Ricardo and Josh (his son) did a great job getting me set up with cable and ethernet runs for my…read morehouse. He explained all my options very well and helped me decide. I would use him again if needed.

I live in a new Lennar build here in Ontario so I was worried how wiring would work when it came to…read moreinstalling ethernet ports that extended from one room on the second floor to the guest bedrooms. I contacted Ricardo after checking out his reviews, he responded quickly and we easily set up an appointment. He discussed possible options of placement of the ports since the roof and outer walling might pose an issue, but he was able to find good placement of my ports. Job was done quick and easy in less than 2 hours. Aside from making a hole in the wall for the ethernet port placement, no additional breakage of the wall was necessary. Ricardo did say that in some cases, depending on the walling and roofs, breakage of the wall would be necessary for some people, but not mine fortunately. Ricardo and is colleague were awesome, professional yet friendly and personable. They cleaned up after themselves and did an overall fantastic job to make any streaks or scrapes anywhere. HIGHLY recommended if you are looking to have ethernet ports installed that extend from your main router/modem that go through the wall/roof so you don't have ethernet cords lying around on the floor.

Rick and his crew are a solid group of guys…read more I hired them to run shielded CAT6A and speaker wiring in my new Palm Springs house. The project included 15 Ethernet drops across six rooms and 1900 sq ft, audio speaker wiring, and height speaker installation. The work turned out very well overall. What stands out most was Rick's accountability to the job and for the work of his crew. He was communicative, kept me informed throughout the job, and made absolutely sure any issues I had were addressed. Rick's team also tested every cable run with a Fluke tester and verified that each run was properly shielded and capable of 10 Gbps performance. They were also attentive to the smaller cosmetic detail requests, including cable color, outlet style, and the specific placement of wall jacks. Although just about everything is expensive nowadays, the pricing for the scope and quality of work was reasonable. It was a pleasure working with these guys -- I'd definitely hire them again for any future data cabling, audio, camera installation work.

Initially, our Saturday installation got delayed due to logistics, but Rick texted in advance,…read morewhich was nice. Then, on the day of the installation, he and his partner discussed the plan of action, including my desired camera placements. In the end, they did an excellent job installing the cameras and running the cables. The price per cable run was reasonable and included the materials. After the installation, I was able to configure the new cameras via UniFi Protect with no problem. Definitely recommend them if you're looking for pros to install your security cameras (WiFi or PoE). Thanks again Rick and the team.

Jay's TV Mounting did an excellent job mounting our 43" TV and installing a Reolink wired PoE…read morecamera system. Communication was easy; Jay responded quickly and was able to schedule us at a time that worked well for us. Before starting, Jay walked us through TV mounting options and the camera layout, discussing coverage areas and cable routing. He made recommendations based on his experience which we really appreciated. He gave us a realistic estimate for how long the job would take. The final installation is clean, professional, and exactly what we were hoping for. I would definitely recommend Jay's TV Mounting to anyone looking for quality work and reliable service.

I was in the middle of a project and reached out to just have Jays take over. Instead of selling me…read moreon the job, he walked me through how to just finish it. Stand up company.

I had no issues with the alarm service itself. But I do have major issues with shady business…read morepractices. I do realize that ADT corporate is different from installers like DPS and my complaint is more with corporate, but I feel it is my duty to inform potential DPS customers what it is like to work with ADT. DPS did my initial install and while they have been professional and courteous, they are attached to a deceitful company. Last fall, I decided to sell my house. I wanted to upgrade my control panel to an all-digital panel as part of sprucing up the house for sale. A tech came out to check out my equipment. He quoted me a price for the new panel and came out the next day to install it. I have now moved and called ADT to cancel my service. I was informed that when I upgraded my control panel, I signed a 2 year contract. Well, I was not informed of this by the tech. Did I read the purchase document for the panel? No. I'm admitting fault on that - but I was told it was just for the panel. Again, I told ADT (both in my initial reach out and in person with the tech) that I was doing this to upgrade for a MOVE. I made it clear I was LEAVING. Why on earth would I agree to a 2-year contract extension? After more than an hour on the phone with ADT trying to get it canceled (I was transferred 5 times) I was told I got the penalty reduced to "$22/month for 12 months." Before I signed (as I was in a hurry as I was at work and had already spent more than hour trying to get a simple contract canceled), I asked the account manager if there were any other hidden fees associated with the contract. He said no. Imagine my surprise the next day when a self-install unit arrived at my door with a pricetag posted to my account for ~$400. Once again, the account manager knew I was living with family and did not want or need an alarm. I do believe I was intentionally set up twice - and fell for it. That is on me. It's on ADT that I was set up. Nefarious business practices. I reported this to the BBB and a day or so later, I got an offer from ADT to reduce my penalty by $500. (The penalty was originaly showing as $1,300.) So now it's down to $700 but I am not giving up on principle. I was a customer for more than 8 years. I paid every bill on time every month. When I buy my new home, you can bet for certain it will NOT be with ADT.

Updated review: while our alarm system is working well, we've had trouble over the years getting…read moretimely responses to service issues. Usually multiple calls have to be made before getting a response. We did upgrade our system with them a couple years ago, and they were quick to renew our contract then. But when there have been glitches or problems, we find ourselves working through the national center rather than our local providers. We will probably consider a different contractor when we next update our system.

Our business recently moved into another location, and we decided to use Homestar Security (again)…read morebecause our first time working with them 3 years ago was wonderful. Brian responds quickly, and is very friendly. There was a little miscommunication as to what day and time the appointment was set for, but we were able to work something out. Thanks again, Homestar Security!

We purchased a security camera system from Homestar in October of 2024. Upon completion the cost…read moreof the system was almost $1000.00 more than the quoted price. After some negotiation we came to an agreeable resolution. Recently the system had some problems and I called them for help. They Failed to return my calls promptly. A text message was sent from Santiago (the technician ) setting up a phone appointment to discuss the problem. He never called. I contacted the camera manufacturer and they recommended another company. Secure-Tel came out and fixed my problems. They we're on time and reasonably priced

Customer service and communication A+! Highly recommended and will do business again…read more Got a front and back camera installed along with a Google nest doorbell and Google nest thermostat.

Like every home owner my husband and I settled for a Ring camera. It's been exactly 1 year and 1/2…read moreand guess what?! Our Ring camera decided to have a mind of its own. Frustrated with Ring saying that it's our WiFi (when it's not) we decided to hop on the ADT team. First thing I noticed was the camera quality: no glitching, no delays, and the clarity is out of this world! Our installer Daniel did an awesome job: CLEAN, efficient, and btw exposed wires drive him crazy!! :) The service my husband and I requested was all met and more! Thank you Eric and Daniel! If you have a home or just moved into a new home... please consider ADT! Eric is very helpful and HONEST! Thanks guys!

Absolutely unacceptable conduct from Triton Global Security. I was at a convenience store with my…read moreautistic child when one of your security officers aggressively yelled at us and forced us to leave. There was no attempt to understand the situation--just immediate hostility directed at a child. This was not just poor conduct--it felt like clear discrimination against a disability. My child was treated with a complete lack of respect and basic human decency. If your officers are not properly trained to interact respectfully with individuals with special needs, they should not be placed in public-facing roles. This situation reflects very poorly on your company's standards and training. I expect this to be taken seriously, addressed internally, and for proper training to be implemented so no other family has to go through this.

Good security companies are hard to find nowadays. Most of the companies out there are run by…read morecorporate and unknown management who barely has any ideas what are their guards are doing and they have no control over the accounts after they sign up. I found Triton is very different. Their approach is very different then most of their competitors. This company ran by a retired police officer and his family where they keep close contact with the guards and their clients. Which makes a big difference in real world scenarios. Management is constantly working to make their clients happy and guards in track. They use latest technologies for tracking and reporting. They also provide low power security camera systems to their clients and remote monitoring.

Taniqua from Security Pro Group went above and beyond when it came to transferring our service from…read moreone location to another. I have to say, there were some stressful conversations with ADT during our move... but Taniqua from Security Pro was helping me stay calm and continued to help me even when she was not at work. She was texting me from her cell phone on her day off even. She was great! Our installer was also wonderful... I wish I remembered his name. He was kind and worked hard for us too. Great company, great employees!

Price not as good, jumped to soon. Found better rates, so I cancelled the offer given.read more