Love these guys! I have been going to Eastside Bavarian for years. They are a great compliment to…read moreme, the cheapskate backyard DIY garage mechanic wanna be that drives expensive to maintain cars that aren't always within my skill level to maintain! No funny business here. Just straight shooters. They tell me what is going wrong, they charge fair rates for reliable trustworthy services. Is the cost more than I want to spend, and borderline high? Of course! but who doesn't have high labor and parts prices when providing outstanding service on finicky vehicles? In the end they understand me and my cars. they do the big stuff, and take pictures and give me parts numbers for the things I can do myself. What more can a car guy ask for? How about more free stuff guys? Oh well. I tried!

I am extremely frustrated and honestly furious with how this entire experience was handled…read more From the beginning, the communication was terrible. I had to repeatedly call the shop myself just to get updates. I was originally told my car would be ready Wednesday. Then I was told Thursday. On Thursday, I was suddenly told they had to reorder a part, so it wouldn't be ready until Friday. After all of that waiting, I finally picked up my car Friday--only to get home and discover a coolant spill. I was extremely upset, called the shop, and was told to have the car TOWED back to them. After waiting days for my car to supposedly be properly repaired, having to tow it back because of an issue immediately after picking it up was completely unacceptable. And it didn't end there. When we picked up the car again, we drove off the lot and received a notification that the hood was open. This is a serious safety concern and completely unacceptable after a vehicle has supposedly been inspected and is ready for the customer to drive. I was told the hood was intentionally left that way because they wanted to "shut it gently." They are an auto repair shop, so the fact that the hood was not properly secured before handing the car back to us is honestly baffling to me. I contacted the owner because I was extremely upset and wanted to give him the opportunity to address what happened. His response was essentially that his team had been on vacation and that this had unfortunately caused a bad experience for me. Honestly, that response made me even more frustrated. I understand that people go on vacation. What I don't understand is why the customer is left to deal with the consequences of staffing issues, poor communication, delays, a coolant spill that required a TOW, and a hood that wasn't properly secured--and then the response is essentially, "Unfortunately, this happened to you." There was no offer to compensate us for the inconvenience, no meaningful attempt to make the situation right, and no real sense of accountability. I have never had a mechanic experience this frustrating. I expected much better communication, attention to detail, quality control, and customer service. The entire experience was stressful, inconvenient, and completely unacceptable. For reference, the repair was around $3,700 with the car being at the shop almost 2 weeks. I would seriously think twice before bringing my vehicle here again.

I feel like finding good mechanics are like trying to find good barbers. When ya find a good one ya…read morejust keep going. I've been going here for a few years now. The place is legit. Thanks to Ryan for sure too, for being the glue that holds this place together. Very much credit to this shop for helping me keep my Acura on the road. Thank you.

Don't make the mistake I did. Go to Kings Auto instead…read more I spent $910 to not have the problem fixed. They put in faulty spark plugs in my engine which happens. It's not always possible to guarantee quality of parts. The unfortunate part is that error led them to believe the old coils then needed to be replaced, so I paid for that (+$293) and when that didn't fix the error they suggested the new coils might be bad. Rather than bring it in a 3rd time, decided to take my car to Kings auto. Alan found the problem within a day and gave me new spark plugs (+394). I went back to Ryan the owner of NB auto and asked him if he'd be willing to make things right. Not only did they install faulty parts, but that also led to additional work that was unnecessary. He refused to refund me for anything beyond the spark plug parts and oil change -$160. If I never went to Kings auto for a second opinion I'd still have a check engine light and be paying more have the coils checked etc. Kings auto costs more, but nothing compared to paying for work you don't need. The owner Ryan prioritizes his bottom line over customers, which is his choice. As is mine not to go back.

Our car was in an accident and they stored our vehicle until an estimate was provided to us and…read moreinsurance and deemed a total loss... wish their hours were a little longer during the week to get our stuff out of the totaled car but otherwise they were good with communication and helping us remove items off the car.

Absolutely amazing work! Friendly customer service, and the work was done in a timely manner.read more

Professional, trustworthy, my forever go-to guys!…read more So happy I have found an honest place to take my car. I won't go anywhere else for oil changes and any maintenance issues. I love the way they communicate and follow up.

I thoroughly trust Autoworks of Issaquah. I feel completely confident taking my vehicles here for…read moreall maintenance. They are always upfront and honest. They do a great job of explaining what work needs to be done. They use an online system for the mechanic to make comments and for the customer to then review and approve the work. There are no surprises. Great value for quality service.

I took a Subaru Forester Touring in for a pre‑purchase inspection, and my service advisor was Gabby…read moreFrogget. She was exceptionally friendly, efficient, and professional. She even arranged complimentary Lyft rides both ways so I didn't have to wait several hours while the inspection was being completed - a thoughtful and unexpected gesture. The inspection report was shared with me through a web link, allowing me to clearly see what work the vehicle needed. There was absolutely no upselling. I highly recommend Gabby; she is one of the best service advisors I've dealt with in my life.

I went to Michaels Subaru to test drive the Crosstrek Hybrid Limited. I had done some research and…read moredecided this was the car I wanted. I went in to test drive to see if I really liked it. Jhamal was my sales agent and he was fantastic from the word go. He was low (no) pressure. He showed me the car I wanted to see, let me drive it, and answered all my questions. He was very personable, funny, and knew the product. I bought the car a couple days later and am very happy with it. I would recommend Jhamal to anyone. Look him up and go see him!

I just had a great experience with Integrity. Doug was fantastic to work with. He is super…read moreresponsive and really cares. They live up to their name.

I've had a variety of routine and surprise maintenance issues come up over the years with my Toyota…read moreCorolla, and Integrity came recommended by a colleague. They consistently get my car into the shop within a reasonable timeframe, and just last week they were able to get me in even earlier than expected, and turned around repairs same day. Prices always seem reasonable for the services they provide, and their representatives are always extremely kind during the diagnosis and communication process.

Dan did a superior job in reconnecting my front left grill on my Toyota with minimal cost and much…read morecreativity. Kudos!

Professional quality service! The front desk person extremely friendly, extremely knowledgeable,…read morehighly recommend.

Jocko is the best and absolutely saved us and our car. We brought our car in for the annual service…read moreover going to the dealership and he found an issue that was covered under dealership warrant. He contacted the dealership and started the repair process and then facilitated the transfer to the to them for the repair. Jocko is worth his weight in gold and my whole family has trusted him with our cars for years.

Literally completely top notch place. Super honest and much more economical than a dealership…read more Would 100% recommend