Standard medical staff who carry out job duties but lack true care and passion for their career. If…read moreyou need a prescription refilled fast, this place requires you to make another appointment. Once you've received a diagnosis, I recommend using an online telehealth service instead--much more humane and priced appropriately.

Beware of surprise billing!!! I was admitted to the urgent care however somewhere during the…read moreprocess of assessing my condition (x-ray etc) I was transferred into the other part of the building that did not qualify as ER and received a surprise bill for $800! My insurance covers 100% of ER after a copay. However they did not cover this bill as it was not an ER. This is unacceptable. It's a cheating practice from the very people who supposed to keep your best interest at heart. I never went to this location again and don't recommend doing it.

This place should be retitled, "NOT SO URGENT CARE"…read more After signing in, we were told it would take 20-30 mins of waiting. After 30 mins, we did got to a room, but no provider came to see for an hr. When asked, we were told provider would come to you as soon as he is available, felt lucky we weren't told "Provider is finishing a movie at Bella Bottega" nearby. Waited for another 15 mins and left the place, never to come back ever.

The billing department is not helpful at all. My daughter went to the urgent care for stitches and…read morehad a $60 copay. She asked the staff 3 times if she came back would she gave another $60 copay. Well, she got a bill for $60. What a surprise! Called the billing department and all they kept saying that it was billed correctly. They didn't care about the integrity of what was being told to patients and I think this also falls underneath the no surprises act. They could choose to write it off, but they are going to die on their sword.

Kindest staff ever! And super fast visit. I came in same-day (Friday afternoon) for an ankle x-ray…read moreand was seen immediately. The staff was super helpful when they took my call beforehand to explain how long the visit would take so I could plan my work schedule around it. The nurses, receptionists, and doctors are all phenomenally kind and patient. The Imaging team was super chatty & made the experience really enjoyable. I loved that the urgent care was in the same building as all of the other speciality providers, so they can all see you as part of the same appointment. Would definitely recommend!

I went to Swedish Redmond Urgent Care today because it was at the top of a short list of places…read morethat my doctor recommended for me to go to get the XRay and the blood tests that he wanted me to get done. The receptionist in imaging was very nice. The XRay technician, Sean, was personable, and he told me a few interesting tidbits about the XRay machine in addition to giving me the instructions as to how I needed to stand for the XRays to be taken. I was in and out of Imaging in about 10 minutes, and it was a pleasant and hassle-free experience. The lobby was nice too. Next, I was checked in to the Lab by Austin, who has a great sense of humor. He had me laughing so hard I told him that he should do stand up comedy! He told me that he actually does want to do stand up comedy, and that his friends have already come up with a possible name for his Netflix show if he ever gets one! I hope he does get a Netflix show, I would definitely watch it! His comic timing was spot on. I shot back some jokes and I made him laugh too, and he said I was hilarious. Austin tried drawing my blood, but he wasn't able to find a good vein at first. This happens a lot for blood draws for me. I do drink a lot of water, but my veins are not easy to find for most people who draw my blood. Austin decided to draw blood from my hand instead of my arm, which was a good call because he was able to locate a suitable vein in my hand for the second attempt at drawing my blood, and he started to get the blood draw going... but then the needle (it's a smaller needle that he used for the hand than the needle that he would have used for the arm) popped out of my hand before he could draw enough blood to do the tests, and my blood spurted all over my fingers, my hand, and my forearm. I can't stand to see blood (mine or anyone else's), and I look away even for a normal blood draw, so I was mildly horrified when I saw the blood all over my fingers, my hand, and my forearm. Austin apologized for this. I accepted his apology. I feel like it could have happened to anyone. Austin called Daryl over to try to do the third attempt at my blood draw. Daryl was also unable to find a suitable vein. Daryl had a great sense of humor, too, and he ribbed Austin playfully and made both Austin and I laugh. Daryl also complimented my jade rings that I wear every day on my left hand now, and Daryl happened to be wearing a jade ring as well! I shared with Daryl that my new nickname this year is Jade. Daryl inserted the needle into my arm, but he was unable to get any blood from the place that he inserted the needle. Austin told me that they weren't going to try more than 3 times today. He said that they can usually get enough blood on the first try, and occasionally they need a second try, but the third try was the final try for today and they would not try more than 3 times in one sitting. It has frequently taken people 2 tries to draw my blood in the past, but I've never needed a third attempt until today, and I've never had an overall unsuccessful blood draw until today, either. Austin and Daryl were so kind to me, though. Both guys were upfront about my veins being hard to find, but I never felt blamed or shamed in any way. Austin kept telling me that I was doing "outstanding" even though I was growing a bit nervous and worried after the two unsuccessful blood draws and was fervently hoping that the guys would be able to successfully draw enough blood from me the third time, for the tests that need to be done. Both guys had used several techniques to try to get my blood flowing more to my arms and hands, including having me clench and unclench my fists, using the tourniquet, and even using a hot compress on the areas that they wanted to draw blood from. Unfortunately none of these techniques ended up being very effective. I really feel like both guys did everything that they could to try to get the blood that they needed, and it wasn't totally their fault that they weren't able to get it. My veins are hard to work with. I'm kind of bummed that I still need to get my blood drawn again another day soon, though. I thought I'd be good to go after today. Austin painstakingly cleaned off all of the blood from my fingers, hand, and forearm after the second needle had popped out of my hand and my blood had spurted all over those areas. He used several packets of alcohol wipes to do this, and he was very thorough and he got every last drop of splattered blood off of me. Then he carefully bandaged my hand. Although I'm bummed that I still need to get my blood drawn again, overall I felt very cared for by every staff member at Swedish Redmond Urgent Care that I interacted with today, and interacting with each and every one of them was a very good experience for me. Also, I don't think I've ever laughed that hard at a hospital before in my entire life. I wish Austin all the best if he does make it as a stand up comedian. He would rock it!

I was able to make a same day appt online to see a OB/Gyn specialist. She was very knowledgeable,…read moreand had a wonderful bedside manner. She listened to my concerns, made great suggestions and was overall a wonderful doc. Wish I could have her as a primary provider- yet couldn't hope for better care in a pinch. They did have some odd billing practices in that they require payment same day, there wasn't a "send bill in mail" option, I reached my full yearly deductible which should have resulted in 100% coverage, but they charged me ~$50. I will have to work that out with my insurance though I guess.

Please post very clearly on your site that you don't accept any sort of federally funded insurance…read morebefore people waste their entire mornings keeping an appointment, just to be turned away.

Utilising my Perks of being an employee and a really good experience overall. It's very convenient…read moreto get appointments and the staff is very helpful. There is a nice waiting room and coffee machine.

They do their best to accommodate your schedule needs. I've received great service. The doctors…read moreand nurses show empathy and have great listening skills

Had my introductory visit / assessment with Dr Duncan. Nothing, but positive experience so far…read more Clerk stuff was polite and efficient, I arrived early and was handled quickly for the registration and check in, as well as quickly assessed by the nurse Colin, who was very polite and to the point. As they had an opening, I was almost immediately accepted into the private room. Facilities are clean, welcoming and efficient, albeit a bit small, but that is probably a plus. Quieting and comfortable. Dr Julie Duncan is very good, very professional and thorough. Open minded as well, to inquire and discuss anything. Very pleased. I would also mention the electronic system they used (MyChart) is quire convenient. Worked wonderful so far, and Dr Duncan is exceedingly efficient posting notes for me to check up the same day. Very satisfied so far.

I am extremely impressed with the level of care I have received here! On the medical side, Grace…read moreDavis is warm, caring and extremely knowledgeable. And she works in tandem with me (as opposed to just pushing information) and listens very well. On the dental side, I have had both Dr. Chenepalli and Dr. Choi. Both are outstanding in their own ways! Dr Choi did a filling on me. She was extremely gentle with a lovely demeanor. The office staff and techs/assistants are always kind. I have only had positive experiences here.

I recently relocated to the Seattle area and was in need of a new healthcare provider. After…read morefinding Kinwell through my insurance, I scheduled my annual checkup at the Redmond location for yesterday, May 28th. I rearranged my workday, moved meetings, and made the 8-mile drive -- which, thanks to school traffic and ongoing road construction right outside your office, took longer than the expected 20 minutes. I walked in at 2:52 PM for a 2:40 PM appointment and was immediately told I'd have to reschedule because I was "more than 10 minutes late." So let me get this straight: I waste half a workday, battle traffic, and show up 12 minutes late, and your front desk staff couldn't show even the slightest flexibility or empathy? The hypocrisy is unreal -- how many times have I waited far longer than 10 minutes in a doctor's office? But apparently, that grace doesn't extend to patients. As a new patient, I was never informed of this rigid policy. If you're a parent or someone with even mildly unpredictable days, I'd strongly advise staying away -- clearly, Kinwell does not account for real life in its version of "care." This experience made one thing crystal clear: I will never return to Kinwell, and I will make sure others know just how unwelcoming, unprofessional, and inconsiderate your service is. Healthcare is supposed to be about helping people, not turning them away for being 12 minutes late. Shameful

Don't come here for a normal preventative care nor mental health. You will be saddled with a $400…read moredollar bill EACH for the visit to both primary care doctor and then again a social worker. Even a primary care follow-up was billed at a cost of over $300. I have filed a formal complaint through Premera. If you are having a similar overcharging experience with Kinwell Redmond, Premera customer service can help file a complaint on your behalf over the phone. Long story short: this provider over-bills. DO NOT USE.

We have been coming here for four years with our three kids, and we have absolutely loved it. We…read morelove their staff. Especially Devin and forgive me for not remembering their name but some of the Latino male nurses. My son came in with a laceration in his head today, and the doctor found a unique way of gluing it so we can avoid stitches. It was an excellent experience for my son so redeeming from ER 6 mo ago. By far, my favorite urgent care clinic in the area! Their care and upbeat attitudes are unparalleled. Sometimes the wait be a little bit longer than I would hope but I've found that to be pretty normal almost everywhere. Although this time with the medium laceration, we were in and out so quickly. Keep it up team! We adore you guys!

I've had a sore throat for a couple weeks and the Urgent Care location I normally go to was closed,…read moreso I figured I'd try Indigo. Is "Meh" a sufficient summary? My appointment was for 5:00 but they say to show up 10 minutes early. Traffic was light so I was there at 4:30. The guy at the desk says "Well, there's a 4:45 ahead of you, so go ahead and have a seat." 4:45 appointment shows up at 4:48, checks in, goes back. At 4:58 he calls me over, asks a couple questions to check me in (including prepaying based on their check of insurance), and I sit down again. At 5:11, they take me back to a room. The usual questions and a strep test. Doc comes in, takes a look, and says it's probably post nasal drip from a cold. Do a nasal rinse before bed and take some Mucinex DM if I'd like. A few minutes later, a nurse comes in and hands me some paperwork and starts moving me towards the door. I had to ask if my strep test was negative (fortunately, yes). As I'm reviewing the paperwork at home, there are a couple things that are surprising - when a sentence starts with "Discussed" I expect that we would've discussed it. Sorry, we didn't talk reducing nasal steroids if I get nosebleeds. Is that a big deal? Probably not, and I can read fine. We didn't talk about chamomile tea or fluid intake. I find it concerning when a medical chart says we discussed something that I'm reading for the first time. Between that and waiting in the totally empty lobby for half an hour when there's no one coming in or out? Meh. I'll try to plan my sicknesses around my preferred Urgent Care's hours in future. Update: I get it now. I got an email summary of my visit and they're big on metrics. My "Check In" was at 4:55, presumably when the receptionist started on my paperwork. By ignoring the fact that I'd spent 25 minutes just hanging out before checking in, their numbers look much better. Yeah, I'm good going places that focus more on patient experience than contrived data. Update 2: It was a bacterial throat infection. A doc at a different clinic took one look at it, heard that it'd been that way for over two weeks (same info as Indigo had) and was like, "Yeah, that's an infection. Viral wouldn't last that long, so here's a script for some antibiotics."

I called to refill my medication. The woman in the office was very kind when I asked to fill my…read moreprescription. She was going to make sure my doctor would get the prescription referral to our pharmacy. We are very thankful for the staff at Overlake clinic.

Dr.Kriseman is awesome, very caring and really really smart and a great all round primary care…read moredoctor. He is the most compassionate physician I have ever meet and I have been a healthcare worker for the past 40 years.

I came to the Swedish Sleep Medicine sleep lab after two failed attempts with the at home sleep…read morestudy. I was not entirely sure what to expect, but overall this was a good experience! The employees are very kind and welcoming. The room is similar to a hotel room, with the exception of a camera watching you (above tv). I thought that would freak me out more than it actually did honestly. The bed is very comfortable - it's actually a sleep number bed! All the wires are uncomfortable, but that's to be expected. You also have to sleep on your back - at least try to! ;) I don't love all of the gunk stuck in my hair, but thankfully it should wash out easily. I'm home now and I have to say this was an overall great experience. I really appreciate the employee that worked with me. I didn't catch her name, but she is awesome. We had some really great conversations.

The sleep test I did is the worst experience. Before the sleep test, there were already two rounds…read moreof charged "visits" (virtual). One is with my physician in Swedish. The other one is with the physician (Morris Chang) in Swedish sleep medicine. Those two sessions are very simple question/answer sessions and basically the same in my opinion. Both of them charged me 400-500 dollars each for a useless session (very expensive and useless for a 30min-ish session). Why do we need 2 doctor visits for the very similar questions and charge the customer twice. And both of them are in Swedish (and doctor refers to another doctor in the same system so Swedish could charge you twice). Those online visits didn't get anywhere as I expected. They will always ask to do a sleep test. The test is delivered as an in-home test and they will charge you another 700 dollars. It's a very simple device you attach to your finger and chest. As an in-home test device, I expected some basic functionality from the device as "reset the test". But that device is designed not to give you this option so if for any reason you fail to complete the test (for example, in my case, I didn't have a full night sleep for the first night), there is no way you can to a reset and test again at home. You will need to bring the device back to Swedish and pay another 700 dollars to do another test. I don't think this is a fair situation for any patient especially I know the test I have done will not result in desired testing results. I asked to do another test without charging me again since the test is fulfilling its desired function. It should be considered as incomplete test. Plus, they don't tell you beforehand about all these (regardless your situation and testing result, as long as you take the device home once you will be charged once. They don't tell you what considered as a failed test, how long you need to sleep to consider a successful test...). I'm only expecting something very simple: "I had a bad night sleep. Can I reset this device to test again at home?" I don't believe there is any extra cost for such kind of ask. But if you assume that you will be treated as a normal patient and have your rights to do a re-test because a bad night sleep, you are wrong. They will use a ton of reasons as excuse to either get you into more expensive in-lab test or another separately billed in-home test. I'm not trying to be unreasonable as a patient. I told them that I will be easily satisfied with your expert decision if I believe the in-home test is delivered as expected (such as "I believe my last night sleep is a good one and the sleep data can be used for the test"). But in my case, I don't even believe the test is delivered in its desired form and obviously the process is set up to not even let patient to re-test in those situations (just to maximize Swedish profit). At this point I'm charged around 1500 dollars but just with an inconclusive test result. I think Swedish just lost a customer/patient forever. I will share this experience with all my colleagues and friends (and others on the internet) so they can avoid the same trap.