Working with Pete and the crew was outstanding. Chris takes your stone and goes over your layout…read morewith you and gives you the best look for your job. The quality is top notch and very customer service based.

Prior to ordering a slab, I specifically asked if I would get a 100% refund for the price of it if…read moreI changed my mind, for any reason. I willingly paid for the measuring consult, but when I cancel the slab order, I was hit with a $980 restocking fee. This was never mentioned when I initially inquired about the refund, in the event I changed my mind, once again, for any reason. This is not a trustworthy company, they are the only ones in the area that charge a restocking fee. All of the other slab companies have told me that they just keep the slab, and are confident they will resell it. Apparently Italian marble likes to double dip as I'm sure they turned around and resold the slab and immediately made a $980 profit on it. Stay far away from them. The Granite Shop in Wheatfield is a great place to get slabs. Check them out instead of this ripoff place.

Stopped in for the first time today to pickup 2 items as a gift. I was going to order online, but…read morewhen I saw the in-store pickup option, I opted for that. But it's not as smooth as other websites, they want you to call the store with the part number to confirm availability. However this wasn't too bad, the associate Tom pulled the items for me and kept behind the counter. The items were ready for pickup immediately, so it was great to be able to pay in store then be in and out quickly. The associate that cashed me out was courteous, and overall I had a great experience! I would recommend for their nice staff and good prices.

I've been to this Rockler's a number of times and each time the staff has been incredibly patient -…read moreshowing me where to find things, answering my questions, and giving some pro tips to make my projects easier. I also appreciate that I don't feel like they're trying to oversell or upsell on things I could do less expensively. For example, we are redoing our kitchen ourselves (it's an ongoing process if you know what I mean) and we reused the old cabinets because they were in good shape. The old cabinets had doors that were not compatible with hidden hinges unless you wanted to spend an *obscene* amount of money on hinges. The guys at Rockler's walked me through the options and I realized that we just needed new doors. Initially I thought we would make the doors but then that felt a bit overwhelming with all we needed to do. So I decided that we were going to buy doors. Rockler's sells doors. I figured that was perfect. When I went back in to tell the guy helping me that we were going to buy new doors, he told me that the style door we were interested in was actually a very simple one to make. He outlined the process right then and made us feel much more confident about the process. Making doors is really a better option for us because we will save a lot of money that way and we've done some woodworking before - just not cabinet doirs. We stopped in today to get our materials and when I saw that they didn't have any reviews I wanted to add one right away. If you're looking for a truly knowledgable staff that will support you or simply provide quality materials, definitely stop into this location of Rockler's.

OVERPROMISED & UNDERDELIVERED…read more We hired Switala's Construction to tear off and redo two flat roofs that were holding water. Jim, who we worked with, was scatter-brained, cocky, forgetful, and TOLD us what we wanted rather than listening to us. If you like workers who smoke, show up late and leave early, leave a mess in your yard, take three weeks to do a week's worth of work, put up a tarp so poorly that rain water leaks into your kitchen ceiling, don't communicate when they promise to, and overcharge you by $10,000+ then Switala's Construction is the company for you. Our "before" and "after" pictures are nearly identical - in a bad way. The second roof never even got finished, with excuses such as "not enough men" and "workers in poor health." When we made Jim aware of the fact that one roof was still holding water months later, his only solution was offering to "come look at it." DO NOT USE THIS COMPANY!!! Stop wasting your time reading this review and go look for a more reputable company, like we wish we had!

Switala Construction; maybe we got a good roof but so much damage, nails and garbage left at my…read morehouse. We had a new roof installed by Switala and it looks good. And I will give credit where it is due. The problem was with poor customer service and horrible cleanup and much property damage. Jeff A., from Switala, visited our home to review our roofing needs. We discussed all aspects of the roofing project in detail, and we had a lot of questions which he answered very well. He mentioned that they pride themselves with customer satisfaction and I saw on their website "Customer satisfaction as their top priority", and we discussed that in detail and also their cleanup procedure at the end of the job. Jeff wrote us a new roof & gutter proposal which we signed and returned on 4/6/2022. We understood that the installation was a few weeks out, which was OK, since we did not currently have any major leaks. After waiting a few weeks, we called and were told installation was about 2 weeks out. Over the next 5 months we called a number of times & was always told the installation was about 2 weeks out. They finally showed up September 28 to install the roof. I can understand that it is difficult to give an exact date, but we put off many projects and family activities for the spring, summer and fall just waiting. I don't blame the office personal for giving us the standard answer of "2 weeks", but I would have hoped that management would step in and give an honest estimate. That two weeks turned into 25 weeks waiting. Waiting was only the start of the problems. Our property was left in horrible condition with damage. After they left, I collected 4 white buckets of debris ranging from food, wrappers, razor blades, butts & construction material. Flowers were trampled, landscape lights broken off, siding with many tar streaks. But by far the worst problem was NAILS. There were nails left everywhere, bushes, driveway, and across the entire lawn. I weighed what I picked up & it was 7.4 pounds which was literally over a thousand nails. They used a leaf blower to blow off the roof debris and sidewalks which looked OK at that time. Later I found that the debris was blown into my pool & hot tub and clogged my brand-new pool filter system, which I had to drain. The hot tub was covered the 1st day but not the 2nd and a worker also fell in. The gutter crew showed up on October 10th & I showed them the big pile of garbage & nails I collected. They took all garbage back to the office and said that the owner, Bill Switala, will be very upset with how my property was left. At that point it sounded like I would get some action. I waited a few weeks but never heard a word from anyone at Switala. I called & asked the staff if Mr. Switala had any comments on the damage, garbage & nails left on my property. Within the hour, Mr. Switala called and apologized for the mess. I told him I made a list of 15 cleanup & property damage issues, and I started to read them off just to give him some feedback. After I read off 3 problems Bill offered me $100 then I read off a few more he upped it to $200 and that was the end of the conversation. I was not trying to squeeze money out of him but was only hoping to give him constructive feedback and maybe get some cleanup help. I forwarded many pictures of the property damage, garbage, and nails, and included a long letter to Mr. Switala on October 19th detailing the original 15 issues that we started to talk about over the phone. Way too many issues to post here. It is over 3 months now and I never got a response from my letter or any offer of repair or cleanup help. I continued to pick up construction debris before the snow hit and I gave up counting after I found 400 more nails and filled another bucket with garbage. Maybe a good roof, but the thought of my grandkids impaling themselves with nails if they are ever allowed to play on the lawn again, really scares me. Definitely no attempt at the touted "Customer Satisfaction" from Switala. But at least no roof leaks.

I consider my jeans as hardware. Because the more I eat, the harder it gets to ware them…read more What is really amazing about Hector's? (1) The customer service, just like the old days. Forget Home Depot. (2) The prices are fantastic and reasonable for the small things that shouldn't cost a lot, but do at other places. I would highly recommend Hector's to anyone and everyone, even though I know absolutely nothing about hardware.

Love Hectors Hardware for their old style customer service approach. A couple of great guys were…read morerunning the place the day I came in. Was able to quickly find the items I needed and was tempted to buy a few things that was not on my list. A great alternative to Home Depot.

I woke up on a Friday, after days of friends and family helping me with my kitchen drain gurgling…read moreissues to water on my kitchen floor. I called Frank's was greeted with a wonderful plumber within two hours. He came was very professional, considerate of my home and reviewed the issue. He instantly went to work completed the repair within one hour and no more gurgling. I was satisfied & he was on his way. Tyvm Mr. Plumber

Kevin and his crew did an amazing job! Excellent communication throughout, did a phenomenal job and…read morenotified of everything and upcoming finishing to replace pavement at a later date.