There's only three types of businesses that put me on the defense, Used Car dealers, Furniture…read morestores, and Jewelry stores. My daughter called me to tell me that she was going to see a car at Auto Star Motors and her appointment was with Steve. My "Spidey Sense" was tingling and I was on a Star Trek "Red Alert". I did a Google search, followed by some review of the model and make on Kelly Blue Book, then to Car Fax. I was prepared for the showdown. We arrived on time and let Steve finish with his previous appointment. The office is clean, neat, professional looking. We didn't get that sleazy used car dealer feeling which was a positive first impression. The car, a Subaru Crosstrek looked good and we took it for a drive in the chilly December evening. I talked to my daughter and asked what type of down payment was she going to propose. She had a plan but I was still on the defense. So many stories of customers getting screwed from used cars dealers and I have had my own personal experiences with my brother in law right here in Boise. We get back and it's time for 'Let's make a deal' The good news is that the car looked and performed well. The car fax info matched what I saw online earlier and the price was good. My daughter's trade in was on its last two wheels but Steve wanted to check it out and after his test drive, I was thankful he was still alive. He was more than up front and generous with trade in value of her car and she had some cash to put down. While I was feeling a little better about Auto Star Motors and Steve, I wasn't completely convinced. I showed Steve some of the Yelp reviews and I wanted him to provide some context. He was very transparent throughout which I appreciated. It was at that point that I told my daughter that even though I was feeling better about this whole process that she would wait until she had some more money for a down payment. I explained to Steve why I felt that and my overall concern for my daughter. It was at this point that we talked like two Dads sitting at a coffee shop. He was open, genuine and reassuring. Not once did I feel that we were getting bamboozled. I relayed my concerns and trepidations and Steve was receptive and made the efforts to understand my concerns and assured me that my daughter would be taken care of. I went home to get to the title for her jalopy aka death trip and returned back at the office. The financing was done through Capital One and my daughter knows that if she has any issues she can bring the car back to Steve and his team at Auto Star I purposely waiting to do this review almost 30 days to see how the car performs and to make sure that there weren't any issues. I'm glad to report that there hasn't been a single issue with the car or with Auto Star Motors. The experience with Steve was not a battle that I prepared for but instead was two guys who had a common goal of making sure that my daughter was safe and not getting a bad deal. Thanks Steve for making my daughter's first car shopping experience a positive one. You earned the 5 Stars.

Best experience we have had buying a car! We have bought 2 cars from them and will definitely go…read moreback again!

A friend took his car to be fixed and was ripped off Got tires replaced and had all the brakes done…read moreplus an oil change There was a burning smell after the tire and oil change Now it is undrivable They said maybe it's ...and we didn't.... Totally got taken to the cleaners I would not recommend them

My husband and I worked with Ryan Hawkes and found a beautiful car! We've been wanting to get an…read moreSUV and have been looking around trying to figure out which would be the best car for us. Hawkes Motors has an awesome inventory and we found a fabulous Toyota Highlander Hybrid. Ryan was honest, friendly and worked with us on our needs. Highly recommend going to this family owned dealership and finding your next dream car!

My recent purchase of a new RAV4 was an amazing experience with Nico Acosta, salesman…read moreextraordinaire. From initial greeting of "Good morning, how may I help you" to the final phase of purchase, Nico helped me navigate. He answered every question with ease, knew the intricacies of the car I was interested in purchasing and made the process very enjoyable. He epitomizes customer service exceptionally! Loyalty to Toyota has been my mantra for several years, it's important to me to have a quality product and service.

We had an oil change appointment for 8:15. My car was done quickly. I also received updates on its…read moreprogress. They do an inspection and appears I may need new tires soon as well as wipers. I always have my car serviced here. Thank you for your friendly and professional staff.

John's a great dude and he won't bullshit you I've bought 2 cars from this place and I'll keep…read moregoing back they make shit quick and easy and you get what you pay for thanks mass.

I normally don't leave reviews, but after everything I experienced with Mass Motors, I feel…read moreobligated to share my experience. For nearly two months, I was the one making phone call after phone call trying to get answers about my truck. I called so often that employees knew exactly who I was when I called, yet getting a return phone call was nearly impossible. Updates were inconsistent, communication was poor, and I constantly felt like I was chasing information that should have been provided proactively. What bothered me most was the complete lack of accountability. When concerns were raised, I felt dismissed rather than helped. Instead of taking ownership of the situation, there always seemed to be an excuse, another delay, or another reason why nobody could provide clear answers. After nearly two months in their possession, I was told the truck needed a transmission replacement costing approximately $5,000. Thankfully, I chose to get a second opinion before authorizing that repair. The second mechanic diagnosed the actual problem as a speed sensor and repaired it the same day. No transmission replacement was needed. After all that time, another shop was able to identify and fix the issue within hours. To make matters worse, additional issues were discovered after the truck was returned, including an improperly reinstalled wheel well liner, broken fasteners, and an oil leak that was not present before the truck went into their shop. These concerns were communicated to both the service department and dealership management, which is why it was frustrating to later see claims that they were never brought to anyone's attention. The most frustrating part is reading the dealership's public response and seeing statements that do not match my experience. I know how many times I called. I know the concerns that were reported. I know what was communicated to me, and I know what happened afterward. When a business cannot be honest about the facts of a situation, it becomes very difficult to trust anything else they say. The facts remain simple: my truck sat in their shop for nearly two months, I was presented with a costly repair recommendation that turned out to be unnecessary, communication throughout the process was unacceptable, additional issues were discovered after the truck was returned, and when concerns were raised, accountability was nowhere to be found. If you're facing a major repair recommendation from this dealership, do yourself a favor and get a second opinion before spending your hard-earned money. I did, and it saved me thousands of dollars.

Just brought home a pre-owned vehicle from Porsche Boise and could not be more delighted. My…read moresalesman, Marlon, went out of his way to keep me informed throughout the process and insured that it was a seamless transaction. Porsche Cars of North America has stepped up their game a bit and Porsche Boise is an excellent example of the new Generation 5 dealerships that help to provide a comfortable customer environment. Despite being the only Porsche dealer in a big area, Porsche Boise strives to provide the optimal Porsche experience.

I purchased a 2021 Porsche Cayenne S new from the dealership and have had a series of issues. My…read moreoverall experience with Porsche Boise is very different from the high standards I have known over many decades of Porsche ownership. From the beginning, I could not let my Cayenne sit for more than 3 days without the battery dying. The service advisor told me that was the way it was. At her recommendation, I purchased a battery maintainer and had a pigtail installed to make connecting it easier. Over 4 years, I had to replace two lithium batteries. The last one died after 2 days off a maintainer. Finally, I contacted a friend at the Porsche Experience Center who called BS. The battery should maintain a charge for 10-12 weeks without a maintainer, and there was a known problem with the electrical bus in some Cayennes that would cause the battery to die in 3 days. After writing Porsche Corporate, I finally got the attention of the Boise dealership. They kept my car for exactly 4 weeks and appear to have fixed it. They did provide a loaner. What they refused to do was reimburse me for the last battery ($2000) because my Cayenne was 4 weeks out of warranty, even though they admit that a warranted condition caused the battery failure. As to why the service advisor would repeatedly tell me over the course of 4 years it was normal to have a Cayenne die after sitting three days, they remain mum. Usually, in a dealership, the salesman who sells you your car is a resource if issues arise. Not so here. My overall experience in Boise is very disappointing and, in my experience of owning 7 Porsches over the years, very unusual. I can't recommend this dealership

Would absolutely recommend to anyone looking to purchase a new vehicle. Our Sales Rep Zach and…read moreMavericks owner, Freeman, went above and beyond to make my husbands and my dream come true. We'd been scouting the state, as well as adjacent states to find our dream truck for 5+ years. Our prior vehicle was on its last leg at this point. But we had been holding out for the only vehicle we thought worth driving. Huge shoutout to Zach and Freeman and everyone involved in making our dream come true. We are so grateful for the strings they pulled to get us into our new Tacoma and we have never been happier. On top of that, the buying process was superior to any other dealership I've been to. And the entire sales team was kind enough to congratulate us on our purchase and bring such warmth to the transaction. If ever we need another, we will be back!

As an old guy I've bought a lot of vehicles over the years. I can't say enough good things about…read moreMaverick Car Co. We bought a 4door Jeep that besides a nice detail job and being serviced before we bought it, came with a full tank of gas. The GM came out to meet us briefly before we drove off and shook hands. Liz was wonderful to work with and we will surely be referring them to anyone we know in the market for a car! Dave Rogers

Shay was amazing and treated us like family. We will be buying our cars here for now on.read more

You consistently over Book your service department. I when I go in and see new service writers…read morethat I've never seen before. It tells me you don't care about consistency.