Very professional yet with a personal touch. I was treated like family. I am satisfied that we have dealt with the best heating and cooling company in central Ohio. Bob explained our choices in terms we could understand and actually gave us the respect of listening to us and sold us the system that really fit our needs. Shaine was in our house for the few days it took to install the system and I found him to be a very hard worker and yet friendly. Also, he never failed to wipe his feet when he came in our house. He treated us and our house with the utmost of respect. In this world we live in it is a rare thing to feel as if we matter and not just for the paycheck at the end of the job. My father had a new furnace put in as well and had the same kind of experience. A+ read more

I recently used Franklin Heating & Cooling for an electric pool heater repair. I had a different HVAC company out prior to this and they could not diagnose the issue. Chris with Franklin Heating & Cooling properly diagnosed the issue within 5 minutes of his arrival and had our pool heater up and running within an hour! I couldn't be more pleased with the service I was provided, the knowledge of the service technician, and the overall friendliness of each of the employees I spoke with. I highly recommend Franklin Heating & Cooling for all of your HVAC needs! Located near Lancaster, Ohio. read more

I'm very happy with my experience with Franklin Heating & Refrigeration. It was easy make an appointment to meet my schedule, I ask them to call when they were on the way and they did, and they showed up when expected. Their pricing is very reasonable and less expensive than other companies I called. Aaron was very professional and polite. I appreciate that he was thorough but also efficient. I feel like they met my value expectations. I will be using them in the future and recommend Franklin Heating & Refrigeration. Thanks! read more

Franklin quoted us a top-of-the-line, high-efficiency air conditioner at a far-more reasonable price than some of the other providers in our area. The team that installed the unit arrived on time, worked diligently and conscientiously through a complicated installation, and were consistently polite and professional. I'd hire Franklin again and would happily recommend them to family and friends! Great job, Shaine & Jeff! read more

If there were more than five stars to rate a business, Franklin Heating and Cooling would deserve them! They were very fast to respond to my needs AND they did a FREE estimate! Their rates were amazing! They were clean, on time, professional, courtesy and just top notch above the rest! Thank you! Look no further for your Heating and Cooling needs, Franklin Heating is the place to go! read more

I have used Franklin for 4 or 5 years now, having received a referral from a friend, and the service has always been great! Aaron was our service tech this year and the service was outstanding. He was informative, prompt in arrival and finished the job very quickly. Wouldn't think of going anywhere else for service having experienced Franklin's service for the last few years. read more

Everyone we had contact with did a great job for us. Getting our Trane warranty transferred to them because the company we bought the furnace through would'nt return our call. Getting us scheduled when our jobs work us a variety different hours to the friendly and courteous service of installing the replacement part was great. Thank You again, Deanna and Rob Hunter read more

Great service! A/C went out Tuesday and we were entertaining a group for dinner on Thursday evenng. . Landon came out and discovered the motor was frozen. He installed a new one on Wednesday and we were cool for entertaining. Office call was very courteous and Landon even made friends with Henry, our little dog. Could not have been better. read more

Had the Franklin Heating and Cooling team out for our spring tune-up this year. Service was quick and efficient and Chris the tech was very professional. Didn't try and sell us on a new system even though ours was a bit old, said it was in great condition and we should be good for a while. read more

Caleb was our service technician. He was very professional. He is very knowledgeable, thorough and explained everything in layman's terms. I would highly recommend this company to anyone looking to keep their HVAC systems well maintained read more

Always thorough and complete. Chris did a good job and was very engaging when I asked questions. Dad and myself have been customer of Franklin Heating and Refrigeration for over 25+ years read more

Josh and Ish did amazing work in moving my condenser unit. Prompt, efficient, friendly and informative...Couldn't ask for better...Great job guys! Highly recommend! read more

the company was very communicative and had a great response time to my request for a quote and fast forward to the install that went very quickly and well done. read more

Aaron D from Franklin Heating and Refrigeration came to service our furnace. They provided a courtesy call prior to coming. Aaron was quick and professional. read more

Aaron did amazon job. On time and took care of the problem in no time. Great company also and I will use them for all my HVAC needs.

Very friendly and efficient. Shane and Z did a great job installing our new A/C unit for our apartment. Definitely a 5 star service.

Excellent service provided by Brian and the team at Franklin! Furnace inspection and coordination with the office team great.

Aaron was polite and efficient. He always arrives on time and is professional in appearance and in his work. Thanks Aaron!

Z and D'Shannon came out and installed a complete furnace for my moms! Great work and very professional