I should have listened to the reviews and looked for another store…read more I have been looking for a parrot to bring into the family for a while. I've done plenty of research online, but this was my first time going to look at birds in person. Seeing this was a family run business, I decided to bring my business here rather than a big box store. Big mistake. Almost everyone working seemed to be stuck up teenagers and young adults. My family was in the store for about 30 min and not a single employee offered any assistance. Not even a simple hello. The bird section was absolute chaos. There's TONS of birds jammed into a small corner of the store which seems to be, by far, their most popular animal. The aisles are cramped and it's hard to hear anything with all the birds chirping away. There were 2 employees feeding/ tending to birds. They were pretty much ignoring everyone. I tried to ask a few questions about different species, yet I felt like an annoyance to them.. then I simply got told, if you're new to birds, just get a cockatiel. The guy wouldn't really give any information on any of the other species. I'm trying to make sure I have everything I need in my home before buying a bird, but it seems like they'd rather you just pay $$ now and quit bothering them. There's a bunch of signs up saying NO PICTURES everywhere. It felt like a prison with the wide variety of threatening signs all over the place. I did notice the cages seemed very over priced. An A&E cage I saw on Chewy for $300 was marked up to like $700 in there. The cockatiels were a couple hundred dollars more than Pet Smart. I wanted to avoid going to somewhere like Pet Smart or Petco to get a pet bird, but after this experience, I'll just take my business there. At least they have employees that seem like they care about helping customers. It's a shame to see a local business that can't provide better service than corporate big box stores. If it wasn't for your exorbitant prices, I suspect you'd be out of business by now.

So I used to come here quite often until I noticed a trend in who couldn't and could actually…read morehandle the small animals. So I scaled my patronage down a bit. Fast forward to today. My husband told me about some smaller bunnies he'd seen in there a few weeks ago. As I own a few New Zealand Bucks. Personally my trip in today was for a live feeder rat for my 6 year old ball python. Needless to say I saw two little bunnies behind a little girl who was sitting on a bench who actually wasnt even aware they were behind her because I asked were they hers and she said no. So then I asked the young lady at the counter could the bunnies be held or pet and she said yes. Soon as I go to pick up a bunny another lady who 1. Fails to even identify whom she is states Oh no you cant hold it, but you can pet it. So let me get this straight as a potential customer I cant hold an animal I'm potentially interested in?? So how many people go to buy a car and just purchase it right off the lot, no test drive? I'll wait... My point is every time I come into Pet Paradise I'm being told oh you can pet the bunnies or the ferrets but you cant hold them. Mind you I've seen "others," allowed to do just that. I've owned every animal mentioned previously in my 40+ years but it appears only certain people have the privilege here to actually interact with potential furbabies. Whelp they say word of mouth is the best form of marketing so figured I'd put the word out because it's a reoccurring theme I'm quite tired of and figured I'd let folks know about the fickle behavior of oh peep this the supposed manager who "Can Do what she wants," as I was told by the young lady behind the counter. Now last I checked a manager wasnt the owner but hey what do I know? I just need to find a better pet store with similar or BETTER options closer to me in Suffolk. Nobody buys cars without test driving, nobody adopts a dog without interacting, so why am I limited to petting a rabbit only and not holding it, but told oh you can hold it if your intentions is to buy one by the young lady behind the counter.. whew I could say so much but trust me I dont think I have to.

Care-A-Lot Pet Supply is one of those places that really shows up for the community -- especially…read morewhen it comes to events for our dogs. They recently hosted an Easter egg hunt for dogs, and it was honestly such a fun and creative experience. They had been promoting it everywhere -- in-store, online, and at other events -- so I was actually a little surprised more people didn't come out, because this is definitely one of those events you don't want to miss. They hid little "eggs" throughout the store in small cups for the dogs to sniff out, which was such a cute and thoughtful idea. Inside were all-natural freeze-dried treats, and I have to say, they actually had a really good selection. Lexi had six to find, and watching her go around searching (with a little help from me ) was so much fun. What I also loved is that they made it fun for the pet parents too. They had a little cookie tray for the adults, along with sodas and candy, which was such a nice touch and made it feel even more welcoming and well thought out. And to make it even better -- Lexi ended up being the big winner of the night and won a $25 gift card, which made it even more exciting! One thing I really appreciate about Care-A-Lot is that they consistently put together events like this for the community. They do really fun seasonal events (their dog-friendly Halloween events are always a favorite too), and I would honestly hate for people to miss out on them because they truly put effort into making them special. If you have a dog, it's definitely worth checking their website and event schedule so you don't miss the next one. Beyond the events, the store itself is always a great experience. It's clean, well laid out, and easy to shop, and the staff is always friendly, pleasant, and helpful. I've even used their self-service dog wash station, and that was a great experience too -- very clean, very convenient, and the employees were super helpful. This is truly one of my favorite local pet stores to support. If you missed this event, definitely don't miss the next one. If you have a dog, it's definitely worth checking their website and event schedule so you don't miss the next one

Used the boarding for a cat. A++++ 10000 stars! The staff was wonderful. Kept me posted on my…read morecat. They can even send report card with pictures!!! They're great

They sold me a full blown full sized husky claiming it was a Pomsky. lalabaloue's review checks outread more

Staff was so helpful and kind. They really love dogs and have plenty of knowledge about them. I was…read morein town just after deployment and wanted to bring my girls a puppy. They introduced me to our new love a Yorkie we named Mylo.

This review is for the grooming salon. They are very flexible in drop off times and pick up. Erin…read morehas groomed my shih tzu several times and always does a great job! Reasonable prices, too. Update: fast forward several years, and they still provide exceptional service. I now have a 15 week old Shih Tzu puppy that came for a puppy grooming. I had a negative experience at another facility where my puppy got a trim around her eyes, and I was told my puppy was "very bad, worse than other puppies and was biting the staff aggressively." I informed Erin, Ashley, and the other team members here that my puppy Harley had been labeled as a biter. They reassured me that they would take good care of her. An hour and a half later, I got a call that they were done, and that Harley was sweet and well-behaved. After her services were completed, they even had her sitting out with them in the grooming area, rather than in the kennel and had no problems. So happy with the grooming team here!

Groomers are amazing!!! Giving 2 stars due to rudeness of weekend staff in store. Will still…read morebring my dog for grooming services but will no longer shop here. I value courtesy and manners.

If you're visting North Carolina with your canine pals, you should stop at Dognutz and see all the…read morebreed specific and dog specific items they have there. My furry friends and I visited and just loved the selection.

This Pet Supplies Plus location is located in the Strawbridge Shopping Center where it used to be a…read moreRite Aid Pharmacy. The business is pretty easy to spot in the shopping center. I have been here several times now, and my most recent visit was on September 10, 2025. Since the business is in a shopping center, parking isn't too hard to find. There are a few spaces reserved just for customers, most likely since it can get busy with a movie theater and other businesses around. The outside of the place is easy to see with the big green lettering. The first time I came in was due to getting a coupon in the mail. I figured with the coupon it would be worth checking out. The inside is pretty big. They have full grooming and self-grooming for pets at the back of the store. My dog likes the FreshPet type of food, so that was a good thing to use the coupon on. After my first visit, I also joined their rewards program. I have been getting coupons since, so it definitely keeps me coming back in. Whenever you come in, there is so much to choose from. The is also a display with items that are further discounted, primarily since the best by date comes up soon for food type items. My mom was with me on the most recent visit. On this visit, we had a coupon for 40% off an entire purchase, including those already discounted or on sale. This worked out great. We got several rolls of the dog food since they are good for a few months. Pet toys and treats were the primary items we looked at after getting the food. We ended up getting a few more than planned at the discounted display. We ended up saving almost $80 in discounts that day. Overall, the staff have been great here when we have come in. The one thing to note is that if you have items that are discounted, they associate has to get a manager to do it. It can take some time for them to come up after summoning them. Regular prices can be a bit higher than you can find at other stores, but the coupons help match those amounts again too. If you are looking for pet items, this place is still worth checking out.

If you need a patient and highly skilled groomer, Isis at Pet Supplies Plus in the Strawbridge…read moreShopping Plaza is fantastic. I have a 14 yr old deaf and blind Mal-Shih who was very matted and needs extra TLC. Isis was so patient and thorough with Mozzie. He came out looking and smelling like a new dog. He was happy! I highly recommend Isis and this team, including Corey, at the Strawbridge store. They are kind, sweet and professional!

Quick and simple stop but the woman at the registers were very sweet and got me checked out lickedy…read moresplit. The place was clean and everything seemed to be all stocked for the most part which is always nice when looking for a particular item

What could improve with Pet Smart Lots Furst if all, communicating with your customers and letting…read morethem know that there order was cancelled instead of having the customer worry about the status of their online order. Also please do not charge your customers's credit card twice and blame YOUR SYSTEM without quickly offering a solution. My Dog needed her pee pads and I called to call 2 times and spoke to 3 s representatives and no one seemed to care. I've been ordering my dogs food and other items from pet smart for YEARSSSS and will NO LONGER spend my money in store or online. I will take my money spend it elsewhere due to SEVERAL disappointing customer care experiences..

Great store, great location. Glad they are in downtown Suffolk. My dogs and I often run up for…read morethis that and the other and I have never ad anything but a pleasant experience at this store.

Nice looking store very clean and the sales associates are very helpful. The grooming customer…read moreservice is TRASH! They rescheduled my appointment for whatever reason the first time.(cool no big deal). They asked us to reschedule for another date and then told us the date wasn't available.( why tell me to reschedule for a date that you don't have availability on). Rescheduled again for another date at 10. So at about 9:55 I'm calling to let them know traffic caught me in running about 5 min behind. They don't pick up and the voicemail is full so I can't leave a message. We talked to another associate and they tell us the groomer is not even there yet so you'll be fine. 35 min later they text and say they can't even take us at 11 we have to reschedule.

They always Do a great job! my fur baby comes out looking so cute every time. That is scheduled…read moreahead of time though because they're getting very busy.

I've been bringing my puppy here for at least 4-5 years, and Preppie Pooch always does such an…read moreamazing job. Today was no different. My boy is handsome, smells amazing, and is a happy puppy. Thank you to the entire staff.