The parts that connect the water gauge to my home's steam heat boiler was leaking water. Little did I know that Lowe's or Home Depot only sells the glass tube (which they don't cut). At least the Lowe's employee in Malden was friendly and suggested Murray's or JW plumbing nearby. Since JW was closer and appeared to be a larger chain, I naturally went there (I may review them later). First of all if you're a woman, I don't recommend going into JW like I did unless you're there for their show room or really know what you're doing. What I needed seemed simple on YouTube... A clerk at the front help desk did try his best to look in his computer inventory and shelves, but couldn't find the parts and told me to come back a week later. I went back, only to discover they they still didn't have the items. Knowing there was another location in Boston, I tried calling them in advance to ask for the parts. The man on the phone gave me a quote which totaled about $3 (for two brass bolts with the corresponding washers) and a name of a person at the counter who could help me, but when I got there Cisco wrote up a bill for $12. There's no price tags, I was tired from running around, so I didn't argue, but it felt dishonest. After my husband installed the items, we realized we needed the full gauge glass kit, because I found a leak with the valve and my newly purchased blue washers warped and broke the glass... why did I share this? Things happen when you DIY and Murray's was a breath of fresh air. It's smaller, so when you go inside you directly face a counter, with all the clerks standing behind it. I asked for the items, and they quickly found it for a reasonable if not better cost (compared to online). They offered to cut the glass for free, recognize you when you go back, are friendly, and even and threw in a couple of extra washers when I asked for backups. Go to Murray's first and it'll save you a lot of time! read more