Sent pictures of the jewelry I wanted to sell. Tenenbaum responded they were interested and made…read morean appointment for me to come. They're 1 hour away from me. Hayden took my jewelry to the back where his equipment was and a coworker who was going to assist him. Took 20 minutes for them to come back and say, "Sorry, but we're not interested." Are you kidding me? I now drove an hour back home. Two hours of my time to bamboozle me. Save yourself the time.

I received a phone call last week from one of the managers at Tenenbaum who had recently had my…read morereview come across her desk. She said that she was mortified by the way the situation was handled when I brought my ring in and was hoping that she could make things right. At this point it had already been 2 weeks since I had brought the ring in so I had long since taken it to another jeweler to have the ring repaired. She was very apologetic and invited me to come back in the store whenever and to contact her personally. I appreciated that she reached out and acknowledged my experience. It doesn't negate the interaction I had with my sales associate and the jeweler but I do respect that she followed up and while I cannot say that I will be a returning customer at this point, I would take it into consideration. Full honestly, I think I would consider making a purchase there again but would likely not turn to them for any alterations or repairs in the future.

I can not say enough about, not just this store, but the entire experience. Not only is there…read morebeautiful jewelry you can walk in and buy, but they custom design and make your dreams come true. They custom designed my engagement and wedding rings. Starting with pictures of things I like, making 3D mock up for me to try on, and then bringing in diamonds to try in that model. They stand by their work and every time I go in they take my jewelry from me and clean it. This is also a family owned small business from right here in Houston. I have got to know the family pretty well and they are invested in customer happiness. This is the best not place I will ever buy fine jewelry. Be

Marco made what should have been an enjoyable, exciting experience into one that was surprisingly…read morefrustrating. We made it clear from the start what we wanted (a simple gold ring with an olive green sapphire for her and a matching ring and inlaid stone for me) and our budget range. Marco consistently responded with the wrong material, suggestions outside our price range, or some other frustration. At the bottom is a link to our text history, first from my partner's number and then mine (the experience was making her stressed and she wanted me to take over). I've annotated it for easy consumption to show how we were constantly fighting an uphill battle trying to get him to listen to our needs/wants only to be ignored. We tried to remain pleasant and understanding throughout but it became harder and harder as it became obvious he wasn't interested in listening to us. So we decided to not pursue our rings with him further. We found it hard to trust something so special and important to someone who can't follow simple requirements. Or someone who kept giving us options outside of our price range, and who now wants us to trust their judgement and not give any further estimates (even if we brought in our own stones). Or someone who simply seemed disinterested in what we had to say. I confronted him with our texts, explained how we felt, and asked for at least a part of our $500 deposit back. He refused, and when I started to go over our texts to show why we felt justified in asking for our money back, he said the texts "make him look stupid". Well here are the texts for everyone to see his own words, you can make the call yourself. Other gems from our last meeting include him claiming his time is worth $450/hour (to explain keeping the whole deposit) and a "funny" anecdote where he initially estimated $2,500 to repair a ring and ended up charging $12,000 (to justify why he can't give estimates). I have our meeting recorded (single party consent state) if anyone is interested. As a small business owner myself, dealing with shifting and unknown requirements, I understand it's hard to give a price only for something unexpected to pop up, but what I don't understand is how you can treat a customer with such inattention and disregard and still feel justified in keeping any amount of money. I would be filled with shame if I treated a customer this way and then refused to empathize with their experience. Marco strikes me as someone who is excellent to work with if your visions and budget align, but he is disinterested in what you have to say or think if they don't and isn't capable of seeing things from any point of view but his own. Text messages: https://imgur.com/a/JYF3Fm5 Edit: per the owner's response, they tried working with us within our budget; given that the budget was clearly stated at $4k and the the suggested gems themselves were near or more than that, it's pretty obvious Marco either cannot read or was planning on doing the gold ring + labor for free.

I decided to take an estate engagement ring for an appraisal with Ronnie, after reading several…read moreraving reviews about his expertise. Ronnie was very nice and professional! He thoroughly went through the process of inspecting my ring and showed me several different things to note about it - fully explaining how he determined the ratings of certain aspects. On top of all that, he went out of his way to offer tips on things that will be very useful to me in the future, as well as let me know I could reach out to me if I had any one-off questions during my ring search. Not to mention the value he offers in flat fees! I highly recommend Houston Jewelry Appraisal!! Thank you so much, Ronnie! We will see you again for all our other jewelry appraisal needs!!

First-time appraisal and a very positive experience with Ronnie Miller at Houston Jewelry…read moreAppraisal. He was professional, knowledgeable, and thorough, and explained everything clearly. I would definitely return.

So accommodating and did a great job repairing a couple pieces of jewelry for me! Will be using him…read morefor future needs :)

Matt did an amazing job repairing and restoring my wife's 12 year old engagement ring and wedding…read moreband. They look brand new! He was very thorough and knowledgeable, in his consultation, and he did not disappoint. We'll definitely be coming back!

Brittany and the entire Alexandar team were exceptional. Five stars isn't enough. They were honest,…read morefair and met every expectation.. what more can a customer ask for. It's a long story but I needed a complete "clean out" Estate sale done very quickly and Brittney understood my position and made it happen. I would not waste my time talking to some other "reputable" estate sale companies.. all I got were lies and empty promises. Give Brittany and Alexander Estate Sales a call, I am comfortable in saying you won't be disappointed.

I attended a Premiere Estate Sale, handled by Alexander and my feeling was Wow! Every item in this…read moremassive house was individually priced, the items were curated and organized in each room, the staff were very friendly and helpful AND security was very present. I purchased a few items, and the staff provided me supplies to wrap and carry the glassware. The larger items, they help clear the way for me and my helper to get them outside and loaded in our truck. I look forward to attending another one of their sales.

What a treat to be a customer at Reiner's Fine Jewelry where they understand service and have the…read morecompetence and experience to work with fine jewelry! The store is beautiful, easy parking, safe shopping, no upselling, and work was accomplished with professionalism and creativity. Steve is a jewel himself. All the staff is delightful, caring, and topnotch. We are fortunate to have such a professional jeweler in Houston.

I sent request about information on some used Rolex clasps but never heard back! I guess they don't…read moresell Rolex parts.

We had an excellent experience with a senior move. Communication was goid through 3 portals: text,…read morephone and email. They were on time with a crew that was able to organize and pack and disconnect electronics and computers and reconnect on arrival. The unpacking and staging moms new apartment was stellar. Down to hanging in family photos. There were items that we could not use I. The New location and they were able to dispose of. Absolutely would use again and woul reccomend.

I asked for information for this company to do a large estate sale for us when a family member…read morepassed. I had been to several of their sales and thought they always had very fair deals. A CT employee came out to look at the house which was quite a lot. Our family member was a hoarder but a hoarder of quality things, much of it with price tags still attached. We received quote of $13,000 plus a daily labor wage for workers of $7.50 per hour, per worker. Unbelievable! We ended up doing the estate sale ourselves and it was quite successful.

I previously reviewed and praised this business for being a locally-owned jeweler who took their…read morecustomers' needs seriously. I knew the prices were high, but enjoyed getting to know the family who run this shop. Unfortunately, they have hired others to help with repairs and don't communicate fully to the customers the effective outcome. I brought a beautiful Our Lady of Guadalupe pendant in to re-affix the lady to the backing. The soldering done removed the gold accents. When I returned thinking I was given a different piece by mistake, I was told matter-of-factly that is what happens. My daughter was very disappointed since this is a special item to her! I was not given any apology nor any offer to correct the problem. Thankfully, she found another online and purchased her own replacement. The owner's wife told me that if she could find it for the price she should buy it! No thought about our great disappointment and stress this caused even though we found a remedy without Almaza's help. No refund for damaged item.

Genuine high quality. Real craftsmanship. Beautiful work. My recent visit was for a piece that…read moresuffered metal fatigue, the repair could not have been easy, and I am delighted with the result. They have many beautiful pieces designed and made in house. The next time I have a custom design in mind I will come straight here.