They keep beautiful homes and a wonderful staff. With the snow fall, roads were closed as certain homes could not get cars out to them. Lidia from the New Spirit team was super helpful in finding us a new spot that was an amazing place to stay. She was super responsive throughout the whole weekend, really kind and easy to deal with. The town was hoping and she had a number of guests she had to relocate because of the storm, which it seemed like she was doing with grace. Really enjoyed our stay and would totally go back and rent with them again. read more

***IF THIS COMPANY IS HASSLING YOU AND / OR TAKING LONGER THAN 30 DAYS WHEN YOU WHEN TRYING TO OBTAIN A REFUND PLEASE VISIT THIS WEBSITE AND SUBMIT AN OFFICIAL COMPLAINT: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company Consumer Complaint Against A Business/Company | State of California - Department of Justice - Office of the Attorney General *** If you need to cancel your reservation with New Spirt Vacation Homes, be prepared to be lied to and then go through a tedious and lengthy process to NOT receive the refund you are due. Unfortunately, it ultimately ends with you having dispute charges with your credit card company even after you have followed all the rules New Spirt Vacation Homes sets outside of the Vrbo platform. Here it is - all spelled out chronologically and can be backed by 40+ messages back and forth with BOTH Niki and Monica, who appear to be the same person, at least in the way they message customers 8/28/2025 $653.35 paid in full for reservation for 3.23.26 - 3.26.26 12/11/2025 New Spirt Vacation Homes removed listing from Vrbo and directed me to view all details on their own website, not via Vrbo which made me very uneasy, so I canceled my reservation per Vrbo's timely allowances. Same day I am messaged by Nikki telling me to fill out an additional refund form outside of Vrbo and that they will take no less than 30 days to complete the refund request per their right with the CA SB 644 (California Senate Bill 644 )which legally allows them to do so. 12/19/2025 The additional email form not received via email from this company. I messaged to inquire and was basically scolded by Nikki and asked why I 'did not advise them earlier that they did not send the form?' Well, because it was not my responsibility to send it! 1/23/2026 More than 30 days past, still no refund. I messaged New Spirit Vacation homes to inquire. I was told by Nikki that "half our accounting dept. is out sick, and I will personally process the refund today." 1/24/2026 Nikki messages me now stating that "Our merchant services account does not allow us to process a refund with charges that are ran over 180 days prior to request so now we need to mail you a check." Keep in mind that the date of purchase was 8/28/2025 and the date I requested a refund was 12/11/2025. Simple math shows this is a lie, as 180 days after purchase date would have been 2/24/2026! 1/24/2026 Messaged a second time by Monica stating that she is "forwarding this request for a check refund to be issued by the CEO and mailed to you today." 1/30/2026 No check received. I message again, Niki this time lies to me stating that "I work night shift, but the check was cut and mailed out yesterday so it should arrive shortly." 2/4/2026 No check received, asked status, no response 2/5/2026 Messaged them a second time, said I will be starting a dispute with my credit card company. 2/6/2026 Next day Niki responded, "I personally tried to run your card (last lie was she mailed refund SAME DAY on 1/30/2026) and it would not allow, I will need to reach out to see what is going on." ******************* THAT WAS THE LAST MESSAGE FROM NEW SPIRT VACATION HOMES, AFTER THAT I INITIATED A DISPUTE WITH MY CREDIT CARD COMPANY THAT WAS NOT RESOLVED UNTIL THE END OF MARCH 2026 ************* So why am I siting here wasting my 30-minute lunch break typing a novel? Well, remember that neat little California Senate Bill 644 (SB 644) mentioned earlier by Nikki as the reason for not refunding anyone before 30 days; basically 'because they can'? Guess what, it protects us too as consumers from unethical companies like New Spirt Vacation homes that regularly practice cash grabbing, lies, unnecessary delays and harassment with their refund process in hopes you give up and do not fight. I am not the one who gives up easily, so I have officially filled a consumer complaint with the State of California Department of Justice Consumer Complaint Office of the Attorney General I HIGHLY recommend you do so as well if they are taking longer than 30 days to issue your refund which is in a direct violation of the CA SB 644 and punishable with up to $10,000.00 fine. Website for filing complaints as follows: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company Consumer Complaint Against A Business/Company | State of California - Department of Justice - Office of the Attorney General. read more

We stayed with New Spirit Vacation Homes at the end of February during a trip to Idyllwild, and it was honestly one of the worst rental experiences we've had. We went with my girlfriend, her sisters, and a couple of friends, expecting a relaxing stay. Instead, we were kicked out the very next day over alleged noise complaints that didn't reflect what was actually happening we were being respectful and not causing any issues. What really crossed the line was that someone entered the property without even knocking first. That felt like a complete invasion of privacy and made us very uncomfortable. On top of that, the way everything was handled was extremely unprofessional. The staff/host came off as rude and dismissive, with no effort to communicate or resolve things properly. Overall, this experience ruined our trip. I would not recommend staying with them if you expect basic respect, privacy, and professionalism. read more

This is the WORST company. DO NOT reserve any of their properties. We stayed in the Dome in Idyllwild and they do not upkeep the property. There were multiple safety and hygiene concerns from scorching hot water, unmounted dishwasher, painters tape holding appliances on the wall, filthy dirty carpet, broken sauna, broken fire pit, expired fire extinguisher, broken dining room chairs, and horrible communication. There is NO accountability by NSV. They treat their customers like trash. I will never rent from them again. It's basically your word against theirs. Vrbo dropped the ball as well! Honestly, the worst experience I've ever had! WARNING STAY AWAY! read more

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We never heard back from them after 12 days about a partial refund after we texted that we found the following: - On the first day, we took photos of lots of mouse poop in drawer with hair dryer and next to head of bed and in corners. So we couldn't shower because we needed the hair dryer. - Throughout the week, we heard and saw at least two mice, which woke us up several times a night even with earplugs. - On our last day, we smelled a dead mouse smell in kitchen cabinet with foodware. read more

The overall stay was nice until we used the kitchen. There was mouse poop all over the kitchen from the plates to the measuring cups. There were also quite a few traps in the middle of the kitchen walkway. Overall the place is nice but the mice put a damper on it. We stayed at the Tree Haus. The team did offer to send a cleaner over and offered late checkout but at that point we were over it. read more

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I found their listing (Daydream retreat in Idyllwild) through Airbnb first and I messaged them for a discount and Lidia messaged me back to book through their own website for a cheaper cost. This is where I messed up!! I learned the hard way that I should've just booked through Airbnb and paid their fees. They would have helped me in this mess!! Here it goes: So, I booked this specific cabin mainly based on the sizes of the beds. Based on the description on Airbnb it notates, "Master bedroom with King sized bed" and "2nd bedroom. Beds can be put together to make a king or split to make two twin beds." Also, listed in their website it states, "Each bedroom features king-sized beds, that can convert to twins." This description is FALSE ADVERTISING and definitely not what I paid for. The master bedroom has a queen size bed and not a King at all. My party and I were very disappointed and unhappy. I would have booked a different cabin because we needed two king sized beds. I sent photos through text to customer service about the wrong description of one of the bedrooms and was told that there are two king beds (wrong!!) Lidia then called me and suggested we use the pull out sofa but after checking the cleanliness, we decided not to. There was so much cat/dog hair under the sofa and rugs. I assume people who bring their pets pay an extra fee so housekeeping can thoroughly clean the pet hair for the next guests. I can see that has not been the case. Also, the TV in the living room was not working due to no power to the outlet. Lidia suggested I use another outlet but the cord wouldn't reach and also we checked the breaker box but it was locked. So she had someone drop off an extension cord connected to another extension cord that could be a fire/ safety hazard. Also, the outlets in the downstairs and upstairs bathrooms were not working. All this should be checked before the house is released for guests to check in. My party was also shocked on how I brought up all these issues to Lidia and her response was defensive, bothered, inconvenienced! If she was inconvenienced, imagine us? Our first night was more of fixing the cabin's issues: trying to figure out the bed issue with customer service, the outlets, the TV, we had to have the kids watch the TV upstairs meanwhile we had the extension cord delivered, and the pet hair. After my conversation was over with Lidia, I noticed they quickly changed the description of the bedrooms through their website to the correct size of the beds but I took a screenshot of the false advertisement through their own website and Airbnb. Only if I could attach them to this review. I understand some things are out of our control but these things could've been prevented!! After a couple phone calls back and forth, Lidia did suggest compensation and told me to email my concerns to their customer service. It took weeks for a response and so I called and they contacted Sylvia. She did call but I missed her call due to work and when I returned her call back that same day she said she was busy and would call me back later that evening. Well she did not and I gave her the benefit of the doubt that she would call me back the next day and again nope. Another week passed and nothing. I sent an email and I called customer service again and said she was busy and would leave her a note to call me. This lady is representing your company and did not even have the guts to call me and just sent an email saying this "I apologize for the delay regarding a response, I know we tried to connect via telephone, however, we were unable to speak. I have reviewed this matter with the Property Manager and she is not allowing any type of refunds. I know that this is not the outcome you were expecting, however, we know we did all we could to make sure you had a good stay." No, Sylvia, you did not put any effort to contact me at all and resolve this issue, you just simply swept it under the rug!" If you paid for something based on the description and you did not get what it was stated; you would indeed want a compensation/return or something for the inconvenience of just merely a false description literally lying about your rental!! You guys changed the description after I hung up with Lidia on your website so take ownership of your business mess up!! This is not the tenants fault!! And no, your company did not make sure we had a good stay because these things could have been prevented before our stay. I will say the location was nice and close to everything but it was not worth the headache and losing time and sleep that night over this!! I also wrote an email back that I do not agree and Sylvia yet again did not respond! New Spirit Vacation Homes, it's unfortunate that your customer service doesn't keep your word, doesn't follow through on a timely matter, also gives false advertising/description of rentals and doesn't take ownership!! read more

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What wonderful people to work with. It made all the difference in our stay. The home was comfortable and had everything you could possibly want or need. Great location: quiet, off the main road and nestled amongst the pines. What made this different from your average weekend get-away, was the folks at New Spirit. We had some issues with our car when departing and the staff were so sympathetic and understanding. The people made a difference in our stay and we'll be booking with them again. read more

We have used them several times throughout the years and have always been happy with them. They have a good selection of places to choose from. Whenever we are looking for a getaway we check them out first. read more

New Spirit Vacation Homes - Enjoying the cabin. - Vacation Rental Agents Near Me - Idyllwild, California

These people are crooks. Unbeknownst to me they charged my credit card for a stay I never booked. When I called to ask them about it, they gave me a bogus reservation number from VRBO. Total BS, I wouldn't trust this company at all. read more

The folks at New Spirit Vacation Homes really saved the day for our first trip to Idyllwild. After a broken hot tub followed by a power outage in our cabin threatened to ruin our trip, the property manager Adrian was quick to get us settled into a new unit with a functioning hot tub and even extended our stay by an extra night for the trouble. Adrian even offered to bring us food when we arrived late on the first night, and touched base almost every day to check in on us. You can tell he really cares about the guests here. Honestly just top notch service all around. Gabby was super helpful during the booking process, and Monica (the owner?) was very responsive as well. Would recommend, 10/10. read more

We stayed at the Almost Heaven property with another family. The outdoor space was awesome- it had snowed recently and they even had sleds available for the kids. They spent all day going down the hill next to the house. The house was pretty child-proofed, so we didn't feel worry that the kids would break anything. It was definitely a bonus that there were multiple king beds. We had a couple of minor issues and the management was quick to figure out a solution and make it right. The check-in process in town was easy and well communicated. We'll book here again for sure! read more

Fantastic stay at Almost Heaven. This cabin is huge with plenty of bathrooms and cozy beds. Lots of seating and areas to hang out it is perfect for large groups. The best part is the gorgeous deck out back with multi levels, lots of seating, and a jacuzzi. The deck overlooks the creek that's steps away. Great place for the adults and kiddos. Would definitely love to come back. Staff was also very responsive. read more

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We stayed at the View and the home was amazing! Star gazed in the hot tub and played board games. Office staff was very friendly and helpful. We would love to come back! Thank you for the great stay. read more

Office staff is very nice. The place we rented was not as nice as the pictures show. The ad said King size bed and it was a queen. We spoke to the owner of Spirit homes and she apologized and would give us a discount on our next stay. I should have asked for the discount immediate but did not. We have rented from them two times before with no issues. We will rent next time from another source because I do not trust their advertisement. read more

Well, I do not know why this company has a 2.5 rating. It actually should be a 5+ This is my third time renting from this company new spirit, I would like to say first of all the employees are amazing if I have any questions about the location they are easy to get a hold of. Someone by the name of Sylvia help me help me this weekend. I had questions about the kitchen lights, I called her at 10 o'clock at night and she answered. I was very surprised. Thank you very much for the great service Sylvia, thank you for your help. We stayed at the Vista vines Estates in the city of Temecula this weekend. The location was beautiful, huge property. The home is big spacious the most comfortable beds I ever slept in. They had everything in the kitchen we needed to cook and clean. They have a Jacuzzi that I enjoyed every morning and night. It was so much fun. The house inside is well kept very clean and very up-to-date style. If you just want a weekend getaway to relax, I highly recommend this location you don't even have to ever leave. If you want to exercise you can go hiking on the property there's so much to see there. It is beautiful if you like outdoors I'm definitely coming back. Thank you again, the owners of Vista Vine estate and to New spirit your customer service is amazing and I love all your locations that I have been to looking forward to renting from you again read more

New Spirit Vacation Homes - I took a walk outside of the property. This location is so beautiful. - Vacation Rental Agents Near Me - Idyllwild, California

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If you see a listing with New Spirit Vacation Homes, run far, far away. Rented airbnb from these shysters. Pictures looked very nice. The place was a complete and utter dump. Old clothes in the closet and on floor, disgusting pillows in the closet that were probably taken from hobos, dust and dirt everywhere you look, ripped to shreds outside patio umbrellas, outside area hadn't been swept for quite some time, some electrical runs that cannot be up to code, and a host of other issues. The kicker is they wanted $50 for us to arrive an hour early... because they were finishing up their 'cleaning'. THE ABSOLUTE WORST . read more

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Little Dairy Haven - Just don't expect this to be a haven from bugs. Ants came as soon as we were prepping food. We were washing dishes as soon as we used them, but they just kept on coming. Ants got into the sealed birthday cake before we did. We were picking ants off each other in bed. There were also spiders coming out from in the pillow cases onto our heads. Ruined our night, and we left for home a night early, and my girlfriend has bites on her legs and back. And their advertisement is a lie. It's not a plush queen bed. It's honestly the hardest bed I've ever tried to sleep on, and I sleep on a firm matress at home. We used blankets as window curtains because the bamboo slat curtain on the main window next to the bed is completely see-through. The shower and kitchen sink back up. When we washed our hair, we had to turn off the water and take a break to let it drain. There is an electric burner available, but one of the two burners kept shutting off. The jacuzzi is small, the jets are low pressure, and not all of them work. It also kept losing temperature, within like 30-40 minutes, it would drop from 104 to 98. When we arrived, there was no propane for the bbq, and the company got back to us and got us propane within an hour and a half. But when we asked for the money for the money back for the night we couldn't deal with the bugs anymore and left - we've heard nothing back. Definitely not worth 524$. read more

We are one of New Spirit clients and they have not paid rental monies until you ask multiple times. our property has been stripped of bed linens. we have been charged for repairs that are not justified. They ignored our termination of contract and booked our property. They have yet to pay rental income for February 2025. 'Check in the mail'. They do not respond to emails and telephone calls. The Idyllwild office is CLOSED and has been all week. Owners of EVERETT RETREAT. read more

I highly recommend New Spirit. Our experience and service was great from beginning to end.

Excelentes anfitriones, se comunican en nuestro Idioma, y siempre tienen una propiedad que superan nuestras expectativas!! Gracias New Spirit Vacations Homes read more

As other reviewers have mentioned, this company makes fraudulent claims about their properties and has archaic cancellation and dispute policies. Here is my experience: I checked in to find that the cabin I rented (for an entire month) looked totally different from the photos they posted online. They changed out the furniture in the living room from cheerful 70s couches and chairs to ugly 90s brown couches. I asked for a partial refund, as I would never have rented if I knew how the living room currently looked. At first they refused, then gave me a very small refund (5%) after checking with the "property manager." I was already overpaying quite a bit for this cabin - be careful to note the fees they add on after booking. When I told them I checked with my credit card company to see what my rights were to dispute the charge, they threatened to sue me: (from their email) "should you want to dispute the full charges already charged to your credit card I will litigate and will provide them with the agreement you signed. I want to make you aware that you will be responsible for any fees, I can also send you to collections and small claims court, remember you will be responsible for all court costs and fees as per our agreement signed." They also accused me of filming in the house, which was a pretty ridiculous distraction: "I see that you are a filmmaker, I do hope that you were not planning to film on this property, as you do need permission to do that. The reason I ask is due to what I found below, so I would like for you to please let me know about this, as you did not let us know that you would be filming in the home." I would not recommend renting from this company. Do yourself a favor and get the protections afforded to you by VRBO or Airbnb - companies with legitimate customer service. read more

New Spirit Vacation Homes - They replaced all the furniture without updating their photos - Vacation Rental Agents Near Me - Idyllwild, California

BED BUG ALERT. Rented one of their properties through AirBnB (Dome II). After one of the most arduous check-in processes I can imagine (at a remote office location not near the property involving photo IDs, multiple phone calls, forms to fill out, legal liability waivers, etc), I finally made it to the property only to find that the home was infested with bed bugs. I left immediately and arranged other emergency last-minute accommodations. They not only refused to show remorse for my hardship, they refused to offer a refund! I guess bed bugs are considered an amenity by this rental company. No wonder they need so many liability waivers!! read more

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Like others, this is actually a 0-star review. It is clear that this business is a scam. The owner of this company makes money by being intentionally misleading, confusing, and disorganized. We booked through VRBO. Typically you book, you get a confirmation email, and you're good to go. I started to get suspicious when I received a wall-of-text email requiring that I fill out additional paperwork and return it in 24 hours. I filled out the paperwork on my phone, but they claimed they needed wet signatures, a picture of my ID, and my credit card, even though they already charged my card. Oh, also they claimed my signature on one of the forms was "corrupted." Mistakenly assuming they are an ethical trustworthy company, I had my husband print, fill out, sign, scan, and email the items as requested. We received another email that the paperwork was not complete enough. They needed my signature since my name was on the card. This prompted me to take a closer look at the agreement and other forms as well as reviews. I immediately got nervous. It seems they try to trap you with an agreement that will basically give them the freedom to charge extra without much cause, charge for cancellation, regardless of notifying them before 30 days...anyway, we canceled, and yup, just like others, they are trying to keep the full amount despite the fact that their rental agreement states something different. I am disputing through my credit card, but I think this company is an intentional scammer (based on all the reviews and BBB complaints) and needs to be stopped. How do we really make sure this person/"business" stops taking people's money unethically? Also, from everything I have read, they also have filthy properties (bed bugs, ringworm, mold) and promoted people visiting the town of Idyllwild even during lockdown when travel was dangerous. Read all the reviews here, on Facebook, VRBO, and the BBB complaints/reviews!! Everywhere people are consistently complaining about the same thing. P.S., Monica's responses are steeped in gaslighting. Listen to your gut the minute things do not follow the typical format/protocol of renting through Airbnb, VRBO, and other sites. This is a "business" that should be investigated and shut down. P.P.S., VRBO should also take responsibility for allowing any owner to claim/post that no cancellations are allowed. They should also have their own system that allows customers to flag businesses that are misleading customers. Update: They tried to dispute my credit card dispute and I won. Keep records of all communication with them if you decide to rent. read more

!!!!!!!!!!!!! RINGWORM !!!!!!!!!!!!!!!!!!!!! Rented the dairy cottage in idyllwild for 2 nights. Check was at 3pm told can get in sooner. Finally checked in at 4pm due to covid cleaning ???! *** cottage was not rented prior day. -told at check in jacuzzi is full of chemicals so wait to use it. Really ???? - Entering the cottage found flies all over the skylight screen and had to take the time to clear them all out. - Floor was dirty and had to sweep up. - found extra blankets with dog hair and dog bed dirty with dog hair and dirt from outside. -blankets on bed did not feel clean. - a day after check out me and my wife find a BALD spot on our heads. Found out it is ringworm !!! - our check in was later due to "covid" cleaning and we get ringworm for the first time ever. Yes RINGWORM :/. - i emailed new spirit and never got a reply at all. - this is really un professional "new spirit". I understand later check in times due to some obvious reasons but you had NO guest checked in prior. This was one of our worst experiences at a rental prop. __________________ True intentions take you far, whats your intent with this business? Reservation# 13051 read more

BELIEVE THE BAD REVIEWS!! HORRIBLE!!! AVOID AT ALL COSTS!!! Where do I start? My family of 6 paid in full in September '24 for a rental over the Christmas holiday. I called Nicky 48 hours in advance to confirm the address and it was provided. We arrived to the provided address at check in time only to find the cabin was OCCUPIED. We spoke to the occupant and he stated that he had been staying in the cabin for about a month and had paid to stay another full month!! We immediately called the New Spirit office and spoke to Gabby. She apologized for the confusion and told us that our reservation had been canceled, but not to worry that we had been upgraded and moved to another home. Ok, great! We arrived to the second address anxious to unpack and eat dinner as it was getting late. As soon as we pulled up, I knew this was definitely NOT AN UPGRADE. Not only was it not an upgrade, it was even worse than the initial home we booked. Not enough beds, no game room, no detached living space. It was literally the only thing left in town, so that's where they put us. We called back to tell them to refund us, that this wouldn't work for our group. Sylvia apologized, took responsibility for the mishap and told us she would process the refund first thing the next day. I know mistakes happen, so I was just going to try and enjoy my holiday even though we were displaced. As of today, 1/6/25, 15 DAYS LATER THEY STILL HAVE MY MONEY! So... to date, I'm out over $3000 in rental cost, plus $200 in firewood we never got to burn. Only use this rental company if you don't value your money, don't mind the bait and switch tactic, and you like being given attitude by employees. read more

We stayed in The View and were met with a very cloudy and smelly hot tub. They came out to add some chemicals, but it remained cloudy/smelly. The bigger issue is the ant problem. We saw a few inside (on beds, in cabinets) the first two days. We were then met with a swarm of ants covering the ground floor bathroom. We sent a video to New Spirit and we left immediately (a day early). We asked whether any compensation was possible for one day and were told no, since we didn't give them an opportunity to remedy the situation. I'm not sure that any amount of cleaning would have made us feel comfortable staying another night after seeing an ant swarm in the house. The company and the cabin's owner should be embarrassed. read more

New Spirit Vacation Homes - Ants on bathroom floor - Vacation Rental Agents Near Me - Idyllwild, California

I've rented a place with them recently. Thirty minutes after arrival I found many bed bugs in downstairs bedroom on the mattress, on another mattress on the second floor, as well as the kitchen. Confirmed based on images found after a Google search, there were not bat bugs (although the renting agent was insisting otherwise). We evacuated the place 1am and moved to other place they found us. I did not have a pleasant experience with them. Not recommended... read more

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Booked one of their cabins on Airbnb for our 5 year anniversary. after getting all the weird, exhausting emails, requests for photo ID and more information, and then finding all the horrible reviews/bedbug images we decided this sounded suspicious and cancelled, just barely missing their ridiculous 30 day cancellation window. We basically paid these creeps $300 for nothing and now can't go on a trip at all. Avoid like the plague, I don't understand how they're allowed on Air bnb. read more

BEGBUG Alert!! We booked a cabin with new spirit family in Idyllwild using airbnb. Shortly after arrival we found bedbugs in one of the mattresses. After looking a bit more we realized the entire cabin is infested including all bedrooms, all carpets and even kitchen. read more

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I would give them zero stars if Yelp would let me. The cabin we rented on April 9th _ 11th had broken heaters. The landlord brought heaters that were broken as well. My friends and I ended up staying awake the whole night because it was too cold . The pool was so dirty and the Jacuzzi was broken . The bottoms didn't work properly. The water didn't get that hot. We spent a lot of time trying to fix that and calling back and forth to the New spirit office that was representing this cabin for the issues. Monica was so unhelpful and non cooperative. Don't do business with them they are awful. read more

New Spirit Vacation Homes - Don't do business with this office and don't rent this house. - Vacation Rental Agents Near Me - Idyllwild, California

they have a excellent service, They are kind, have bilingual people that are very helpful. responsable on what we ask, professional in everything. read more

I arrived at my Lake Arrowhead, CA rental late in the day, after 5 hours of driving with 4 kids in tow... Only to be informed that the house we were promised was occupied by the owner. The home owner also informed us that she had spoken with someone at NSVH, named Sylvia, who had promised we would be reassigned new accommodations a week earlier. This was obviously not the case. We learned later that the owner had been exposed to Covid-19 - and had made NSVH aware of this fact. Unfortunately, when we first arrived at the home we had rented, she answered the door without a mask. They offered us an alternative house with "very dirty carpets" - which we refused and were forced, without any assistance, to find new accommodations for 4 children and two adults. Two hours later, we checked into the Lake Arrowhead Resort, the only place we could find with availability--that seemed safe enough for us to stay at with an asthmatic child during a Global Pandemic. We needed two rooms to accommodate our party and meals to make up for the dinner, and subsequent breakfast, we were unable to cook. We also had hundreds of dollars of food in coolers in our car so we could cook all meals at home and stay safely away from restaurants and other people. Unfortunately, we were forced to leave all food and drinks in the car for the night. The hotel wouldn't touch it due to Covid-19 fears. Sadly - but not surprisingly, we never heard another word from NSVH and could not find a comparable cabin available for the same dates, in the same town, or within our price range. So the next morning we had to pack up the kids, load the car, and drive to a 2-bedroom condo in Big Bear, an entirely different community. There, we couldn't check into until 4 and had not only missed a full day of vacation, but also had to cancel all of the activities we had planned in Lake Arrowhead. Trying to rebook them at a new lake at the height of its summer tourist season proved impossible. Sadly, we were unable to do much of anything. To add insult to injury, we had to throw away most of the food as it had spoiled or gotten water logged while sitting in the car for two days. This meant spending more of our vacation shopping and not doing anything we had planned. Since then, Airbnb reimbursed our house fees, but NSVH has done little more than ignore me and my lawyer in our attempt to reclaim unexpected hotel and internet fees, food costs, and gas to drive an hour to a new location. They told us to "cease and desist" when we tried to continue with our claim. Accordingly, we will be pursuing formal legal action. Be warned, they are not only unprofessional and disorganized, they are also rude and dismissive. read more

Had one of the very best rental experiences of the last 20 years with New Spirit. Rented a great cabin near downtown Idyllwild, and was really pleased with: 1) The cabin actually looked as advertised in the pictures - not distorted lenses or careful shots to only show parts of the house. 2) How clean everything was - 3) How comfortable the place was 4) And the excellence of the customer service. We've already scheduled a return for next month. read more

This rental was absolutely wonderful! Super clean and updated but nice homey cabin feel! We loved the cabin it was perfect! Big yard and many activities in back with fireplace inside. We purchased the wood package which was also perfect for our stay! The vacation rental company was such a pleasure to rent from. They provided information on activities and restaurants and stuff around town for us during our stay. Check in and out was very easy as well! We rented the peaceful pines / formerly cricket retreat... read more

New Spirit Vacation Homes - Photo of cricket retreat/ peaceful pines - Vacation Rental Agents Near Me - Idyllwild, California

Booked through VRBO and on their contract that we signed it clearly said "Cancellations must be made 30 days before the first date of the reservation in order to avoid a two night rate charge (45 days for holidays). Cancellation before 30 or 45 days will be charged a $100 cancellation fee. No refund will be given for early departures. No refund if you are asked to leave early. No refund during major holidays (July 4th, Thanksgiving, Christmas, New Year's, and the entire months of November and December). No refund within 5 days prior to arrival. NO CANCELLATIONS ALLOWED FOR 1 NIGHT STAYS. * An extended stay of 7 days or more will only be refunded 50% of reservation cost prior to 45 days of arrival." When I originally sent my request for cancellation Lidia the assistant office manager said the office manager will get back to me in 72 hours. 11 days later still waiting for a response after four follow up emails and four phone calls. It looks like I will be reporting them to BBB, disputing the charge with my credit company and consulting my lawyer since clearly these people are shady and might send my dispute to collections. read more

Had a safe and amazing time! The house we stayed in was awesome it was clean and cozy with the most beautiful views! The huge deck had panoramic views and it was just breathtaking. Celebrating the New Year here was such a great way to start 2021 off right. We cooked up a bomb dinner because the kitchen was equipped with everything you need! We kept warm with such a cool wood stove fireplace with all the firewood you need. And being up in higher elevation and all, we had the best sleep in the most comfortable beds. Would definitely come back and stay! Staff was helpful! 5 stars read more

As I have stated above we have been more than understanding about the fires, it's pathetic that you're trying to use this for an excuse for poor service / sympathy when are main grievances are about the false advertisement, so called "24hr call outs" that didn't happen and terrible customer service most of which was before the fires even happened. please see attached for our correspondence of their so called "24 hour call out" before the fires and that they tried to "rectify the situation"? All lies... And as I had stated above we were completely understanding of the fires, we allowed 5 days for even a message to let us know what was happening and then had to chase you up? Please provide proof that this isn't the case? Obviously you can't.... All we have done is go about our complaint in the correct manor and when offered a pathetic 15% of our money Back decline the offer for you to then say we are "harassing you" is absolutely ridiculous and It really baffles me how you've got this far as a business owner. Clearly the 1* reviews will just become a staple of your business, we will be taking this to the BBB I only hope you take this feedback and try to improve on your business as customer feedback - the good and especially the bad/ constructive is an integral part growing any successful company. Also I still haven't received this so called $100 refund you keep talking about? Haha read more

New Spirit Vacation Homes - Vacation Rental Agents Near Me - Idyllwild, California

Do not go to Idyllwild if you are a group of more than 4 people. We rented the dome which sleeps up to 16 people. We had 12 adults for a weekend getaway, and it was the worst experience all of us have ever had with a rental property. we are all over the age of 50. Yes we went to have fun bbq and drink and enjoy ourselves, but could not do that because of the neighbors complaining 24/7 even when we weren't outside, they were still complaining about noise, about the cars parked in the driveway, not in their driveway in our driveway they said we had too many cars well yes there were 12 couples so yes we have six cars we all came from different areas. They were peering over the fences watching us through their windows. It was crazy. I was getting text messages from the rental place saying we were being too loud at 3 PM in the afternoon while we were outside bbqing in a sitting area specifically for bbq's with a fire pit that we could not even enjoy because of all the complaints from the neighbors they kept threatening us That code enforcement would come and kick us out which no one ever showed up to the property to see if the neighbors complaints were even legitimate which they were not. I took several videos every time they text me of the environment and what we were doing to show that we were not being excessively loud. Yes we were talking. Yes we were laughing and we had a small speaker, listening to music which the house provides. Why provide all these things if you can't even enjoy them. We tried playing a card game INSIDE so there was laughter and some loud voices off and on yelling I won, but NEVER past 10pm. These complaints all came during the day like I said it was crazy. I'm even thinking of taking them to small claims court for a refund and complaining to the mayor or city of Idyllwild. it was so ridiculous and it ruined my whole weekend which I tried to organize for my friends and cousins to have fun. I was stressed out. I felt like crap because I had to keep telling everyone to keep it down to lower their voices and stop laughing so loud how ridiculous is that at 3 in the afternoon! do not go to Idyllwild the neighbors are not inviting and they want total quiet, which is fine if you don't rent out properties to visitors, trying to have fun in the mountains. Go to big bear. I have never had a problem there and we go several times a year and rent cabins. This long review does not even scratch the surface of the worst experience ever had. read more

My husband, dog and I stayed in one of New Spirit's rental properties in Idyllwild for my 30th birthday. We had a blast! I booked through AirBNB, but had direct contact with New Spirit staff via email prior to our trip. I hadn't checked Yelp before booking, and made the mistake of looking the night before we left. To be honest I was really nervous for our upcoming stay after reading so many poor reviews. I am pleased to say we had a 5 star experience! The staff were friendly and accommodating, we even booked an additional night because we loved our stay. Lydia made our request happen and was helpful with my early check in/out questions The home (Bear's Den) was gorgeous. It had the mountain cabin home vibe, but was newly remodeled inside which made for a comfortable stay. The home did not have AC, but thankfully it wasn't terribly hot. We were provided with extra fans to cool down the home. Everything was in working order, including the BBQ and hot tub. In all, we had a lovely time (seriously, I can't stop talking about our stay!) and will be booking again, this time directly through New Spirit. read more