We brought our dog, Demi, in for her 6-month wellness visit. As usual, every staff member we…read moreinteracted with was professional, kind, and efficient. Dr. Nakamura was excellent and provided ample time to discuss Demi's overall health, especially in light of her advanced age. We do appreciate this veterinarian practice and their aloha and care. This time, they had added a very cute and appealing feature in the lobby (see pic), listing all the animals expected to be seen that day - it was very cool!! We would unconditionally recommend this practice! Thank you!

I brought my new 3-month-old puppy in for her first exam and checkup, and unfortunately, the…read moreexperience started off poorly the moment I walked in. The woman working at the front desk was extremely rude and unwelcoming. Thankfully, another staff member stepped in and said they would still see my puppy, even though I had accidentally forgotten the paperwork from when I got her. Once we were in the exam room, the experience continued to be disappointing. The veterinary assistant would not give my puppy back to me and spent the entire appointment holding and playing with her. She stood between my boyfriend and the vet, making it difficult for him to see the exam or communicate with the doctor. It felt inappropriate and uncomfortable, especially during my puppy's first visit when I was trying to understand her health and care. The biggest concern, however, was the reason I brought her in. Since we got her, she has had a very itchy ear. I brought this up to the vet, but I was told it was just a little dirt and that she was fine. After leaving, I felt uneasy and did not feel confident that my puppy received the thorough care she needed. I decided to take her to Manoa Vet, where they immediately took an ear sample and discovered she had a yeast infection. Thankfully, they caught it before it became worse and we are now treating it. I am extremely disappointed that this concern was dismissed so quickly, especially in a 3-month-old puppy who is fully indoors. A proper test should have been done instead of an assumption being made. Veterinary care requires patience, compassion, and attention to detail. This is Hawai'i, where we value aloha and treat our families--including our furry family members, with love and respect. Unfortunately, I did not feel that care here. Nor did I feel the Aloha! I will not be returning and have found the level of care and compassion I was looking for at Manoa Vet.

. So thankful for Dr…read moreAsato! my 15 yr old lab Joey had treatment with laser, acupuncture, and ozone, and the improvement was dramatic. He was more comfortable, steadier on his feet, and today he got up by himself and started walking around again--something that felt impossible just days ago. As someone with an older dog dealing with disc disease, possible ACL issues, and neurological weakness, it is scary and emotional when they are in pain and lose mobility. The care, attention, and treatment plan made a real difference for Joey. I am beyond grateful for the compassion, skill, and willingness of Dr Asato and her team to look at the whole picture instead of just one symptom. Seeing him improve like this has been such a relief and gives me real hope. Thank you for helping give my dog his comfort, mobility, and spirit back

I've been a customer of Makai Pet Hospital prior to the move to their current location next to…read moreHardware Hawaii Kailua (former Goodwill spot). The visiting feline who had been showing up at my doorstep needed professional help: first time for a wounded paw, second time for dental work. He's a feral feline so it required effort to round him up lol. Though he doesn't enjoy being confined in a pet carrier, they were able to take good care of him, thank goodness.

monica and Minicle, two wonderful things, I loved how Monica is so generous with helping you help…read moreyour dog

Cocojor has been very supportive in gaining information to make an informed decision, products…read moreavailable, history of the products offered, etc. Monica (Cocojor founder) loves to teach and educate and has a definite love for animals. I am constantly reaching out for more information and education with the machines and products available.

Kakaako Pet Hospital is Awesomeness! My first time there…read morewith my dog... staff is wonderful n caring. Dr. Janelle Pang is great!!! Aukai, my dog, more of a son than dog, loves Dr. Janelle Pang. Office/hospital is very clean and welcoming... I highly recommend using Kaka'ako Pet Hospital services! Especially Dr. Janelle Pang, very caring n loving. Jerry Vares n trusty son/dog Aukai!

Our kitty was a six week old feral kitten when we got her and it took a lot of time and attention…read moreto get her comfortable with us. She would be out of sight being under furniture most of the time, because of this we named her "Hidey", a play on the name Heidi. Over the past couple of years she was slowly getting weaker, and I knew since she was 17, she was on the downhill slope of life. When it finally came time in December of this year, I sadly made the arrangements with Kakaako Pet Hospital. I chose to have her cremated with her ashes reutrned to me and the staff at KPH patiently went through what they'd be doing and what exactly to expect with a time frame. My appointment to have her put down was the following morning but my kitty went that night instead. Heartbreaking but that made me feel better that she was able to spend her last moments at home. I took her the next morning (Tuesday) to drop her off at KPH and was able to pick her up on Friday. Her ashes actually was ready the following day but a couple of things KPH does is get a plaster paw print of your pet and a clipping of fur if you choose to so the waiting was for the paw print to fully harden. All of this from the explaining of the total process and arranging with crematorium to doing something special like the paw print and fur clipping really made a big difference for me with comfortably being able to let go. Hidey is now home and she will always live on in my memories. Thank you Kakaako Pet Hospital.

She did our GS who has never been groomed and is scared of baths , she's also very vocal ( just a…read moreGS thing ) and doesn't like her paws done. . Showed up right on time, easy intake and easy when she's done . She only took 1.5 hours and is willing to send pictures throughout the process. She was also able to do her paws :) . We loved the pictures after. Our dog also gave 5 stars , she was very proud of herself after :)

First time trying a Mobil Dog groomer and Gentle Paws is a great choice! My 95 lb chocolate lab…read moreloved it and was a big truck with AC. Took great care of my baby. Anyone looking for a Mobil dog groomer, must call Gentle Paws Hawaii

From start to finish, this place was amazing. It's clear they genuinely care about the health and…read morewell-being of their animal patients. I called in with an emergency, and they were accommodating enough to take me in right away, which I really appreciated. As soon as I got out of my Uber, they opened the automatic door and immediately took my cat in. I ended up spending the entire day there, which was fine--my cat requires a lot of patience due to trauma he experienced before I adopted him, and they handled him with care. The only area that could use some improvement is communication between staff. I did have to repeat my concerns a few times. Their services are on the higher end price-wise, but if you truly love your pet, it's worth paying a little extra for that level of care.

VERC was pushy and way overpriced when my cat was dealing with some common male cat urinary…read moreproblems. They wanted to charge over $4,000 just to do an initial procedure (non-surgical). They offered a second option of a bit over $2,000 where we would be able to take him home sooner and watch for symptoms/improvement, which we decided to take considering it was a holiday weekend and our regular vet wasn't open. We had to pay upfront, which I understand to be common with vet emergencies, but they were still pushy and tried to sell us pet insurance. The medication they prescribed seemed to somewhat help, but we ended having to have him stay over 2 weeks at his regular vet, where they had to monitor him. Their treatment cost was only just under $2,000 for the entire 2 week stay. Turns out all he needed was a diet change. No major interventions, unlike what VERC had insisted. Our regular vet asked if VERC performed a urinalysis (as they said they should have done before making any moves). We realized they hadn't. I think VERC is obviously a spot to go in desperation, but I would not return. I understand it's a business at the end of the day, but their practices made us uncomfortable. It's clearly a profitable business to get into. No wonder so many vets keep opening up around Oahu. Will remain wary and won't be returning to this one.