Sadly the new Administration and new Vet is unacceptable. Brought our cat in today to get her Thyroid levels checked and to get a small amount of matted fur shaved. Was told by the front desk when appointment was confirmed that "yes could drop off the cat with her thyroid medicine. The Vet would administer then wait required 4-6 hours to measure her blood levels. Th tech told me in the exam room that she would now have to check with the Vet to see if they could in fact simply administer one dropper full of thyroid medicine. They then"upsold us" a full "Wellness blood panel for $249 and charged us $180 to simply administer one shot to mildly sedate her. When I questioned the overall $900 estimate for the visit the technician became all flustered and reported to the Vet that I "had disrespected her" ! Unreal. By simply asking the tech to justify all of the charges. And the Vet pushed back on his administering the thyroid medicine and requesting that we give the cat her medicine in the AM, not her normal time, prior to dropping her off. So our job as pet owners it appears is to make the Vet clinic's job easier while being overcharged for service and procedures? We will be leaving this practice now, after 8 years, given that all of the prior clinicians have left and the new staff is unreasonable and over priced. read more

This is an excellent veterinary hospital close to where I live. The staff are very sweet and helpful to my little pup. We had an emergency last week when my pup swallowed a Tylenol which is very toxic to dogs. They saw us immediately and took care of the problem. Very kind and knowledgeable and soon my dog was back to normal read more

We had the most unfortunate experience. After spending a lot of money on our dogs annual physical we were told a day later that she had a parasite. We drove back, picked up her medication, drove an hour back to our house and when we got home realized there wasn't enough medication to treat her in the $57 bottle. We ordered more from Chewy and the WNBH declined it, so now we have to take our dog to another animal hospital to get the prescription filled and start over and also we no longer trust them with her care. They're horrible people. AVOID! read more

I previously loved this clinic and brought my sweet kitty to Dr. Katuna. Unfortunately, he stopped working there and the new staff is horrible! I brought my cat who was feeling unwell and not eating over and the new vet said "well I'm glad he's losing weight" and LAUGHED. how cruel do you have to be to say something like that to an unwell cat. I was so frustrated with the whole appointment because she did not show any sign of sympathy for my boy and continued making disturbing comments. she hysterically laughed when we told her my cat had been on a diet recommended by Dr. Katuna for years. Not only was the vet bad, but not knowing that Dr. Katuna had stopped working there, I contacted the clinic asking for a second opinion and was shown a lot of attitude from the secretary. Really disappointed these are the people I trusted my cat with. read more

Such a disappointment. The practice has gone downhill since Dr. Katuna sold it. I made an appointment for my two dogs to each receive two vaccines. When I arrived I was told the appointment would be $880! When I questioned how that could be, they showed me an itemized statement with $600 in "up sell" services listed. Thankfully I was paying attention and caught all the services I had not requested and had them removed from the bill. This new approach is clearly just a way for them to make more money by tricking unsuspecting customers into paying for services that did not request. I long for the day when Dr. Katuna was there and I could trust that our puppies needed whatever he recommended. Sad that after 32+ years with Dr. Katuna we are now in the market for a new vet. I cannot go someplace I do not trust. read more

Terrific team. The trio of vets ensures availability. They've been great at (dental) surgery and for end-of-life care.

We switched to Wellesley-Natick about a year ago and we have been less than impressed. The wait times are always in excess of 30 minutes, even for the first appointment of the day. The continuity of care just does not exist. Even if you see the same provider, they will have no recollection of what happened when you saw them 2 weeks ago and will recommend a different course of action or no action at all. The quality of the care seems okay, but given that charting doesn't seem to be a priority (or they'd know what happened at your last visit!) I would be concerned about trying to deal with them for any issues requiring long-term or continuous care. read more

My goodness! The attitude of the oerson taking calls does no favors to the business! Kindly hire someone helpful at your front desk. Or you will lose customers such as myself. Feel free to reach out to me if you need to know how I was spoken to. read more

We adopted a two year old, large breed dog who had never been to the vet before. Obviously, she was nervous and I understand large, nervous dogs can be scary but that doesn't excuse how my dog was treated. We were rushed through every appointment, even having to hold our dog down in the middle of the dirty waiting room while they administered vaccines. At an appointment for a simple pre-surgical blood draw our dog was treated so roughly by a tech that she urinated in fear. After surgery one of the vets failed to identify a fairly obvious infection in our dogs incision- a mistake that ended up delaying her healing and costing us quite a bit of money as we had to take her to another practice to obtain the correct diagnosis and antibiotics. read more

I've been taking my [senior] dog here for the past 18 months. Dr Nuttall and all of the techs have gone above and beyond. I never feel rushed if I have a questions. with a senior dog, we're here every couple of months. Lab call backs are always the next day. options are always presented. I never feel pressured to pay for something and have been told it's ok to wait and see. Not the cheapest vet but not the most expensive. I've used the boarding service and would have to give 5stars for Janet and the boarding the attendants. they go above and beyond. Always happy to chat when I'm on the road. I see the coddle [or cuddle - take your pick] when I drop her off and I know she is in great hands. read more

My 13 yr old cat that I could not get seen as an EMERGENCY patient by her own veterinarian has been in the ICU at Tufts Veterinary Hospital in North Grafton. THEY are saving her life!!!!! read more

The new vet there is incredibly rude as well as incompetent. Have heard the same story from 2 other friends. Made critical mistakes that led to the death of my pet. read more

My elderly parents were taken advantage of. They had been loyal to this vet for years. Their staff did not know how to handle dogs. The employee provoked our dog and got her hand bitten after she unnecessarily reached out to him. They were fully aware he was not comfortable at the vet and they had taken his muzzle off. He was sitting alone in the corner with my dad as my mom checked out. Then they created a scene, called 911 and sued my parents causing them grief, despair and anxiety. I also used them a few years ago for another dog and was grossly overcharged. If you are looking for an honest business this is not the place. There are plenty of other options. read more

Brought my dog in because he was licking his paw. I was charged for a new client exam. I have no problem with that but all she did was look at his gums. That's it. That's what they consider an exam I guess. I don't recommend them. read more

My puppy who is 11 months old now is one of DR Katuna's patients. She has been seen there since her first vet visit. They have always made follow up calls to see how she was doing after vaccinations and after she was spayed at 6 months. She is always happy to go there. The place has always been very clean and we have never had to wait once arriving for a scheduled appointment. The staff is very welcoming and available to answer my multitude of questions. In fact when she was spayed I asked to see the area where they would do the surgery and without hesitation I was shown. I also was offered and did watch a video on the procedure and had all my questions answered. They called me as soon as she was finished to let me know ll was OK. The incision looked great. She was given pain meds for a few days and was back to her normal self after a few days of needing extra sleep. I have 2 friends who recommended this vet after several years of visits both routine and for significant health issues. We all feel there is no bestter place in the area to go for our dog's care. read more

I called WNVH frantically looking for somebody, anybody to examine my elderly cat. At 17 years old, I thought this was the end of the road for her. I was heartbroken. I choked back tears as I spoke to the patient and sympathetic receptionist who was able to fit me in that afternoon. Then reality hit me and my heart sunk because I've been down this path before, sick animal, high vet bills, more bills for testing, more bills for results, then the bad news...more bills to euthanize and cremation. My heart told my head to pay the high bills and I would figure the rest out later. When I arrived, I walked into an extremely clean place. I've come to expect with veterinarians and pediatricians the smell of chemicals attempting to mask the foul odor of urine. Not here. They were well staffed and not the type of staff hovering over their cell phones gossiping but busily working. What a welcomed breath of fresh air (literally and figuratively). We waited less than 5 minutes and then we were greeted by a pleasant vet assistant with the sweetest "bedside manner". We proceeded with the routine pre-screening. Within 5 minutes the Veterinarian came in to see us. I was nervous that she would judge me for not brining my cat in for annual exams, keeping up with her shots, or not having up-to-date records. I explained that I loved my cat dearly but as she aged it just wasn't a priority and held my breath. She listened intently, examined my cat and suggested a course of action that included a blood panel and a urine test. As she left the room, cat in arm, I found relief in her lack of judgement. My cat was returned almost immediately and I was told that I would receive a call with the test results the next day. At check out, I was utterly shocked. The type of shock that causes your mouth to drop in disbelief. This was by far the least expensive vet bill I have paid and I have paid a lot of vet bills in my life. I personally believe their office rate is under the market rate for the area. The next day, a little after 8 am, my cell phone rang. It was the Veterinarian! Overall, the news was good. She carefully explained the test results, extensively went over my options and I hung up the telephone feeling informed. Unlike previous conversations with other Veterinarians, she took as much time as I needed to ensure I completely understood all of my options for care. I highly recommend WNVH because they are the total package. They have mastered customer service, highly skilled, and knowledgeable staff at reasonable prices. I have equated "Veterinary Hospital" with outlandish pricing and WNVH has proven me wrong. read more

The people at the front desk here are the absolute worst. The vet confirmed an appointment for my cat to have a procedure done for which I had to take off work and premeditate my cat. When I showed up they said I had the wrong day and that this was my fault. I double-checked with the vet twice that the appointment was on this day and they still blamed me for getting it wrong. The person at the desk said she was looking at my email confirmation...I never received an email and she couldn't even tell me what email it had been sent to ( she was obviously lying to me). Just absolute terrible customer service, I highly recommend you avoid this place at all costs. read more

Dr. Katuna performed a lap spay on my golden retriever on a Friday morning. Two small incisions. We were able to pick her up that afternoon. After a quiet evening she woke up the next morning raring to go. No signs of pain. Leashed walks every day. No side effects. No cone of shame. And best of all the stitches dissolve so no return visit! Dr. Katuna and his staff are caring and attentive to both you are your pet. We had a consultation where we were informed all about the procedure. After surgery Dr. Katuna met with us again to go over what transpired and to answer any questions we had about the recovery period. Another staff member went over the medications giving us a written sheet and even cutting pills in half. Most amazing of all we were given Dr. Katuna's home phone number in case we had problems or questions. The office is professional, the staff caring, and I feel as though my dog was given rock star treatment. I would give more than five stars if possible! read more

We had a horrible experience at this vet clinic. They did a bait and switch with their quote and pricing for surgical care for our very loved dog. They then offered surrendering as an option to euthanasia when they proposed another plan beyond our budget. WE thought this might give our fur baby a chance and agreed. As soon as that happened, she walked out of the room and yelled "She's mine!" Very cruel to my children. Needless to say, pup is not hers, we will be filing a complaint with the board and suing. STAY AWAY! read more

If you are looking for a great Veterinarian, please check out Wellesley Natick Veterinary Hospital located at 350 Worcester Street in Natick ...Phone 508-653-3420. The doctors and staff could not have been more knowledgeable, friendly and so nice...Our 15 year old Beagle continues to be treated there and I know she is in the best of hands! Meteorologist Mark Rosenthal...Formerly WCVB TV CH 5. read more

Last week I had to call the hospital yet again because they mailed me some stuff yet again. I mentioned that my sister had called and believe it or not they had a record of her calling but had not noted anything about the call! read more

I was lucky to find this facility almost 20 years ago and they have done wonderful jobs with my two late dogs, and my two current dogs. Just the other day Dr Katuna came on Sunday to attend my dog's complications from spaying surgery. They call me next day after every procedure and vaccinations to ask how the dig is doing. The staff is excellent. I can go on an on describing all the good they have done in the previous years because I am so lucky that my dogs are in good hands read more

We love Dr. MacFarlane and have always been super happy with the care. They get us in quickly for appointments and never do more than needed. However, they are $$$. It's worth it for us because we love the hospital but for 3 vaccines, routine senior blood work and an exam it was over $400. For comparison we had to take our dog to an ortho specialist at Tufts and an exam, x-rays and sedation (90 minute appointment) was $250. read more

My sister has been taking her cats to Wellesley-Natick Vet for many years, so when I adopted a cat a few years ago, I felt very comfortable bringing my furball here. They are great, it is very clean, informative, and caring, and most importantly they are good with nervous pets. My poor furball HATES it here and puts up a good fight every time but they handle her beautifully. She has had 2 surgeries there and each time they were answered all of my questions and and took good care of her. When there is an emergency they fit us into the schedule quickly and help make good (and affordable) care decisions. Poor kitty doesn't know it, but she is going again soon for a regular check-up. read more

I have utilized Dr. Katuna and his staff for both of my dogs (over the course of thirty years) and couldn't recommend him more highly. Dr. Katuna and his staff are compassionate, caring, responsible, and knowledgeable and give my pet the same love and care that I do. Anytime I have called with any problem, I was told to bring in my dog immediately to be seen. Also, when I call on the telephone with questions about medications or "symptoms" my dog was experiencing, I ALWAYS get to speak with a member of the staff who, in turn, transfer my "issues" over to Dr. Katuna. I can't tell you how many times Dr. Katuna has "saved" the day and eased my concerns and anxiety about my dog's potential problems. As I stated, I have been going to Wellesley-Natick Veterinary Hospital for over thirty years and wouldn't consider going anywhere else. I had a dog that was diagnosed with epilepsy. Dr. Katuna and his staff were wonderful in the treatment she received. My dog would have seizures at home and, by the time I got her to Wellesley-Natick Veterinary Hospital, the seizure would be over and she would be acting fine. However, Dr. Katuna and his staff knew there was a problem and didn't give up until the epilepsy was diagnosed and a treatment program was established. With this treatment program, my dog lived for many, many happy years. Overall, I can't say enough good things about Dr. Jeffrey Katuna and Wellesley-Natick Veterinary Hospital. If you're looking for the best care for your pets, there's no better place to go!!! read more

I bring my 15 month old Doberman here and they take such great care of her. My family has over 6 dogs between us all and they all go to WNV. The front staff is always nice, kind and sweet to the human customer and animal. They really care about your pet and know how much you care about your animal. They facility is clean and well kept. Dr. Katuna takes great pride in his business, and he should because it really is a wonderful clinic. I highly recommend VPI insuance because the vet bills do add up. The staff helps submit the paperwork which makes the process much easier. read more

I would give negative stars if allowed. May 10, 2017 we brought in our nine year old boxer because of a lump on his throat area to Dr. MacFarlane to have it checked out.  She aspirated it at least three times( need to use caution when performing fine-needle aspiration biopsy of ventral neck masses in dogs). She thought it might be a thyroid mass but would send it out to be tested and call him within two days....Kept reminding us it was $150.00 every time they needed to test it. My husband was so disappointed and disturbed he took him to Tufts for a second opinion. My mother is law talked to him on May 11th for the lab results and he told her there was no definitive diagnosis but there didn't appear to be cancer cells so this was a good sign and to come back in 30 days to retest it. When he was brought into Tufts the doctor immediately knew that it was thyroid cancer. His summary report stated "Based on it's location and the blood contamination seen on the previous testing performed by WNVH, we feel this is most likely a thyroid tumor".  Dr. Katuna and his staff did not know this and wanted to wait 30 days!! Tufts scheduled Ford for an emergency CT scan of the neck and throat on 5/26/17.  I sent Katuna an email on May 25, 2017 with all concerns.  He later called me and left a voicemail "SORRY THEY DIDN'T PICK UP WHAT WAS GOING ON WITH FORD...WE DROPPED THE BALL".  I then had a phone conversation with him and he confirmed his voicemail again.  I told him how deeply upset we were and I needed to come in the following week to meet with him and Dr. MacFarlane. Ford CT scan went well, however, the next day he was rushed to Grafton Tufts as he could not breath and was in critical condition and needed immediate surgery on May 27th. Went to meeting on Tuesday to WNVH May 30th.  We discussed Ford and what had happened at WNVH.  Dr. Katuna couldn't even look me in the eye.  I talked about all of my concerns and informed them Ford was in intensive care...He admitted to me that they "dropped the ball" but it was miscommunication....I asked him to consider contributing to Ford's medical expenses.  I felt he needed to do this because of the errors he and his staff made.  I wanted him to do the right thing for Ford's care.  He asked me if he did would I be willing to sign something that would end this, I stated yes.  Katuna told me he needed a few days to think about it...That day he did write a refund check of $245.00 for the initial visit.  Did they aspirate it too many times?Should have recommended Ford do a CT scan right away not to misread the blood work and want to wait 30 days.  Katuna offered me $3,000.00 credit for Vet Care.  I refused it.  Isn't that an admission of guilt?  It was his obligation to do right by Ford.  Finally, he called me with a different attitude rather pompus and said he needed another week and it would be for my benefit and to TRUST HIM....I WAITED AND WAITED SENT EMAIL AND HE SAID HE WAS WAITING TO HEAR BACK FROM HIS INSURANCE COMPANY.  I HAD BEEN VERY PATIENT BUT WAS AT MY END AND TOLD HIM I NEEDED AN ANSWER THAT DAY...NO RESPONSE THAT DAY OR THE DAY AFTER....ASKED FOR ALL OF MY DOG'S RECORDS BE SENT TO ME AND HE RESPONDED THAT WERE MAILED BUT NOTHING ABOUT OWNING UP TO HIS RESPONSIBILITY AND FOR THE CARE OF FORD.  FORD WAS IN INTENSIVE CARE FOR 10 DAYS.  KATUNA ADMITTED GUILT, PROMISED HE WOULD HELP BUT NEVER DID.  PLEASE RECONSIDER GOING THERE.  SUCH A DISGRACE! read more

I am so lucky to have found Dr. Rotolo for my puppy. The staff and Dr. Rotolo are so helpful and caring. I feel at ease when my puppy has to go to the vet. Recently was to be spayed and it went extremely smoothly. I highly recommend taking your pet here. read more

Wellesley-Natick Veterinary Hospital - Weigh in - Veterinarians Near Me - Natick, Massachusetts

WNVH/Dr. Katuna has been my Vet for 23 years. Since then I have had 7 dogs under his care. I currently have 5 dogs two of which are my son's dogs. Up until two years ago I have been happy with the care my dogs received. Due to another recent issue with Dr. Katuna and his staff I am obligated to post this to make all of you aware of what has happened. Two years ago I had a rescue dog - mastiff mix (large dog) who I had to put down. Dr. Katuna did this for me...I was devastated...Dr. Katuna told me personally he would take good care of Harley and make arrangements for her to be cremated and her ashes sent to me and this was to be taken care of within a few days...two weeks went by and I never heard anything...Harley was still at WNVH...they forgot to call to have her picked up. Dr. Katuna forgot! Miscommunication? I was heartbroken that they could do this. Building is very small and they didn't know she had been lying there??? I have a seven year old white female boxer with T cell lymphoma who is being treated at Nevog...WNVH gets all of her updates and records. She was in remission for four months... Went into WNVH to get her yearly shots but before they were given, another Vet was 100% positive that she was out of remission and I should contact Nevog . It turns out she should have never administered the shots. Should't they know this?? Or they should have made a call to find out.... On May 10, 2017 my son brought in his nine year old boxer because of a lump on his throat area to Dr. MacFarlane to have it checked out. She aspirated it at least three times( need to use caution when performing fine-needle aspiration biopsy of ventral neck masses in dogs). but thought it might be a thyroid mass but would send it out to be tested and call him within two days....She seemed to be more concerned with heartworm pills, tick preventation and that it would cost another $150.00 if they needed to aspirate it again....My son was so disturbed about the visit , the following week he made an appt. with Tufts in Walpole. Prior to that on May 11th I called for the results and talked to Dr. Katuna personally. He told me there was no definitive diagnosis but there didn't appear to be cancer cells so this was a good sign and to come back in 30 days to retest it. Great our hopes were back up. Tufts Walpole immediately was suspicious without doing testing that it was suspicious for a thyroid tumor. Summary report stated "Based on it's location and the blood contamination seen on the previous testing performed by WNVH, we feel this is most likely a thyroid tumor". Dr. Katuna and his staff did not know this and wanted to wait 30 days!!!!! Tufts scheduled Ford for a CT scan of the neck and throat on 5/26/17. I sent Katuna an email on May 25, 2017 with all concerns. He later called me and left a voicemail "SORRY THEY DIDN'T PICK UP WHAT WAS GOING ON WITH FORD...WE DROPPED THE BALL". I then had a phone conversation with him and he confirmed his voicemail again. I told him how deeply upset we were and I needed to come in the following week to meet with him and Dr. MacFarlane. Ford CT scan went well, however, the next day he was rushed to Grafton Tufts as he could not breath and was in critical condition and needed immediate surgery on May 27th. Went to meeting on Tuesday to WNVH May 30th. We discussed Ford and what had happened at WNVH. Dr. Katuna couldn't even look me in the eye. I talked about all of my concerns and informed them Ford was in intensive care...He admitted to me that they "dropped the ball" but it was miscommunication....I asked him to consider contributing to Ford's medical expenses. I felt he needed to do this because of the errors he and his staff made. I wanted him to do the right thing for Ford's care. He asked me if he did would I be willing to sign something that would end this, I stated yes. Katuna told me he needed a few days to think about it...That day he did write a refund check of $245.00 for the initial visit. Did they aspirate it too many times?Should have recommended Ford do a CT scan right away not to misread the blood work and want to wait 30 days. Katuna offered me $3,000.00 credit for Vet Care. I refused it. Isn't that an admission of guilt? It was his obligation to do right by Ford. Finally, he called me with a different attitude rather pompus and said he needed another week and it would be for my benefit and to TRUST HIM....I WAITED AND WAITED SENT EMAIL AND HE SAID HE WAS WAITING TO HEAR BACK FROM HIS INSURANCE COMPANY. I HAD BEEN VERY PATIENT BUT WAS AT MY END AND TOLD HIM I NEEDED AN ANSWER THAT DAY...NO RESPONSE THAT DAY OR THE DAY AFTER....ASKED FOR ALL OF MY DOG'S RECORDS BE SENT TO ME AND HE RESPONDED THAT WERE MAILED BUT NOTHING ABOUT OWNING UP TO HIS RESPONSIBILITY AND FOR THE CARE OF FORD. FORD WAS IN INTENSIVE CARE FOR 10 DAYS. KATUNA ADMITTED GUILT, PROMISED HE WOULD HELP BUT NEVER DID. PLEASE RECONSIDER GOING THERE. SUCH A DISGRACE! read more

I have used Dr. Katuna as my vet for over 30 years. My dogs have all received good care there. When one of my dogs was very sick, Dr. Katuna always checked in with me after procedures and even provided his cell phone number so he could be reached easily, if necessary. He is a very caring, knowledgeable, and professional vet. I highly recommend him. read more

I've been going to Wellesley Natick Veterinary Hospital for about 7 years. Dr. Heather MacFarlane is the best vet I've been to. I followed her from the last hospital she was at and I've never been disappointed with her or this hospital. I recommend her to anyone who asks me for a good vet. She always suggests what I should do for my cats but never forces any treatments on me. I do what she suggests because she has NEVER steered me wrong in all the years I've been going to her, even before she came here. The staff there is always very nice from making an appointment, checking in, seeing a tech,seeing the vet to checking out. You can tell they all love animals and love their job. I live in Grafton so it's not that close to me but I make the drive because of Dr. MacFarlane and everyone else that works there....it's worth the drive. You need a staff like this in every veterinary hospital they make your visit a good experience even if you come in concerned about you animals health. Just a great place!! read more

The Vets and Staff at the WNVH have been phenominal to my family and my animals. They always go the extra mile to make sure all of my questions are answered and that I fully understand the diagnosis. My dogs love their vet so much that when i say "we're going to see the vet today", they jump in my car in anticipation of seeing their favorite people! The Vets have always treated me with respect and the staff has always been there to help us through our tough times. I am proud to be a client and will continue my patronage at the WNVH. As far as my family is concerned, we will never go anywhere else. Thank you WNVH for doing what you love. read more

This practice is the best. Staff was always kind, patient and caring. When our dog was recently diagnosed with a fatal condition, the staff gave us all of our options and did not pressure us into making a quick decision about whether or not to euthanize him. Even though we kept them well beyond their closing time, they were compassionate and sympathetic. read more

My 14-y/o cat's health was declining and I was sure she was at her end. I called the vet I had used and they didn't have an emergency appointments and told me to go elsewhere. I called Wellesley-Natick Vet Hosp and explained the situation. Not only did they make time for an appointment, the staff and especially Dr. Katuna made me feel like I had always been coming there. As it turned out, I did have to put my cat down that day and they were so kind and caring to both my cat and me, I couldn't have asked for better service. Yesterday, I received a sympathy card, signed by all the staff and a few extra things to help me deal with the loss of my dear companion. A wonderful group of people who clearly love animals and care about their owners. I would recommend them for any veterinary services. read more

Nothing could have made my visit better. The staff are very friendly and professional. Dr. MacFarlane is a caring and professional vet she answered all of my questions and concerns and took care of all of Smokeys needs. read more

I've been taking my dogs to Wellesley Natick Veterinary clinic for about 30 years, and they're by far the best in the area. Jeff Katuna has been there for all of my pups over the years and I couldn't have done it without him and the warm and friendly staff. All veterinarians on staff are quality professionals. The staff are a super caring group of true animal lovers. The hospital is always clean and bright, full of furry little faces who are all treated with love and compassion. From a simple broken toe nail to major surgery, all of my babies have always been in kind gentle good hands. They even greet them by name and my Chihuahua Mick just eats it up, he loves the extra attention. I will not go anywhere else unless I have no choice, like when I'm out of the state! They are the very BEST! read more

My dog, Tucker, has been a patient of Wellesley Natick since he was 8 weeks old (he's almost 7 now), as was our Jackson before him. I have never, EVER had a bad experience...I find every person on the staff to be friendly, helpful, professional and knowledgeable. They are definitely the very best, and I could go on all day about all the great experiences we have had with them. read more

Seriously this is the BEST vet out there! My dog had an infection and they were able to take her within 30 minutes of me calling as a new client. The staff and doctors are so friendly and really welcome our shelter dogs. Dr. MacFarland is wonderful wtih helping our dogs on their weightloss program. They really care about your pets which really makes all the difference. read more

I have 2 experiences. One was nine years ago - they messed up one of our cats in surgery and she died after an extensive stay at Angell. Then in 2015, we adopted a cat from SPIN. At the time I was unaware that they were the vets for those cats. I was given the medical records by accident and copied them. I see that they diagnosed her as having a URI at various times. When we adopted her, she was asymptomatic but had runny eyes. All of our other cats soon developed respiratory problems and conjunctivitis. Once cat developed a corneal ulcer; the cornea then ruptured and he had to have his eye removed. While we were away for the holidays, one cat had an outbreak with a very high fever --- and luckily our pet sitter was on top of it, but that kitty ended up spending 4 days in the emergency animal hospital until his fever came down. Our vet came to treat the cats when the outbreaks started and he said -- right off the bat -- that runny eyes is a pretty well-known indicator the feline herpes. Another cat developed stomatis related to Feline Herpes. Now we can't adopt any more cats until the remaining ones pass over the rainbow bridge. This is especially heart-breaking since we have the space and could rescue more. Subsequent to this initial review, Dr. Katuna has reached out to me a couple of times to discuss what happened. He mentioned that the practice from nine years ago has changed and said that even cats without runny eyes at shelters can have feline herpes. read more

I can't say enough about this Veterinary Hospital. My dog is currently seen by Dr. Rotolo who is excellent. She's SO patient with my VERY timid shelter dog. She was able to treat and cure the lingering ear infection that he had from when i adopted him, that alone has substantially improved his quality of life!! Up until seeing Dr. Rotolo he would receive a treatment plan and be symptom free for a few weeks and then the infection would return. After seeing Dr. Rotolo and following her instructions, he's had healthy ears for almost a year!! On the occasion that he's had to be seen by the other doctors in the office, every interaction has been positive. You can tell that every staff member really cares about animals and about delivering great service! Just another example of how great this clinic is, my dog had a check up yesterday and the paperwork has already been submitted to his insurance provider! No need to call back or remind them to submit the paperwork, they are awesome! read more