For 32 years I have shopped here as my first stop. 99% of the time they have what I need. Service…read moreis best on earth, no 2nd place. Selection is not only good, but actually seems like they read minds knowing exactly what people need. You get way more than what you pay for here. It's like a second home full of knowledgeable best friends where you will always get what you need. A real gem!

The best lil hardware store on planet earth. Thank you Lois and your great staff. We love you.read more

My contractor recommended Wink's because I was looking for some special bi-fold door hinges [they…read moreopen a full 180 degrees so the doors can lay flat against the wall]. After some discussion amongst themselves they found them! Unbelievable! Couldn't be happier. I was also looking for some really unique bi-fold door hardware that Wink's did not have but they directed me to National Builders' Hardware right around the corner and they had them. I will be frequenting Wink's and NBH from now on.

Excellent service from the Customer Service desk regarding European cabinet hinges that I couldn't…read morefind for my Mother's house at any of the big box stores. The gentlemen who assisted us was quick to locate hinges that will work and had 60 of them in stock (so I can replace 32 and have 28 spares for when other cabinet doors need replacement hinges... older home). The parking lot is smallish and construction on the street out front made getting to the lot difficult - but the outcome was worth the journey!

I had a odd need and these guys were all over it. I went to their competitors and they were…read moreclueless. Experience does matter.

This is the best hardware store in Portland. Well, alongside Parkrose. This is like a step back in…read moretime... packed with stuff you need. INCLUDING furnace parts! WHA??? Yep. Just bought an inducer blower for my furnace. Googled installation. Warming up after replacing it, phone rings, the HVAC repair Co wants $684 for this same $200 item. Definitely give them a call.

I went in for 2 bolts to secure supports for my bed frames. Although I had found the right screw…read moresize, they were not going in smoothly. My Ace Specialist re-tapped the holes in the supports essentially clearing the threads and creating a really smooth and easy finish to my project. His extra efforts enabled me finishing my project independently. Thank you~

very nice employee I think his name was Chris was really nice and took his time to help me find a…read morepiece of hardware that was unusual.

I love that this store exists. They've been around Portland for almost 50 years. They are a salvage…read morestore specializing in hardware, lighting, and plumbing from 1860 to 1960. Really, I see two use cases for the store: 1. If something breaks in your old house, you can bring it in to show to them and see if they have a replacement. 2. If you have time to kill and want to get lost, you can wander around their giant maze of a store, looking at stuff. I'm not sure the store is organized enough to be useful for large projects. For example, if you wanted to get a full set of cabinet knobs, or multiple windows, you may or may not be able to find matching ones of them all. But if you want one of each to replace your current ones, sure! That said, staff has always been great. They do their best to help and know the store better than anyone. So if you're looking for something specific, it's worth it to ask. You can email in with pictures and they can look around for you. They accept returns for two weeks which is great because sometimes, no matter how many times you measured, what you got doesn't fit. Some of the descriptions on their website that really ring true: "we are mostly just a wacky junk store" "it may take many days to take a good rummage around" "we offer assorted collectibles, trinkets, whatnots, and whoziwhatsits" And be sure to look out for hippos of all kinds distributed through the store! Maybe a fun scavenger hunt for kiddos?

This store is a Portland institution. Recently they made a plea to the public saying they were…read morestruggling financially and please support local businesses. I agree and when I needed a small item, this is the first place I went. The woman working was rude and unhelpful, so I left. Upon leaving, I saw racist graffiti on the pillar of their store. Two weeks later, the racist graffiti is still there. It's too bad they choose to leave it. Poor experience overall for sure. * edited to one star: hi again Steve. I removed the previous review because of your reply that named the employee I complained about. I cannot allow her name to be used, it's unethical. My behavior is, as always, honest and completely unproblematic. How about you erase the racist graffiti, or do you not even know Billie Holidays music?

I bet it's a blast to work here. The man at the register was talking excessively to customers to…read morethe point of them trying to walk away, looking very uncomfortable. I placed a pick up order from online and the cashier called the pick up order to be brought forward. The customer service and cashier argued back and forth about whether or not I even placed the order or was at the right store. I confirmed the information through the cashier while he was quite literally hacking up a lung. I can only assume how condescending the customer service people were with how the cashier was also sour to me. Eventually someone else came up to take the line and told me I could go back and they'd fulfill my order. Dumb and dummer were trying to redirect me to purchase a different bag of salt even though I'd already paid for what I wasn't getting. The system ace hardware was pretty stupid and this review isn't about how they couldn't fulfill my order, I don't blame the customer service people for the mix up because that was out of their control. The customer service employees (several. Very braindead expressions) just shrugged and said the only thing to do was cancel the order through my phone. Thank you for reading this novel of a review. Probably a sitcom working there and free entertainment to shoppers. Expect no service. A man was also waiting (from the time I arrived in the store until a little before I left) for a case to be unlocked. Surprising it took so long to help the man considering the group of 19 year old alternative kids in the back.

Service, service, service!…read more Why shop local? Knowledgeable, friendly, escorting, smiley, sleuth-like service till your question is answered. Find it at ACE. When folks say it is cheaper at the big box corporations ~ for the most part everything needed is usually found here and a closer drive. The local neighborhood community relationship is what keeps us coming back here. Something different when the staff call you by name and say see ya next time. This place gives better service than most restaurants and do not expect a tip!

Our cabinet contractor recommended that we connect with Cheryl Boss for guidance on our kitchen…read morecabinet knob and pull hardware and sinks. The options & selections were great & to be honest a bit overwhelming but as per the recommendation, Cheryl was great. She interviewed us for what we were after, helped us narrow our selections and giving us options to meet our needs for budget and timeline & we love the results. Thanks to NBH & Cheryl Boss for the support.

Awesome supplier in town. Amazing customer service…read more Highly recommend... Slides, hinges, pulls, knobs don't go anywhere else...

The nicest staff, close to home. If you live nearby and you're still schlepping out to the suburbs…read moreto go to a big box store, you're making a huge mistake. Check out your local all stars at Do It Best. Their prices might occasionally be a little higher than HD, but think of the time and effort you'll save. Shop local.

I went in to purchase some plastic tubing and asked the cashier for some assistance. She asked a…read moregentleman to help me, but he continued walking away from me. So he did not hear, or ignored the request. The cashier did not ask any of the other three people who were standing around to assist me. So five employees there, none assisting customers that I could see, and no help. Thanks Division Street Do It Best Self Service Hardware. If you know what you want, and know where it is, this is the place for you. If you are looking for service, expertise, or assistance, dont walk, but run, elsewhere. I would give them zero stars but the ap requires me to give them one.

If I could give 0 stars I would. We came in to buy a ladder. The older guy at the front desk was…read morehelpful and pointed us in the direction we needed. The younger helper guy that was supposed to help us girls with the ladder. Didn't care to help us with it. He had a lazy attitude about his job and is a bad listening. Simple task like helping customers putting the ladder on the of the car he didn't want help or do as an employee until we was struggling and a random stranger stepped in to help us then he all the sudden wants to "act" like he can help us with it too. Your helper guy sucks you should rethink him.

Great hardware store... knowledgeable staff who take the time to help you find the right…read moretool/implement for whatever project you're working on. For a smaller store, it is well stocked. Check them out and shop local!

Paula was absolutely amazing! So kind and friendly. Gave her input when we needed it. Had great…read moresuggestions and quickly picked up on the style we were looking for. We gave her our budget and she was able to direct us toward hardware that met our needs and price point. Highly recommend!

Four people sitting behind computers and not one bothered to say hello or ask if I need help. I am…read moredoing a remodel and this place was highly recommended. I will not be recommending it nor will I be returning.