Where to start?!…read more Well I lived in this building for 2 years. At first we started off great, no complaints with management. I moved into my apartment with a simple roommate change form and thought I'd living there happily ever after. I paid a $500 security deposit and soaked in all the amenities: the beautiful rooftop, the socials* the free gym and the overall location (10 min walk to Trader Joes and 15 min walk to financial district/my office). Fast forward a few months go by, management turns over like crazy. Literally could not keep track of who was who and it was frustrating. Problems started: - They changed billing systems for auto rent pay and somehow I got rent taken out of my bank account twice (they didn't even apologize and blamed the software system that does the payment) - Every few weeks they would write letters to us asking us who are the tenants, whats your cell phone number, emergency contact etc. Yet, when my friend would send emails to me that were sent from the building, I wasn't even on the email list! - Rents go up but the prices are just insanely expensive and it's inflated. The amenities are not really worth it at the end of the day My boyfriend and I wanted to move in and so the horrendous process of moving out began. My roommate and I got screwed because somewhere in the lease signing process the manager at the time did not allow us to sign the page that had inspections so we were told now it was our responsibility to take on the condition of the apartment which hadn't been officially inspected since 2 years prior to us moving in? Hmmmm. So we give the 30 days notice, I reserve the elevator according to all the freaking protocol and the day I have hired my movers and packed up everything, the manager basically forgot about it and lent the elevator to someone else who had not reserved it and parked right outside of the building taking up the spot which my movers could not manuever into. I was furious. "Pre-inspection" comes and of course, they also forgot about this. So we got a scribbled piece of paper FORCING us to pay some $350 cleaning fee and carpet cleaning/painting etc. Fine. We said we'd do that. We just wanted to move out and be done with The Pinnacle and their terrible management. Then...we get hit with the actual total inspection bill and they tack on an extra $900 for refinishing the floor?????????? Are you effing kidding me with this?????? My roommate and I lived there for 2 years, no pets, no stains, no floor boards missing, we kept an Asian household and took off our shoes each time we entered (no joke). We have pictures of the floor in the condition when we left and it's perfectly fine. Fast forward, now we escalate this to the actual management company and get in touch with a VP, who was a decent human and took the $900 charge off. We didn't security back. I've rented for 10 years, never happened to me. BEWARE THEY WILL TRY TO SQUEEZE EVERY LAST DOLLAR OUT OF YOU AND THEN SURPRISE YOU WITH MORE BILLS AND EXPENSES WHEN YOU THOUGHT IT WAS FINALLY OVER. NIGHTMARE. I actually considered contacting the renters union of San Francisco to deal with this situation. Sidenote: the only positive living here was getting to meet some nice neighbors and friends. * I actually met some really great friends during one of the meet and greets...still keep in touch even though I have moved out.

roaches and outrageously high rent that's not worth what you get. building is super old.read more

Excessive amount of false fire alarms, easily 10+ per year since I've been here since 2024. Upper…read moremanagement (Milan and Hector) complacent and dismissive about the issue. We just had our first false fire alarm of the year on New Year's Day 2026, awesome. Otherwise, lower management is very good and attentive running the building on a day-to-day basis and generally nice, thank you Jerrold and Annie. The apartments are well equipped, and clean. Maintenance team is great (thank you Alberto), they take care of any repairs within 24 to 48 hours. But the fire alarm issue is a real negative, especially if you have young kids or pets, something to consider.

Resident since 2021 - There are definitely off days but you can't beat the location and the…read moreneighborhood. Pros: LOCATION. And the restaurants around it (Lazy bear group is opening a French restaurant in the Summer!!) hands down the best location for quick grabs, drinks, high-end restaurants and furniture shopping. The service request team goes out of their way to make sure your requests are addressed in time. Thanks Albert and team! The leasing office staffs also try to help with your questions and concerns. Gym, game room, the community room, and the rooftop! Great for hosting events :) Cons: Mailroom is located inside one for the building and you have to go get them. so if you are out of town a lot, then your packages might get lost. I definitely had at least 2 mini heart attacks from packages getting lost and/or mis located. The other thing would be some of the dog owners not cleaning up after their fur friends :/ I love dogs. Don't get me wrong! Other than that, it's been honestly great experience overall. Been here for almost 4 years, and most likely will renew depending on the price, which honestly has not gone up by a lot each year (crossing fingers). I've lived in SOMA, the Richmond, and the Marina before and I can tell you this is one of the most well-managed properties.

I lived at Mason on Mariposa for four years and I loved my time there…read more The entire team working here including management, maintanence, and especially Mario and Daisy are amazing! They truly go above and beyond! When I was moving out I had a buyer fall through for my couch and ended up needing to dispose of it. I did not know what to do and I had movers arriving in 12 hours. The concierge scheduled the recology pick up, let me leave the couch in the unit after I moved out, and even carried it outside for me as I could not lift it. This is just one example of many!! The team even took the time to get to know my family who would visit often! The amenities and especially the gym are a huge plus. People commented on the noise- this is an apartment so you can hear your neighbors. I am very sensitive to noise but never had an issue with noise levels from other apartments. People also commented negatively on the rent increases- compared to other apartments in the area I would say that the rent increases are on par with San Francisco housing markets. The units are not rent controlled, you will see similar price increases in any non rent controlled apartments. I would definitely recommend living here if it's within your budget!

I've been a resident at Mason on Mariposa for nearly three years, and overall, it's been a truly…read morepositive experience. The building is beautiful and well-maintained, the amenities are excellent, and the location in this neighborhood can't be beat. For the vast majority of my time here, the management and staff have been responsive and professional, creating a welcoming atmosphere. Recently, our building experienced a significant water main break that unfortunately affected several units, including mine. This type of event is naturally stressful for any resident, and there were some initial challenges in the remediation process. However, I want to commend the building's management team for ultimately stepping up to address the issues and work towards satisfactory solutions for the affected residents. The management team was receptive to feedback, and they put in significant effort to coordinate repairs and address concerns about damaged belongings. While these situations are never easy, their commitment to resolving the issues was evident. I'm now happily back in my repaired apartment and pleased with the outcome. This experience, while initially challenging, ultimately highlighted the positive aspects of the Mason on Mariposa community. If you're looking for a beautiful, well-located building with a management team that demonstrated they are capable of navigating complex situations and are committed to resident satisfaction, I recommend considering Mason on Mariposa. I've generally had a very positive experience here, and continue to enjoy being a resident.

Understaffed maintenance crew - expect delays of up to 6 weeks for maintenance requests…read more The management really needs to get it together here and hire more maintenance staff, especially for a luxury apartment with luxury prices.

Great leasing office (Olivia and Shauvanna are the best!)…read more The latest technologies for apt mgmt - ButterflyMX entry, keyless locks, easy online rent payment, maintenance portal (with fast fix times!), amazon lockers & secure package rooms. The neighbors can be hit or miss but generally everyone is respectful. Overall would recommend

The Team at The Infinity is so STRONG. That includes, Anthony, Nelson, Fei, and Kim to name a few!…read more A special shout-out to Gary, who always puts a smile on my face, none the less everyone that walks through our doors. Gary, Thank You for going above and beyond everyday for us!!! Without asking, packages are available for pick up, important messages are relayed, and residents are fully taken care of! Personalities radiate throughout the 4 buildings. Located in the Rincon Hill neighborhood of San Francisco, and walking distance to the Embarcadero w/ views of the Bay Bridge, The Infinity makes home feel that much better.

Great place to live as SOMA is getting more and more stores, restaurants, and lounges that are not…read morejust for the corporate crowd (i.e. over-priced boring food with cheap alcohol)! I love its proximity to the Embarcadero where there are no cars and Ferry Building for the most amazing farmer's market and produce (when you can't make it to the actual market on Tuesday, Thursdays and Sats) and to AT&T ballpark without being to close to the drunkards and rowdiness that ensues. The parking near ATT is horrendous during baseball season. My fave part is that Prospect is just downstairs. this place i swear should get a Michelin but i'm ok it doesn't cuz I can get in most of the time!! If you're looking to live there, here's the lowdown on the units: Units A and B are North and N-East facing, C&D are East and SE facing, and E is south-facing. Views go from city views to water to south or ballpark views. Units F-H are West facing from FiDi to south west facing. The higher floors are basically corner units with one or two duplexes (A & E). If you're looking to buy, think about whether you want the sun as it rises or sets, and if you prefer views of the hills of I want to say Twin Peaks, the water views, Ball Park, or some part of the Bay Bridge. One plus is that w the Bay bridge Lightshow and Infinity situated north of it, the show is great. On New Year's eve, you get front row seats at the fireworks too. There's a mix of people living there, ranging from bachelors to young couples, young families and more and more empty nesters living in their dream city home. events have been catering to all of the above so can be a home to grow into. I like the fact it's not a valet building and you get a deeded spot, which some people rent out. The downside is that there are very few parking spots o the street that are not metered. Makes visitors not want to come. Overall, if there's an issue the office will do their best to address it. In the next few years, I hear Folsom will be a Blvd with more shops from 2nd ST to the water...I think that's great news!

Garage Stacker broke down and hit somebodies car, not only do they route everything to an AI bot…read more(which doesn't work) they don't actually have an emergency maintenance number (management just sets all the numbers to the same phone... which is aforementioned AI bot). Garbage is piled up everywhere and takes weeks to clear up; garbage and recycling chute often over flooding into the halls. Security is absolutely garbage, we've had two packages stolen in less than a month and ran into multiple tenants. Request to management to either install security cameras or just receive the package at the office and require proof of identity for pick up (the EASIEST thing to do) is met with either no response or a firm no (see screenshots in mail). They have everything covered with language in the rental agreement. Broken key fob scanner for months which means any outsider can get access to any floor. Predatory pricing with excuse of "oh it was a typo" when asked to clarify. Random price points for different lease lengths all to make a quick buck (see differing parking prices in renewal offer) See google review here for pictures: https://maps.app.goo.gl/6ZTW27niBVpfNXEW8

This place is garbage. Do not move to this building. Maintenance will blow off your requests for…read moremonths, they will lie and string you along, and unfortunately nothing ever gets fixed. 4 months I've been waiting for an issue to be addressed and I've been lied to and ignored repeatedly. Aside from the fact that you're simply not cared for as a tenant and there's no building security, the units are very small and outdated. The ac/heat units are also outdated and the washers and dryers do not properly wash or dry your clothes. You'll be paying top dollar to live in a shit building with shit maintenance and I promise you it won't be worth your time. If you're interested in the neighborhood, there are plenty of beautiful buildings in the area and you really should take your business elsewhere. I promise you, you're better off not living in this building.

Front desk is always nice and staffed 24 hours. They clean side walks almost everyday and are…read morealways present when building maintenance issues arise. Gym is ok

I would like to review the building management but considering these are unidentified…read more'warehouse-converted condos/lofts/real estate companies?...', perhaps that is why just the lobby is up for review? In any case, I posted a picture so you know where to go when you want to complain about the incessant construction noise. Do NOT consider living here (or working out of here or in any .5 mile radius of here) unless you enjoy hearing the sounds of jackhammers. Nonstop, all day. For the next year. The property management is clearly inept at overseeing construction projects/deadlines at this building. Even the office staff at the actual 200 Brannan Street corner office AND in the '200 Brannan Lobby' (which is technically on Delancey Street) were both informed by management that the daily 7AM-8PM jackhammer sessions, which have gone on for over 2 weeks, should have ended a week ago but no one seems to have a clear answer for what is going on. At the 200 Brannan Street office (at Delancey), the friendly lady said "At least they started after 8am today". Her positive attitude is the only justification for the default 1-star. The street permit signs (which take up a quarter of the block's available parking spaces for no necessary reason being the construction is taking place on the building walls... ) display that construction is permitted to go on until September 9, 2010. Property management should have these workers park in the building, not taking up street parking. It is tacky and quite frankly brings down the property value of your complex. Most complexes in this area have underground parking- therefore street parking here has been a luxury for visiting friends/family or clients of local residents/businesses- until now, and apparently through the entire summer. When filing a noise complaint with the city it appears 200 Brannan has requested a permit to perform construction all along its Delancey Street property until May 2011. I am sure they will fail to mention this information if you are somehow coerced into even considering signing papers here. Don't do it- you have been warned!! I am from Manhattan so my tolerance for noise is high, that said the noise from 200 Brannan is the worse I have ever heard... so excruciating painful that I am considering moving as I work out of a home office. Plus waking up daily to the sound of drills, hammers, and other loud machinery is just not good for the psyche. I live across the street in a newer complex that has decent windows to block out noise, for I have never even heard the 'loud' bridge construction that so many complained about- and I am a block away. In my entire 2 years living here I have never had one noise issue. The 200 Brannan jackhammers though- different story. What exactly is this construction- oh, just ask reception in the lobby. It is all 'aesthetic'; they are drilling fake railings into the wall (so it appears to have patios apparently?). Clearly the property management/owners do not work anywhere near here, or notice that their contracted construction projects are not being completed on schedule. This is their JOB to oversee and REGULATE that these construction deadlines are being met on time, and as much as I would like to poorly review the construction company- I must give them credit for taking advantage of the negligent/incompetent management at a building who wouldn't notice if the job takes one week as scheduled or until next May. Well with a budget that flexible- I will be sending over my bills from the year-long office relocation, and for the spa treatments necessary until then to alleviate the stress endured from making every waking moment in my apartment feel like hammers are banging against my skull.

Jamie is a rude person. Do not rent from this location. She represents the company and are…read moredefinitely are liars. Trying to get you in, show you their "benefits" but has actual a scammy location

I moved into 923 Folsom about two months ago, and I can confidently say that it has been a…read morewonderful experience so far. Dean and Jami make such a strong and welcoming team; they are always helpful, accommodating, and genuinely friendly. Our daily interactions never fail to brighten my mood and set a positive tone for the day. The location is ideal, right in the heart of SOMA. It offers the perfect balance between the vibrant city life and the quiet, peaceful atmosphere you need to recharge, especially great for students like myself. The apartment complex itself is beautiful and, compared to many other options in the area, surprisingly more affordable. The environment here is very quiet, the rooms are spacious, and the amenities are abundant. My favorite part about my room is the abundance of natural light and the great air circulation, which makes the space feel refreshing and comfortable all day long. Overall, I couldn't be happier with my choice to live at 923 Folsom and would highly recommend it to anyone looking for a well-rounded living experience in San Francisco.