A&B just completed re-tiling my bathroom floor. The experience was positive from start to finish. During my initial visit to the showroom, the two gracious women staff helped me narrow down my choices, and gave me a sample to take home to check for match with the existing wall tile. They made calls to check sizes and delivery dates for the tile I chose. Jimmy, the owner, stopped by meanwhile to evaluate the job, offer estimates of cost and date of installation. He was very specific about my needing to hire a plumber to move the fixtures before work began. This was helpful as I would not have realized this was necessary. The craftsman did a wonderful job laying the tile and caulking everywhere to avoid leaks. The weather was stifling hot but he worked so hard until finished.Beautiful work! read more

A worker from A&B Marble & Tile Design just regrouted my whole shower area, which is all tile from bathtub to about 6 feet up and around the sink area. I'm a tenant and it's a super-old bathroom that had horrible looking grout with cracks in it and some of the tiles were bulging out a bit. The landlord ordered this work because of leaks in the building (so I have no idea what it cost). The worker spent about 6.5 hours working hard to complete this work. He arrived when expected (about a half hour early, but that was fine), and I was able to get my computer work done in another room of my small apartment (with my cat) while he was completing the work. I was impressed that he worked so diligently in a tiny space for such a long time. It's always difficult to be a tenant when work needs to be done. I appreciate that they came around the time expected and got the work done efficiently (i.e., so they don't need to come back). My old bathroom looks so nice now! read more

Absolutely horrible customer service by the owner not the staff. He is the main installer of the tiles but has no courtesy to satisfy customer needs, never leaves a message to coordinate. We ordered tiles in early July to install in either late July or early August. Here we are in mid-Sept. Would only recommend to buy but certainly no trust and reliability to install. read more

Do not use at all costs! Recently renovated our kitchen and had a new countertop and backsplash installed by A&B, which I don't think was a small job (cost was around 10K). I will say, they did great work and were very helpful while we were shopping. However, once the job was complete, we noticed a discoloration of some of the caulking glue. We called several times to see if Jimmy could come by to fix it. Every time we called the office would tell us they would pass along the message. A month or two went by with no call back. After finally getting him to come over to fix it he admitted to me that he was intentionally not returning my calls because the discoloration was my fault. I will never again do business with Jimmy or A&B marble after being treated this way and want to share my experience. read more

I have installed shower tiles and base tiles,During the process couple of issues arised some my mistake some theirs,,Jimmy (The owner) was very prompt and responsive & installation staff was very professional..This was many years ago..Because they were very responsive and we were very happy with the outcome,we did our kitchen with them just recently.. Thank you Jimmy thank you office staff and installer.. read more

Great selection of tile on display. Michele helped show a variety within my budget. Plus, I was also able to borrow showroom tiles for at home viewing. Very convenient! read more

A&B Marble & Tile Design - Backsplash updated with A&B tiles, gorgeous! - Interior Design Near Me - Arlington, Massachusetts

A&B was recommended to me by people in town. They have a great selection of tile and the ladies in the show room were very helpful to me in selecting tile with the look I wanted and within price range I wanted. I purchased both marble tile and a marble slab for my bathroom. The marble floor arrived, and I had my tile installer, install it and it looks fabulous. The marble counter top was measured and installed by A&B. It was installed with a noticable chip in the center of the marble. They came back and removed the slab and filled, polished it and sealed it and returned it. It looked better, but you could still see where they filled in the chip in the marble. The owner of A&B gave me only two options: one is that I could have it removed and they would refund all the money, or I could take less than $100.00 off a piece of marble that I paid over $1000 (just for the marble slab-not including my tile). I asked if he would help me replace the slab with another piece of that type of marble or something similar (as it was a remnant) and he would not, said he had nothing that would work and would not be able to do that. That was disappointing. I did not knowingly purchase a defective/chipped piece of marble for a discount. I am in the middle of my bathroom renovation, and I had worked with the ladies at the store to match my tile floor that I purchased from A&B to this counter top marble, so I would have hoped that the owner would have helped me get a different piece of marble that was not defective to install in my bathroom, versus the options he provided, as those options don't feel palatable. Based on this experience, I did not feel that the owner was interested in wanting to retain me as a customer. I will not use A&B Marble again, nor would I recommend A&B Marble. read more

I spent hours - really days - researching granite and marble for my kitchen. I went to all the usual places like huge warehouses with thousands of slabs, and I wasn't able to find: a) anything I liked and, b) anything in my price range. I happened upon A&B Marble and Granite and decided to stop by. They had a small, but very nice, selection of marble and granite. I found the perfect slab of Coast Green granite for my kitchen. I was able to cut out the middle man: the huge granite supplier who wouldn't show me around the warehouse until I chose a fabricator from the "recommended" list. I asked A&B for a reference and spoke with a high-end contractor in Lexington who uses them exclusively in the homes he builds. After I chose the granite and put down a deposit, I worked directly with the company owner - Jimmy - who helped me problem solve the unique issues in my kitchen. For example, my counter is super long - longer than any slab out there - so Jimmy made sure the seam he needed to place was virtually invisible. By the time I ended up at A&B, I had a good sense of what my job might cost. I found their prices reasonable, especially when I know I'm using a high-end granite that's in short supply. I also appreciate working directly with the owner. Jimmy measured the job himself, then supervised the entire installation. Best of all, the project - from deposit to final installation - took only 10 days! I highly recommend A&B Marble and Granite! read more

Called three times to get a quote. First time I went there in person. Each time I was told someone would call me soon. No one ever did. I wasted a month trying to reach them. Decided to move on. If they are too busy, they should just say so. Doesn't say much for their customer service read more

This is by far the best team of marble and tile experts you'll find anywhere. They are completely focused on customer service and satisfaction and getting you the right products that fit within your price range. And they are the fastest, most professional and courteous team of craftspeople you will ever come across. They can turn your projects around in less than a week at a great price without compromising service or client satisfaction. DO NOT go to Home Depot or Lowe's or any big name stores that don't care about you. Go directly to A&B if you want any kind of flooring or countertop work done. Seriously, you won't be disappointed. Even if you don't live in the area, it's well worth the drive. read more

I have done many renovations over the years in regards to tile companies but this is the first time I used A and B marble . They were the nicest people I have dealt with in a long time. They helped me thru my process of picking out tile , came to my home to make sure all my decisions were good, ordered and installed my tiles on schedule and left my kitchen clean and neat. I would highly recommend them. read more

The selection was good here and I ordered materials for kitchen floor, counter, and backsplash, in consultation with staff at A & B which had been recommended by my designer. First problem came up when I actually placed order and the "delivery fee" to store was an additional one third of the price of tiles. I loved them so ordered anyway, and A&B contacted me when the order arrived, confirming it was complete. When my installer went to install them, however, it turns out the order wasn't complete (A&B had obviously not checked) and another entire box had to be ordered, resulting in a delay of several days and stuffing up the installation schedule. Additionally, the day A & B was scheduled to install the kitchen counter no one showed up and when contacted they said there'd been family emergency. No problem but they should have called, and it resulted in another delay of several days. Overall, I wouldn't recommend this company; it was fine during initial selection of materials but all downhill from there. When I provided feedback to my interior designer, she said they'd also had recent mediocre experiences with A&B and were no longer using them. read more