After careful review my wife and decided on Master spa model TS 8-2. It has met all…read moreour needs. I wanted to thank Trina for all her help. She always followed up on our questions and requests. I also wanted to thank Jasmine for giving me a mini class on maintaining the Spa. Finally I want to thank Ben for giving me some tips and tricks in keeping the spa in tip top shape. I look forward to their continued support when we need it.

Ben was amazing!! He didn't just sell me products I needed, he was very knowledgeable about the…read moreuse and installation. His people skills are fantastic, along with his commitment towards master spas.

Just had my hot tub serviced and cleaned by Anthony from Coastal, and with the lack of good service…read morethese days.. I have to compliment and say Thank you to Anthony for his professionalism and GREAT customer service. Well done John

The sales portion was the easy part because I was looking for a specific dry sauna function so that…read morenarrowed my choices down quickly. The sales rep Kristi was friendly. The 3-person Tylo sauna was pricey, $12k. Paid an additional $750 for delivery & assembly as well as $500 for freight...so about 10% extra surcharge. For $1250 extra in addition to the cost of my sauna, I expected a better experience. When the unit was delivered, my neighbor who is a general contractor was in the garage with the delivery team, watching their assembly while I was busy inside the house. When the team told me the assembly was finished, my neighbor pointed out to them that the entire unit is visibly dusty / dirty as well as the glass door seal being (1) too short on one side and (2) messed up on the other side...plus a blemish on the black wood board. I overheard one of the team members mumbling about my neighbor to the other member while getting these issues resolved, which I thought was a bit unprofessional. All my neighbor asked was for an expensive ticket item to be properly delivered, assembled and presented...very sad that the delivery team seems to think this is a big ask for a pricey sauna. I called Coastal about the door seal being short and spoke to Susan. She said she will talk to the manufacturer and get back to me... she never did. Quite a disappointing experience with Coastal. Update: Oh, just noticed that the delivery team didn't even screw the heater into the sauna wall properly. Two of the four support screws were half exposed...they are specialty screws so I don't have the tools to screw them into the wall fully so have to probably hire someone to do it or buy the right tools. What a joke...paid $1250 extra for this type of service.

The best pool store in Tucson!…read more Well managed store always clean and organized. Excellent service I have never had a problem with this store. Everyone is very knowledgeable. It's the only pool store that I'll ever use.

Update: based on the response from leslie which they stated for me to call them and i did. They…read moretold me there was nothing they could do for me since its past the 30 days. Obviously the response was a bot. Again do not buy mechanical parts from them since they are only covered for 30 days. I was able to find the same parts on amazon for 20 bucks each instead of leslie charging me another 55 bucks each for something thats not going to last! This is based on the repair parts they choose. 2 months ago i had leslie repair my pool vacuum which is the mx80. They told me both my motors where bad and needed to he replaced. So even though they offer free repair, you have to buy there parts. Again seems like a fair trade. Here is the draw back, there parts are only covered for 30 days. When i had the repair done none of that was mentioned, plus i dont get to choose which parts for the repair. 2 months from when i had them just repaired, i bring it back and sure enough same motors are bad. I go ok shouldn't the parts be covered for more than 30 days the answer is no. I read the reciept and yup thats there policy. So going forward ill take my repairs somewhere else with a better warranty. Probably going to shop somewhere as well, what good is offering free repair, if the company doesnt stand behind the parts they choose for me. The staff was very polite and professional. This review is on the leslie brand and parts.

They determined we needed to have the pool fully drained. So we did. The individual who drained the…read morepool let the water hose run out along the backside of our hill, and if I had not caught it, would have caused a full landslide and potentially ruined our entire home and pool. One of their employees came out a day late (not uncommon) and was obviously under the influence of marijuana, which we reported to the owner. Kyle did state he would address that employee. It was just very frustrating. The few times they came out to clean the pool, they did not actually clean the pool. Additionally, they said they would be out on a specific day each week (so we had to make sure the pool safety net was removed the evening prior) they were always either a no-show or a day late. We kept having to remove and place the safety net back on the pool daily, even when we weren't using the pool! We are definitely leaving this service after trying to stay with them and work out all the issues over 4-5 months. Never again.

Stay away and find another provider. I hired Noble's after doing a backyard remodel and seeing…read moretheir name on a list of Jandy approved vendors. I had them for 10-months and they started well and then the quality of service deteriorated greatly. After three months, I got a bad case of Algae which was caused by the Tech not putting the Chlorine tabs in the cartridge. Then service got worse. For a 17,000 gallon pool and attached spa, the Tech was spending 8-minutes on-site, which was validated by security cameras. For April 2018, the Tech that was servicing the pool only did so on one occasion and either didn't show or put a note in the mailbox for a random reason why he couldn't do it that day. After the third time, I called and ended the agreement. This was again validated with the security cameras and the condition of the pool skimmer basket (see attached picture) Now, Noble is trying to charge me for a full month of service. Trying to do the right thing, I contacted their office, explained the situation and then paid a pro-rated amount equal to the service performed (25%). Today, I received a bill for the balance of the work not performed. // Update // Thank you Kyle for acknowledging the pro-rated payment and glad to know it was a system issue and not ignoring it which I had believed since no one contacted me or returned the message I had left. In terms of the algae bloom, it happened in June 2017. The pool was finished in May 2017 and not servicing the pool with the proper chlorine was the contributing factor. In terms of the dog bite, I find that rather interesting. My two dogs are small, less than 14 pounds, and can't put a tennis ball in their mouth. The person servicing the pool made this claim and told me that one of our dogs bit his calf only after two weeks addressing showing up for a couple of minutes each time and one call to your office. Also, my wife works from home, so if they were out and he was concerned, rather than not doing his job, it would have been nice if he knocked on the door and told her that he was here to clean the pool. I think that my response(s) have been rather detailed; however, please call me if you'd like to discuss. I don't want this review to be considered as a disgruntled customer, I'm not, it's truthful and without emotion. I've found a company that I'm pleased with and is providing the service that I had hope for. I hope that you can learn from this and improve your business.

Trying to save money on a repair and thankful for the reviews on here. Glad it didn't work out as…read morethey never returned my call!

We these fine folks out to home to get our SwimSpa back on track. They are knowledgeable,…read moreprofessional, thorough, and nice fun folks to have come help you out. They were timely and didn't leave until they did everything in their power to successfully give the SwimSpa at our place an awesome fresh start! So stoked! Ask them all the things too, they really help with DIY spa care skills and knowledge.

One of the best investments my husband and I did last year was purchasing a Hot Tub from "Backyard…read moreStyles" in Anaheim. Randy was great in giving us the details on the Hot Tub and answered every question. It's been over a yr since we've purchased and we'll call the store to ask a question about our hot tub and with no hesitation Randy or the owner Tim still answer any question we may have. We've enjoyed our Hot Tub during the Winter and even through this Heat we all have been experiencing. We've lowered the temperature on our Hot Tub, and when we step into it, it's as if we're stepping into a cool swimming pool. I highly highly recommend you stop by before you hit any other store, you will definitely find what you're looking for here.

Randy is absolutely amazing, not only did he sell me a beautiful spot for a great price, he's been…read morehelping me out every time I need him for the past six months regulating my Spa! His customer service is above and beyond, you definitely need to buy your Spa from this establishment, they are great people, Randy is the best!!! Tim is also a great guy! Both are very professional and know what they are talking about, very educated, I would definitely purchase from them again.

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Mike is the Man He did a wonderful job of repair work on our…read morejacuzzi. I would recommend him to anyone!!

I'm sorry to admit I got ripped off by Chad Taylor for $900. In my defense, Chad had done an…read moreearlier job for me and repaired my jacuzzi satisfactorily about 3 or 4 years ago. I even recommended him to my neighbor. I didn't realize my neighbor had to get on the horn to get him to finish the job, which he did do, with some hassle. I didn't know about this until recently. Chad is a down to earth guy and I completely trusted him. Turns out if you read the reviews on Chad Taylor at this site, they are completely accurate. It was excuse after excuse and lie after lie to drag this job out through the summer. When I gave him the check for $900 my wife said he could just take that money and cash it for himself and not even order a Jacuzzi top for us amongst other things. I thought she was paranoid. Turns out she was right. When I was in 2nd grade my teacher asked us what we wanted to be when we grew up. Some of the kids said astronaut, or engineer or professional athlete, etc. Imagine what Chad would say: "I want to be a crook, and a liar." Chad would grow up to be exactly as imagined. I didn't bother to complain to Mission Valley Spa. Based on prior yelp reviews; I figured they wouldn't help me at all.

Jesse runs the most efficient pool maintenance business. Because we have dogs he always texts to…read morelet us know so we can make sure we locked the dogs in. He is both reliable and flexible.

From the owner: Choose SaniSwim for top-notch pool care, personally managed by me, the owner. I'm an expert in…read morekeeping your pool water clean all year round, so you and your family can enjoy it to the fullest while making sure your pool equipment lasts longer. With SaniSwim, you won't have to worry about inexperienced or careless workers in your backyard. I'm here to provide a reliable, friendly, and professional service, building a lasting relationship with you and your family. Contact SaniSwim today for a hassle-free experience where your satisfaction and your pool's health are my main priorities.

Jake the owner came out to see what problems we were having with our in ground spa, he found one…read moreof the filter pumps and filter needed to be replaced after 24yrs, He made the repairs and made sure everything was working and cleaned our spa. He came back a couple days later to make sure the system was working and no leaks. Extremely organized, thorough, clean and honest. Will recommend to friends and family. 5-Stars across the board!! Thanks Jake for a job well done! Yorba Linda, CA

The person on the phone was courteous and friendly. I explained my concerns about our water feature…read morepump and he took the time to explain to me why the pipes looked a bit weird and not to worry about it until it stopped working. I'm very grateful that he's being honest and not taking us for a ride. It's rare to find honest people now a day and I'm truly appreciate his honesty.