I was surprised to read all the horrible reviews. Perhaps it depends upon what Dr they booked? I…read morehave Dr. West who is amazing and has written books on Breast Cancer. As a cancer patient, I have received great care and even the guy that duplicates CDs for me is very helpful. I will say, that their signs are very confusing. You walk upstairs then they tell you to walk back down etc., but I have never had to wait more than 20 minutes and I have been here several times. The four stars versus five is due to the front office. Sometimes you get a great helpful person and the next time you may have the gal that won't even bother to look up at you. My GP highly recommended this place and prior to this I had never heard of it and was going to another place instead. The 'other' place could not take appointments less than 2 months out and when you find out you have cancer that's the last thing you want to do, is wait.

I had a very upsetting experience at this imaging center. My case was handled rudely,…read moreunprofessionally, and without any care or respect. Instead of providing clear communication and support, the staff were dismissive, abrupt, and showed little interest in helping me understand or resolve the issue. Medical facilities should treat patients with professionalism, compassion, and accuracy. Unfortunately, my experience here was the opposite. The lack of courtesy, accountability, and basic respect was unacceptable. Based on how my situation was handled, I cannot recommend this imaging center. I hope they make serious improvements in how they treat patients moving forward. Unfortunately, I had the same experience with their branch in Long beach as well, and I decided to go to the Santa Ana branch on 1100 N. Tustin. Sadly, the experience has been the same in not worse. They have cancelled my appointment previously on a short notice due to lack of staff in long beach and now they cancelled my appointment due to wrong authorization code that their own people had provided. This is more than disappointing. It is simply frustrating and appalling to me.

The staff was fantastic! The front desk: Gabby and Julie were so friendly and helpful with my…read moreinsurance. We did a three way call with my insurance because my insurance, (Meritain) blows - and they refused to give me a dollar amount of my MRI visit. I didn't want a surprise money amount that would be owed because my insurance wouldn't be helpful. They finally got to the bottom of what EXACTLY I would owe and assured me there would not be any surprise $ amount. I will update if anything is different. Chris, the MRI tech was awesome as well, completely putting my mind at ease, updating me frequently through the dreaded MRI which helped calm my nerves. The office was efficient, ran on time, immaculate, clean, and organized. The special note of this office which I appreciate - I was given a single rose as I was leaving my appointment as a "thank you for having your MRI done with us today." Nice touch.

Although injuries are no fun, Advantage MRI sure knows how to make you feel better. I called to get…read morean MRI on my torn bicep and shoulder bursitis. They were able to get me same day appointment. Everything went so smoothly from the appointment, to the procedure, and the results. It's always the little things, and Advantage MRI is big at giving kind gestures. They have a designated parking spot for their MRI patients, so you are able to walk right in. The procedure is done so smoothly, and they not only give you a disk right away, they also give you flowers. And even better, they are able to give you your result within 24 hours. Thank you for turning a stressful situation into a lesser one. Anytime I need MRI in the future, I hope to come back here. And I highly recommend for others in need.

This is now a Simon Med imaging and tbh it's lovely…read more Clean, friendly, helpful, quick, and quiet.

I went to simonmed imaging fir a cardiac scan thru Hale. The receptionist billed me even though the…read morecomputer said not to as it was paid by Hale. She still charged me a 100 dollars. Now everyone realizing its an error but corporate wont return my calls now saying they paid me on the 3rd of August which is not true. So im out my money its not the end of the world but it's the principal of it. The poor customer service at corporate level is astonishing. Never again!

I had a really great experience here! From the moment I walked in, Lauren, Julina, and Marisol were…read morevery friendly and welcoming. It was nice to see them acknowledge me w a smile. Check-in was quick and easy, and they answered all of my questions without making me feel rushed. It really stood out to me as I'm not used to this level of service with the front desk staff at medical facilities unfortunately. Even though the office was busy when I went, (so plan for that), everything went smoothly and the staff was kind and professional the whole time. It's nice to be greeted by someone with a positive attitude, especially when you're already a little nervous about going in. Sometimes places like this can be intimidating since you don't know what you're walking into but they do a good job of making you feel at ease. Overall, it was as smooth as can be, and I definitely appreciate the customer service since that can really make or break the experience of a visit. I'd definitely recommend this office to others and if I ever need to come back I'll be sure to find a way to make it here, if possible.

Even though it is not usually covered by insurance, once you get older, my doctor likes to order a…read morecalcium score test every five years to access heart attack risk. Luckily, my score was 0 (perfect) five years ago, and it was time for a recheck. This time, I was referred to Imaging Partners in Orange. I called to schedule an appointment and Elyssa was so friendly and helpful. They had a cancellation and were able to book me only two days out. She took all of my prerequisite information quickly and sent me a link to complete some paperwork online ahead of time. I arrived 15 minutes before my appointment and was impressed by their very modern and clean facility. Check-in was a breeze since I completed the forms online ahead of time. I only waited about five minutes and was called back. My tech Khan was very friendly and made everything a breeze. I laid on the bed feet first and he put a few heart electrodes on my chest. The bed raises and slides you into the center of the CT machine. It was not claustrophobic at all, and the CT machine spinning made very little noise. An automated voice instructs you to hold your breath twice for about five seconds, and then again twice for about 15 seconds as the bed slowly moves back and forth through the ring taking images. The process only took about five minutes, and I was in and out of the office in about fifteen minutes. I took the test on a Friday afternoon and the results will be sent to my doctor and posted in their online portal for me to view on Monday. Insurance usually doesn't cover this test, and the cash price was only $200. I had a great experience here, and will look forward to coming back in five years.

I received exceptional service from Marshal's team. I arrived at my scheduled time and was quickly…read moreushered to begin my procedures. The staff is friendly and knowledgeable a welcome change from others. More importantly, my reports were very thorough and delivered quickly to my doctor. I recommend DMI without reservation. Dr. Carbayo

This place very well may have the worst customer service I've ever experienced in my long life…read more From their website to their front office staff, incompetence and carelessness are what drives this place. If you care about your health and overall sanity, stay away from this place.

My Mother Irene Pacheco Who Is 85 Had A Bone Density (Dexa Scan) At This Location…read more Her Tech Diana Was Very Patient & Kind To My Mother Irene, She Understood Her Pain And She Was Very Careful With My Mom To Give Her Comfort During The Exam. I Would LIke The Manager Gizelle At This Location To Know That Diana Is Exceptional With Elderly Patients Like My Mother. My Mother Had A Great Experiend With Diana, She Is A Very Sweet Girl, Helpful & Kind. Thank You Diana At Wave Imaging Tustin For Taking Care Of My Mother. Gizelle Your Staff Is Very Nice & Diana Is A Exceptional Part Of Your Staff We Appreciate Your Service. I Had The Pleasure Of Meeting Diana & Thanking Her For Such A Wonderful Job. Thank You So Very Much Everyone At Wave Imaging Tustin Sincerely Irene Pacheco & Christene

Check in was easy, parking was ample. I needed to get a few scans done and this was one of the few…read morelocations that did one of them. The women at the check in were super helpful and the vibe upbeat. MRI. Dexa scans are done on the second floor, and since OCT is breast cancer awareness month the lobby was decked out, and i loved it. Scanning session was quick, easy, and painless. My tech was professional and has great bedside manner. 5/5

had another great, fast, and easy appointment for my MRI thanks to ASHLEY and BREANNA! Great…read moreservice and super friendly and nice. thank you!!

My experience was great! Staff very friendly and helpful. The office was very clean . I would…read morerecommend them to friends and family. Thanks for your great service!

The entire staff was kind, professional and friendly. I was not rushed. The nurse who gave me the…read moreshot prior to the procedure explained everything in detail. I had a MRI with contrast on my knee. The office was clean and there was plenty of parking.

Absolutely livid. I…read morecalled to make an appointment a month ago, and it's an appointment that can only be within 3 specific days of the month for me. I was scheduled for Labor Day, so I specifically confirmed that the office would be open on the holiday and was told yes. Fast forward and I've received texts to confirm my appointment and emails to submit my paperwork over the past two weeks. All of which I did in a timely manner. It's now the Friday of Labor Day weekend and I get a call at 6pm stating that their office is closed on Labor Day, so they won't be able to fit me in for another month. I'm furious. They didn't even offer to fit me in due to a scheduling mistake and no real apology. Just a last minute, after office call to tell me that everything I need to proceed with my doctor has to wait for another month, and it's a super time sensitive situation.

Moved and literally one of the things I will miss most about Irvine is living so close to this…read moreplace. Now we are 25 min away but will def still make the drive for certain things that reg urgent cares don't offer.

Best urgent care to go to. They do it all ultrasounds Mri…read moreCt scans and open late. I've been coming to this place for over 5 years. Never had a bad experience. They are fast and efficient and everything is kept clean. Staff and doctors always nice

Went in for an appointment today. I had called yesterday and the automated announcement suggested…read moreto make an appointment to minimize wait times. Online appointment on their website was easy. Pretty efficient process as they sent text reminders with the address and also a reminder to check in by clicking on the link from the text. Once I was in the waiting area, a male staff member came out to let everyone know to pay attention to the screen to make sure our names show up and how many people are on the wait list. He explained that the ones who made appointments are given priority. He also asked for everyone's patience as there were 23 people waiting with 5 phlebotomists. I really appreciate that he set the right expectations. I was assigned to Kim and she was amazing! Really nice, friendly, helped make me feel at ease and best of all, it didn't hurt when she poked my skin with the needle. Thank you!!! I was in and out of there in 20 mins.

I decided to try this place over the other local spot because it had long wait times, even with an…read moreappointment and parking is brutal. Got here not only is there tons of parking and it's free. They got me in within five minutes of my appointment time. Rodrigo was my phlebotomist and he did the best blood draw I've ever had done. He also caught on my next labs that the test I'm having done needs to be done 7-9am, that was great because I already booked my appointment for 10 and had time to change it. Great catch on his part! Highly recommend this lab.