For 32 years I have shopped here as my first stop. 99% of the time they have what I need. Service…read moreis best on earth, no 2nd place. Selection is not only good, but actually seems like they read minds knowing exactly what people need. You get way more than what you pay for here. It's like a second home full of knowledgeable best friends where you will always get what you need. A real gem!

The best lil hardware store on planet earth. Thank you Lois and your great staff. We love you.read more

Husband bought products they obviously knew wouldn't work then tried to return. They knew him and…read morehe signed receipts but wouldn't let him return it without his receipt. They could have looked it up or seen credit card charges. But NO. Done doing business here!!!!!!

My contractor recommended Wink's because I was looking for some special bi-fold door hinges [they…read moreopen a full 180 degrees so the doors can lay flat against the wall]. After some discussion amongst themselves they found them! Unbelievable! Couldn't be happier. I was also looking for some really unique bi-fold door hardware that Wink's did not have but they directed me to National Builders' Hardware right around the corner and they had them. I will be frequenting Wink's and NBH from now on.

I thought we found a great place to find parts locally instead of ordering online. I asked if they…read morehad replacement parts for my AC unit. They said yes but had to order it in the next day. After we purchased the part and left we realized it was not the direct replacement but a universal part. When we got home and tried to use the part to replace our broken one it would not function after 8 hours of trouble shooting we decided to order an actual direct replacement online for a 5th of the cost of the one they sold us. We wanted to make sure it was not the part before we tried to return it (maybe something else was malfunctioning). When the new part finally arrived 2 weeks later. It took 5 minute to install and the ac works fantastic. So it was the universal part that was not working. I called to see if we could get even a partial refund. When I called the person working was incredibly rude. They kept speaking over me when I was simply asking about the possibility of a refund. They will not take refunds without the receipt which is fair. I know they also had a copy but he said they only use those to look up warranty info. I think in 2026 that is an ancient business practice, but again their choice. I was calm and kind on the phone and was not treated well at all. Even if I can find the receipt, they do not accept returns after 14 days even though the part did not work. So sad to say we will not take any of our business back there due to the lack of customer service and part that did not function.

I had a odd need and these guys were all over it. I went to their competitors and they were…read moreclueless. Experience does matter.

Great neighborhood hardware store... and more!! Helpful people and a really nicely curated…read moreselection of necessities (like nails to hang a picture or a shelf) and niceties (like a cute tea pot, that you didn't come in to buy, but that you can't leave behind! Walkable from most apartments in the area for the car-free and a convenient and capacious parking lot for those who prefer to run their errands on four wheels. Pearl Ace has everything you need to whether you need to fix something in your home or just to find cute items to fix-up" your new home when you land as a newly transplanted Portlander in the Alphabet district! At least that was my experience! This place is a gem in NW Portland.

There are many helpful people working here. Jerry, the manager , is not one of them. Today's…read moreexperience with his rudeness and disinterest in helping was remarkable. I asked for help installing a bulb I was buying in a bracket I brought with me. Jerry - "We don't install." I told him others in the store had helped. He said "go find them." As he walked away he said "You're welcome." I hadn't thanked him. He'd done nothing to help. I found the very helpful young man who'd helped before and who had remarked that the bracket was very difficult. Jerry - retire or get counseling.

My friend and I weren't sure what to expect, but Hippo Hardware was featured as a quirky hardware…read morespot to check out in Portland. Although we weren't looking for hardware items for purchase, the hipponess was enough to pique our interest. It's a cool multi-level store with antique and vintage style fixings for door restoration projects, chandeliers, clawbaths and other bathroom fixtures, door handles, locks and such. They have a huge personal collection of hippos and eccentric items woven throughout the store. The staff were all friendly and gave my friend and I the best history of the Hippo Hardware name and store.

This place is an anachronistic balm for an the soul in the dystopian age of AI! Helpful staff,…read moreamazing inventory... a portal to a better dimension.

Service, service, service!…read more Why shop local? Knowledgeable, friendly, escorting, smiley, sleuth-like service till your question is answered. Find it at ACE. When folks say it is cheaper at the big box corporations ~ for the most part everything needed is usually found here and a closer drive. The local neighborhood community relationship is what keeps us coming back here. Something different when the staff call you by name and say see ya next time. This place gives better service than most restaurants and do not expect a tip!

I bet it's a blast to work here. The man at the register was talking excessively to customers to…read morethe point of them trying to walk away, looking very uncomfortable. I placed a pick up order from online and the cashier called the pick up order to be brought forward. The customer service and cashier argued back and forth about whether or not I even placed the order or was at the right store. I confirmed the information through the cashier while he was quite literally hacking up a lung. I can only assume how condescending the customer service people were with how the cashier was also sour to me. Eventually someone else came up to take the line and told me I could go back and they'd fulfill my order. Dumb and dummer were trying to redirect me to purchase a different bag of salt even though I'd already paid for what I wasn't getting. The system ace hardware was pretty stupid and this review isn't about how they couldn't fulfill my order, I don't blame the customer service people for the mix up because that was out of their control. The customer service employees (several. Very braindead expressions) just shrugged and said the only thing to do was cancel the order through my phone. Thank you for reading this novel of a review. Probably a sitcom working there and free entertainment to shoppers. Expect no service. A man was also waiting (from the time I arrived in the store until a little before I left) for a case to be unlocked. Surprising it took so long to help the man considering the group of 19 year old alternative kids in the back.

Our cabinet contractor recommended that we connect with Cheryl Boss for guidance on our kitchen…read morecabinet knob and pull hardware and sinks. The options & selections were great & to be honest a bit overwhelming but as per the recommendation, Cheryl was great. She interviewed us for what we were after, helped us narrow our selections and giving us options to meet our needs for budget and timeline & we love the results. Thanks to NBH & Cheryl Boss for the support.

This is a builder's pro supply place. They have remodeling or builder items like sinks, cabinet…read morepulls, door locks, stuff that goes in cabinets and closets. They are to the trade, but if you say that you are shopping for your architect, they may let you also pick it up at the builder's price! You are a building pro, so you deserve the best, at the best price, right? I got sinks, faucets, and some cabinet pulls there. Keep in touch on your order, busy construction times can cause deliveries of special order items to push out in time unpredictably. If your project can take advantage of the Rebuilding Center, go there first, but if you need NBH stuff, you need it!

Nice store. Only gave them 4 stars, because they wouldn't price match. Bought a garbage can for…read more$20, discovered it somewhere else for $7.98.

BEWARE DIVISION HARDWARE REPAIRS…read more An employee of Division Hardware (37th & Division) who does all the repair work RUINED my screen door, charged me $500, said they would be back to fix it, doesn't answer texts, store owner doesn't care. My screen door came back banged up and missing a chunk of wood; the screens almost immediately came out; the trim wood is falling off; the stain is splotchy, uneven, and missing in spots. They also busted the door lock but I went to Hippo and they fixed that. I would avoid this store for repairs if i were you because they do the worst work I've ever encountered and don't stand behind it either.

Unless you need to choose between 10 air conditioner models, small hardware stores are better than…read morelarge hardware stores. I was driving out of town and realized a piece of gear was broken. Stopped in, got the part, helped me fix it

If I could give 0 stars I would. We came in to buy a ladder. The older guy at the front desk was…read morehelpful and pointed us in the direction we needed. The younger helper guy that was supposed to help us girls with the ladder. Didn't care to help us with it. He had a lazy attitude about his job and is a bad listening. Simple task like helping customers putting the ladder on the of the car he didn't want help or do as an employee until we was struggling and a random stranger stepped in to help us then he all the sudden wants to "act" like he can help us with it too. Your helper guy sucks you should rethink him.

Paula was absolutely amazing! So kind and friendly. Gave her input when we needed it. Had great…read moresuggestions and quickly picked up on the style we were looking for. We gave her our budget and she was able to direct us toward hardware that met our needs and price point. Highly recommend!

Four people sitting behind computers and not one bothered to say hello or ask if I need help. I am…read moredoing a remodel and this place was highly recommended. I will not be recommending it nor will I be returning.