I was in the area and decided to get my covid vaccine because the store was empty…read more I walked to the back which is were the pharmacy is located to receive information. The one guy standing there, I had to ASK for assistance. I asked where the restroom was, to wash my hands. He point his finger in the direction of the restroom. When I got there, there was a code on the door. I went back to ask him what the code was, he turned his back to me. I see why this store was only given 2 stars. So, of course I didn't get the covid vaccine here

Consistent horrible service from pharmacy. Hard getting through. I don't regularly have…read moreprescriptions. But each time is some type of communication issue. Now I've been on phone for 15 minutes waiting. My app and phone system says I don't have a prescription. Its 4pm. My doctor's office says it was sent in at 2pm. Someone just picked up call for a minute and put me on hold. I was told last time I dealt with them a month ago, that their phone system had problems. That time to finally get to pharmacy, I had to direct call to manager who walked back to pharmacy to help me communicate. A couple of times that I was in store, I could hear customers complaining with pharmacy.

These folks know what they are talking about and their service is awesome. If you are using another…read morepharmacy STOP and give them a try!

On March 18, I came to Austin pharmacy in Cockeysville with a prescription for diabetic shoes from…read moreDr, Sean Sider. ( I have been there previously for 2 other pair of shoes in two different years when I was a patient of Dr, Terry). In the past,there was no problem. This time it somehow got screwed up royally by the salesperson who waited on me and sent whatever she needed to Dr, Terry (who is retired). END OF STORY: I AM STILL WAITING FOR THOSE SHOES. Talk about total incompetence.

First time I can remember ever entering this store. It appears well lighted and clean. We self…read morechecked out so there was no employee interaction. I've always found the prices at Giant to be a little bit above average. We did find some steaks on sale, however, because they were nearing expiration dates. Red peppers were also on sale. We picked up some mushrooms and some big bottles of V-8. Getting the V-8 was the reason for the shopping visit. It was on our way while we were heading northbound on York Road. My wife and I may shop here again, but it's not really our favorite store nor is it in our neighborhood. BTW: We were able to find a good handicap parking spot.

Scanning has a royal pain!! I scanned a soda and did not use a bag but the system weighs the order…read more It was a pop, I wasn't going to dash with a cart full of filet mignon, for crying out loud!! There a two ways to use debit, but no, I couldn't use the pad like I do else where. Whoever crafted this self checkout needs to improve the situation!

Extremely rude and not client friendly. I just moved my medication from a different cvs to here…read morebecause its closer to me. I'm going to move it to Walgreens that is closer now.

Yes. I would recommend. They have improved their service immensely and the staff has been helpful…read moreand gracious both in the pharmacy and store.

I popped my head in the door to ask how to enter the building (it isn't apparent) and the woman…read moreinside started yelling at me. I don't think I've ever encountered this kind of rudeness. Odd. Very odd. And unnatural.

Found that this small pharmacy is very effecient. This pharmacist takes a personal interest in her…read moreclients.

There is never a wait, the pharmacist and staff are always friendly, the prices are excellent, and…read morethe location is perfect. We left CVS at Target because it was a nightmare with a line over half an hour each time to pick up or drop off a prescription - no matter what time of day or night. Lykos is small and professional.

I am a prescriber. I love when patients ask me to call in their prescription to this pharmacy…read more Small business with great customer service. Always a better experience as a consumer also; I dread calling or visiting the large pharmacies such as CVS. We all need to support incredible small businesses such as this pharmacy.

Back again for our shots. I got three and my wife got one. Our pharmacist was friendly as was the…read morewoman at the check-in desk. Walgreens is not the pharmacy of our choice, but this location is nearby. We had to go online to schedule our appointment and that is really a pain, trying to remember all the dates of previous inoculations. One would think that we're already in their system.

I usually stop by to buy greeting cards now that a local chocolatier and card seller across the way…read moreshut down. And once in awhile I'll partake of their theater box deal. Anything else? Prices are really high on HBC items. Anything else, sir? Yes. Checking out can be painfully long. I stop by only when I must.

The Stoneleigh Austin Pharmacy just awesome in terms of customer service and we have all our…read moreprescriptions there. While there I noticed that they have a consult team of skin care/wound care nurses available at their Cockeysville location. I worked with one of the nurses at St Joseph's for years and knew she was outstanding and so made an appt when my husband developed a pressure ulcer. She was great and it meant us visiting their store in Cockeysville. What a great recourse for medical supplies and knowledgeable staff who can explain how to use them. Sue Curran is a great skin care specialist!

It took me four trips to this 24 hour CVS store pharmacy to obtain my…read more medication!:-(. What's frustrating is the routine disconnection between my primary care physician and this pharmacy. They point fingers at each other, and the prescription isn't expeditiously filled. I would just as soon have my prescriptions sent via mail, but from what I gather that delivery system is also fraught with problems.

I came in a few days ago and went to the pharmacy. I didn't appreciate that the lady at the consult…read morereferred to me as 'them' instead of 'her'.

They do seem to be trying harder now. Maybe they were having a rough time for a bit. Their…read moredelivery service is very much worth it!

I have been using this pharmacy for approximately two years, and unfortunately, the customer…read moreservice has declined significantly. I have had multiple recent experiences with inaccurate prescription information and extremely rude customer service. Last month, I received a text notification stating that my prescription was ready. I drove approximately 30 minutes to the pharmacy, only to be told that the prescription was not actually ready. Today, I had another prescription sent by my doctor. After it was sent, I followed up multiple times--three times today--to confirm that the pharmacy had received it. Each time, I was told that they did not have the prescription. To make matters worse, the person who answered the phone was extremely rude and had a very unpleasant attitude. I understand that pharmacies can be busy and that mistakes happen. However, the combination of repeated communication issues and consistently poor customer service is unacceptable. This is especially disappointing because I have been a customer for two years and did not previously experience this level of service. Unfortunately, based on these recent experiences, I will no longer be using this pharmacy. I also would not recommend it to others, including people I work with or my own patients who may ask for a pharmacy recommendation. I hope management takes this feedback seriously because the quality of customer service has clearly changed.