@Kamal Collins thank you for the honest, fast and comprehensive service today on our 2023 Murano. We were traveling and others would have taken advantage of us. You were honest and kind! If you are looking for a honest service advisor go see Kamal Collins! read more

Purchased a new Pathfinder and come to find that the dealer had installed a tracking device inline with the OBD II port. They did not disclose this or show the cost anywhere on the sales order. The only indication was a random text that was supposedly from LoJack. They have turned their operator into a useless AI answering service as well. This Dealership has become very shady and will lie and cheat their way into selling you something. This all began just after the purchase from a private owner in 2018 by Matt Bowers Auto Group. I would recommend going 20 or so minutes sound to Newton Nissan, Cool Spring Nissan or anywhere else besides this Nissan Dealship to buy anything. read more

Murfreesboro Nissan - Tracking device - Car Dealers Near Me - Murfreesboro, Tennessee

This service department is terrible. Came in for a 10am service appointment (wait in house) for a 10k mile oil change. Was told it would take 1.5 to 2 hours. 3 hours later, vehicle still was not ready. Watched my vehicle sit idle on the app for over 1 hour. Walking around the service bay and all the service advisors avoiding eye contact as afraid someone may ask their vehicle status. Ironic that they advertise express oil changes. Guess that means 5 hours or less. read more

Ordered a bed extender for my Nissan Frontier. The total came to less than $275.00 with tax and standard shipping. I reached out to the parts department after a few days of no apparent action to fulfill my order. I was told it should be delivered in a few days. Next day, I receive an email stating that I would have to pay $190.00 shipping or drive to the dealer three hours away and pick it up. I missed out on a used bed extender because of this delay. Don't waste your time! read more

Murfreesboro Nissan - Email response from seller - Car Dealers Near Me - Murfreesboro, Tennessee

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My college daughter had car problems the day after winter break. She didn't get all of her thing's out of her car. She took it to get serviced, over $2,000 worth of clothes, shoes, & jewelry was left in her car. When they finally fixed it, she was left with a dime & penny. They took sunglasses & all change too. I have spoken to both service managers and they don't know if the camera's work & never checked them, they never filed a police report, & now avoid my calls. I am assuming they are covering for the people who stole from her. read more

Mr. Thomas G. gave terrible customer service and I had never experienced this terrible in my life to the point I will never buy a car from this Nissan dealer ever again. He was always on his phone not paying attention to me and my request for the car I'm looking for. read more

LOVE ME SOME CURTIS! I met Curtis while searching for a car last yr. Unfortunately the car they had was black leather interior. Yuck! Hot! I ended up buying from Benton Nissan in Columbia and had a completely miserable experience involving a salesman requiring the owner to reassign the salesman. NEVER go to that dealership ...especially if you are a single woman! Most egotistical, arrogant men on the face of the planet- misinformation, mocked when questioned about it, insulted on and on. Unreal, especially paying cash. Men who dont like women when women are right with their questioning. ​ Anyways, regretted not buying from Curtis TREMENDOUSLY Guess what? Who did I buy a 2025 car om today? My man Curtis! Here's the thing about Curtis, he is a sincere Christian man and it shows in his aura...not with anything else but his shining light. Honest as the day is long, gentle, kind, and will everything he can do for you to get the BEST deal! Love me some Curtis! Go to Murfreesboro Nissan and ask for Curtis! Tell him Elizabeth Moore..old single lady sent you! read more

Murfreesboro Nissan - Love Nissan Murfreesboro and Curtis! - Car Dealers Near Me - Murfreesboro, Tennessee

Called all day Saturday, kept being sent to AI to leave a message no matter which option I pressed, finally left message at 1:11 pm, never received a call back. Started calling again on Monday morning with same result continuing to happen, finally left a second message. Again not receiving a return call. Finally decided I would drive there because I needed to know how urgent the recall I received was. My husband called from his phone, which is not the phone # associated with the new vehicle they sold me in 2024 and they answered. read more

My daughter purchased a vehicle from the Nissan of Murfreesboro. In less than 2 weeks she drove it about 500 miles when the vehicles checked engine light displayed and had white smoke coming from the tailpipe as well as a shutter in the engine. It is unsafe to drive. I called and spoke with the sales manager Ken seeking assistance. This was after reaching out to the salesman Caleb who never returned my call like he said in "15 minutes" Ken said he would follow up with me. He never did. I tried calling on 4 different occasions. Each time I ask for Ken, I would wait on hold greater than 45 minutes each time I would hang up and try to call back. I did a search for staff at Nissan of Murfreesboro and found another used car manager Thomas who transferred me to Ken and magically answered the phone since it was an internal transfer. Ken advised me that the dealership really could not help. And recommended to me bring the vehicle to the service department so they could look at it. Unfortunately, the vehicle is undrivable and would be towed- the estimates I received were $200 to $400 dollars and when I asked Ken if he could help once the vehicle was towed there and diagnosed- he said no all they could do was look at it. My daughter is on a fixed income and works for less than a livable wage and has 3 young children. She saved for months to have a down payment to purchase a dependable vehicle and chose Nissan of Murfreesboro in good faith. The fact that the vehicle is no longer operating is not an issue, but the fact there is no willingness to listen, or help on an issue that impacts a young family's livelihood is a terrible way to conduct business. I had the vehicle towed to a local mechanic in our area. They quickly diagnosed the issue as a bad engine. The #2 cylinder and the #4 cylinder had no compression and the most cost-effective means to repair would be to replace the engine with a used engine for about $7500, or a new remanufactured engine for 11K. The mechanics' opinion is the engine had issues before the purchase of the vehicle. I humbly ask for any assistance from both the general manager and the partner who have never responded to by email. I recognize that used vehicles are purchased "as is", but "as is" from a reputable dealership like Nissan of Murfreesboro should leave the lot in a condition that will at least allow the owner the opportunity to drive the investment in a safe workable manner. That is not the case with this vehicle. She purchased it a little over two weeks ago and as I stated but about 500 miles on the vehicle. If you are looking for a dealership who only cares about the sale, will not listen, will not respond to phone calls or emails- Then I highly recommend Nissan of Murfreesboro- ask for Ken or Caleb. read more

What a POS service department, took my truck on a Tuesday afternoon after 4pm the Ahole adviser said I'm looking at 1-11/2 hours for just an oil change. So I'll wait. 2 1/2 hours later they still haven't touched my truck. And they have a "express lane", if you can't do a better turn around time then stop servicing vehicles!!! I will never go back there. read more

Have had multiple great experiences getting my car serviced here. Michael Sevigny specifically is great, he's worked with me on many occasions and has always made sure my car is well taken care of! I would very much recommend getting your car serviced here! read more

Worst experience I've had here. Normally I get a text during the service. Today I got no communication other than when I pulled in. I was quoted 1 hrs wait time it took them 1and half hours. I had to go and find out what was talking so long and was met with attitude. I've been going here for years but the last couple of times I've been it has been bad service. read more

I have had a very interesting experience with Nissian of Murfreesboro. I have been speaking with the dealership for days about a car that is available on their website. Over the past week I have been told that the car is three to four different prices. Today I made and offer and was told they would call back. Never heard then I reached out again and was told two different times that the car went to auction. As I am writing this a salesperson just told me it is on the lot, even though I was told earlier it was gone. I would BEWARE OF THIS DEALERSHIP. read more

The experience was absolutely terrible! My car was under warranty and it had a faulty battery. They did absolutely nothing to help me. I continuously had to jump my car off until i went to nissan in shelbyville. No issues there. They had great service! I would not recommend anyone to go there! read more

Do you know when you walk into your house and your clever dog has taken a crap somewhere, but somehow was able to hide that dogpile in some dark corner... you cannot SEE or FIND it... however you KNOW that the crap exists because the SMELL is making your knees buckle? This synopsizes my experience with Murfreesboro Nissan... I drove my 2012 Nissan Juke to Murfreesboro Nissan dealership on morning of 8/23/2025, My own FIXD device in the OBD port indicated the ignition system needed a reprogramming, later that day I received a video text message from the technician stating explicitly that NO starter or ignition system was malfunctioning and that a reprogramming should fix the issue - same as what my FIXD device indicated. So, I verbally authorized the 400-dollar reprogramming. Three days later, I arrive at the dealership shop only for the representative to tell me that the starter was no good and needed replacement, with a sneaky grin. And now, the total cost was going to be 1200 dollars. Angry as hell, but with civility I tried contacting the manager, only for him to basically play "phone tag" with me. I paid the repair bill but specifically requested to keep the "core unit" (my original starter) so that I could have it examined by MY OWN Independant mechanic, but I was denied the core unit. So, in short, (1) my own diagnostic device indicated only a reprogramming was necessary, (2) the technician-mechanic concurred, (3) magically a whole new problem emerged, (4) the price ballooned, and (5) when I requested to keep the item necessary to verify this new expense - I was denied. This FEELS like a "bait and switch" with a stench every bit as strong as that dog stinking up the house with that hidden pile of crap. This is the reason why Used Car Dealership and their Shops have such a bad reputation. read more

Because Nissan of Murfreesboro is the dealer for Nissan locally, we have bought and had service here. It's talked about in the community as not having good service encounters which has been my experience, especially these last few years. Today, tire rotation with an appointment took 2 hours. I had to call from the waiting room to ask about it an hour and a half in because the link showed it was only checked in. At arrival, not a smile or any real suggestion they were happy to have a customer there. At no point did I feel appreciated or get any smile. So after years as a customer, reluctant customer, I'm done. read more

Well, they lost a sale. Another one apparently! Does NOT seem like they will care either. This is what I just emailed them... I came in Tuesday night cash in hand to buy a vehicle advertised on your website. Took it for a test drive, was satisfied with it, then went in with the salesperson to try to come to an agreement. I made an offer a few thousand less than the price listed on your web site, and she took it to someone and came back with a counteroffer ten thousand more than my offer, seven thousand over the advertised price. I told her that it was an insult, and she proceeded to give me several excuses, including that your dealership doesn't control the price on the internet, which is hard to believe when it's on YOUR OWN WEB SITE and that you paid more than it was worth when you bought it from the original owner. Excuse after excuse, it seems to me. I asked her if that's the best she could do, and she didn't even try. As I got in my truck, I half expected a knock on my window from her or her manager, asking me to come back in. NOTHING. I had to go home and tell my daughter, who just had her deceased mother's car that she was willed totaled in an accident, and was excited about getting the car that we must continue to look elsewhere. I thought a car dealer in this day and age would LOVE to make a quick cash sale, but clearly that is not the case. So I guess I have to take my business, and my cash, elsewhere. All the reviews saying they tried to get the people to buy at a higher price are true; they did it to me as well! If I could put zero starts, I would! UPDATE...An Arisha Sowle called me yesterday, not to try to get me and my cash to come back, but to make me tell what happened yet again, so she can "coach her employees better in the future". Great, not only does your company insult me from the beginning, you use me as a training tool for employees that, based on past reviews, are incapable of learning. More gas on the fire. Thanks, I needed that! read more

I bought a 2023 Nissan Pathfinder, which came out with transmission and electrical problems. On the third day of purchasing it, I reported the problem. It's been 35 days and they've taken my vehicle more than 5 times. No problem has been solved, the car has more and more faults. My son went to the hospital due to a vehicle fault. No one tells me what to do, or anyone gives me a solution. It's very sad to see these things happen and not have a solution. They prefer to damage their reputation and the company's brand than to help a customer who bought a car for more than 50 thousand dollars and is not satisfied. read more

I have been a customer at Murfreesboro Nissan for a few years now, and they have always provided reliable and professional service. Today, I was having an issue with my vehicle, so I stopped by their service department. The service advisor, Jonathan Niemela, was very professional and made me feel so comfortable that I won't take my vehicle anywhere else but Murfreesboro Nissan for future service. Thanks, Johnny!!!! Christopher Brooks read more

purchased a new 2025 sentra it's been to the service center 4 times for insane vibrations came in today for engineer to drive it of course he knew what I was feeling etc then came at me with it probably the tires, mind you the first 2 times of bringing it in they replaced tires I have the corporation involved as well they denied me a buyback or replacement the first time it appears to me they all work together with their reports to make it difficult to get out of a lemon they sold you, I'm very disgusted with they way I have been treated he basically said I need new tires that I would have to purchase like what ,this is a new car ,his report will be nothing is out of the norm on her car we couldn't find anything wrong in the meantime I have to drive around with a new car shaking all over Tn. I'm seeking advice on what to do next this is not fair at all. And let's be clear owner /manager don't reply to my message about how sorry you are I could care less will be reporting to better business bureau as well!!! read more

The person who sold me the car, I do not take issue with. The person who wrote up the documents and paperwork is a lying manipulative shyster. I was very clear about what was important to me about the title . He verbalized understanding , and gave the impression that it would be completed accordingly. Imagine my surprise when I got my title and discovered he put me and another person it!!!! At first , I thought he made an honest mistake and called him to correct it. It was then that I discovered that he knowingly did this. He even admitted to me that he understood our conversation, but that he "couldn't write it up that way" . I am well aware of what the state law says, and he was incorrect. He then tried to tell me that it is a Nissan policy that it be written the way he did, however when I spoke with Nissan they informed me that it is not a black-and-white policy. I told him that I had already talked to Nissan... But he remained indignant on keeping the paperwork, and title exactly as he had decided he wanted to do it. I despise him and I despise that dealership ...and I will never recommend anybody to go there. They can rot in hell as far as I'm concerned.. he wanted to make a sale and he purposefully hid his agenda ... and knowingly did the opposite on the title . He's a conman. He's a liar. He's manipulative. I'm not going to forget it, either. Tried calling the manager, but of course the manager isn't going to call back . Once they close on the car, they don't care ... they sure as hell ain't gonna make things right that they screw up read more

Greatly improved after I spoke at length to the Service Manager, Mr. Byars, about my experience in May 2021. It truly means so much when you can see the difference from sharing your thoughts and expectations. I hope they continue on a positive path. Here was the difference I noticed: 1. Greeted by associates as soon as I entered the bay. 2. An associate came right to the vehicle as I was still trying to figure out the check-in online. 3. Desired services were verified from what I entered online. 4. I was asked about when I would need to have my vehicle returned before leaving. 5. The entire check-in was about 5-7 minutes. Truly valued my time. 6. Vehicle was ready before expected time. 7. Any future services recommended were explained and no pressure trying to get services completed too early. 8. When I returned to get my vehicle it was also a time-efficient process and I was finished in about 5-7 minutes again. When I spoke with Mr. Byars he offered to comp the service if I would give them a second chance. However, I explained that my only expectation was to see a difference. Therefore, I paid for my services like I've always done. Honest reviews make a difference! Well done Nissan Murfreesboro Service Department. read more

Wife brings the truck in for a flat tire & 60K mile service. Paid over $150.00 fir work done, which included the tire fix. Sitting home tonight, the tires flat again. WTH !!!! May consider taking my business elsewhere now. read more

Murfreesboro Nissan - Car Dealers Near Me - Murfreesboro, Tennessee

I really didn't want to write this review but this my second time dealing with Murfreesboro Nissan In 2020 I purchased a 2014 Toyota Tundra love the truck no issues but on December 26 2023 I took my Nissan Sentra in for transmission fluid replacement my wife and was walking their lot just looking at their inventory when we was approached by one of the sales person he was a real nice man he asked if he could show us any car on the lot while we was waiting on our car in the service department. We decided to just look at a couple of cars while waiting on our car we decided to test drive a certified pre-owned 2018 Nissan Maxima with 42000 miles on it while driving the car I noticed that the low tire pressure light was on in this car I drove the car back to their lot. We decided to look at other cars we didn't like any of them the salesperson said that let's see what he could do on the certified pre-owned 2018 Maxima 42000 miles we decided to purchased it we was told that if we bought it. It would come with 3 year free oil change service. I get back to finance department we was signing the paperwork I noticed that we-owe paper wasn't in purchase paperwork I asked the finance guy about the we-owe paper he said that I had talk to my salesman about that we before we went in the finance department the salesman had took the we-owe paper into his manager to approved in came out of the office and put paper into the finance paperwork so I just assumed that it was approved he didn't tell me that it wasn't approved because he knew I would have walked away from the deal. We got the car at a fare price so I let that go later that week I took the car to my local Discount Tire store and found out on this certified pre-owed 2018 Nissan Maxima that the front driver side tire had a broken tire bead seal this mean that the tire will not hold air. I contacted the sales person crickets he never responded to me about the tire so I just purchased another tire myself for this certified pre-owned 2018 Nissan Maxima the next thing that happened to the car I was driving to work early morning the next week and I heard a loud popping sound from outside the car I pulled over and it was the outside A-pillar window trim piece had came off some how. I text the salesman about this he didn't respond a few days went bye I texted him back to see if he forgot about me he said that he had forget about it two days after that we called me so that could talk with someone in the parts department I was told that it would cost me $240 to replace that A-Pillar trim piece that's crazy I just purchased this car and no help with a certified pre-owned car. I'm very disappointed with this dealership I want every deal with this dealership again to me all the they care about is making the sale zero help after the sale. read more

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A salesman by the name of Joel promised my husband and I a service for one of our newly purchased vehicles that he never followed through with. Once the sales were final, it was as if nothing else mattered and that he was not obligated to schedule the service he promised any longer. Seems as though he only wanted to finalize the sale and did not care that he gave his word. 1 star for Joel, poor professionalism. read more

I made plans to get an oil change and tire rotation at Murfreesboro Nissan's service dept on 2/22/25. I typically go to a different Nissan service dept but since I was in town for the day this was an easier choice. I called a few days prior to determine if the service dept would honor the free tire rotation since I had purchased the tires at another Nissan service dept. I was told they would. I got there early Sat ready to wait for the service to be done. I told the service person, as I had been instructed on the earlier call, that I had a free tire rotation. Before I could get my computer out in the lobby I was told they can't honor that. I asked to speak to a manager. The manager wanted to know who I had spoken to, which I didn't recall. I was treated as if I was lying. I proceeded to tell him that he had lost a sale then (for the oil change), ultimately a customer. A tire rotation is likely the lowest priced item on their menu. It certainly makes sense to argue with a customer, lose a sale and lose future business. SMH read more

Go to other Nissan dealer customers service is the absolute worst!! If you are assisted by David blunkall leave or get assisted by someone else if you do not believe me go for yourself !! read more

Service advisors work on commissions. Will push services that are not required. Will state that so and so needs Immediate attention, without even verifying or inspecting. Feel bad for those not aware. Only get recalls/warranty work done at the dealership all of the repairs go to a local mechanic. read more

***beware**no integrity, accountability or follow thru.***check indeed and other employee review sites...many employees dont even like working there...the service manager. customer relations manager. finance manager and salesman all admitted that the vehicle should not have been sold in the dangerous condition its in..read my google review and their response of admission in full..still not resolved. no response to my last communication over a week ago...and they have the faulty vehicle that they sold me...yes i do have a loaner...but i gave them thousands for a car...check their vehicles on cargurus and you will see that most are not a good financial investment and are overpriced. check for yourself folks. as a consumer you have a right to know who you are doing business with. dont be taken advantage of by these businesses that are money drkven and not customer driven!!! they sold me a vehicle that broke down less than 24 hours after purchase. instead of just taking it back and letting me get something else, they keep trying to fix it unsuccessfully. beware. check bbb, indeed, glassdoor. even there workers rate them low. that speaks volume to the type of company they are. read more

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This review is less about the dealership as a whole, which was just as helpful and painful as any other dealership in the country. It was fine and it was also irritating. But the representative named Blake who works at this location is awesome. There is nothing slimy or car salesman feeling about him and he was as helpful as he could be with the possibility of selling them my Nissan. I generally steer clear of all car dealerships at all costs. They are slimy; I get spoken to like a little lady with a ladybrain; they are exhausting. And and and. All of the reasons. I would've come away feeling just as pessimistic about this location had it not been for Blake. Again, there was nothing TERRIBLE about the place, but aren't they all a little terrible? (Yes.) If you find yourself here, seek this dude out. He was a highlight in an otherwise Standard Awful Dealership Day. read more

These guys are a joke at selling cars. They will tell you anything to sell a car. They won't negotiate and try to sell you a car for higher than is listed on their website or Carfax. Ridiculous! Don't waste your time! Go to Cookeville Nissan. They will take care of you! read more

Came here to get my car serviced back in September/October after purchasing a Nissan Altima from a third party shop. It was my first time having to service a vehicle so asked a lot of questions and Josh was so helpful with answering them! He worked with the extended warranty company and kept me updated along the way. Went back for an oil change/car maintenance and had the pleasure to work with Josh again! He let me know all the issues with my vehicle and communicated in a timely manner. Looking forward to coming back! read more

Save your money and go somewhere else! Their service department lacks knowledge and transparency. I brought my car in several weeks to get work done and their report kept coming back to have the same work done. When I asked if it ever got fixed they said that yes, but the technician was just going by the miles, which is just lazy work. So if I didn't pay attention I would've paid twice for the same maintenance work. The representatives reply was to email their managers; TBYARS@BORONISSAN.COM, DKELLY@BORONISSAN, TVERBA@BORONISSAN ... I never herd from any of them. Not sure who the technician was but all you can do is talk to the rep which honestly also doesn't know about cars. Oh and in addition to that they wanted to charge me $60 for a cap that I ended up getting at autozone for $3. When I brought in my other car and at this point was mostly to use their bogus points I had earned, the rep. said that if I get the $240 used-car-inspection I can use that credit towards the fix. Then when it was all said and done he apologized for the misunderstanding and said that wasn't the case, when I complained he offered to at least do the $100 diagnostic which I can use towards fixing the car, and when it was all said and done, it still didn't apply to any of the work done. I think by now you get my frustration. To top it off the work by a technician I guess named Nate P. said I needed a new driver belt which is weird cause I literally got one the week prior and when I checked back with the place they insisted the belt was fine. This technician also said i needed an oil change but that also got done a week prior. I mean I could go on and on but you get the point. You have a better chance at the hole-in-a-wall mechanic shop than this Nissan. read more

Great experience today at Murfreesboro Nissan. Mark Burton, sales associate, was friendly, knowledgeable, and efficient in assisting me, which included a test drive. Working with my credit union, Mialique Shepherd, financial manager, handled the financing details with exceptional customer service. I appreciated the transparency and seamlessness of the process. One satisfied customer! read more

Awesome lease car service as always BUT every time I go and wait in the lounge area the men's bathroom never never has no toilet paper in each stall.So disappointed.I always have to leave the bathroom,tell the service desk person and all they say is ok and nothing ever gets done about it.You would think they care about the customers needs.Whoever the floor manager is needs to get this situation resolved.im embarrassed for them read more

Watch out! They try to get you to do work your vehicle doesn't need! I don't recommend them. I went there recently for a recall and an oil change and they tried to get me to replace the cabin air filter for $60. I declined at the time, but then they sent me the Car Fax that showed the Cabin Air Filter had been changed 6 months (4000Mi) prior, right before I bought the car. Recommending maintenance and repairs you don't need isn't very professional for a company! read more

I would not recommend this place if you're going to buy a a used car. After I decided on a vehicle I went to the back for financing. As I was doing paperwork I noticed my sales rep and his manager had doubled my income and submitted that to the finance lender. I told them I didn't make that much in a year And the finance manager said it's okay don't worry about it. I was worried about it. I got a call from the finance lender and they asked for proof of income and I told them the correct amount I made every month. Turns out this dealership lied to the finance lender about my income and I didn't get approved through that lender. So I go back the next day to get approved through a different lender and turns out they lied again to another finance lender just to approve the se again and ran my credit like 14 times in 2 days. After I agreed some numbers and got the finance part figured out about the vehicle they told me the Saturday I bought the truck that they would detail it for on the next Friday. Well Thursday comes and I get a call back from the sales person saying they can't schedule me in until after Christmas and that all the detail guys went home already. I bought the truck over a week before Christmas and they are putting me off again? Please just go to a different dealer and find you a dealer who won't to lie to you as bad or mistreat you or put you off. You're a customer not a number!! read more

Tripp and Luke did everything they could and more to make sure I left with the vehicle I wanted as well as being so nice through the entire process! Five stars easily! read more

Gave a 1 because there is no 0 star rating. I had my 2018 pathfinder in for some repairs. While in there they did a free inspections and told me that my brakes needed immediate attention due to safety concerns. Front pads were at 2mm and back were at 3mm. It was going to be $320, but I didn't have them do the work. A second inspection showed the front pads were at 7mm (almost 60% of the pad left) and the rear was just shy of 5mm (over 40% left). It will be between 1 and 2 years before I need new pads. I confronted them that I was lied to about my brakes to upsell over $300 of work. The did a reinspection and confirmed that I didn't need brakes at this time and offered a free detailing to make up for the mistake. I took my car back for a detailing that is listed as "WASH, WAX, VACUUM, WINDOWS AND TIRE DRESS". What a waste of my time. They did a half decent washing. They didn't wash the roof, there were still bugs stuck to the front bumper and brown brake dust on the tires and rims. The car was not waxed. The inside of the windows were not cleaned, nor did it appear they even tried to clean them. They only vacuumed the floor mats, the rest of the carpet around the floor mat still had dirt, sand, etc. The tire dressing was uneven and barely applied, but it did help to make the brown brake dust shine. The dash was still dusty, the center console around the cup holders was not cleaned. It was a pathetic attempt at a detailing. In short, I would never set foot in their service department again. I can't trust what they recommend needing service and from the quality of the detailing, it appears they cut corners when possible. read more

I just wanted to share how kind Ashley in the service department was today. I came in for a routine oil change and tire rotation, she was very kind, able to let me know how long the wait would be. She also went above and beyond calling me by my name when we came back to pick my car up as well as asking how our breakfast went! It's the small jesters that makes peoples days in a world of such hate! so from my family to yours thanks Ashley keep being kind and sharing your beautiful smile! read more