My visit to this store is exhibit A of why big retail stores are dead or dying…read more I don't know what kind of hood operation this is but it's hilarious, shut this location down, they aren't even trying with this one. Unfortunately I had to use the restroom, it was DISGUSTING, I had to stand in another persons pee puddle under the urinal to use the bathroom. The smell of urine was clear out to the water fountains. The bathrooms and bathroom access looked like the entrance to a crack house. See pics. Inside the store, aisles were wrecked, product thrown everywhere. I was potentially interested in buying a rug but there were no prices on the items, searched vigorously and couldn't find. What a crazy experience, there's absolutely nothing I couldn't have purchased from Amazon and had on my porch next day from this store. What kind of psychopath searches through a nasty store like this, stands in line and pays double for the same Chinese items. I took note of the rug I liked, found on Amazon for half price and had it at my house next day.

I was so surprised to see the great At Home store in such a mess. I really like the store very much…read morebut this time it was just not fun shopping there for all the merchandise being so unorganized. I am sure they will straighten it up and get it back to looking good. Hopefully this will happen soon because now you can't hardly find anything because it's scattered everywhere in the store. There were three areas of outdoor lights and they are usually all together. The patio decor was scattered all around the store. Most of everything was in many places and hard to find.

Stay clear of. Sells inferior furniture Bought a living…read moreroom set from store on riverdale which is now closed - surprise surprise. One thing they made clear when I bought was of any problems don't call us - you have to call manufacturer direct. Should have walked out right then. Couch and recliner material is already worn out after approx 3 years

These guys were awesome something happened to a piece of furniture that I had purchased and he…read morecouldn't replace it, HOWEVER what he did next was pretty awesome. He allowed me to pick something that was close to my oder and threw in matching night stands at no cost. I'd highly recommend this place.

We recently completed a small bar/kitchen area and bathroom project using tile from Floor & Decor…read morein Memphis, and the experience was excellent from start to finish. Before placing our order, we requested several tile samples from the Floor & Decor website so we could see the options in our home. After narrowing down our choices, we contacted the Memphis store and were connected with Marsha Turner, a design consultant there. Marsha was incredibly helpful in pulling everything together. She helped us finalize the backsplash selection, recommended the pencil trim that perfectly complements the glass tile, and advised us on the best grout color so the glass tiles would really stand out. Her guidance made a difference in the finished result. Although we live near Little Rock, the Memphis store is our closest location since moving from California. This is actually the fourth home where we've purchased tile from Floor & Decor, and once again the process was smooth and easy. Delivery also went perfectly. The freight truck arrived with a lift gate, and the driver used a pallet jack to place the tile directly in our garage, which made unloading very easy. We're extremely happy with the quality of the tile and how everything turned out. Many thanks to Marsha Turner and the Memphis Floor & Decor team for their help and professionalism.

We went in for some porcelain tile, that is about 50 years old. We asked a saleslady, by the name…read moreof Erica, if she could help us. Erica went above and beyond telling us about the tile and showing us different options to replace the damaged area. She was very knowledgeable, professional, and friendly. She answered all our questions and guided us on the process of different options that were available to us. We were very pleased with her personality and willingness to assist us. We never felt rushed or pressured. We highly recommend Erica Jones for any of your needs. She was priceless. Thank you Erica!!!!!!

This is the place that you go to for a lot of the Great American Home Store furniture that you are…read morelooking for but it is not in the regular store it is carried in the outlet store. They have regular outlet materials, chairs, tables, couches, beds, also there is the clearance center in the back and it may have a Lots of accent furniture and furniture pieces. sometimes it may be slightly damaged or dented, but not noticeable...a lot of the stuff in there is great buys and some great bargains... many sets put together for the bedroom, pictures a lot of bric-a-brac and things to decorate the home with...I would choose this as is the place that you go to for a lot of the Great American furniture that you are looking for but it is not in the regular store...I would choose this location for all my furniture and home needs.

Have you ever gone someplace and complained about the staff being rude? Have you ever stopped…read moreyourself and asked if you were the one being rude? Well, I did today. The store was having a meeting causing them to open a few minutes late. when the sales rep opened the door to let me in I was rude to her, and it was unnecessary for me to be that way. So, I wanted to apologize to the two female staff on Saturday, May 22 at 10:06am. You get 5 stars for being so professional. I was having a little hard morning, and should have stayed home a little longer to manage myself. We need to be kinder and more understanding to each other, and it starts with me. #kinder

Our furniture was supposed to be delivered on Saturday Jan 5. The store did not contact me about a…read moredelivery time. I did call the Memphis store to confirm that my furniture would be delivered. The very rude receptionist flat out said "I can't help you, you have to go online." So I went online, the stated delivery time was between noon and 3pm. We waited and waited and waited. After 3pm the status changed to "on its way." Still no phone call or contact from the company. At 8pm, the delivery tracked still stated that it was "on the way." They never showed, I never got a phone call or any other form of communication from Royal furniture. The people in the store refuse to answer the phone, AND their voicemail is constantly full. ROYAL Furniture has my money and has not yet delivered my furniture. If you value your time, buy furniture elsewhere. Do not waste your time here. Update: I spoke with the office. After being on hold for over 20 Minutes, they couldn't find my paperwork. Thankfully, I had my copy. I gave them the information needed. Then they changed their excuse to "we attempted to call you but you didn't respond to confirm the appointment." I have the call records for both mine and my husbands phones. They are both in excellent working order and we DO have our incoming/outgoing call logs. We were not contacted. The delivery staff is fibbing the notes on their work orders. So now you are closed until Tuesday and I can't get my order delivered until next week. I will continue to post updates until Royal Furniture makes good on the delivery for which we have paid in full.

I had an awesome experience. I found the exact bedroom set I saw online with Overstock for $500…read moreless plus I got a nice mattress. Dedrick was knowledgeable and professional. I didn't feel pressure when I entered I was able to look without a sales representative following me. I highly recommend coming here before you make your final decision. Ask for Dedrick and I'm certain you'll have the same stellar furniture shopping experience.

Excellent service and manager is bilingual , great selection of name brand merchandise even Apple…read morecomputers

Stay away from these disrespectful unprofessional people,especially the Store Manager Brandy and…read morethe Customer Account Manager Lisa!!!!

The selection varies at the PB Outlet. I have found some great deals, but you often need to make…read moreseveral trips a month to find good stuff. Prices are usually very good with considerable savings over the PB Retail stores. Staff is usually very nice and will help you load up your big purchases.

Always a fun stop here. Sometimes I don't find anything and other times I find exactly what I was…read morelooking for. It's an outlet so there's no guarantee what will be in stock. This time they had table top items on sale so I nabbed some table runners. I should have gotten one more for Easter but maybe next time. They have furniture, rugs, lamps, lighting fixtures, decor, table and kitchen items, bedding, curtains, etc. They also have a PB Kids section which makes me sometimes wish I still had little ones. Who doesn't love dinosaur sheets for a boy? This is connected with the Williams Sonoma outlet next door. WS has more cooking items including mixes and seasonings. There is a restroom in each store. If you like PB, it's always worth a stop here.