We took our cat here this past Saturday as an emergency. The first vet was lovely, he was very sweet and caring. He told me our cat was critical and that it would cost $4000 to try and save him but that it may not work and he'd likely go into kidney failure again. We had the horrible decision to let him go. We got to spend a couple of hours with him beforehand and my husband came straight away to say goodbye with our kids. This is where it went downhill. My husband asked another vet (female) was there anything that could be done to save him and she replied "well yeah I can save him but it'll cost $4000" which isnt what we were org told. She was cold and acted like if we paid $4000 he'd be fine which wasnt what the first vet said at all. Her attitude annoyed my husband, she then replied "I know your emotional but this isnt my fault" and then walked out of the room. At least be on the same page. Our bill was $700 for nothing really apart from putting him to sleep, no attempt to save his life. We have since spoke to other vets that said they could have saved him and at a fraction of the cost. I wish we had gone somewhere else. The entire process was horrible! Go somewhere else. read more

I came to the hospital at 10am, waited two hours to be seen. They came to get after two hours only to hold her for another two and a half hours while they saw other dogs that were deemed "more emergent." I wouldn't have come to the ER if it wasn't an emergency, no one wants to spend $170 just for fun. Also, they could have just had her in the car with me instead of holding her in a room by herself for two and a half hours. read more

Given my good experience with the MSPCA in JP, I was expecting a little more from Angell West. My cat had an eye injury, so I brought him in on a Friday night. The good thing was there was no wait. The downside was the cost, and the fact that they gave my cat a cone that he pulled off overnight. Also they didn't mention to me the side effects of one of the eye drops they prescribed, that my cat might foam at the mouth and vomit a little. (My regular vet later told me this is a common side effect.) When I tried to reach someone there with a follow up question, it took a couple of days for them to get back to me. But my cat did get treatment, and a week later his eye is completely healed. read more

They took great care of our beloved cat Obi who had cardiomyopathy and sadly passed away. One of the techs even gave me a tour of the treatment area because I expressed interest in being a vet tech. The cardio doctor who took care of Obi was great and I really felt our cat was in the best care possible. I love have they have a seperate waiting room for the cats seperated from the dogs to make it less stressful. Should we ever have another pet emergency we won't go anywhere but Angell. read more

Beyond thankful for all the incredible staff here! My Siberian husky got hit by a car and fractured his leg, was referred to MSPCA by the vet - Gave them a call and they took him right in upon getting there. They were so helpful with financing and explaining everything about the procedure. Got him back today and he's doing much better. Really amazing people working here read more

MSPCA-Angell West - After surgery - Veterinarians Near Me - Waltham, Massachusetts

I've been taking my rabbits here for around three years - mostly seeing Dr. Sullivan. The doctors and technicians are kind, caring individuals who are very knowledgeable about exotic animal care. They listen to any concerns about my pets' health and help me construct a care plan to address them (weight, stasis, sore hocks, etc.). It is obvious how much they enjoy their jobs. Regarding the waiting room, it is usually clean and quiet (in my experience, animals are all on leashes or in carriers; I never feel anxious about cats or big dogs getting too close to my rabbits' carrier), and I'm always escorted into an examination room within a few minutes of arrival. Overall, I've had a very good experience with MSPCA Angell West's exotics team and always look forward to my appointments. read more

Most horrible experience of my life. The background: my regular vet recommended I leave my dog here following a rough surgery (just in case there were complications and she needed emergency surgery) since my regular closes up at 7 p.m. The facility agreed to fax over the medical records as we made the LONG trip here, arriving at roughly 6:30 p.m. First impression was they claimed to have not received the fax and thought it might have been sent to the sister location in Boston. After focusing on admitting my dog, I called back my regular and had the staff resend it. Still nothing. So I got their fax number and verified the staff had the right number. Turns out that was the same number they'd been faxing the whole time, but just to be safe the staff sent the records one more time. By this time, it's 6:50 p.m. As I'm sorting this out, another couple arrived seeking a refill of prescription dog biscuits. The person behind the desk disappeared to go get them, unaware the records were on their way again, and didn't show up again until after 7 p.m. In other words, if the fax still didn't go through, my dog would be left here without medical records. When the person finally returns - to ask the other couple to spell their name - he goes to check again, and thankfully the records arrived. So began my long wait. Not kidding: nearly an hour before I heard from anyone about my dog. In that time, I overheard quite a bit: The couple I mentioned previously - Said that while the parcel the staff presented bore their name, it was not their prescription. Another referral from another location - Also claimed to have not gotten any faxed medical records, and asked if theirs too could have been sent to Boston by mistake. Someone seeking a discharge - The staff presented the wrong pet and initially refused to admit it. Even after all this (and more, but I don't want to bore you), I still held out for the sake of my dog's health. At around 8:30 p.m. the vet finally comes out to greet me and explain the situation. No bit of bedside manner at all. I was accused of being a horrible person for questioning if she could handle another surgery, she even went so far as to ask if I was more interested in signing a DNR order. Despite my concern and that accusation, her expectations were extremely low, and made it sound like my dog was already dead. Additionally (remember: I'm here in the event we need emergency surgery) turns out they don't keep a surgeon on staff overnight, so there was absolutely no reason to leave her here. However, I relented because I was still worried about my dog's health. Before I left or made the down payment, I asked to see her. And by 9 p.m. I'm finally there - probably the fastest they moved all night. To my horror, I find the cages the animals are kept in are the bare minimum the law requires. Anyone who follows the law and animal welfare organizations at all knows that the legal requirements are grossly undersized; many welfare organizations (including the MSPCA, interestingly enough) are actively fighting to change the laws to a more humane cubic space. So, when I come back and find my pet (who, I should point out, was abused by her previous owner, and as such is extremely claustrophobic and freaks out if put in a corner alone) whining because she's being kept in a cage too small for her with only one entrance and exit while the nearest human contact is in the next room. Needless to say, I didn't leave her there, even as they protested that she should be left with experts. I paid what they charged (I say "what they charged" because they certainly didn't earn even one cent), and took my dog home. No complications, and she's making a magnificent recovery, with zero thanks to Angell West. These doctors made me wait 3 hours to find out they were leaving my dog for dead. She's now as spirited as she was when she was a puppy. These people should all have their employments terminated and their licenses revoked. Finding new staff could be done while the MSPCA closes and rebuilds the facility to accommodate their own beliefs on cubic space for animals. read more

I have so many good things to say about MSPCA-Angell West, especially their emergency team and their exotics team. I took my chinchilla in to the emergency room this week and was expecting a quick visit. Unfortunately, several critical emergencies had just come in so they told me it would be a 2-4 hour wait before she could be seen by a doctor. I was so worried about her being in a small carrier for that long, but they had a cage all set up for her in their facilities, with a hideaway hut, plenty of food, water, and other toys. Due to the pandemic, pet parents aren't allowed into the facilities, so all communication for status updates was done over the phone. Although I'm sure she was incredibly busy, the ER doctor spent 15-20 minutes on the phone with me explaining the situation and the options, and answered all of my questions with patience. My chinchilla ended up needing to be evaluated by a specialist (Dr. Sullivan, an avian/exotic specialist), who recommended x-rays and a subcutaneous infusion, which were thoroughly explained to me, and I never felt like I was getting pressured into getting unnecessary tests. She ended up needing to be at the vet for about 10 hours, and I was expecting her to be traumatized/scared, but when I took her home, she had plenty of energy and was affectionate, so I knew she got great care at MSPCA West. I am so thankful for the team of vets and techs that took such great care of my chinchilla when she was sick! Not only this, but Dr. Sullivan and the exotics techs frequently provide me with (free) email consultations about small issues going on with my chinchilla- they're always very easy to reach, responsive, and willing to help. I will be recommending this vet to everyone I talk to! read more

Although everyone was compassionate and caring for my dog who I suddenly had to put down unexpectedly it's what happened afterwards I will never forget. I was mess devastated enough and also having to wrangle my special needs child who was with me alone I never read the paper I signed when I signed his life away and to be cremated. All I wanted was for my dog to be with me I was adamant to have him returned to me and had a conversation that I would get his ashes but after the process and getting the total my card got declined. Here I am in the waiting room full of people watching me sob trying to control my kid that's on the floor disturbing another client poor dog with a injured paw that was supposed to stay still to prevent injuring it further plus trying to get into bank account to transfer money over so I could pay the bill. When realizing I was still short a few dollars and couldn't pay they offered a cheaper package without the engraving and special box. Never once was told this cheaper payment meant NO ashes at all returned to me and that my dog would get cremated with other animals and dumped in a forest in New York pet cemetery. Front desk printed the paper and said sign. I never looked at it never read it that was my biggest mistake and I signed quickly and didn't wanna see the paper anymore that was ending my best friend life. I just wanted to hold my dog and cry with him and I did just that while he passed away in my arms. I called the next day to ask more questions about the cremation explaining I was really overwhelmed devastated and wanted to know when I would get his ashes. They pulled my file and told me I would receive in a week or 2. Never brought it to my attention even then that because I went with cheaper plan that I would not be receiving his ashes. I checked everyday for almost 2 weeks for it and yes I did receive his paw print memory I asked for but no ashes yet. I called again to ask if they could track his ashes if it had been sent out and that's when I got the devasting news that I will never get his ashes because of something I signed when I was overwhelmed with grief. Was also told front desk was never supposed to do the paperwork with me and it's usually a clinician that comes from out back to sit with you while they go over everything. Was told there was some sort of miscommunication they was sorry but felt like they wanted to just keep talking about the paper trail as if that didn't make me feel more awful as it is than I felt seeing the email they sent me after my conversation looking for his ashes and realizing what had happened to prove I signed that without actually reading. I made a huge mistake not reading it but they also made a few mistakes too. They seemed more concerned about proving the fact I signed it than the fact I signed under extreme distress and overwhelmed. Going further I hope another family doesn't go thru this and that they make sure to bring a grieving owner into a private room away from everyone in waiting area to go thru the paperwork process slowly together so this mistake doesn't happen again. I will never get my dog back he's gone and I have to live with that knowing I was the one who signed that paper. RIP Mickey I truly did love you read more

MSPCA does not prevent cruelty to animals, they encourage it, that is why they are closely linked with MSPCA Angell Memorial - I trusted to go their with my beloved Yorkie - I thought if it is MSPCA it should at least be safe - I was wrong, they led me to believe my dog was sicker than he was and they euthanized him - I found out they do that frequently if at the time of service you do not appear to have "thousands and thousands" of dollars of care - and they claim to know the cost before they do diagnostics on your pet!! read more

Awful experience Went here on Wednesday hoping they could help my parakeet. I knew it was a long shot for him, but I had to try. It says it's an emergency hospital. The first thing they ask when you get there is for payment of $155. After you're waiting for a while while your bird is dying, they come out to take your pet. They do not allow you inside the rooms. This was a problem for me. Already suffer from anxiety and knew that this may be a mistake. Being vulnerable I let them take the bird. About 15 minutes later a person comes out and brings us in a room. I had specifically asked for an avian veterinarian whom she told me would do a consult for an additional $65. I asked how long this was going to take? She told me a half an hour. I said why is this taking so long this is supposed to be an emergency room? She said because of other quote-unquote "appointments"!! They claimed that they had given my bird oxygen and put him under a heat lamp. However I had no proof of this. I asked what the 155 I just paid for was? She said that's just the visit! Just then another doctor walked in and said the bird is very sick. Then he reiterated she is very sick. I looked at him and said she? I said it's a male not a female. I was absolutely livid. The look on his face of confusion set it all for me. Once again I was very nervous. He left the room and I just paced. Within 5 minutes I changed my mind. I went back out to the front office and said please give me my bird back now before he dies back there! I said I did not want the consults just to please hurry up and get me my bird. Another 5 minutes go by the girl comes walking out of one door and that same doctor who called my bird a "she", probably because of the name, said he had already done the consult! I said really? With who? Me? The bird? How did you manage that within 5 minutes when I was told it would be 30 minutes?! I even told him you did not even know the gender of the bird and you expect me to believe you now? I will be filing a complaint and disputing these charges. With that I took my bird and I left. I spent his last hours with him holding him. I will never go back there again. read more

These people are the worst. My Mason goes in for a neutering and dies because the surgeon failed to look to see if there was any bleeding before closing him up. He had internal bleeding and had to put him back under to find it and his heart couldn't take being put under 2 times in only 1-2 hrs apart. These people rushed through it and didn't take enough time to check the work and in result I lose a part of my life and self to these incompetent people. I really hope that no one ever brings there loved one to this place! If you love your pet stay clear from these guys, they take your money and kill you pet with no remorse or compassion all they want is to get paid. I could have put my dog to sleep cheaper then all this. Please stay clear of this place!!!! read more

Very efficient and caring staff. Was really impressed that the vet called and talked me at length about the options. Awesome staff.

Angel is amazing! Their Emergency care is top notch. All the people working there are extremely knowledgeable and helpful in all aspects of the hospital. read more

I can't say enough good things about this animal hospital. A weekend pet emergency led me to them. I'm so glad it did. They are thorough, kind, and compassionate to hurting animals. Some vets can be a little rough or impatient with pets. These guys are so patient and understanding of animal behavior. In addition, they checked everything they could physically before jumping to potentially unnecessary blood tests. They also kept my family informed of all possible treatment options, gave in depth explanations in plain English, and gave general prices. Even more important, they are calm and efficient in major health emergencies. My pet was not this bad off, but I witnessed the care and concern they showed a pet that came in while we were waiting on tests. There is a triage doctor that greets you when you enter the main lobby. The pet owners didn't realize it was that serious, but the triage nurse did and rushed the pet into the back/called for nurses. A very well organized/staffed facility if I ever saw one. The pet was getting care within five minutes of arriving. And I need to mention, they were this amazing at 11pm!! Great, great experience. I will bring all my pets here. read more

For adoption it's the worst - I applied for a dog and supposedly someone physically beat me there by a few minutes and took him. He then got RETURNED meaning they already messed up once. They then gave it to someone else because they "don't keep the paperwork from the 1st round" I ended up BUYING a dog. read more

I can't say enough good words about this animal hospital and their staff. We took in our dog in his final stages of heart failure, he was admitted immediately and seen by a specialist within a few hours. They gave us an honest estimate of the cost to treat him, then when he wasn't responding to treatment the next day, they euthanized him without charging us for it. They were incredibly compassionate and helpful to us on one of the worst days of our lives. The only positive that came out of losing our dog was knowing he was so well cared for in his last days, and we were able to say goodbye in the best way possible. read more

Just left the Waltham location. Incredibly happy with the doctors and staff. There service is unmatched. I went in because my dog ate some marijuana. They calmly took care of her and was able to send her home with me and it did not break the bank. I would have paid what ever was asked. I will always recommend the great people at mspca and hopefully don't have to see them for a long time. But thank you again to everyone at the mspca you guys are great. read more

To my shock and dismay, I found myself back at Angell after Kosh took a turn for the worse. My regular told me to take him straight to Angell where he was checked into the ICU to try and stabilize him while they ran a series of tests to determine why his liver values had gone through the roof. They let me see where he was going to stay in ICU for the rest of the week. They told me to expect a call with test results before 9 or 10 that night (this was around 5 pm or so). They also told me what the visiting hours were so I could spend as much time with him while he recuperated. About 6:30pm that night the vet at Angell called back. Kosh had cancer. It had already metastasized to his lymph nodes, intestines...and I couldn't tell you what other organs were impacted as I was too busy sobbing to process the additional information. Once I had calmed down a bit, the vet patiently explained all the options, including probabilities of success, and agreed with my decision to sleep on it. Given the low probability of a successful response to chemo, I decided the only option was to say good-bye. Fast-forward two weeks... Kosh's "friend", or as we called her, her royal highness Queen Claudia, my 20 year old cat who I've had since she was a 6 week old kitten, got a urinary tract infection. She has kidney disease and UTIs are pretty common. She was treated for one a few weeks before we lost Kosh and we assumed this was the same infection and that the antibiotics just hadn't worked. Unfortunately, Claudia's test results showed no sign of a UTI and we found ourselves back at Angell for an ultrasound and a consult. The doctor at Angell recommended that we not do the ultrasound, as she didn't think it would tell us anything. The doctor examined Claudia, looked at the blood results from my regular vet, and concluded that Claudia was in kidney failure and likely only had a few days. At my request, they re-ran the blood tests from the day before. Claudia's values had worsened - consistent with kidney failure. A few days it was time to say good-bye, which again occurred at Angell. Angell is a fabulous and compassionate place to get your animals treated or to say good-bye when the time comes. They aren't in it for the money. You will get an honest assessment of the options and whether those options will succeed. read more

I am extremely happy with the emergency care my dog Tucker received at MSPCA Angell-West. His regular vet couldn't see him but I knew that he needed to be examined sooner rather than later. The staff at Angell were friendly and welcoming. Dr. Peck was great with Tucker - gave him a thorough exam, took the time to explain in detail what was wrong and what the treatment would be, and even had a surgeon check his leg to make sure the acl wasn't torn. I can't say enough good things about her! All around excellent care. read more

Let me first start with my puppy sadie 7 month old with cancer in her back leg.This hospital only cares about the $$$$$.The front office manager is not a nice people person.Specially in front of a crying 13 year old who thinks her dog is going to die...Very unhappy with your customer service.After a few issues with you and the doctor we went to blue pearl.I'm glad to say that our puppy sadie is a tripod and so very happy and alive.I've told many people about our experience and they said that's so sad.SOMETIMES things happen for a reason I'm just glad it happened at blue pearl instead of your establishment. ... read more

I can not thank the people of this clinic enough for all the help and support they supplied me with during my animal emergency. We've had experience with Angell in Boston and received the same excellent service at the Waltham location. The treatment was super affordable and the people who work there prove the compassion they have for the animals they work with. Will definitely keep them on speed dial! read more

Words can't express the gratitude I have for the staff at Angell West. I had to rush my cat Lola there this past Sunday after she had a seizure. Everyone was so kind and caring. Dr. Brooke was beyond compassionate and took the time to explain everything to me. I appreciated how they broke down the fees from minimum to maximum Lola had to be observed there for 24 hours. When I went to pick her up the next day (she was healthy and happy), they had credited me for they ended up having to do less than the original estimated minimum. These are people who truly care. They even have visiting hours, call you to check in, and give a post visit call. If you ever have an emergency with your pet, this is the place to go! read more

Had our 14-year-old cat treated here for what turned out to be a rare form of cancer which only became apparent in the terminal phase, and which mimicked a lot of other conditions. Took a lot of testing to diagnose, and the condition was non-treatable. As you can imagine, it was expensive - but no regrets. We wanted to be sure we had done as much as humanely possible for our companion. We had previously dealt with two other conditions (one treated at Angell-Boston and one at the Boston Cat Hospital) on two other cats which turned out much better (many additional quality years) but that was not to be the case here. But if you are on a budget - may want to think about it. You might want to look into pet insurance, of which there are several policies offered by insurers, and they looked pretty reasonable (including major medical) but your pet has to be young when you sign up. Angell will give you an accurate estimate of the charges each step of the way - but at that point you really don't want to be in the position of deciding yes or no to your pet's care. Will make it real tough. The staff and facility are excellent. But keep in mind this is top-end treatment for pets - it is not inexpensive, and you need to realize that. If you are a cat owner - may want to get the book the Cat Owner's Veterinary Handbook - it will help you recognize many common conditions - and alert you to those requiring advanced diagnosis By the way - Angell treats many types of pets. read more

I appreciated how thorough our vet was while also being cognizant of the costs being incurred. If I didn't already have a vet I love and trust, I would find out if she saw patients on a non-emergency basis. read more

Dr. Kudisch is a great vet, she was diligent, thoughtful and efficient. Our xrays actually came to LESS (when does this ever happen) than our estimate. She even recommended an alternative path when the diagnosis was less structural and more of a muscle issue. I appreciated her recommendations and candor. The staff at the front desk at helpful and professional. The facility is immaculate (even though JP is so much bigger). We love Dr. O'hara at JP Angell, but Dr. Kudisch is awesome too! read more

My cat has a strange recurring illness. I decided to go to Angell West after fruitless months of treatment at my neighborhood vet. I love everyone there from the front desk staff (my previous vet's staff was quite surly) to Dr. Gorman and the emergency room doctors. Angell is not cheap but it's worth it - they have the finest facility and staff around. Would recommend: 10/10 read more

when my kitty showed very sudden symptoms of not being well I called VCA/Arlington, who advised me to get him to Angell Hospital asap...I am very glad I did - Dr. Susan Smith is one of the smartest, professional and empathetic vets I've ever met. She was very kind and sincere in her love of animals, and her gentle and efficient expertise caring for my pet. Most of the desk staff were also extremely kind and empathetic re the emergency nature of the visit. This hospital provides amazingly kind support to animals and humans. read more

What a JOKE! I called to see about starting a relationship with Angell as a second vet for more serious needs for my parrots as they have avian certified veterinarians which is hard to come by in the state of NH. The woman on the phone was so rude! She didn't want to know what was going on with my bird or really what I was calling about. She rudely interrupted me and said I have nothing available until sometime in September! And basically hung up on me! It's August 11th! If I waited until September my parrot would likely be dead! Thanks for your help! I asked if this is typical wait time for an appointment or if they are booked up due to COVID. She said they typically have a wait time of a month or longer. So if my bird has another ear infection, or needs to be seen by the doctor for something you can't make an appointment a month in advance for, I would need to bring her to the ER. I would be ok with that and ok with paying the additional $50 for the ER visit however she said they don't have an avian certified vet working on the bird while in the ER. If they find they absolutely need one, they get one as needed for an additional $50 to $100! The whole point of wanting to have a second vet there for more serious bird issues is to be able to see an avian certified experienced veterinarian. Apparently that is not possible at this facility! Not only am I disappointed in the fact that I won't get to see their avian certified veterinarian, I'm appalled at the lack of customer service and just human decency. I can only imagine how uncompassionate they would be in an actual emergency. Don't support a place like this! read more

At 12:30am, my poor cat started frantically ripping out her fur for no apparent reason. It was hard to determine if this was an actual emergency, because there was no acute accident, no blood, etc., so the first thing I did was call. The MSPCA-Angell West guided us from the beginning, giving excellent care advice over the phone. Our cat was a stray and a bit aggressive when distressed, so we couldn't help her much at home, and she was quickly approaching baldness.... So we decided to go to the vet at 2am. I really appreciated how we were not pressured into doing unnecessary testing, and the vet clearly laid out the cost of the visit ahead of time, and worked with us to treat and assess the situation in a safe, reasonable, efficient way. All staff, especially Dr. Susan Smith, were friendly, helpful, and patient with our very pissed off and uncomfortable cat. Even though this vet is not close to our home, we will be making the switch because of the excellent and honest service provided. read more

My sweet cat of 17 years started throwing up and suddenly had bloody stools. I took her to Angel at 6AM on a Sunday morning when she was obviously in pain. They couldn't have been nicer. After a quick intake exam, the vet came out to talk with me about what could be wrong, and what the diagnostic options were. He also gave me an estimate of the price for each of the various steps in the diagnostic process. Well, she was admitted, and had an ultrasound plus blood work, and fluids, as she was dehydrated. Later that same day, they called back. The ultrasound showed thickening of the intestine, making it likely that either IBD or lymphoma was the cause. Because she had other complications like signs of kidney disease, and a heart murmur, I decided to let her go. They were compassionate, and kind both to my cat and to me. They brought her to me all bundled up in a big fluffy bed, and I stroked her until she was gone. I was allowed as much time as I wanted both before and after. I am very grateful for their care. read more

If your pet has a life-threatening problem, then I have to believe they are great, but if you have a pet with a non-specific problem, my view is that they are test happy at your expense. $1500-$2000 to find out that there was NOTHING SERIOUSLY wrong with my pet beyond some nausea and dehydration as a result. His issues were solved with some bland food and fluids, and that could have been done without spending a small fortune. I am a new pet owner and didn't know what to do as my pet was sick on a weekend and there was no way I could miss work on that Monday. I didn't have a back up plan and, in hindsight, that was a huge mistake. I figured, take him in, get something to calm his stomach, get some fluids, get some prescription bland food and take him home ... but NO ... had to run blood tests, sedate him for an X-ray, shave his leg ... keep him overnight ... run more tests and scare the heck out of me that he had some serious illness, which subsequent tests run by my regular vet have ruled out. What has caused me to reach my "test happy" conclusion was that the admitting vet saw me in the waiting room when I went to pick him up, and completely avoided speaking with me ... she looked right at me and very quickly went into the back. That raised red flags, causing me to ask for copies of the tests. I'm not a vet but let's just say that the vet's description of the results didn't match the numbers. Were they off? One item was off by less than 2%. To be fair, I can't say with certainty if that was enough to warrant the tests that followed, but the fact that there was nothing seriously wrong with him does. There are many options for emergency care in the Boston area, so I won't be going back to this facility. read more

I am so happy that Angell Memorial, one of the top animal Emergency and Medical care facilities in MA has opened a branch in Waltham. Our dog had major surgery to remove a lipoma that was impeding her mobility and had wrapped around nerves in her leg. I can't say enough good things about Dr. Kudisch,the surgeon that performed the procedure, and all of the staff there. Staff was always available to speak to me, at any hour, before and after the surgery. Dr. Kudisch was great at helping me determine the costs, potential risks and benefits of the surgery so that I could determine what I wanted to do. At no time did I feel that she was 'pushing' me to do it. Additionally, even though the surgery turned out to be much more complicated and thus twice as long as expected, the cost was still in line with the initial estimate. Bottom line, Not only are the results fabulous (a dog with renewed mobility), but the costs were very reasonable, especially considering that any 'profit' goes towards helping animals at their shelter rather than into stock holders pockets. read more

Brought in a small animal in severe medical distress today. The service received was excellent. From the receptionist to the doctor, the entire experience was wonderful. The staff clearly explained all of the options, and thoroughly answered my questions. They were also very compassionate, when we had to make the decision to put our animal down. Strongly recommend the MSPCA - Angell West. read more

We came here with my guinea pig needing urgent care, and they swiftly brought her to a room and assessed the situation. We were calmly and clearly told about her condition: pneumonia and a collapsed lung. She was brought away to be treated while we discussed what to do. They offered us many options, although mentioning that she didn't have a very good chance of making the night. Unfortunately we had to put her to sleep, and we were allowed to pet and hug her in her little oxygen tank: they even let her sister who we brought with us say goodbye. We waited in the waiting room while they euthanized her, and we were given a mold with her pawprints (we had been given many options for her body and such and had agreed on a general cremation and a pawprint mold). Throughout this whole heartbreaking experience, the workers were sympathetic and caring, yet remained professional and tactful. I cannot recommend this animal hospital enough for those with small pets like my guinea pig. read more

Our darling dog had an episode of congestive heart failure and was declining rapidly. We took him to Angell Waltham where he was seen immediately. It was an extremely emotional time but Dr. Susan Smith took excellent care of our dog and carefully explained his situation to us. When we made the very sad but necessary decision to euthanize our dog, Dr. Smith handled the situation with incredible compassion. I would highly recommend the excellent staff at Angell. read more

We were seen so quickly and were very impressed with the quality of the facility as well as the genuine care and compassion Dr. Mueller and her team expressed with us and our cat, Mya. Dr. Mueller even called us the next day to see how she was doing. She's feeling much better and we send our thanks! read more

I brought my bunny in on a Sunday evening with an eye infection. They took her in immediately, accessed her medical issue and had to keep her overnight before transferring her to the Boston hospital. Bunnies' systems are very sensitive and they can go downhill very quickly if they are not treated immediately. They allowed me to come back that evening to bring her favorite foods and toys to make her feel comfortable. Julie, Emily and Brendan were amazing. They were VERY compassionate and they helped me feel comfortable knowing that she would get the best care. read more

I thought. the vet care was excellent, the facility clean and the staff courteous and professional. the only. negative is that it is pricey. read more

Over the past weekend, our beloved (but elderly) cat took a sudden turn for the worse and had to be put to sleep. Bottom line: the vet and staff at Angell West were amazing. If you find yourself in this terrible situation, I definitely recommend that you come to them. They were very gentle and loving with my cat, and they also treated me very compassionately. Longer story: We knew our cat had cancer that was progressing rapidly, and our regular vet had advised us to have him put to sleep early the following week. Unfortunately, our cat declined rapidly over the weekend and it was clear that he was suffering. I spent an entire night awake with him, monitoring him and caring for him. By 5 am my family and I agreed that he was in distress and today had to be The Day. Our normal vet was closed. I had no idea where to take him, and I was extremely upset. I Googled to find a vet that was open, and MSPCA-Angell West was really the only option nearby. I was uncomfortable with the idea of going to a new vet under such stressful circumstances. But I have to say that the staff at Angell West was fantastic. I am glad that I ended up taking my cat there, rather than our regular vet's office. I walked in with my cat at about 6:30 am on a weekend. I was basically bawling. There were no other pets/owners there, and the receptionist was super kind. She showed my cat and me into a special "living room like" room. It had sofas and armchairs. It was not a normal "clinical" room. It felt cozy and comfortable. The tech and vet were fantastic. I thought their "bedside manner" was much better than my regular vet. They did lots of things to go above and beyond. For example, the tech gave me an extra soft blanket that we used to make an impromptu "cat bed" in my lap, to give my cat some extra support and comfort (he had become very skinny). When it was time to give the drugs, the vet crawled around and got in a strange position on the ground so we could avoid moving my cat unnecessarily and he could remain comfortable. All in all: amazing care. I'm extremely grateful for the compassion that they showed on one of the worst days of my life. If your pet is suffering and you've made the hard decision to have them put to sleep, I recommend coming here. You don't need an appointment -- you can just walk in any time of the day or night, 7 days a week. read more