Luis M. was great to work with, he was able to work around my schedule and meet me. He was very…read morepleasant and helpful. Explained everything well to us.

I am a current financial manager at a successful used car dealership and having been in the auto…read morebusiness just over 27 years, I have never ever seen this sort of behavior. Last week a customer test drove our 2004 Ford F250 and fell in love. She's a hard-working single parent who qualifies to purchase the vehicle. We sent her information to Equitable Finance located on Curtis and Fairview Avenue here in Boise. It took an incredible 5 days to get an answer from this company . . . 5 days! I was told yesterday at 4 pm that we had an approval but that "Joe" required until this morning to fax the approval deal sheet because they closed at 5:30 and they were extremely busy as "the floodgates were opened" as Joe put it. I said, "not a problem, I'll advise the customer." Today, Joe calls my office at 10:30 stating once again we have an "approval" then immediately states that he jumped the gun a bit and is still waiting for an email which should be arriving within 10 minutes and that Joe would like to call me back in 20 minutes. Of course I agreed and the waiting game began. After waiting for 90 minutes, I asked my boss the owner of the car lot to call Equitable Finance only to learn that not only did they reject the customer but Joe also told my employer that I was lying and that they never use the word approval! Joe, if you can read . . . keep going. Our customer was mistreated shamefully by you and your superiors. Our customer has been told of her rights and how to proceed with you and your type. You're a professional at being unprofessional and karma will certainly visit you very soon . . . and more than once. As an industry "insider" please take my advice and never, ever use Equitable Financial.

The staff at this location are professional, courteous and are all rock stars. Whether it is…read moreobtaining a loan, coming in for a card replacement (not because I lose them all the time! lol) or help with other transactions. I also love that, any time I have had fraud on our accounts, they are either on the phone calling us about it or are quick to handle the complaint. Thank you for great service!

Not good at all. Their customer service is nothing. I have called on three separate occasions…read moreseeking customer service and have been told I have to do a video chat or go to a branch. So, I went to the branch and asked for help. A banker took me to his desk, asked what I needed, then took me to another room and put me in front of an ipad to do what I needed to do. Freaking unacceptable. They are cowardly and do not take responsibility or accountability for their mistakes. Do not bank with them if you don't have to. As soon as I can and have the time, I will be closing all of my accounts and moving elsewhere. ICCU - don't bother responding to this. I don't want to read your fake, generic response.

The group at Ideal Lending are professional, courteous and compassionate. I've been using their…read moreservice for years and am always pleased. I highly recommend them.

These people are the best they treat you with respect and honesty i would recommend them to any one…read morewho needs a title loan thanks for all you have done for me

I have been a customer of this bank for five years and have always found employees to be very…read morepleasant and helpful. I highly recommend this bank.

I had an amazing experience at TDI Dealership. Dave and the owner were incredibly respectful and…read morehonest throughout the entire process. They went above and beyond to help us, even cutting the price on the car to make it more affordable for us. They ensured we got the best interest rates possible, making the financial aspect of buying a car much easier to handle. We couldn't be happier with our purchase and the exceptional service we received.If we could give them 10stars we would! I highly encourage anyone in the market for a car to buy through TDI Dealership. You'll be in great hands! Andrew Wilson and Shelley West thank you so much TDI.

Last year I purchased an Audi Q5 from TDI Auto Sales. Valon was very resourceful and I've not had…read moreann issue with my vehicle after 25k miles. The experience was so good that my wife and I just purchased a Volvo XC60 from them. Dave was johnny on the spot and very patient and Uber hospitable. If you're in the market for a great SUV; tell them Tino sent you!

The experience was not without some bumps along the way. I took the car to the dealership for a…read morepre-purchase inspection. I compared it to the Carfax. Everything checked out. We knew what needed to be fixed when we bought it. I love the car! Do your research! Get it inspected by the dealer. Save yourself headaches and expensive repairs. The service was good. We had a hiccup with financing, oversight by the dealer. It happens. Overall, our experience was good.

We purchased a 2015 Chevrolet Silverado on October 27, 2025, that was immediately non-functional…read moredue to severe, concealed mechanical defects. ​Facts confirmed by documentation: ​Active Fraud: Owner Lee actively interfered with the financing process, insisting on controlling the transport of the vehicle for the pre-finance inspection. This gave the dealership the opportunity to clear the severe P0741 transmission fault code to fraudulently secure a loan from Mountain America Credit Union. ​Confirmed Pre-Existing Damage: The Check Engine Light (CEL) re-illuminated immediately. Certified inspection at Peterson Chevrolet confirmed $13,848.02 in severe, pre-existing transmission and catalytic converter failure. ​Warranty Proof: The extended warranty administrator denied the claim and the $205 diagnostic fee, citing the damage as "pre-existing," confirming the truck was sold broken. ​Symptoms of Failure: The vehicle was operating at nearly half efficiency, achieving only 300 miles per tank, proving the severity of the concealed defect at the time of sale. ​Owner Bad Faith: When confronted with this evidence, the owner became defensive, abruptly ended the call, and made an unsubstantiated threat of slander over our planned public review. ​As a direct result of this fraudulent concealment, we are now suffering $310+ in financial losses every single day (including lost income and rental fees). We have filed formal complaints with the Idaho Attorney General and the ITD Dealer Board and initiated legal action under the Idaho Consumer Protection Act. ​Buyers should be extremely cautious of the fraudulent and bad-faith practices at Boise Motorz.

Pioneer Federal Credit Union is a solid credit union, with some quirks…read more First, the hours for the branch and also customer service are wonky. It's not like Navy Federal where they have customer service all hours of the day - but if you're trying to avoid a large bank like NFCU, Pioneer is the way to go. We have had multiple auto loans with them and they have always been easy to work with! Customer service is also solid! As long as you can look past the hours, Pioneer FCU is a solid bank!

We have been members of PFCU for about 10 years, and have had fairly great service; I'd normally…read morerate them with the highest rating... so I'm not feeling very good about leaving this feedback; but what's happened is ridiculous, so I'm hoping that by sharing my story someone at PFCU will reach out to me to help on this urgent matter. I ordered a "one of a kind" item last week online from Australia. Immediately after placing the order, I called PFCU (last Thursday) to alert them of the order so that they'd be sure to approve it. They took all the notes, and then... the next day (Friday) when it came through, they denied it. So I spent a couple hours of my time today on the phone with PFCU and the vendor in Australia, and he agreed to re-run it... and PFCU assured me that they would not deny it. The PFCU rep even said, "we have notes in the file so it won't be denied", to which I replied, "y'all had notes in the file last week, yet it was denied" - and then, as already stated, it was again denied. I'm still trying to get the item, but am feeling like PFCU is seemingly working against me! Three side-notes: On it being a "one of a kind", allow me to explain. I'm a rare book collector, and there's one particular book, published in 1890 (only a few were printed) that I've searched for for 2-3 years, and in the last 3 months I've increased my efforts significantly to the tune of 3x per week, via dozens of specialty and collector websites. And then, miraculously, one became available in a hole-in-the-wall bookshop in Australia. It's no exaggeration to say that this is the only copy of this book for sale in the entire globe! 2nd side note: the reason I knew to call PFCU and over-share with them as I did was because this has happened to me before (about 2 years ago... but, while that purchase was important, it wasn't a "one of a kind" like this one. But the point is, how bad are their processes that this should happen multiple times?! 3rd side note: Australia is 16 hours ahead of us here in Idaho, and this particular vendor only works part time, so catching him during his few work hours is an additional obstacle I've been having to deal with. Christopher G.; Nampa, Idaho

You know you are sending a lot of money to family when the employees know your test question and…read moreanswer! The employees are always super friendly every time I visit. They are efficient and knowledgeable regarding the services they offer. The only wish I have is for them to have stock as I'm sure with as often as I use them, that would be a financial plus for me!

From the owner: Moneytree® is the premier provider of short-term consumer loans and check cashing services in…read moreIdaho. We also offer prepaid debit cards, money orders and wire transfer services.

I have been banking with ICCU for almost 20 years now. I started off in Nampa. Now I live in Boise…read moreand have quite a few options to bank at in town. A lot more convenient than the Nampa branch that I started off at when I lived there forever ago. ICCU wasn't as big as they are now. It's been great to see how much they have grown over the years. I love the fact that this branch is right next to my in laws neighborhood which is such a win for me. It's also on my way to my Husband's work so I can swing in and grab money if needed. Or a quick deposit. It's a top tier location for convenience. I have been in multiple times and the staff are consistently on point. They are always kind and helpful. Stopped in today to grab some blank checks for my husband's direct deposit. Was in and out so fast. I really wish I remembered the gentleman's name that helped me today. This wasn't my first encounter with him. He's always been great! I'm sure I'll be on again soon and will have to remember his name. As I was leaving, I always get side tracked by all the cutie bear banks. I appreciate that they accessorize them with little hats. It makes me want to open up a kid's account so I can have one for my change. Someday one will be mine! Until then I'll just admire them when I'm there.

I needed to make a withdrawal from my account. After checking hours; I showed up at the drive-thru…read moreat about 8:50; at 9:10 I drove to the front of the Vista Branch and went inside where they had to retrieve my ID and debit card....they acted like this was nothing. Is this how business is going to be now?