I receive excellent medical care and the office staff is wonderful and always willing to help. The…read moreentire staff is kind and caring. Whether in person or over the phone they are there for their patients.

I was told during my physical, "I don't actually listen to you, I use chat GPT." I expressed…read moretraumatic events that all happened recently and close together and I was told, "you're a man and you need to realize life happens and you have to get over it."

I have never seen a more disorganized medical practice where the importance appears to be on the…read more"team" trying to get its act together. I am on a schedule II DEA medication and have been for more than 30 years. With the exception of a periood of a reported "shortage" during COVID, I have never had an issue with getting a refill. At JenCare, they tell you to call 72 hours in advance. I do. Sometimes the physician gets the message. Sometimes, he doesn't. And these people respond with, "Well, there's nothing I can do on this end," or "We had a staffing issue last (pick a day of the week). I still work for a living -- as a Realtor. I love my work but it neccesitates an organized brain, for which medication helps. That's one issue. The other major one is the absurd length of time one waits to see the doctor. You have an appointment at 9:50 a.m. You arrive on time only to note a room full of waiting patients. You ask the front desk, "Do you know how long the wait time is for Dr. XYZ?" You either get the 'deer in the headlight' look or, "I'm not sure." You ask, "Well, can you find out for me?" Sometimes, you get lucky and someone checks. Other times, you walk out. Why? Even if I didn't have some place to be at 1 p.m., no one should have to wait close to three hours to see a doctor. Not in a primary care setting. Once, I waited at Patient First for nearly that long. About a week later, I received an "apology" letter. So did everyone else that day. And then...and then...there's the issue of communications. There is nothing online. No patient portal, no meaningful way to communicate with your primary care provider as the office folks will eventually get a message to your doc but it's often garbled and not at all what you said. No access to online records, which means slow, if any, communications at all with your specialists. JenCare was recommended by a friend. The friend has moved on to another care provider, and I will be doing the same. In summary, if you don't mind your meds being ridiculously late, you have all day to see the doctor and don't mind waiting in a big open room full of people doing the same, and you are patient with what appears to be either poorly educated and trained staff persons -- some who butcher the King's English with apparent glee -- you'll do okay here. On the other hand, if you're used to some modicum of efficiency and decorum befitting a MD's office, DO NOT GO HERE.

Constantly changing appointments and try to get refills. lol. The front staff can cancel…read moreappointments anytime to anyone as they see fit. Complaint's should be directed to : Dagalys (Dolly) Hernandez-Lay, Patient Relations Manager, at (305) 628-6117, ext. 79333 sarah Peix, Director of Compliance ChenMed Family of Companies 1395 NW 167th Street Miami, FL 33169 Tel: 305-842-2828 Fax: 305=509-6959 Email: Compliance@chenmed.com carl@chenmed.com

I've been at this location for 15 years nurse practitioner. Mary Davis is great. They have been…read morevery accommodating my insurance can be quite troublesome to get things approved, but Mary Davis in her team have always stepped up and got it done

We commend Jayme Kunkel for the care she has provided to a young adult in our family. She always…read moretakes time with her during the visit, listens to our concerns and is very personable. She has provided quality care. She provides feedback, shares lab results and keeps accurate records.