Wow! I'm so impressed with Lisa's! The staff are friendly, and helpful, and super nice. The…read moreaccommodations are really excellent - no urine smell anywhere (unlike so many kennels I've used in the past); even the bedding came back folded and unsmelly. Each unit has its own outside run through a dog door - so the dogs don't have to wait to be taken out if they need to go. The buildings are heated/air conditioned - so great! They get to go out and play in well-kept grassy areas SIX times per day. Bottom line, they treated my dogs like they would their own - with respect, and care, and attention. And for all that, the price was very reasonable. I will definitely be using this kennel again.

The good, the bad, and the ugly. The good, the one girl who works there (not the owner) is super…read moresweet. The owner lacks people skills, but I'm not holding that against her-we all have our own issues. The price is comparable to others in the area, the grounds outside are clean with easy access to I-95. The bad and ugly are too numerous to overcome for the good. The minute the door opened the place WREAKED! The floors looked clean, but I'm guessing not anywhere near sanitary! Crates (big and small) are simply all over-dogs barking, howling, screaming and crying. Because I had no other reservations, we left the dogs (mistake). During the trip, they gave the dogs wet food without asking me -which, of course, led to diarrhea, but no one called to let me know that -I found out when I called in. The dogs had poo in their fur -the younger had it on his neck and head ...??? The sleeping crate had crystallized urine in it (I had washed it out inside before bringing it into the house) and the sleeping towel I left was nowhere to be found (how long had my pup been sleeping on a bare, urine soaked crate?). I had to hose down the crate before bringing it in the house. There are no barriers or sight blockers between large kennels, so dogs can bite at each other through the wire. They also tried to send home a bone with us that had obviously been chewed in, but did not belong to us, leaning me to wonder what else is being shared between the various boarders. This was quite a new experience for me-usually I am asked before my dogs are given anything I didn't pre-approve or bring due to allergy problems and gastrointestinal issues. I've never heard digs wailing or crying like that before in a kennel--but perhaps it was just the temperament of the particular fogs-still heartbreaking, and not good for my babies to be around. I do not think there is any malice or bad will going on-I think they were truly concerned about the dogs eating habits (I was clear that was normal for them), but it's clearly not where I want my pups to stay in the future. Clearer communication and a better smelling/clean place, plus concern for clean sleeping crate would have made this a much better review.

The staff is amazing! They know our babies and they know how to take care of them. It's obvious…read morefrom the way they interact with them when we're there and the way our babies act with us when we picked them up that they have had nothing but the best care and the best interactions with staff and the other fur babies. We used to be concerned, going out of town and leaving our children, no more. We truck the staff at The Ruff House. They're amazing!

I had an amazing experience at The Ruff House in Fredericksburg, Va. while I was away at a…read moreconference in Las Vegas, my beloved dog Zena who has bladder cancer, began spotting blood in her urine. The compassionate and attentive team at Ruff House didn't hesitate to take action. They collected a urine specimen and delivered it to her veterinarian for testing, going above and beyond to ensure she received the care she needed. Knowing Zena was in such capable and loving hands gave me so much peace mind while I was away. The staff truly treated her like family and for that, I am beyond grateful. Thank you to the entire Ruff House family for your love, compassion and exceptional care for my sweet girl Zena. Your kindness means the world to us!

I am very upset with how the owner groomed my dog. I told the owner I want my dog to look like the…read morelast 2 pictures and this is what he looked like when I picked him up. Also not to mention the 2nd time I made an appointment, I showed up for it and the door was locked and I called a few times and never heard anything back. I called a few weeks later to reschedule and I told him what happened and he said "there's nothing I can do about it now". Very upset with this place, will not be going back.

They did an incredible job with my senior dog haircut. I was able to see them cutting through the…read moreglass and he was very gentle and patient with my dog. They even gave him a little tie at the end. The booking process was easy and the owner was always available if I had any questions. I'm total coming back.

I have been volunteering to take dogs out for adventure trails i have taken 3 or 4 different dogs…read moreone in particular I have been taken out more,Louie great dog today I went in they said he could not go for a week they want him there to see if he gets adopted that is bull. They have just lost a dog loving person who will not be doing adventure trails again.i was doing this on my days off Tuesday and Saturday and Sunday. So I took today and Friday off in hopes to spend time with Louie. When I started taking dogs out I took plenty of pics and all the dogs were adopted Louie has not been adopted yet but I'm sure he will be soon.they never told me you could not take the same dog out.this place needs a new manager. They have lost a dog lover who was willing to take dogs out .with gas prices high hope they can find other people .Thanks for reading my review

We adopted a very sweet dog from the Fredericksburg Animal Shelter. She was described as a…read more7-year-old mixed breed who enjoyed playing but was also happy to sit quietly indoors with us. We are an elderly couple and reside in an over 55 community, so we did not want a dog that was too energetic. She is a sweet dog, and we love her and are trying our best to work with her. That is the good part. Hint: We found a vet who agreed to work with us/her. The vet prescribed Prozac for anxiety. NOW! This SPCA seems to be a sloppy organization. 1. When we got there, a staff member pointed to a door and said that we could go there and see the animals. We didn't need a lot of directions, but we had to find the dogs on our own by following our own noses. 2. We had to wait a long time to meet the dog. 3. The answer to every question about the dog was, "I don't know." 4. The paperwork we received about the dog described her as 2 years old and gray. Her age on the cage was 7 and she IS brown. When the inaccuracy of the paperwork was brought to their attention, the answer was "that's ok". 5. We were ignorant and just accepted the mixed breed description. Mixed breed, perhaps but many people have stated that she looks like a pit. This has caused us a lot of grief in our over 55 community. 6. We were told her bad points are she doesn't like her butt touched & is afraid of syringes. Truth: Although she is a sweetheart to us and other people, she will not tolerate any vet. 7. She was so dirty when we got her that before going home, we had to take her immediately to PetSmart for a bath. 8. PetSmart could not bathe her with the neck collar from the shelter on and it was so tight that they were unable to get it off. The collar was so tight that my husband had to cut it off. Poor dog. How could any shelter allow a collar to be that tight?! This shelter should be investigated regarding truth in advertising and animal care.

We cannot say enough good things about this dog grooming service!…read more From the very first interaction, they were professional, responsive, and clearly passionate about what they do. Having a happy, relaxed dog says everything, and not having to take her anywhere but my driveway is amazing. If you're looking for someone trustworthy, dependable, and truly dedicated to animals, this is the place. We'll absolutely be using them again and highly recommend them to anyone who wants the best for their pet and grooming needs!

It has always been a challenge to find groomers who will deal with husky shenanigans -- especially…read moremost recently as our youngest (still very much in puppy mode) has shown extreme anxiety about being separated from his family and pack. I discovered Chrissy's van around the corner this afternoon and she was able to stop by to give all four of our pups a much needed pedicure and ear cleaning this evening on very short notice. The convenience of having someone come to our place to deal with four dogs at a time is worth every penny; having someone with gentle hands and a patient approach is an even bigger bonus.

I'm honestly beyond shocked this place doesn't have better reviews! I took our big guy here as we…read moreneeded a new groomer since we're new to the area and I'm so happy with the results and how affordable it is too. Kathy is a complete sweetheart as well so that only adds to the appeal, needless to say we've found our go to spot as long as we're here. Thanks again!

I went off of the two reviews I saw and noticed that both are over a year old so I figured this is…read morean injustice to all yelpers. I've been here twice and both times I haven't been impressed what-so-ever. First off, shot records. I've brought there shot records three times. Once when I made the first appointment, then they asked if I could bring them when I brought my two pups in, then they asked when I picked them up cause they didn't input them in the system, then when I made another appointment the next month, they asked me to bring the shot records AGAIN! pricing.... I have two mini schnauzers in which I usually trim every 3-4 weeks. In hawaii, I was paying 45 dollars for a bath, degland, ear cleaning and grooming per pup. Here I was charged 60 dollars per dog! I have no problem paying it, if I was getting 60 dollars worth of customer service. There seems to always be a scheduling conflict in this place. I dropped my two mini schnauzers off at 11 am on the dot as requested and I was told three hours, which is even a little slower then my Hawaii groomer but I thought whatever. I was told they'd be ready at 300-330, which is 4 to 4.5 hours later. I stopped by at 330 and they then told me another hour and then I wasn't called until 5pm! 6 hours after I dropped them off! End result, if you have an entire day to waste and want to overpay for mediocre service at best, this is the best pet salon for you. However, I wouldn't recommend this pet salon to anyone. P.S. I am logged on yelp just to make this post.

I took my first dog, an Australian Cattle Dog mix, almost 2 years ago now to PNI. He was a sweet…read morebut unruly dog when I rescued him. He progressed through the 3 levels and just achieved Canine Good Citizen status. He also participated in the area's Pet Palooza for the past two years. The training provided is exceptional- the why is clearly explained. The owner quickly reads what the dog is all about. It is also clear that an owner strengthens their bond with their dog by working with them. Training classes were flexible enough for me. It was also great to meet many nice people. The price of the training packages are very reasonable considering the high caliber of training provided. If you are looking to share with your dog, have fun doing it, and end up with a well-mannered dog, I strongly believe that this is the place!

I highly recommend this canine training center. i have been bringing my dog, Beau, for Level 1 and…read moreLevel 2. The owner, Laurie, and the trainer, Chris, are highly experienced and you can tell they love what they do. Though I have only taken group classes, This facility does offer private sessions. They offer levels 1-3, dog sports, reactive dogs and rally. Even in the group classes I feel the training is very individualized, the trainers get to know your dog and offer advice and strategies to work with your dog at home. The price is very reasonable. For level 1 I paid $150 for 8 classes. Levels 2 I paid $350, for up to 3x/week for 8 weeks. They update pricing and schedule/classes offered on their webpage. If you want an affordable and high quality canine training facility, I would highly recommend Pup'n Iron.

The Manager was exceptional when my elderly mother had some confusion about the services her pet…read morehad and needs. Not only did the Manager empathize with the situation she turned it around and made it a very positive experience. Kantung is doing well and we appreciate the services.

White Oak Animal Hospital has the most caring efficient staff I had an emergency today my chihuahua…read morehad a seizure and they immediately took her in . They were so kind and patient with me and understanding ! Dr Pepper is wonderful she always puts me at ease and she knows chihuahuas well ! I trust them ! The whole staff is so nice