My child has been taking 5:30pm piano lessons here for more than two years, but the recent rude and unprofessional course administrators and teachers have made my child and I deeply uneasy. We also feel that their management is unprofessional and unprofessional. racism. read more

Great service! Jewel was very helpful in fixing my moms clarinet. Thank you so much! Will definitely be returning to this location.

Liz and Katie collaborated as a strong team working for customer fulfillment. Equipped in PPE providing a safety environment for customers. Very helpful and knowledgable to district needs of all schools in the area. A higher level of performance in services. Assimilated in integrity and pride. Working for you in patience class and prestige Honorable Arts Courageous in Duties Hero's on the frontlines read more

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6 weeks after asking for a refund for music lessons i'm still waiting... they took the money out of my account fast enough.... Refund what is due... read more

Joe Donza has been an excellent piano teacher. He is extremely knowledgeable and his background has helped my daughter have a deeper understanding of music. Joe is a patient and enthusiastic teacher. He helped my daughter feel confident for Nyssma. My daughter learned a lot very quickly. Joe's love for music is evident! read more

I went to the Stony Brook Music & Arts location 2 2 Saturday's ago. (1/21). Late afternoon. This was what I thought would be the 3rd and final return to a this location - because I wanted to purchase the Yamaha 650 that they have sitting in front of the store since before the holidays. But wanted a friend who plays regularly to see it first. It's listed as $799 There were 3 ladies working and one gentleman working this day. We were approached by the gentleman who said he was fairly new there. I told him I had full intentions to purchase the keyboard if my friend could hear it. The keyboard was unplugged and the pedal disconnected. He fixed it and we started messing with it when 2 of the "girls" decided to start cranking Destiny Child - "survivor" over the store speakers. Which I thought was odd - as it was louder than the keyboard we were trying, and we were having to speak over it to hear the guy helping us. I looked to see if it was an Instore DVD they were playing. But instead? The 2 girls playing it were just singing it and dancing to it behind the counter As this was happening the guy showed us 2 more expensive models that were in the front window to the left. One was also a Yamaha and we asked what the difference (aside it costing more) were. Part of the difference was the internal speakers which HE told us to turn all the way up to show us the sound and quality. After my friend played it...I hit the demo to show my son, when one of the "Beyoncé " fans walked away from the counter and reached over the back of the piano and gave me a very stern speaking to that I must" turn the volume down". " we have lessons going on in back of the store and you are being disruptive ". As SHE reached over and tried to fiddle for the volume...I turned it down, apologized and she went back to the counter. As I stood there kind of feeling like I just got my hand slapped by the Principal at school. It was bothering me a bit that i was preparing to make a large purchase there and I just got treated pretty badly by the staff. My son asked to use the bathroom in the back which is honestly 40 -50 yards In the back by the "soundproof" rehearsal/lessons rooms. As he went in to the bathroom I realized NO one was taking lessons in the store!! I literally walked past each room with the doors closed and lights out!! When my son came out, we walked back the front where the guy ( being very helpful) who was still talking to my friend about the keyboard. I walked up to him and said very politely to him..."Unfortunately I was no longer going to buy the keyboard from him or the store, as his coworker just costed him the sale for lying to me". I proceeded to walk up the 2 girls still behind the register and asked her point blank if she in fact told me there were lessons going on in the back and I was distracting them with the "internal speakers" on the keyboard! She just stared and me ...and I thanked her for lying to me -and I was just about to drop about $900 in their store and she was personally responsible for blowing the sale. She ran to computer I guess to confirm. But as I reiterated there was no one there in the back anywhere. I also let her know she insulted me and was incredible rude for cranking the Destiny Child louder than the CUSTOMER TRYING TO LISTEN TO THE EQUIPMENT HE WAS TRYING TO BUY. You work in a MUSIC Store, you sell equipment , people are supposed to PLAY the equipment. Sorry if you have sensitive ears, but I am sure the Library is hiring somewhere. And to lie to me about lessons? The rehearsal rooms are soundproof!! So for the record I went to Sam Ash in Huntington this past Saturday, and BOUGHT the Yamaha 660 ( not the 650). For the exact same price! With a cover and a bench included!!! The staff were awesome and despite the boy playing the drums in the middle of the store, and someone playing a guitar in the back...they were able to function as a staff and make a sale What frustrates me the most is in have been going there for 2 years for my sons School music equipment purchase, repairs and reeds etc. I almost considered lessons there as well for my son. Nope ...done. By the way I hope the owner sees this since there was no reason I couldn't have played it and ran home and bought it in Amazon.... as Brick and Mortar are fading....I chose to go to a store near home and support. I also almost got over charged for an old model. Amazon offers new version same price. Free shipping ! So, If you are in Stony Brook area? And looking for someone who understands the customer comes first ? Take the extra 20 mins west to Sam Ash just off route 110 And sad part is don't know if the guy there lost commission, but he was also embarrassed and even apologized to me. I felt bad for him...he was Great and the reason I gave the review 1 star. read more

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Sweet, but snarky sales associate, Paris, really knew the merchandise and showed me a fender acoustic that sounded surprisingly bright and had a unique style. My sister would love it. Went in to bs with some guitars, ended up purchasing a great little battery powered amp that will fit perfectly in my case. Really nice, knowledgeable staff. Great service. Considering the size of the store, the selection wasn't the greatest, but anything they didn't have in store they said they could order. Overall, enjoyable buying experience and I will absolutely shop here again. read more

Had some issues with my guitar. I stopped at Music and Arts and was immediately approached by Vincent. He asked if I needed any help. He was knowledge, friendly and extremely helpful. The guy knows the business. I highly recommend this store. read more

The store is clean and instruments are ok. They are overpriced . The staff seems to be undertrained with little knowledge of music. They have little to no knowledge of the company policies as well. I tried to like this place but they seem to fall short every time I needed help. There are many other places to rent instruments and take music lessons. Look around and avoid at all costs. read more

After 2 years of hassle free instrument rental, Music and Arts changes their practice of "hard copy" mailing contract renewal, instead emails notification which was never received bc it went to spam folder, and we are left with no contract and a fee for late payment. Had to call music and arts Customer service because they don't deal with these issues in store, customer service was useless and not interested in trying to keep the "customer". Instrument returned and we won't be using Music and arts again. read more

This is my fist experience renting an instrument from the company. In store experience was fair however the instrument we were given has seen better days. The issue I have is with the corporate offices and customer service. I rented with the instrument with the understanding that if completed by 7-1 the summer rental fee would be waived. I have received Numerous calls and letters looking for payment which according to their letters was "waived" if done by deadline- which it was. After 7 calls by myself to customer service, the issue is still not resolved. Every phone call I made someone assured me " your invoice is not processed yet, once it hits the charges will b reversed and fees waived." This is frustrating and will be the last time we utilize Music and Arts center. Would not recommend this company for your music needs. read more

What a great experience!! Brought my sons guitar in to get it restrung (no appointment) and was greeted by Scott, really polite, friendly and professional. Not only did he take the time to restring the guitar, he didn't force any unnecessary purchases on us. He made recommendations that saved us money and was helpful and courteous. Very impressed with his knowledge and will definitely go back. read more

Paris is so helpful!! Went in with a broken tenor sax the day before NYSSMA (of course) and she did everything in her power to make it work for us! She went out of her way to call every store on the island and even went to pick it up that night so that my son could have it in time. Excellent customer service, excellent personality. Will recommend highly!! read more

****scam alert - this place will rent you instruments for your kids school & when you try to return the instrument, they cant find the paperwork. put you off & put you off. they then go to collections to get the full value for the instrument**** don't go near this place for musical rentals!!!!!! read more