bank's or Men's warehouse suit ever again! They will also do all alterations of taking the suit in or out for the perfect fit. Make no hesitation it'll be the best suit you'll ever own.

I cannot speak highly enough of my experience dealing with Wayne Edwards Workshop…read more I met Wayne while my then-fiancee and I were browsing a wedding expo, and we hit it off on our mutual love of city college hoops. I was looking for a one-of-a-kind suit that I could both wear at my wedding and also continue using for business for years to come. Wayne said he could deliver such a suit and he was true to his word. I absolutely loved the final product and received a ton of compliments on it from friends and family. Throughout the process, Wayne was always available if I had any questions, and walked me through every aspect of the design to ensure everything was exactly personalized to my liking. Both the quality of the material and the service provided were second-to-none. If you need a suit or other formal wear, Wayne is your guy!

We just purchased a custom tux for my husband for our son's wedding, after a big mistake at…read moreIndochino (don't go there!). We worked directly with Les, but met the whole mispacha (family). He was knowledgeable and friendly, and answered a ton of questions for us. We had been shopping in NY for our son's wedding tux, and got the same fabric/designer we'd seen there for considerably less and a more pleasant experience. We will definitely be back.

Terrible service. Felt very unwelcome. Place needs to learn how to customer service. Overpriced as…read morewell.

Definitely recommend this dry cleaning establishment. I used to come here when I lived in the…read moreneighborhood and now I drive cross town just to keep coming here. The service is timely and the front desk staff is always so friendly. My clothes come back smelling clean and folded perfectly.

She did a great job with altering my dress! Very quick turnaround and reasonably pricedread more

I lost a lot of weight and my body contours changed because of a serious illness. I took two…read morequality suits to Mr. Baldwin because his shop is a brisk walk from my home and also because of his reputation. I was not disappointed. For less than the price of a new middle-grade men's suits, I had my quality suits restored to fit my new body. Furthermore, from the first time I entered the store to inquire about their services through the finish, I was treated professionally and cordially. I felt confident of the process from start to finish, and I would not hesitate to return in the future.

Mr. Baldwin you and your staff RUINED my goddaughters prom. Her mother gave you a 50% deposit and…read morethe material to make the dress MONTHS before her prom. She and her mother trusted you and they even convinced me to believe all of your lies (oh it will be ready on this day, it will definitely be ready on this day, I'll have it ready for a fitting on this day, we will be working on her dress all day, don't worry it's going to be exactly what we discussed..... LIES ) We came to the fitting and the dress is nothing you promised. The fit was awful, the design was amateur at best and did not remotely resemble what we discussed and then you had the nerve to say to correct YOUR MISTAKES she needed to purchase more material. I wanted to cry, I told my girlfriend not to trust you. I offered to search every mall, boutique and / or back alley to find her daughter the perfect dress BECAUSE YOU STILL DID NOT HAVE HER DRESS MADE TWO DAYS BEFORE THE PROM. My friend, my trusting hard headed friend , still had faith in you. The DAY BEFORE THE PROM still no dress. You said "it will be ready before her prom, I promise " The day of the prom you presented her with a dress , it was not the dress you promised , the fit was off but what could she do the day of her prom but make the best of an awful situation. My goddaughters makeup was flawless, her hair was flowing and she smiled through her tears but ...... 2 hours after putting on the dress it ripped at the dance. For everyone that had a positive experience with this company, I'm so happy for you but for anyone considering trusting Mr. Baldwin's services for your special day YOU'VE BEEN WARNED.