The minute I walked in the room was a disaster. Exposed electrical outlets, stained&spackled walls…read morenot painted over. Smoke detector missing. Toilet cover broken. Bathroom ventilation cover hanging off ceiling. Dirty stained towels. Hearing every single thing 2nd floor occupants did when walking or moving chairs/bed that it was like they were having a rugby match. Then the topper is waking up in AM smelling cigarette smoke seeping in thru gap in bottom of door from people smoking outside that I had to use some towels to try to keep smoke outside. Would not recommend anyone stay here unless you want a bad experience. If I could choose 0 stars I would.

I stayed here a few weeks ago and all I have to say is NEVER come here. My room was infested with…read moreroaches. I wanted to take pictures but I was so grossed out to stay in that room. I tried to get my money back and from what I take it I spoke to the manager. She's the indian lady with the awful disgusting attitude.She offered to only give me back $25 for my room that was $90 that night. Oh and the coffee was burnt. Great way to start the morning lol. On the plus side the rest of the staff was very accommodating when I was there. They were very friendly unlike the bitch manager who runs that place.

What wonderful people to work with. It made all the difference in our stay…read more The home was comfortable and had everything you could possibly want or need. Great location: quiet, off the main road and nestled amongst the pines. What made this different from your average weekend get-away, was the folks at New Spirit. We had some issues with our car when departing and the staff were so sympathetic and understanding. The people made a difference in our stay and we'll be booking with them again.

***IF THIS COMPANY IS HASSLING YOU AND / OR TAKING LONGER THAN 30 DAYS WHEN YOU WHEN TRYING TO…read moreOBTAIN A REFUND PLEASE VISIT THIS WEBSITE AND SUBMIT AN OFFICIAL COMPLAINT: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company Consumer Complaint Against A Business/Company | State of California - Department of Justice - Office of the Attorney General *** If you need to cancel your reservation with New Spirt Vacation Homes, be prepared to be lied to and then go through a tedious and lengthy process to NOT receive the refund you are due. Unfortunately, it ultimately ends with you having dispute charges with your credit card company even after you have followed all the rules New Spirt Vacation Homes sets outside of the Vrbo platform. Here it is - all spelled out chronologically and can be backed by 40+ messages back and forth with BOTH Niki and Monica, who appear to be the same person, at least in the way they message customers 8/28/2025 $653.35 paid in full for reservation for 3.23.26 - 3.26.26 12/11/2025 New Spirt Vacation Homes removed listing from Vrbo and directed me to view all details on their own website, not via Vrbo which made me very uneasy, so I canceled my reservation per Vrbo's timely allowances. Same day I am messaged by Nikki telling me to fill out an additional refund form outside of Vrbo and that they will take no less than 30 days to complete the refund request per their right with the CA SB 644 (California Senate Bill 644 )which legally allows them to do so. 12/19/2025 The additional email form not received via email from this company. I messaged to inquire and was basically scolded by Nikki and asked why I 'did not advise them earlier that they did not send the form?' Well, because it was not my responsibility to send it! 1/23/2026 More than 30 days past, still no refund. I messaged New Spirit Vacation homes to inquire. I was told by Nikki that "half our accounting dept. is out sick, and I will personally process the refund today." 1/24/2026 Nikki messages me now stating that "Our merchant services account does not allow us to process a refund with charges that are ran over 180 days prior to request so now we need to mail you a check." Keep in mind that the date of purchase was 8/28/2025 and the date I requested a refund was 12/11/2025. Simple math shows this is a lie, as 180 days after purchase date would have been 2/24/2026! 1/24/2026 Messaged a second time by Monica stating that she is "forwarding this request for a check refund to be issued by the CEO and mailed to you today." 1/30/2026 No check received. I message again, Niki this time lies to me stating that "I work night shift, but the check was cut and mailed out yesterday so it should arrive shortly." 2/4/2026 No check received, asked status, no response 2/5/2026 Messaged them a second time, said I will be starting a dispute with my credit card company. 2/6/2026 Next day Niki responded, "I personally tried to run your card (last lie was she mailed refund SAME DAY on 1/30/2026) and it would not allow, I will need to reach out to see what is going on." ******************* THAT WAS THE LAST MESSAGE FROM NEW SPIRT VACATION HOMES, AFTER THAT I INITIATED A DISPUTE WITH MY CREDIT CARD COMPANY THAT WAS NOT RESOLVED UNTIL THE END OF MARCH 2026 ************* So why am I siting here wasting my 30-minute lunch break typing a novel? Well, remember that neat little California Senate Bill 644 (SB 644) mentioned earlier by Nikki as the reason for not refunding anyone before 30 days; basically 'because they can'? Guess what, it protects us too as consumers from unethical companies like New Spirt Vacation homes that regularly practice cash grabbing, lies, unnecessary delays and harassment with their refund process in hopes you give up and do not fight. I am not the one who gives up easily, so I have officially filled a consumer complaint with the State of California Department of Justice Consumer Complaint Office of the Attorney General I HIGHLY recommend you do so as well if they are taking longer than 30 days to issue your refund which is in a direct violation of the CA SB 644 and punishable with up to $10,000.00 fine. Website for filing complaints as follows: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company Consumer Complaint Against A Business/Company | State of California - Department of Justice - Office of the Attorney General.

I stay at Marriott's 70 nights a year. This property should not be associated with Marriott at…read moreall. My family stayed for the weekend and when we got to our room, we were only given one towel. We tried to use the phone in the room to go down to the front desk to request more, but it was broken. We went to the front desk and they said we could have a towel in an hour. They didn't have any. Saturday we requested new linens as ours were dirty from the moment we checked in and long story short after multiple requests and four hours later we still weren't given any. This forced my family to book another hotel for the night and move. I have never written a yelp review, but my experience was so bad that I wanted to warn everyone. Do yourself a favor and skip this place at all costs

I have generally had good experiences with Fairfield Inn properties and other Marriott-branded…read morehotels, which makes this stay especially disappointing. The problems began before check-in. Due to an unexpected situation, I could no longer travel with my teenage daughter to a commitment in Temecula, so my mother drove from Tucson to accompany her. I contacted the hotel to transfer the reservation into my mother's name and complete a credit card authorization so that the room would remain charged to me. I spoke with Samantha, who was extremely helpful and compassionate about the situation. She added my mother to the reservation and emailed me the authorization form at 1:48 p.m. on July 29. I completed and returned it immediately. Samantha was the bright spot in this experience, and I sincerely appreciated her help. Unfortunately, when my mother checked in on July 31, she was told that no credit card had been authorized and that she would need to pay the full amount herself. The hotel then charged her card, taking several hundred dollars from funds I had specifically tried to protect by arranging payment in advance. After I became aware of the issue, I called the hotel and spent nearly 30 minutes trying to resolve it, including approximately 20 minutes on hold. The staff member eventually confirmed that the hotel had received the authorization and that an internal error had occurred. My mother had also been given incorrect information about the hotel's authorization policy. The hotel offered to refund my mother's card and charge mine instead, but that would have left her without access to those funds for several business days while also placing a new charge on my card. I ultimately sent the money directly to my mother so that she would not be financially inconvenienced by the hotel's mistake. I asked for a manager to call me the following Monday so we could discuss what happened and how a properly completed authorization had been overlooked. My mother was also told at checkout that the manager would be calling me. That call never came. That lack of follow-through is ultimately why I am leaving this review. Mistakes happen. What matters is how management responds when they do. A simple phone call, acknowledgment of the error, and assurance that the staff would receive additional training could have gone a long way. Instead, the manager never contacted me. There were also concerns about the environment around the hotel entrance. My mother and teenage daughter repeatedly encountered people lingering near the doors, along with strong marijuana and other smoke odors. My mother moved her vehicle because she did not feel comfortable leaving it near one of the entrances. She also witnessed a person bathing in the sprinklers outside her window. While a hotel cannot control every person who enters the surrounding area, guests should feel that entrances and parking areas are being monitored appropriately. The room itself was reportedly nice, and Samantha provided excellent service during the initial arrangements. However, the payment error, incorrect information, uncomfortable conditions around the entrances, defensive response my mother experienced at checkout, and complete lack of management follow-up overshadowed the positive aspects of the stay. I have stayed at both the Courtyard and Quality Inn in the Temecula/Murrieta area. Although the Quality Inn's rooms were more dated, its staff and management provided a significantly better customer-service experience when an issue arose. It is concerning when a Fairfield by Marriott falls short of that standard. I will continue staying at other Marriott-branded hotels, as my daughter travels frequently for dance and we already have multiple Marriott stays planned. However, I would not choose this Fairfield Inn & Suites again, and I would encourage travelers, especially those arranging accommodations for teenagers, older relatives, or guests using a credit card authorization, to proceed with caution.

Three of us celebrated my sister's birthday and we had a blast. I appreciated the bus being…read moredecorated for her and our driver was so sweet and patient. We couldn't handle 18 tastings a piece but we enjoyed ourselves at each of the three wineries. I would have loved to enjoy the bus more but because the wineries were so close together, it was almost impossible.

Steve was great at coordinating our wine tasting day for a party of 16. He chose three wineries and…read morethey were great selections. The only part I would do next time for such a large group is request longer than 4 1/2 hours booking because it was really hard to get all of our tastings done at each winery. Louie was an excellent driver and made sure he checked us in, seated us and told us how much time we had left. He was a safe driver and dealt with our music and singing on the way back to our rental.

We had an amazing time today on our balloon ride. Matt was a great pilot. I highly recommend doing…read morethis bucket list ride. It's very peaceful. Watching the sunrise from the air was spectacular.

My boyfriend and I came to do a hot air balloon ride for the first time for my birthday!…read more The employees really had everything down to a science and I felt confident that they were experienced and knew what they were doing. It was SO early, and it really was good I had a jacket before we got into the balloon because it was chilly, but it is warm up in the air and in the balloon! Watching the set up and tear down ended up feeling like a part of the experience. The ride itself was amazing. It was unreal and so pretty!!! Our pilot had so much fun knowledge of the area and kept everyone engaged and entertained. At the end, they provided a champagne toast and certificates which was such a nice touch. I am definitely glad we went with this company and highly recommend them to anyone else interested in checking out a hot air balloon ride!

What a wonderful experience! We were in town for 1 day and knew we had to do something like this…read more Our tour was 3 vineyards with lunch provided. We were also picked up at our hotel and were the first ones, so we had a great time getting to know Mike (the Wandering Wino) while we made the drive to get the others. Mike really did make this a great experience for all of us, what a host! Our tour was on Thursday, which we learned was significantly less busy than the weekends. We were picked up around 10am and got back to our hotel close to 4pm and it was an absolutely wonderful day! We were a group of 6 and became fast friends. We had something like 6 tastings at each place, and a discount on what you buy. We ended up leaving with a total of 2 bottles of wine and some marinara sauce. Mike was a blast, each winery was amazing, and our lunch was super tasty! They do this tour in different areas of California and I would love to check those out.

We've been going down to Temecula for at least 8 years, even got married there last year at South…read moreCoast Winery last year in 2025! But in all that time had never done a guided winery tour, so when we decided to do one on our one year anniversary, we were recommended Grapeline and we were not disappointed! From the very beginning the person that helped us with our reservation, was helpful, supportive, and flexible, they even picked us up at our winery! Which obviously was a huge plus including dropping us off after the tour! But I have to tell you, our tour guide Liz made the day of wine tasting at 3 different wineries fun, exciting and informative. She was high energy from the minute we stepped on the tour van! (Killer playlist!) And her recommendations for the different wines at each winery were spot on! She has connections at all the wineries too, and we even got an upgrade for a tractor tour that was not part of our original tour at one of the wineries. We toured the vineyards while tasting our wines, and even went to see how the wine was made and fermented. Like I said, I have never done a guided tour but we could not have been more pleased. Bill our driver was always helpful and offering complimentary water at every stop. (stay hydrated)! Bottom line, if going to do a wine tour in Temecula you have to go with Grapeline! Full-stop no notes Thanks Guys! Dan & Jim

The room was nice and clean. The tv. Worked and microwave worked as well. Bathroom was nice the…read moreshower was big. The only thing I didn't like was the window didn't open all the way. I could see the patio. No door through the room. You had to go through the lobby or outside then up the stairs. Hot tub was dirty so we didn't get in. The pool was alright though. I guess Thursday is pool cleaning day. The guy showed up and was done in like 10 min

0 stars. Absolutely Disgusting - Avoid at All Costs…read more This place was a complete dump. The room smelled musty and reeked of stale cigarettes, even though it was supposed to be non-smoking. The shower had red mold growing on the walls--completely unacceptable and clearly not cleaned or maintained. To make matters worse, the front desk woman was extremely rude and had a terrible attitude. Instead of addressing things professionally, she yelled at a group of kids who were just making a TikTok video--then actually called the cops on them. It was completely over the top and made everyone feel uncomfortable. Do yourself a favor and stay somewhere else. This hotel is run down, dirty, and the staff clearly doesn't care about guests. Not worth the money, the stress, or the health risk.