I see April Francisco at the weight loss clinic she is awesome! She is kind and caring and listens…read moreto my concerns. I have questions about concerns she address them all and gives advice on yes and no options. The facility is clean and the bathroom as well the staff is kind the parking is an issue and not enough handicap parking. The waiting room is huge I greatly appreciate that the staff is nice and up front as well.

I am submitting a review regarding my hospitalization at Covington Hospital and ongoing concerns…read moreabout pain management and communication during the sickle cell crisis in which I was admitted for. Dr. David Siebert's made very frustrating and neglectful statements about my medication adherence and his refusal to initiate around-the-clock IV opioid management despite my documented history, I would like to document further inconsistencies and communication failures affecting my care. During my first night at Covington, Dr. Michael Joyce informed my father and me that PCA pumps were not used at this facility and suggested that I would have better luck receiving sickle cell pain management at Fred Hutch. This recommendation was confusing and distressing. I reside in Lakewood, and Fred Hutch is located in Seattle. Additionally, Fred Hutch is a specialty cancer and hematology center and not an emergency hospital capable of managing acute vaso-occlusive crises. The suggestion conveyed a lack of viable local care options and contributed to my distress. Over the course of four days in severe sickle cell pain, I was later told that more effective pain management could have been initiated earlier in my stay, which was extremely frustrating to learn given the severity of my symptoms. Following comments made by Dr. Siebert regarding my pain management plan, I experienced an intense panic attack triggered by distress and perceived lack of appropriate care. A Code Grey was called in response to my emotional distress. Shortly afterward, Dr. Siebert returned and asked whether I had ever been on a PCA pump before. This raised several concerns: * We had previously informed care staff that PCA therapy has historically been the primary method used to control my severe vaso-occlusive crisis pain. * This information is documented in my medical record. * The question suggested that my documented care history may not have been reviewed. * It also appeared to contradict the earlier statement that PCA therapy was not available at this facility. These inconsistencies in communication, lack of continuity, and apparent failure to review documented treatment history have contributed to unmanaged pain, heightened anxiety, and significant emotional distress during an already vulnerable medical crisis. I am requesting review of: * continuity and coordination of communication between providers * review and utilization of documented pain management protocols * clarification of PCA availability and alternative pain control strategies * patient-centered communication practices during high-distress situations * care escalation protocols for patients with severe sickle cell pain My goal is to ensure that care is coordinated, evidence-based, and communicated clearly so that future patients do not experience similar distress during crisis treatment.

I'm so glad dermatology moved to this building, check in was easy. I am a big fan of Dr Bremmer and…read morethis building is much easier to access than the previous location. The urgent care clinic shares the waiting area, so fingers crossed no communicable diseases were spread. However, a clinic should have more than two accessible parking spaces!

I had a bad gash on my face from a fall . They took me in right away & the care / attention I…read morereceived from Lisa & Dr Sarah Mun was fantastic . I am so glad to have such world class care in our community. Keep up the great work Team !

I went to see Amandeep Mann at Kent Family Practice in 2022. I was supposed to get my annual…read moreMedicare physical. I was given a physical, but I did NOT receive a Medicare physical - and I only know this only because when I returned in 2023, the Medicare physical I received was entirely different than the one the year before. Before I went in for the physical in 2023, I asked how long it would take and the receptionist said 30 minutes. This is important to me, as I am a teacher and need to let the school know about coverage. While at the appointment, they told me they needed a urine sample. If I'd known I would not have gone to the bathroom before I left for the appointment. When the Nurse Practitioner Mann came into the room (30 minutes later) and asked about the urine sample - when I explained - she gave me a bottle of water. Why didn't her staff do that? They just kept pointing me to the bathroom and telling me to try. Also - when it was time to be weighed, I walked toward the scale - a medical looking scale - and was told, "No not that one" and they brought out a bathroom scale that was dirty and broken on one side. Whaaaaat? That appointment took an hour and 30 minutes. An hour more than what I was told!! After that hour and a half appt, I received the results of the blood work and needed a follow up appt, but - I also needed another appointment for a follow up on cat bite I'd had treated at Urgent Care. I called to make an appointment and to see if the appointments could be combined. The receptionist said she wasn't sure, but would check. I then asked how long she thought it would take if..... and before I could finish my sentence she said "30 minutes". Ugh. I was really upset and told her to let me talk to someone who knew the answers. Amandeep Mann got on the phone and I told her how I had been misinformed about the approximate length of my last appointment, and that her staff didn't seem to know answers. She said, "We are doing our best here!" And I said, "Well it's not good enough!" and she said, "Well then you can go and find another doctor!" I said, "I will!" - and that was then end of them. If a medical office does not have a staff that makes patients feel cared for, and it cannot provide what it's supposed to during an appointment, and it's a little dirty - I don't want to be there. I have a doctor at UW Valley Med now, and I feel very cared for. I do not recommend Kent Family Practice at all!!!

Been going here for a bit amazing staff and doctor ! Not like your usual office where you feel…read morerushed or not heard. I love that I feel comfortable here. I get treated with respect and greeted with a smile everytime I come in. I always leave feeling that my health concerns have been properly addressed.

Valley Medical Center is TERRIBLE. You think you'll like your PCP, but they end up sending you…read morepurposely to facilities that will cost you a lot of $$ out of pocket, unknown to you unless you have the 'codes' of each facility and call your insurance to double check. I was charged over $600 because they sent me to an OUTPATIENT facility to get an ultrasound unaware to me, because WHY WOULD YOUR PCP EVER DO THAT TO YOU!?! My insurance even noted how scammy it was and apologized and opened an internal claim. I would have been charged $0 if they sent me to a normal place like how my other doctors have done for the past 10 years. DO NOT GO THERE. I don't care if you've seen good reviews, as I did have a fine experience with my PCP, but they are a scam company. My insurance even noted that I should be able to negotiate the costs given how they were grossly incompetent. On top of that, the billing department kept saying I need to 'three way' my insurance, but then after spending an hour trying to do that because the billing department kept hanging up, they noted that they couldn't. Colleen, Amy, Christine and more from the billing department, thank you for showing us how much of a scam this hospital is!

This review is regarding their Urgent Care department, since that's what I went for…read more New to the Covington area. I had a horrible fever, cough, and colourful mucus out of nowhere Friday night, and called them first thing on Saturday morning to see if they accepted my insurance. (Really, you should do this before going to any urgent care, because they all seem to accept different plans.) Once I heard they accepted my insurance I went straight over. I arrived Saturday at 9:00 am. There was only one other person in front of me. Filling out new patient forms/waiting to be seen only took about 20 minutes. The girls at the desk were very kind and pleasant. The assistant that took my vitals was also very pleasant and nice. She let me know about the "My Chart" program, but a lot of places now do this. They have contracts with the site to sign people up, so you can just decline if you don't want it. After vitals, my wait time in the checkup room was about 10 minutes. I was seen by Audra Burdulis, a Nurse Practitioner. She was incredibly warm and pleasant to me right out of the gate. I usually feel like an idiot having to go to any urgent care, because I so rarely get sick that I never know what's wrong with me, and feel like the biggest arse spouting out my complaints. She listened very patiently and empathized with me. She looked at my eyes, in my mouth, ears and throat, and felt along my neck and face. She diagnosed me with a severe upper respiratory infection/pre bronchitis. I had to bring up the humiliating fact that I can't swallow pills, and she wasn't put off or annoyed at all. She prescribed me all liquids and sprays, and explained how to use each one and which ones not to take at the same time. She implored me to call back if I had any change of symptoms or if I had any concerns, and they phoned in my prescriptions to the pharmacy I requested before I even left the office. I have a bit of a road to recovery ahead of me, but my experience with this facility was wonderful.

I have been going to this location since they opened. I followed my doctor, Dr Pham, from Kent to…read morethis location. The clinic is very nice and modern. If you need a doctor, Dr. Pham is the best.

I wholeheartedly endorse Lake Sawyer primary care, especially Dr Kachner, who has provided me with…read moreexceptional healthcare, consistently demonstrating a willingness to listen, conduct thorough research, and address all my inquiries Thank you, Dr. Kachner, for your unwavering commitment to my well-being and for your diligent efforts in determining the root cause of my health concerns. Chris S.

Staff was VERY efficient and fast. I was having difficulty breathing. They got me in and treated…read morewithin the hour. I walked out of there a new man, feeling 100% better. Deon was the PA, staff was fantastic! Also they accept my VA coverage as payment.

Whole team was friendly and efficient. Jennifer NP was confident, knowledgeable and friendly to…read moreboth of us.

I was going to this place for quite a few years. Never had a bad experience. There were a few…read morehiccups here and there. Like when we show up to an appointment, they act like we never made one and the doctor is not even in the office. I heard a lot of negative things from different people, but I never had a really negative experience myself until one day... Dr Kulakivskiy called me herself with a very unprofessional tone accusing me of not coming in to see her unless I am demanding pain medication.. this happened after she called my sister about a year prior and told her exactly the same thing and left my sister in tears. I was shocked... I wanted to cry and didn't know what to do.. I have never once received any pain medication from them.. I have heard for people that stopped going to her office that would let her know that they're switching providers and that she would all of a sudden change from a nice lady and start yelling at them . Her accusing me of asking for pain medication's, and raising her voice at me over the phone, was very unprofessional and rude, and I will never return. I have waited over a year to leave this review, but has to be done so people know what can happen.

very kind and respectful, no waiting line. Great customer service. prices are very reasonable!…read moreoverall 10/10 experience!!!!

I was pleasantly surprised by this emergency room! (Especially for an emergency room visit.) I was…read moretaken right back into a room and registered all within 10-15 mins. The nurse practitioner was warm and welcoming and got me started right away with my care. All of the nurses and registrar were kind and took great care of me. Thank you for the wonderful care and treating me quickly.

Your facility needs to do a better job as far as nursing staff…read more Yesterday, gasoline accidentally sprayed onto my husband's face when he was adding gas into lawnmower. Luckily, he had glasses on but the gas still dripped down from his forehead to his eyes. He was able to make it into house and get water into his eyes and the fire department helped clean him up, etc. Today, his eyes were hurting alot and he was having trouble seeing. He went to er and the doctor told him he had to see a specialist/get meds or he would probably lose his sight. The doctor was professional. The nurse, not professional. Only Kaiser eye doctor they could get him to was in Gig Harbor. About 2 hours away. During heavy traffic in the area. She got mad when my husband said he wouldn't be able to make it and would lose his job. Plus, we don't get paid until Wednesday evening and don't have enough gas to make that long of a trip and back. She asked what was more important: His sight or his job? If he doesn't have a job, no medical insurance and he wouldn't be able to see ANY specialist. Then, she was going to send prescription to Kaiser and was told by my husband that they were already closed. She was supposed to send to Fred Meyer pharmacy just down the street from the hospital. What did she do? Sent it to Kaiser and completely ignored what my husband had to say. Plus, he was supposed to start medicine TONIGHT. Not TOMORROW. Luckily, the pharmacy staff at Fred Meyer know my husband as he works at that store and were able to help him out and he got his medicine. Next time, listen to the patients. Treat them with respect. Don't treat them like village idiots who don't know what the heck is going on. If it wasn't for the patients you obviously have disdain for, you wouldn't have a job now. Would you?