I am submitting a review regarding my hospitalization at Covington Hospital and ongoing concerns…read moreabout pain management and communication during the sickle cell crisis in which I was admitted for. Dr. David Siebert's made very frustrating and neglectful statements about my medication adherence and his refusal to initiate around-the-clock IV opioid management despite my documented history, I would like to document further inconsistencies and communication failures affecting my care. During my first night at Covington, Dr. Michael Joyce informed my father and me that PCA pumps were not used at this facility and suggested that I would have better luck receiving sickle cell pain management at Fred Hutch. This recommendation was confusing and distressing. I reside in Lakewood, and Fred Hutch is located in Seattle. Additionally, Fred Hutch is a specialty cancer and hematology center and not an emergency hospital capable of managing acute vaso-occlusive crises. The suggestion conveyed a lack of viable local care options and contributed to my distress. Over the course of four days in severe sickle cell pain, I was later told that more effective pain management could have been initiated earlier in my stay, which was extremely frustrating to learn given the severity of my symptoms. Following comments made by Dr. Siebert regarding my pain management plan, I experienced an intense panic attack triggered by distress and perceived lack of appropriate care. A Code Grey was called in response to my emotional distress. Shortly afterward, Dr. Siebert returned and asked whether I had ever been on a PCA pump before. This raised several concerns: * We had previously informed care staff that PCA therapy has historically been the primary method used to control my severe vaso-occlusive crisis pain. * This information is documented in my medical record. * The question suggested that my documented care history may not have been reviewed. * It also appeared to contradict the earlier statement that PCA therapy was not available at this facility. These inconsistencies in communication, lack of continuity, and apparent failure to review documented treatment history have contributed to unmanaged pain, heightened anxiety, and significant emotional distress during an already vulnerable medical crisis. I am requesting review of: * continuity and coordination of communication between providers * review and utilization of documented pain management protocols * clarification of PCA availability and alternative pain control strategies * patient-centered communication practices during high-distress situations * care escalation protocols for patients with severe sickle cell pain My goal is to ensure that care is coordinated, evidence-based, and communicated clearly so that future patients do not experience similar distress during crisis treatment.

I have been a MultiCare patient for 5 years, always bringing my children here too. I have never…read moreonce complained or requested controlled medications--until this appointment, my very first with Dr. Show (my regular PCP was unavailable). I disclosed a traumatic experience for the first time and, while crying and extremely vulnerable, asked for short-term help with severe anxiety. Dr. Show responded by sighing audibly with an "ugh", as if my distress and request were a burden or annoyance. She shrugged off my concerns, dismissed why my current medication wasn't helping, and then bizarrely pivoted to complaining about how difficult it is to find a psychiatrist for her own daughter--turning my traumatic disclosure into a comment about her personal frustrations. I felt blatantly treated like a drug seeker despite my long, clean history. She offered zero empathy, zero alternatives, and zero support beyond suggesting I "take an extra pill" of the medication I am currently taking (which I'd already said wasn't sufficient). The entire visit left me re-traumatized and far worse than when I arrived. No one from the clinic even bothered to check on me afterward. This was not poor bedside manner--this was a complete failure of compassion and professional boundaries. I have filed formal complaints with MultiCare leadership, the Joint Commission, and the Washington Medical Commission. If you need genuine, trauma-informed care for anxiety or mental health, avoid Dr. Michelle Show at all costs.

RUDE and UNPROFESSIONAL doctors! Your doctors and assistants…read moredon't know how to work with toddlers!! They got my kid crying and at the end doctor called him hysterical. It's not the kid hysterical it's your "doctor" who doesn't know how to work with toddler. We came with a bitten lip and I asked to explain me how to take care of it. They started by taking the vitals with finger clip and my kid didn't like it the assistant spent long time trying to take vitals while I was holding a crying baby who doesn't want that clip on his finger. After that the "doctor" came and tried to listen his lungs and check ears! Why? We came with cuts on his lip! They made my kid frustrated and wanting to leave in an instance from your building and run from your specialists. I will never be going to your place with RUDE and UNPROFESSIONAL personal!!!

DR.khan is the best thank you big thanks Always kindly and…read morebest take care of me Very Professional. I won't go anywhere else.

Seen May 11 2026 in emergency room after driving myself in, which extended to hospital admissions…read moreand surgery for hernia repair and correcting obstructed bowel. ER took me in right away, I was given pain meds, all nurses and techs were very attentive, gave clear answers, I was assisted within minutes of requests at all times - from the time I arrived until leaving May 12, 2026. Surgeons answered all questions, I felt safe, cared for and seen as an individual and felt both protected and respected as a patient. Pain meds were given as needed they helped me with both chief complaint and residual migraine I had upon arrival. They helped me before during and after surgery and assisted me as I went thru steps of recovery afterwards . Admissions was great, drs top notch, all I came in contact with were pleasant and gave help right away and informed me each step of the way about my care and helped alleviate my fears and nervousness. This visit was easily one of the best visits I have had to an emergency room. I would both recommend and encourage others to seek treatment needed from this facility without hesitation.

I have been seeing a cardiologist every 6 months for the last few years. I received a message from…read moretheir office to schedule an appointment in early August. When I called to make the appointment, the earliest they could get me in was late October. And to top it off, the scheduler didn't schedule an appointment. This story is repeating itself with all departments. You can't get in to see a doctor in a timely manner.

I get kidney care and my wife has her PCP at the Snoqualmie Valley Ridge Clinic. We also do a lot…read moreof care (including lab work) at the S.V. Hospital. Today we saw a gastroenterologist and previously have seen a podiatrist. We both love it. The doctors are great. The drive is easy. Parking is great. The nurses, lab, and front desk staff are friendly and professional. You can walk in for lab work pretty much anytime, including weekends, and have no wait. We've switched all our care over to the Hospital and Clinic from Swedish, which was fine 10-15 years ago when it was doctor owned (before joining Providence).

Stunned after visit with new PCP at SVH. My previous PCP also at SVH. Has been treating me for 4 to…read more5 yrs. And the unsafe & potentially dangerous mistakes & regular care are coming to light now.

I love this small emergency department, the quality of care in my experience has been excellent…read more Very attentive staff and super efficient service. Had ultrasound and CT performed today here and got the results in 20 minutes or less.

Their customer service is terrible and their front desk staff is rude and show zero compassion for…read morethe patients. I'd give 0 stars but it forces you to pick.

Is it just me, or are all the women on staff just BEAUTIFUL... I went in super Upset after a long…read morecrazy day dealing with L&I.. I lowkey forgot about all that stress when I walked in triage. All started with you RN. Patti. Thank you for listening

We went there a couple of days ago. There were a lot of cars in the parking lot, but we got right…read morein, minimal wait. All the staff was very nice, our nurse was awesome. I am sorry, I wish I had her name, but I don't. I will just call her RN Awesome. We did have to wait for some test to be ran, but the overall visit was pretty quick, and staff kept us well informed. While I hope to never go back, if I do need emergency services, that is where I will go.

I haven't even been seen here yet, and I am already dreading it. I'm about to have my ND send my…read morereferral to Seattle and will just have to stomach the drive. The receptionist who handles the phone and faxes is abhorrent. Imagine being the front line for a place that is supposed to issue care and being a short-mouthed drone devoid of any emotion. I've called to verify my referral for cardiology so that I may get answers in what is going on with my heart, but she keeps claiming that no fax has come through. She said that yesterday, but in fact the fax had come through because they sent a response back to my ND needing clarification on something. She responded back at 3pm yesterday. When I called to confirm today, she immediately said no, I informed her I verified with my ND and mentioned the back and forth yesterday and she still said she didn't have them, that she manned all the faxes so she would know. Firstly, lose the attitude. Maybe you made a mistake, you're not going to take 3 seconds to double check? SHE NEEDS TO BE FIRED and work in a job where she doesn't deal with people. **Editing to add: Two stars given back for the OTHER receptionist I talked to that helped me to figure out what actually happened with the fax, rather than just write me off. They need more of you.

My family member delivered their first baby here via planned c-section. She and her husband are…read morevery pleased with the staff and their experience here. Their nurses were very friendly and the lactation specialists helpful. There was one cranky nurse they had to deal with in the middle of the night but they sent her on her way. No time for that. Other than that one, they have high praise for everyone they encountered. The recovery suite was a good size with a sofa for dad to sleep on. He stayed the entire time. Mom's meals were included in the cost of the room and dad's were a bit over five bucks. Order by phone or app and the meals are delivered to the room. Sweet. Free parking in a bunch of lots or garages are scattered around the building. Signs direct you. The campus is huge. It's hard to know which parking lot is near where you need to be and then once inside finding your way around requires directions, even with signs pointing the way. Guests are buzzed into the birthing area. There is a comfortable area right inside the door with couches and tables and chairs. It's a beautiful, modern section of the hospital.

The ER at Virginia Mason was top notch! Great care and very knowledgeable staff, couldn't have made…read moreit through the weekend without their assistance with a kidney stone attack. They did not question my intention or that I was in pain, really lovely humans!

ER visit on a Saturday Morning. No wait to be checked in, triaged or put in a room. Friendly and…read morepatient staff from start to finish. Team got to work right away with EKG and Dr. Mac, an energetic MD with great listening skills sent us for a CT scan, gave a mild but effective pain med, and the got us the care we needed. Everything was just right, quality of care was excellent, nurses kept us informed and we knew what was next and how long. Great communication. Thank you VMER!

I like this ED as it's not busy at all and you get seen right away…read more My son went there when we first moved in after he broke his toe so he got seen right away. I went there few days ago as I wasn't feeling well thanks to Covid. So I got seen right away, they did all the tests they need to do to rule out clots in the lungs as well pneumonia. Doctor was super nice. The nurse who took care of me was super nice as well. I was in n out within two hours or less even. Took my mom to the same ER two days ago as she is 80 years old and she got Covid. She want feeling well so I was worried since her sodium level drops suddenly. Dr did amazing job as well addressing all these issues. Send her home with the Covid medicine. The nurse was kinda of rude at first not sure if we came in at the wrong time so he was having a bad time. But after the Dr checked my mom the nurse become nicer. Overall I have nothing bad to say about this ED. Thank you everyone who took care of me and my mama!

I ended in their ER room because Swedish Urgent care don't have an EKG machine (lol!)…read more Very quickly, they ruled out that my symptoms - chest pain, dizziness, shortness of breath - are not related to a heart attack. They released me without any clear explanation what's going on, and warned I will receive three separate bills. Since then, for the next 10 months, I'm receiving a bill after bill. There are around 4 or 5 so far, amassing for over $3K total. After insurance, of course.

Overall happy with the care I received. You can tell that the staff truly care. We had to wait for…read morea while but when we were seen the staff was excellent.

Horrible!!! Went in for a migraine that has lasted a month. Saw Dr.Duffy, amazing doctor ended up…read morebeing switched to night shift with DR. Harris. Horrible doctor. He acted as if he just wanted us out of there asap. No effort on to telling us what has made this happen. Front desk lady's were wonderful! Sat in the waiting room for 3 hours before we got brought back. Didn't see a nurse for another 30 mins after put into our room. Then another 30 for the doctor. DR. Harris checked in once with us. Ridiculous.