My contractor recommended Wink's because I was looking for some special bi-fold door hinges [they…read moreopen a full 180 degrees so the doors can lay flat against the wall]. After some discussion amongst themselves they found them! Unbelievable! Couldn't be happier. I was also looking for some really unique bi-fold door hardware that Wink's did not have but they directed me to National Builders' Hardware right around the corner and they had them. I will be frequenting Wink's and NBH from now on.

Excellent service from the Customer Service desk regarding European cabinet hinges that I couldn't…read morefind for my Mother's house at any of the big box stores. The gentlemen who assisted us was quick to locate hinges that will work and had 60 of them in stock (so I can replace 32 and have 28 spares for when other cabinet doors need replacement hinges... older home). The parking lot is smallish and construction on the street out front made getting to the lot difficult - but the outcome was worth the journey!

I had a odd need and these guys were all over it. I went to their competitors and they were…read moreclueless. Experience does matter.

This is the best hardware store in Portland. Well, alongside Parkrose. This is like a step back in…read moretime... packed with stuff you need. INCLUDING furnace parts! WHA??? Yep. Just bought an inducer blower for my furnace. Googled installation. Warming up after replacing it, phone rings, the HVAC repair Co wants $684 for this same $200 item. Definitely give them a call.

I went in for 2 bolts to secure supports for my bed frames. Although I had found the right screw…read moresize, they were not going in smoothly. My Ace Specialist re-tapped the holes in the supports essentially clearing the threads and creating a really smooth and easy finish to my project. His extra efforts enabled me finishing my project independently. Thank you~

Have always received exemplary customer service here and during the Pandemic, Pearl Hardware has…read morerisen to the new normal. Customers wait outside the store, 6 feet apart on the clearly marked yellow Xs; there is a separate line for those picking up prepaid orders. They are limiting the number of customers in the store so once inside, it's easy to get what you need and check out. Note, they are taking credit cards only. Another great precaution they have implemented is that upon entering, everyone is asked to use the hand sanitizer they provide. Thank you, Pearl Hardware! Even though they are located in the Pearl, don't worry about finding or having to pay for street parking; they have their own small lot in front of the store making it super convenient for those of us not in walking distance. Yesterday I stopped in to pick up a 4-pack of aBlind Cord Wraps to keep my cords from banging against the window when the wind blows. Oh the problems I have! Amazing all the little "projects" I'm completing during these days of Quarantine. Or more accurately said, I'm seeking out projects since my house is spotless, appliances are sparkling inside and out, summer flowers have been planted, and closets and drawers have been "Marie Kondo'd" and then some. Pearl carries all of the regular hardware store merchandise and then some, especially in regards to houseware, garden decor and even some home decor items like candles, cloth napkins, trinkets. The variety in each department has more breadth and uniqueness, even whimsical and quirkiness, than your average hardware store. That speaks to me! Yesterday I was so bummed that I couldn't browse and touch and actually shop because as we all know, during the pandemic it's about getting what you need and leaving. Man, did this make me yearn for a day of shopping like in the old days, 2 months ago, pre-March 23, 2020. Paid for my item and left so another customer could enter the store. Going forward, I need to remember that every errand now requires waiting in line and I need to build that into my outing schedule. No more in, out, done. Covid-19 is teaching us Patience, among many other things, during this wake-up call to the world. Today I have at least 15 minutes accounted for on my wide open calendar as I install these blind cord wraps. Grateful.

This place is an anachronistic balm for an the soul in the dystopian age of AI! Helpful staff,…read moreamazing inventory... a portal to a better dimension.

Colin at this location is super helpful! What a neat store and experience. The atmosphere almost…read morefeels like a museum as you walk through it. I hope this location and its owners know how much value a knowledgeable, helpful, and friendly employee like Colin adds to customers shopping experience. Not to mention bringing back repeat business! Thanks Colin!

Service, service, service!…read more Why shop local? Knowledgeable, friendly, escorting, smiley, sleuth-like service till your question is answered. Find it at ACE. When folks say it is cheaper at the big box corporations ~ for the most part everything needed is usually found here and a closer drive. The local neighborhood community relationship is what keeps us coming back here. Something different when the staff call you by name and say see ya next time. This place gives better service than most restaurants and do not expect a tip!

I bet it's a blast to work here. The man at the register was talking excessively to customers to…read morethe point of them trying to walk away, looking very uncomfortable. I placed a pick up order from online and the cashier called the pick up order to be brought forward. The customer service and cashier argued back and forth about whether or not I even placed the order or was at the right store. I confirmed the information through the cashier while he was quite literally hacking up a lung. I can only assume how condescending the customer service people were with how the cashier was also sour to me. Eventually someone else came up to take the line and told me I could go back and they'd fulfill my order. Dumb and dummer were trying to redirect me to purchase a different bag of salt even though I'd already paid for what I wasn't getting. The system ace hardware was pretty stupid and this review isn't about how they couldn't fulfill my order, I don't blame the customer service people for the mix up because that was out of their control. The customer service employees (several. Very braindead expressions) just shrugged and said the only thing to do was cancel the order through my phone. Thank you for reading this novel of a review. Probably a sitcom working there and free entertainment to shoppers. Expect no service. A man was also waiting (from the time I arrived in the store until a little before I left) for a case to be unlocked. Surprising it took so long to help the man considering the group of 19 year old alternative kids in the back.

The nicest staff, close to home. If you live nearby and you're still schlepping out to the suburbs…read moreto go to a big box store, you're making a huge mistake. Check out your local all stars at Do It Best. Their prices might occasionally be a little higher than HD, but think of the time and effort you'll save. Shop local.

I went in to purchase some plastic tubing and asked the cashier for some assistance. She asked a…read moregentleman to help me, but he continued walking away from me. So he did not hear, or ignored the request. The cashier did not ask any of the other three people who were standing around to assist me. So five employees there, none assisting customers that I could see, and no help. Thanks Division Street Do It Best Self Service Hardware. If you know what you want, and know where it is, this is the place for you. If you are looking for service, expertise, or assistance, dont walk, but run, elsewhere. I would give them zero stars but the ap requires me to give them one.

If I could give 0 stars I would. We came in to buy a ladder. The older guy at the front desk was…read morehelpful and pointed us in the direction we needed. The younger helper guy that was supposed to help us girls with the ladder. Didn't care to help us with it. He had a lazy attitude about his job and is a bad listening. Simple task like helping customers putting the ladder on the of the car he didn't want help or do as an employee until we was struggling and a random stranger stepped in to help us then he all the sudden wants to "act" like he can help us with it too. Your helper guy sucks you should rethink him.

Great hardware store... knowledgeable staff who take the time to help you find the right…read moretool/implement for whatever project you're working on. For a smaller store, it is well stocked. Check them out and shop local!

Paula was absolutely amazing! So kind and friendly. Gave her input when we needed it. Had great…read moresuggestions and quickly picked up on the style we were looking for. We gave her our budget and she was able to direct us toward hardware that met our needs and price point. Highly recommend!

Four people sitting behind computers and not one bothered to say hello or ask if I need help. I am…read moredoing a remodel and this place was highly recommended. I will not be recommending it nor will I be returning.