I stay at Marriott's 70 nights a year. This property should not be associated with Marriott at all. My family stayed for the weekend and when we got to our room, we were only given one towel. We tried to use the phone in the room to go down to the front desk to request more, but it was broken. We went to the front desk and they said we could have a towel in an hour. They didn't have any. Saturday we requested new linens as ours were dirty from the moment we checked in and long story short after multiple requests and four hours later we still weren't given any. This forced my family to book another hotel for the night and move. I have never written a yelp review, but my experience was so bad that I wanted to warn everyone. Do yourself a favor and skip this place at all costs read more

I have generally had good experiences with Fairfield Inn properties and other Marriott-branded hotels, which makes this stay especially disappointing. The problems began before check-in. Due to an unexpected situation, I could no longer travel with my teenage daughter to a commitment in Temecula, so my mother drove from Tucson to accompany her. I contacted the hotel to transfer the reservation into my mother's name and complete a credit card authorization so that the room would remain charged to me. I spoke with Samantha, who was extremely helpful and compassionate about the situation. She added my mother to the reservation and emailed me the authorization form at 1:48 p.m. on July 29. I completed and returned it immediately. Samantha was the bright spot in this experience, and I sincerely appreciated her help. Unfortunately, when my mother checked in on July 31, she was told that no credit card had been authorized and that she would need to pay the full amount herself. The hotel then charged her card, taking several hundred dollars from funds I had specifically tried to protect by arranging payment in advance. After I became aware of the issue, I called the hotel and spent nearly 30 minutes trying to resolve it, including approximately 20 minutes on hold. The staff member eventually confirmed that the hotel had received the authorization and that an internal error had occurred. My mother had also been given incorrect information about the hotel's authorization policy. The hotel offered to refund my mother's card and charge mine instead, but that would have left her without access to those funds for several business days while also placing a new charge on my card. I ultimately sent the money directly to my mother so that she would not be financially inconvenienced by the hotel's mistake. I asked for a manager to call me the following Monday so we could discuss what happened and how a properly completed authorization had been overlooked. My mother was also told at checkout that the manager would be calling me. That call never came. That lack of follow-through is ultimately why I am leaving this review. Mistakes happen. What matters is how management responds when they do. A simple phone call, acknowledgment of the error, and assurance that the staff would receive additional training could have gone a long way. Instead, the manager never contacted me. There were also concerns about the environment around the hotel entrance. My mother and teenage daughter repeatedly encountered people lingering near the doors, along with strong marijuana and other smoke odors. My mother moved her vehicle because she did not feel comfortable leaving it near one of the entrances. She also witnessed a person bathing in the sprinklers outside her window. While a hotel cannot control every person who enters the surrounding area, guests should feel that entrances and parking areas are being monitored appropriately. The room itself was reportedly nice, and Samantha provided excellent service during the initial arrangements. However, the payment error, incorrect information, uncomfortable conditions around the entrances, defensive response my mother experienced at checkout, and complete lack of management follow-up overshadowed the positive aspects of the stay. I have stayed at both the Courtyard and Quality Inn in the Temecula/Murrieta area. Although the Quality Inn's rooms were more dated, its staff and management provided a significantly better customer-service experience when an issue arose. It is concerning when a Fairfield by Marriott falls short of that standard. I will continue staying at other Marriott-branded hotels, as my daughter travels frequently for dance and we already have multiple Marriott stays planned. However, I would not choose this Fairfield Inn & Suites again, and I would encourage travelers, especially those arranging accommodations for teenagers, older relatives, or guests using a credit card authorization, to proceed with caution. read more

Fairfield by Marriott Inn & Suites Temecula - Hotels Near Me - Temecula, California

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I had a terrible experience during my stay at this hotel. When I went into the bathroom around 3am, I discovered two roaches, which was extremely disturbing and completely unacceptable for any hotel. I reported the issue to the front desk. I was told that the manager would reach out to me to address the situation. Unfortunately, I never received any follow-up. After waiting, I eventually had to call the hotel myself, and even then, the matter was not handled in a satisfactory way. The lack of cleanliness and the poor customer service were very disappointing. Based on my experience, I would not recommend staying at this hotel. read more

Fairfield by Marriott Inn & Suites Temecula - Roaches in the bathroom - Hotels Near Me - Temecula, California

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The hotel parking is very dark but also is the entire area. I was greeted upon entry but nothing special even if you have a gold/titanium status. I was given a key and a parking permit to place on my car. I noticed the price of the hotel was lower if I would have booked the same day which kind of sucked. The person checking me in stated there was nothing she can do about the price difference. It is very close to downtown Temecula about a 7 min uber ride. There's also a jack in the box right next door. The elevator wasn't working see picture. The room wasn't the best. The ac or fridge made noise all night or maybe it was the toilet from the room next door. Bed was comfy television did not have any streaming applications and was as big as an iPad. Jk not. I did not try the breakfast but did grab a coffee to go. If you need a quick place to sleep and feel semi safe that your car won't get broken into I'd stay here. read more

Fairfield by Marriott Inn & Suites Temecula - Hotels Near Me - Temecula, California

Awful hotel. Checked in and already had off vibes about area and hotel. Lobby and elevator were beat up, disgusting. Hallways were outdated and went to room and no surprise the room was awful as well. Photos online do not match what the room looks like. Immediately made other accommodations elsewhere as I was not going to even try to spend the night there. read more

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Awful property, Marriott ought to be ashamed that their name is associated with this hotel. Unfortunately I made the mistake of not looking at the reviews prior to booking. Rooms are outdated, banged up, and DIRTY! When we checked in to our room, we immediately noticed that the floors were not properly cleaned. A call down to the front desk led to nothing. And no room service the next day either! Take your business elsewhere while in Temecula. read more

The moment we walked into our room, something felt off--and the smell was terrible. The hotel is clearly older, and the rooms haven't been updated at all. I mentioned the odor to the front desk, and they sent someone to spray, which helped temporarily. My family and I stayed for the weekend, but the room just didn't feel right the entire time. The first night was manageable, but by the second night I was ready to leave . The mirrors facing the bed were already a red flag (if you know, you know). Honestly, we should've trusted our instincts and walked out as soon as we arrived. I told the receptionist about the situation and asked for a refund for my 2nd night stay. She said she would inform management and took down my phone number. But based on the reviews I've seen, I'm not expecting a call back anytime soon. Find another hotel if you can!!! I will not step foot in this establishment again! read more

This was probably the worse Fairfield I have ever stayed in throughout the country. This hotel is ran down. The reviews are true. There is a smell inside. Our hotel room was small, hardwood floors for no reason, the bathroom was very small and the lighting was horrible. Trying to do makeup with yellow lighting can be a disaster. No shower cap and no magnified mirror. The elevator runs very slow. Parking is limited and fills up fast at night. The bed was hard and uncomfortable. They offer breakfast and there is Jack in the Box in the same parking lot. It is located in a nice area and across from a bowling alley. The A/C worked well. There was a fridge and microwave in the room. Customer service was okay. Whenever we walked through at night, we were ignored by the same man. Our room was clean but was in desperate need of a refurbishment. I could not do more than a weekend here. read more

I stayed here with my bridesmaids the night before my wedding. The front desk workers were very friendly. The rooms were what you'd expect from a Marriott. They were clean but a bit small. The only room that was larger than expected was the King with a whirlpool tub. The bathroom in that room was huge and great for getting hair and makeup done. The complimentary breakfast was alright. There were waffles, eggs, sausages, cereal, etc. The only thing I was annoyed about was the random extra $20 charge they put on my card. The stay was already overpriced as it was, so I'm not sure what we did to incur more charges. That being said, we did have a fine time, and I would recommend staying here if you want to stay in Temecula without spending loads. read more

DIRTY DIRTY DIRTY - zero star. I have stayed at other Marriott Hotels thru the years with no issues. This place was the worst. Disgusting. First room I noticed something on bathroom floor - it was Blood!! Moved rooms - floors sticky so I go to put a towel down and it has a huge gross clump of hair. Pull back the sheets and a dead bug. Who is cleaning these rooms! Then the clock alarm goes off at 6am. Sending email to General Manager and anyone above her. So, as I am checking out person in front complaining too. read more

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Ms. Hope was the best welcome we could ever have here. She gave us fabulous suggestions for our girls trip in Temecula. We had a pregnant attendee and she even had non-alcoholic suggestions for her!! Our check in experience was flawless, the rooms were clean, breakfast was stocked and we thoroughly enjoyed our stay here. Thank you Hope! You were the reason we loved the Fairfield! read more

Pros: *hot breakfast 7-10am *Nice, helpful staff *free parking on site *fridge , tiny (one cup) coffee maker and microwave in room *close to Viper volleyball for our tournament Cons: *old, dilapidated building (needs a lot of updating) *has a smell *beds are hard and uncomfortable *2-queen bed rooms are small *elevator is slow Would only stay here again if the tournament is at Viper. Might stay the Hilton instead. read more

We stayed a single night here and are grateful it was a short stay. We checked in and were given probably the worst room located on the first floor located right by an exterior door. We heard this door slam all throughout the night. The room was extremely small and outdated. Thankfully we were just sleeping for the night and didn't have to spend much time in the room. There were cobwebs in the corner of the ceilings, the toilet ran nonstop and the tv was very small. I've stayed in Motel 6s that felt cleaner and nicer. We checked out the breakfast before leaving in the morning and were dissatisfied with that too. The juice machine wasn't working, there was no creamer for the coffee and the scrambled eggs were wet. We weren't expecting much but still left disappointed for what we paid. read more

This hotel has gone downhill, big time. The previous time we stayed in february, we were in room 236. It was a suite with 2 tvs and 2 remotes, neither of which worked on either tv. The shower took 20 minutes to get hot water. This last time, we were in room 235 and it smelled stale. At least the remote worked and the water was instantly hot. The hotel needs a refresh, IMO. read more

I wish I had looked at their Yelp page before booking. I cannot express how dissatisfied with our stay I am. We booked this hotel this past weekend (06/07/24 to 06/09/24) We were in Temecula for a wedding on 06/08/24. We arrived very late to our check-in around 9 pm. The room was disgusting, with stains on the floor, curtain, walls, window, and couch. The vents FULL of dust, and the TV remotes were full of dirt in between the buttons. We voiced our concerns to the front desk but they had no more available rooms. We were informed that the hotel manager would be notified and she would contact us in the morning. She never contacted us, and the following morning when my husband went downstairs the hotel manager was not around. We left for the wedding and came back well past 1 am. We never heard back from anyone. We could look past the dated furniture and TV but the stains and dirt are impossible to look past. This in no way reflects any of our previous stays at different Marriott Hotels, which is why I didn't bother to look at the reviews. read more

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Never in a million years on earth will I ever go back here again. Smells just feels creepy in a 4x4 size room. Wasn't worth $110.19 read more

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We decided to head back to Temecula for a wine tasting trip and I wanted to give this place another shot. Maybe we just got a bad room the first time around. NOPE! Nothing has been done to bring this place up to Marriott standards. It's embarrassing really. Felt like I was staying at an old Motel 6. Gross. read more

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I was only here for a short time during my weekend in Temecula, but it was very comfortable. We were able to sleep 3 comfortably since the couch pulls out into a bed. My bed itself was so comfortable! I was very impressed with the continental breakfast. They had a waffle maker, to which I added chocolate chips and brown sugar. It was delicious. Really great breakfast options! However, the real star was Hope. She was so friendly with everyone. There was a small problem with our room and she was super understanding and took care of the issue and compensated us for our troubles. I will be back! read more

Upon our arrival, we were placed in a room that had chipped floors, and missing knobs on the air conditioning and heating unit. The front desk was very accommodating and gave us a suite upgrade. Loud freeway noise on the side of the Hotel near the freeway. You can hear other people in other rooms really well, especially above your room. This Hotel needs updating and sound proofing. Our sheets had stains on them. The room was very clean! I prefer the suites with two televisions in the room. We've been coming here for over seven years but it's just not the same. read more

Fairfield by Marriott Inn & Suites Temecula - Floor really messed up. - Hotels Near Me - Temecula, California

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We stayed here for a Saturday night for a wine tasting getaway weekend. Check-in & check-out was an easy peasy process with Ms. Kuveke being the only one saw there at the front desk. We did arrive here early around noon to try & check-in but our room wasn't available. They don't hold or store any luggage/bags due to Covid. Complimentary parking. I didn't get the chance to take any pics of the room since we got back late & the girls wanted to clean up & get to bed. Our stay was decent. The room was spacious. No carpet (whew). We didn't use the fridge, coffee maker (no drinking water) or the TV. We had the 2 QQ + sofa bed, studio room on the 3rd floor facing the pool & the freeway. It wasn't loud at all. The bathroom could use a make-over, the room was standard but overall everything worked fine. AC worked well as well especially with this hot summer weather! FYI - the thermostat is against the wall in the "living room" area. Easily to be missed for it is blocked by the standing lamp. We thought we were control it on the unit below the window but there were no knobs! We had no idea until we went downstairs to ask the front desk. At the same time we requested for extra set of towels - which they had readily available to provide! CON: No complimentary water bottles in the room. You have to purchase at their "market" downstairs by the front desk. The complimentary "breakfast" that they provided were coffee, tea, milk, individually wrapped muffins, granolas, oatmeal & some fruits. It's located directly across the lobby from the front desk. Oh there is Jack in the Box in the same plaza with just a minute walk from the front lobby. Gotta get them tacos for late night snacking! :) ::::::::::::::::::::::::::::::::::::::::: -:: OVERALL RATING ::-   4.0/5.0    ::    Hotel 4.0/5.0    ::   Front Desk   4.0/5.0    ::    Room ::::::::::::::::::::::::::::::::::::::::: read more

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This is a great hotel for business travel and nothing fancy. It's actually really nice inside. They have everything that you can possibly need. They have a great little gym. They also have a 24 hour little market that has a bunch of snacks and medicines if needed. Each room has its own little desk in the living room. If you're looking for a place to stay in Temecula that's not too expensive and easy. This is a place to go. The service is great as well. read more

Excellent stay at Fairfield Inn. During the end of COVID times, masked are still required and breakfast consisted of bagged bagels & muffins. There are coffee and juices as well. There is a robot on staff. Dial the front desk for some towels or something and a robot will come up to deliver. You'll get a phone call that the robot is at your door (approx 20 mins... so don't be in a hurry for your item). The kids and hubby got a kick out of it. We got a suite with 2 double beds and pull out couch. The room had two TVs. Nice! I'd stay at Fairfield Inn again! read more

Fairfield by Marriott Inn & Suites Temecula - Kids enjoyed our short stay at the Fairfield Inn in San Marcos. Cute bench art, Robot server, & pool. - Hotels Near Me - Temecula, California

We arrived at 6 pm and found the room to be disgusting with trash everywhere. I am a VIP elite and this is how I am treated. Unbelievable to be treated this way. Sam said this was a mistake but did nothing to make this acceptable. I am highly disappointed in the Marriott brand at this point! read more

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My first contact was with the MOD (Manager On Duty), who happened to be Jeanette, the general manager. She was so nice and very helpful!!! She helped get us checked in, and then provided us with some information about things to do in the area. She also helped with check out and was extremely nice then as well. The rooms were comfy; the TVs were a bit dated, but they worked. The bed was very nice and relaxing. As an included perk, the breakfast was pretty tasty. Both of the breakfast attendants were so sweet and considerate. Recommended?: Yes. Nice place. read more

DO NOT STAY HERE!! I stayed here 3 nights for a family wine tasting get away. Booked 2 double queen rooms through Expedia, which falsely rated this place in the 8 range as very good. I thought the Marriott Bonvoy brand would provide a decent reputable quality experience but instead it was a poorly negative one. First night after check in, was unable to use the bathroom sink because the counter top was dirty and the pipe below the sink was broken and poured water onto the floor. The desk clerk was very apologetic and changed our room to king bed suite. That room had a horrible mildew smell and the mattress felt over 20 years old, lumpy all over with no support, just sunk in the middle. The next day, got into a different double queen room which had a better mattress but the TV was not working, which they later fixed. One of the two light fixtures in the bathroom did not work. The air conditioner in the the other queen room was broke and they didn't fix it. Thank goodness it wasn't that hot of a weekend. Someone was smoking marijuana in the next room which stunk badly. Pool: appears neglected, stained, unsafe and beach towels looked like worn old hand towels. Carpet in the hallways: were soiled and not vacuumed. Elevator: slow and small Stairwells: dirty, smelled horrible Overall: Dated hotel that does not maintain their facilities and apparently housekeeping and maintenance staff do not communicate. However the front desk staff do seem trained in customer service, but they don't have control of a slowly dying facility. read more

For a quick one night stay it met the need. The hotel feels a little dated with aging sheer curtains and walls seem a little thin, but otherwise the hotel is clean. Breakfast was satisfactory and nice that it's included with the stay. read more

Stayed 2 nights at this location. The staff was very friendly and helpful however the hotel was in need of a major renovation. We moved rooms due to a toilet that would not adequately flush, the room had a terrible odor and the television in the bedroom needed to be reprogramed to work. A very nice maintenance worker plunged the toilet and worked on the TV however the next morning things had reverted to the same issues. We changed rooms and again the toilet had issues. Also the wood laminate flooring had a couple of large holes which should have been fixed prior to renting the room! Tiles in the bathroom were coming off and the stopper in the sink was not working correctly! Breakfast was not worth going back for the second day! Only 1 star should be given to this experience!! read more

I've stayed at a number of different Fairfield Inn's and this one is just okay. It's definitely not as nice as many of the others. As with virtually all Marriott properties, they do maintain pretty high standards of quality. However, this place is somewhat older and the rooms were quite small. The breakfast was pretty much the usual fare, but they did not offer any bread or bagels to make toast which I was not pleased with. Also, the orange juice was highly watered down. This is something I used to experience just about everywhere, but most places seem to now offer the real thing. The juice here was about two-thirds water, so be aware. Other than these issues, I thought the place was just fine. read more

Fairfield by Marriott Inn & Suites Temecula - Hotels Near Me - Temecula, California

I am a loyal Marriott customer and will go out of my way to stay at a Marriott property, even if it means I have to travel a bit to my ultimate destination. This past weekend we stayed at this hotel and I wanted to share my comments. Lobby/General Area: The lobby and hallways were nice and confirmed with the Marriott brand. The breakfast area was pretty big and very clean, likely because roy wasn't used to server breakfast, but more a place for guests to gather and socialize on their own. Breakfast: I was disappointed to see only "grab and go" for breakfast. This hotel offered granola bar and muffins only, in addition to coffee. Would consider this lorr of snack food than breakfast. Even in the post-pandemic time, I have stayed at Marriotts recently that include fresh fruit, toast, hard boiled eggs, juice, etc. Room: We were accommodated with an early check-in, which we greatly appreciated. The room we we're assigned was what we had reserved, with a king size bed. The floors were a nice vinyl, but I prefer carpet. No biggie. The bed was made and clean although it was just kind of tossed together and kind of sloppy. The furniture is in definite need of upgrade. Most have chips and are showing their wear and tear. Bathroom: This is where most of my disappointments reside. As you can see from the photos, the tub was really stained although appeared to be clean. Wall paper needs to be replaced throughout. The lighting was poor. The floor just seemed like a path job with outdated tile and marble transition to the vinyl floor. The toilet seat was not installed right and slid when you sat down. The room included 1 was cloth, 1 hand towel and 2 bath towels. Not sufficient for a reservation that was for two people. Also there was two conditioners and one soap bar. They front desk was helpful in providing more towels and shampoo, but they should have already been in the room. Pool: Didn't capture any pictures. It's small but would work well had it not been so dirty! Lots of debris floating around. We did ask for another room, but the hotel was sold out. If there was another hotel in the area with availability we would have moved, even if that meant going to a non-Marriott. I would not stay here again, I'll look for another hotel in the area or drive the 20 minutes or so from the next town. Again, as a loyal Marriott guest this hotel is need of some significant updates. read more

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BEWARE! Never come here if you need to stay for a few nights. Staff and managers are horrible and dull. Room has 2014 TVs and AC that smells like gasoline, hair in the shower, that isn't mine. The free breakfast is just fine, but the manager decided not to put coffee out, but put the creamers out just for the looks. Manager is dull, bxtchy, annoying, and doesn't care about anyone's stay. Came here for the hot tub and pool, Hot tub was busted, manager did not want to turn on heater because of the energy bill. Never come here. Stay at another hotel. read more

Amazing experience here. Ignore any negative review on this place. The staff was extremely polite and the room was very comfortable. I was also very happy to have breakfast included. Definitely going to stay at this location again. It is also very conveniently located close to some places I really wanted to visit. read more

Stayed here for the Snow Patrol concert being held at Harrahs up the way from here. I have to say, as a person who used to work for Marriott when the concept of Fairfield Inn was introduced, I really like how it has evolved. This location is convenient to the wineries of Temecula as well as easy driving distance to the quaint village where all the restaurants are located. Rooms were clean and parking is free. Located adjacent to the freeway yet I did not hear the noise of the cars. My issue was I left shower gel in the bathroom when I called back the same day it mysteriously disappeared without a trace... No housekeeper to fess up that she had tossed it either, that's troubling because I had said I completely understand if they had tossed it but NOPE no one was honest. I left a cash tip in the room and asked if that had disappeared as well pfft that was barely acknowledged so humph lesson learned be extra careful in leaving items in the rooms as you can't count on housekeeping to retrieve or admit to the disposal of items as non consequential as body wash ={ Respectfully Reviewed read more

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A lot of freeway noise and main road noise. Clearly windows and insulation not sufficient. Radiator extremely loud. Would've kept us up all night. However, customer service was good and they did give us a an extra blanket when we requested to keep warm since we didn't want to use the radiator. I would not stay here again due to the location and noise even though the customer service was good. read more

Im a loyal brand customer. My first observation after getting into my room with a 45 minute checkin and running my cards 5 times due to problems with their system, was the mini tv. Then, when I saw multiple charges on multiple credit card accounts from online checkin and my front desk experience, I walk for accounting support from evening auditor and he hung up on me, causing me to have to get out of bed to go finish my accounting inquiry in person. He refused to speak with me about my account, continued yelling and threatening me. He told me to talk to the manager but refused to tell when I could do so when I asked when I could call her. Now it's midnight and I can't sleep. Will be up all night checking my banking for erroneous charges. I just wanted to sleep. Won't be here again. read more

Fairfield by Marriott Inn & Suites Temecula - Mini tv - Hotels Near Me - Temecula, California

Excellent customer service! About an hour into our stay it became clear that our A/C was not working. We called the front desk, and the evening manager (I think her name was Hope?) came right up to our room. After a brief attempt at fixing the air conditioner, she produced keys to a new, bigger room with working A/C. She was super nice and helpful. The hotel was also clean and not too expensive. read more

If I could rate it 0 stars I would. I would never recommend this place to anyone. We went to check in on thanksgiving evening and the front desk associate was scrambling. There was 1 party in front of us, and it took them 25 minutes to get to us next. When it was our turn, the front desk associate said there was limited rooms, and we were cutting it close? (Not sure who was cutting it close) - he provided us keys, and we went to take all of our stuff up to the room. As I opened the door to our room, we found other guests sleeping in the bed. We quickly closed the door, and went back downstairs. It took the front desk 40 minutes to finally help us, and get us a new key. Their "auditor" provided us a new key, and said there was limited space, but their manager Hope would be in the following morning to discuss any concerns with us. We asked to be walked up to the room, to ensure our safety was met. I left this morning, and my partner noticed his key was no longer working and he went downstairs to get a new one. Hope was down there, and said they only checked us in for one night, instead of our full stay (3 nights). She provided him a new key, and my partner told her that he had concerns to talk to her about, but he was on his way out. She followed up with him that she "heard about situations that happened last night, and everything had been addressed with her staff." There was no apology or an ounce of empathy. I had to then go get a new key on my way in, and again was met with hostility from Hope. I addressed her that I was shaken up, and really traumatized by the experience last night, and I got the same response that "things happen." Not only am I disappointed as a Marriott member, but disgusted as an avid traveler that hospitality in this establishment is poor. I understand that things happen, but it's how you recover as a manager and establishment that speaks louder. Hope does not deserve to be in customer service, nor does she deserve to be managing and influencing other individuals. I will never recommend this place to friends, family, coworkers, and peers. read more

1. We arrived with another couple. Out room was $80 more per night than theirs. Fairfield response: "Sorry, you booked through a third party. Nothing we can do." 2. The toilet in our room doesn't work. Fairfield response: "Sorry, you booked through a third party. Nothing we can do. But there's a public toilet down the hall from your room that you can use." 3. Middle of the night, I rolled over onto a push pin that had been placed under my sheets. Fairfield response: "Sorry, you booked through a third party. Nothing we can do." You'd think that they'd at least want to follow up with the housekeeping staff to find out why there was a sharp object under my sheets. And why would a third-party booking have anything to do with giving us a room with a working toilet? read more

As a Marriott Ambassador, I'm very familiar with Marriott's hotels and honestly I'm shocked that this place is even a part of the franchise. Upon arrival, there were no towels in the room. We paid for service to the room, which was never provided in all of the three days I stayed there. I had to call and ask for towels every night. This hotel is pretty outdated as well; older TV's, wallpaper, furniture. But it works for just a night or two I guess, I definitely wouldn't stay here long term. The "hot" breakfast is super disappointing. There's only eggs, sausage, a waffle maker, a few fruits (apples, oranges, sometimes bananas), and vanilla yogurts in the fridge. I'm glad to say that the staff here are kind and helpful, but some improvements need to be made for sure. read more

This place is fairly nice clean and seems like it's kept up to an extent. The service is great. The front desk always answering there phones and very helpful. Only reason why they are jot getting the fifth star. There was empty plates and trash at the pool which made it feel dirty also in the laundry room was not completely well kept but still manageable. Dryer was out floor unswept. Hallways and rooms completely breakfast area super clean. There breakfast as well was not the greatest. Honestly for over 300 a night and 150 for a pet fee you would think this place would be upset a bit more. read more

First of all I would rate this place 3.5 but rounded up bc of customer service Rhonda (I think thats her name. She worked 3am to 11 pm on 8/29). She had our room ready and was very helpful and pleasant during check in and when we were going in and out of hotel). Gave great recommendations of surrounding business..ie Chin s Gourmet Pros: Right off 15 & 79 fwy Within 5 miles of shoppping areas (like a Costco, resturants, Target, mall) 3 exits from Pechanga Clean rooms Super comfy beds Renovated rooms and building Breakfast inlcuded Cons: Although renovated, you can see a little outdated things like, outlets loose/few, the bathroom toilet are low flush but had to push button 2x to be effective can see pipes under sink. Outdoor pool not that clean (leaves, dmall debris, not heated) read more

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