Service department is not good. They seem to not do a thorough job. Get your vehicle in and get it…read moreback out , without checking everything

Ordered much needed parts from Ford parts department and was given a quote (invoice #Q130799) on…read moreMarch 5th. I never recurved a call and decided to stop on march 14th. I was notified they were never ordered and I was only given a quote. I explained that I tried to pay however he told me to wait until the parts arrived.

First, I will review the salesman: I will not purchase a car from him again. He was rude from the…read morestart. He was disrespectful to me and my Mom, who went with me. I never saw the car I was interested in. A ploy I assume to get me snagged into a more expensive vehicle. I negotiated new tires since the ones on it had little tread. He was irritated by this and decided to try and find another vehicle. He said he couldn't find another one and rudely asked me if I would purchase the car if he would add the the tires in the negotiation. I agreed. I was told to give it a week or two and service would call me to make an appointment. 2.5 weeks later I hadn't heard anything so I called the salesman. He said he would look into it and call me back in the morning. I ended up having to call him that afternoon. This time he said he would call me back in 10 minutes. Again no return call. I waited until the following day before I called him again. I ended up having to call his manager. The manager was very helpful in getting the ball rolling. He was apologetic and in a few days I received a call from the salesman with an appointment with the service department and would have a loaner car for me as well. Which was great since I purchased a used car. He told me to pick up the keys to the loaner from him. He was nowhere to be found when I got there and nobody else knew what was going on. After about a half an hour another salesman showed up with the keys. When I went to pick up my car he again was nowhere to be found. It was another goose chase and another half an hour before I got my car. Now for the dealership review: the manager was great in resolving the problem. Because of the manager I would buy another car from them however as I said in the beginning I would not deal with that salesman.

If you like hi pressure salesperson this is the place for you…read moreI had not even gotten out of my SUV before a sales person comes rushing out to start the Bull crap so I just left and didn't even get to look at the truck I was interested in looking at

This is a small business and they seem to really care about the customer…read more Looking at buying a good used vehicle from them again soon

This company and its owners are very sweet and helpful, until you sign your papers. Then, you will…read morequickly discover that your car is a hunk of junk, purchased from an auction and sold to you with no repairs done. When we originally told the owner Tim Foley there were issues he ensured us all of them would be fixed with no problems. He is a liar. We have had the car since May 14, and they have had the car in their shop for an accumulated 2 months. It is only September 10. Our car is not in drivable condition, it dies, they have put on differently sized tires, didn't seal the tires and i got stuck on the side of the road for an hour, and then when fixed, the car was lopsided. we have sent two family members to him to purchase cars and both of their cars have had non stop problems. DO NOT GO TO CROSSTOWN MOTORS!

I have bought and leased 3 vehicles from there. They made getting a vehicle easy and you choose to…read morebuy from there I recommend dealing with Chad Neal he is the best. It was the best experience I've ever had. Thanks Chad!!

I have bought 2 cars from this dealer since December 2023. We always go back for service. Available…read moreappointments are always convenient and service has been great! Would definitely recommend if you're in the market for a new or used car. Austin Rapp was my last salesperson.

I bought my Ford F350 from Georgetown Auto sales over a year ago and I have not had one single…read moreissue. If you are in the market to buy a good used car or truck you need to do yourself a favor and check them out first. Great group of people to work with. You will experience a no pressure process when looking and the best prices around. I will definitely be going back for my next car

BEWARE - Shopping at Georgetown Auto Sales was a pleasant enough experience. I really enjoyed…read moreworking with Todd to buy a 2014 Subaru Outback. The trouble arose a week later when we discovered the transmission needs to be replaced. Outbacks have a CVT transmission and this one is going bad. Additionally the car needs struts, a belt, bearings, and a battery. All in all the Subaru we purchased from Georgetown Auto Sales needs over $10,000 in work done on it before the first car payment was even made. We spoke with Todd, TJ, and the owner of the lot. Todd felt pretty bad about it but the owner didn't care. Essentially it was completely our problem. I know that legally this is true but how you sleep at night knowing you are ripping people off in the midst of a pandemic is beyond me. He also informed up that Georgetown Auto Sales does not have the used cars they sell inspected by their mechanic. I am a small business owner who is new to Kentucky. This was my first real interaction with another small business in Kentucky. I sincerely hope that this lack of integrity is not endemic to Kentucky. Buyer beware, Georgetown Auto Sales does not stand by their products or their customers.