"It is so refreshing, in today's world of new technology and AI, to see an independently owned…read morebusiness that is truly customer-centric. A great mix of new school and old school. Fantastic experience, and a pleasure to do business with." Len

Hands down the only pharmacy for us. We were crazy to deal with the headaches of mail order…read moremedicines instead of using our community pharmacy! Refills are almost always done within moments of being ordered and the app makes things easy. Forget about the frustrating waiting time and poor service at the chain pharmacy. You can't beat folks seeing your face and knowing who you are, but also knowing to check the names of the others in your family so you can pickup everything at once. Our son has epilepsy and has recently learned to become responsible for ordering his own refills and I couldn't love this team more for being kind and understanding as he navigated this important step to adulthood (forgetting to request timely refills occasionally) He also recently underwent brain surgery and was in the hospital for several weeks. The team asked about his status and were big cheerleaders when he returned home. This is a phenomenal group of people and if you live in this community and aren't taking advantage of having this blessing, you're really missing out!

Don't waste time waiting at the big pharmacies or arriving to pick up a prescription and finding…read moreout they are closed for lunch. Very friendly and helpful. We have been using them for 30 years!

My #1 pharmacy for all my prescription needs. Won't go anywhere else. The people are helpful and…read moreknow there stuff.

Brian is an exceptionally pleasant, helpful, caring, and knowledgeable pharmacist. He has always…read moremade me feel very special. Several years ago I needed special compounded medications for my beloved cat. He saw that I had trouble walking and came from behind counter and took pet carrier to me car. He has ordered hard to find products for me. Always ready with information and advice no matter how busy. He is the very best. I am a local customer. Rosa

Recently moved into larger store in same office complex- handicap accessible. HVPharm is a hometown…read morepharmacy. Friendly, greet you by name. The pharmacist, Brian, is always helpful with any questions in person or by phone. If not available he will call you back. I was recently surprised to find that HVPharm was the specialty pharmacy making specialized eye drops for my mother who lives an hour away. I was able to contact The pharmacy twice with my parent's questions and talk right to the my personal pharmacist who had made the drops. Only negatives: because they are small, you sometimes need to go elsewhere or wait (if you can) until the next day for less common Rxs. They do not have the hours of big chain pharmacies if you get an emergency night or weekend script.

Suggest caution before using this pharmacy. I have had several unsatisfactory experiences. First i…read morecalled and scheduled an RSV and Flu shot. I accepted the date and time they suggested over the phone. Upon arrival i was questioned as to why i was getting the shots that day. I advised that it was their suggestion of date and time. I was shown a clipboard showing i was the only one scheduled that day and told it was their busiest day of the year. They offered the flu shot then but suggested I reschedule RSV as it takes some 15 minutes or so to prepare . While awaiting the flu shot to be administered i was then advised my Medicare ID was invalid due to a hack of the govt site. I told them it had been accepted at GBMC , by my PCP and my Dermatologist in the past week. I left with no vax administered. I called Medicare and was advised the Card # i had for the past 15 years had not been hacked and was ok. This week they would not fill a script for two blood pressure meds because they don't carry them? These are both readily available and widely prescribed throughout the USA. CVS, Walgreens etc. This script was marked received successfully by the "My Pharmacy" app they recommend for their patients. See photo below. Only upon arrival did they advise they wont fill the scripts. Everyone there is very nice but my experience has caused to me to move to another Pharmacy. Proceed with caution.

I was surprised by this little privately owned pharmacy located near my home in Phoenix Maryland…read more The service was quick, no waiting in long lines to be served, everyone was polite, and prescriptions were filled in a timely fashion. Best of all, when I needed to speak to the pharmacist, I was connected almost immediately after speaking to a real person! The gift shop has high-quality items as well as the usual tchotchkes. I really like this place and have transferred all my Rx's to it.

I used this pharmacy only a few times to have a compound prescription filled. Although they no…read morelonger accept my insurance for compounds I wanted to write this review because I have experienced great customer service at this pharmacy. The pharmacists have always been very helpful and pleasant and the other staff have been as well. It's also nice that they sell handy items and other cute items at the location. I would recommend this pharmacy.

Consistent horrible service from pharmacy. Hard getting through. I don't regularly have…read moreprescriptions. But each time is some type of communication issue. Now I've been on phone for 15 minutes waiting. My app and phone system says I don't have a prescription. Its 4pm. My doctor's office says it was sent in at 2pm. Someone just picked up call for a minute and put me on hold. I was told last time I dealt with them a month ago, that their phone system had problems. That time to finally get to pharmacy, I had to direct call to manager who walked back to pharmacy to help me communicate. A couple of times that I was in store, I could hear customers complaining with pharmacy.

I was in the area and decided to get my covid vaccine because the store was empty…read more I walked to the back which is were the pharmacy is located to receive information. The one guy standing there, I had to ASK for assistance. I asked where the restroom was, to wash my hands. He point his finger in the direction of the restroom. When I got there, there was a code on the door. I went back to ask him what the code was, he turned his back to me. I see why this store was only given 2 stars. So, of course I didn't get the covid vaccine here

They have been our pharmacy since we moved here over 30 years ago. Always great to deal with and…read morethat hasn't changed with the new owners.

McDougall's is the only pharmacy I have used for the 27 years I have lived here. They have never…read moremade an error or caused me any inconveniences in all that time! They also have all kinds of interesting products in their store.

I'm a bit shocked to see so many negative reviews. I moved back to Shrewsbury a year ago and after…read morebecoming frustrated that I'd been unable to have my prescriptions filled for a week at my normal pharmacy (Walgreens), I asked my doctor to send them to CVS even though my insurance didn't participate with them. I've had CVS fill them ever since and just pay because it's worth the money to me. Walgreens would hang up on my, screw up my insurance coverage by submitting things I'd never filled and every month it would take a week of back and forth to get my prescriptions so I'd always run out. Ive had zero issues in the year I've gone to CVS, they're polite, responsive and competent. I don't however expect the pharmacy to vacinate me, I go to my Drs office for that and to the pharmacy for meds.

I am a Rite Aid Refugee. I loved Rite Aid, It was a very friendly efficient drug store. That…read moreChain Closed. My pharmacist told me she was going to CVS so did I. Frankly, I have never liked CVS. This time, I found the drug store section to be disorganized chaos. Standing there is a very long line and watching those employees behind the drug counter reminded me of watching an ant colony, but somehow I did manage to get my scripts. My former RA pharmacist was assigned another location so I decided to join Walmart Plus and have my scripts delivered free to my house. No more lines! But I must say that the quality of service was much better at Walmart than CVS. When I went to transfer out of CVS, I found it very uncooperative and rather difficult to transfer my scripts. The Walmart Pharmacist that I spoke to about that issue agreed that CVS just didn't play fair with transfers out. I only paid $50 bucks for a one year subscription of WalMart Plus on a half price special. Even if I had to go to the store to pick up my meds, I would recommend. They seem to be on top of their game much more than those poor souls that have to work at CVS.

Jeremy and I had dinner plans In Baltimore East (I think that's the name... the area with all the…read morehigher-priced stores, with that weird gold flame fountain) but we were bored, so we decided to wander the Harbor beforehand. Jeremy is one of those people who can't go anywhere without a beverage, so we stopped at CVS to get a Monster... and an orange vanilla coke for me. Both of which were outrageously priced, but that's inflation, I suppose. Many shelves were absolutely bare. I suspect they're removing all the summer stuff and getting ready for Hallow-xmas. It's a basic CVS situation. I only go into those stores when I need a quick beverage. I DO use a CVS pharmacy, but even then we only use the drive-thru. Going inside always seems like such a hassle. We didn't interact with any employees. We used self check-out. It was a fairly painless experience. I appreciate the ramp and the automatic doors. I wish more stores had those.

This is a very busy CVS and there is a lot of stuff locked up. There is a security person in front…read moreof the main door. The souvenirs is separated between two shelves and you will need someone to help you open the case. However, I was successful in buying what I needed.

The CVS across the street is way better like dude im over here waiting in the drive through and…read moreevery car at the other pharmacy got served before these pharmacists even came to the window and they act like they can't see you at the window im literally writing this as I wait for the next ten minutes

The pharmacists treat you like you are interrupting their lunch break. They never smile. They give…read moreyou false information. I was sent to three other Walgreens told they have my medication in stock even though they knew that those medications were tethered to other patients. I waited 35 minutes on hold only to speak to a woman who was rude and frustrated she had to be talking to me. She interrupted me and would not let me speak, explain myself, or ask questions. The worst customer service I have had this century.