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    My Best Friends Place

    3.0 (2 reviews)
    Closed 7:00 am - 6:00 pm

    Services - My Best Friends Place

    Pet boarding

    Dog walking

    Pet physical or wellness exam

    My Best Friends Place Photos

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    5 years ago

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    Hounds Town - Atlanta - Smyrna

    Hounds Town - Atlanta - Smyrna

    3.0
    (4 reviews)

    BEWARE of boarding your pets! Unsanitary conditions!! Positive reviews are owners friends. He's…read moreon FB asking his friends to give positive reviews to counteract the "fake" reviews (https://www.facebook.com/share/v/1L1mjFs2g5/ ) We had our reservations when we toured the facility. The dogs DO NOT GO OUTSIDE. They play and POTTY inside all day. We were concerned, but were reassured they pick up immediately and are always cleaning. We should have listen to our guts. We boarded our dogs for 1 week while away. They were both healthy. When we picked them up, one dog's eyes were runny. By that evening, they were so puffy he could barely see. Took him to the vet and got some eye cream for an infection, as well as irritated skin around his paws. After a couple of days, he began to have this deep hacking cough. Back to the vet! As it turns out he also caught a respiratory infection while there. And yes, the other dog began to show symptoms not too long after for the eye infection and the respiratory infection. Luckily we caught his quickly and he is not suffering as much as the other dog. It's been over a month (and approx. $2000 in vet bills) and we are still dealing with it. Another thing that has happened is the pooping inside did not immediately go away and we had issues with that as well as poop eating (coprophagia), something they have NEVER EVER done. That has been extremely hard to break. I would STRONGLY ADVISE AGAINST sending your pet to this facility. UPDATE: the owner is not telling the truth. Our puppies were there the week of March 7 through the 14th. How dare you come on here and try to say that we were never there. Shame on you! He's in the video you posted while he was there! I also included the video with my other dog as well.

    I had a very concerning experience with this dog daycare facility and would strongly urge other dog…read moreowners to think carefully before bringing their pets here. On a recent date, my dog was attacked by another dog while in their care. I was contacted by staff immediately and had to seek veterinary treatment, as well as file a police report due to the severity of the incident. What's especially alarming is that I was told by an employee that this same dog had previously attacked someone and was classified as "vicious." Despite that, the dog was still allowed to participate in daycare. That raises serious concerns about their safety standards and decision-making. Animal Control opened an investigation and attempted to obtain video footage, but the owner--who is the only one with access to the surveillance system--has reportedly not cooperated. I also obtained records confirming the prior incident, which makes it clear this situation could have been prevented. On top of that, getting reimbursed for my dog's vet bill has been unnecessarily difficult. Instead of taking responsibility, the owner sent what appeared to be a non-disclosure agreement and has avoided accountability. Beyond the incident itself, the facility setup is also disappointing. There is no outdoor play area, no indoor grass or turf, and dogs are essentially left to relieve themselves on the floor. If your dog is house-trained, that training will likely be undone in this environment. Overall, this experience has been stressful and frustrating. Between the lack of transparency, questionable safety practices, and poor facility conditions, I cannot recommend this location to anyone who values their dog's well-being. Note: In response to the owner's reply below, I made multiple attempts to contact the owner by phone and in writing but did not receive a response until I sent a certified letter. In his reply, I felt my concerns were not addressed, and responsibility for the incident was not acknowledged. Additionally, I was unable to continue communication through the business's social media page after being blocked, which limited my ability to follow up regarding reimbursement for veterinary expenses related to the incident. Due to the lack of resolution, I am currently pursuing legal options. For those interested in reviewing public information, incident reports can be requested through Cobb County via an Open Records Request. These records are publicly available. I was able to obtain documentation of another incident at the same facility that occurred a few weeks prior to mine.

    Barking Hound Village Marietta

    Barking Hound Village Marietta

    3.6
    (35 reviews)

    This was the first time I left my dog since I got him so I was very concerned and nervous leaving…read morehim. I live in Smyrna so it was about a 20minute drive for me. Needless to say, the girls there were very nice and informative. I called at least twice and they would gladly go check up on him. As I went on my trip, I was happy to know that I could watch him on their webcams. He is pretty apprehensive when meeting other people and he generally does well with other dogs but he's not just use to seeing them everyday. They take a log of what you bring with your dog which I appreciated. The daycare hours are great, they are open until 8pm which is great for those who work a bit late. I'm thinking about taking other trips and will use them again.

    Formal Complaint - Barking Hound Village Marietta…read more I am writing to formally express my disappointment with my recent experience at Barking Hound Village Marietta. I have been a loyal customer for years, and the level of service has declined significantly under the new management. When Jeremy managed the facility, he consistently demonstrated professionalism, excellent customer service, and genuine care for both the dogs and their owners. Unfortunately, my experience with the new manager, Austin, was the complete opposite. I scheduled my dogs' temperament evaluation approximately one month in advance. After loading my three dogs into the car and arriving in the rain for our appointment, I was informed that my dog, Gus, would not be accepted by the facility. This information should have been communicated well in advance, not after I arrived for a scheduled appointment. That lack of communication showed a complete disregard for my time and created unnecessary stress, especially since I had only one week before my planned travel to find alternative boarding. Fortunately, I was able to secure care elsewhere, but no long-term customer should be treated this way. The facility itself has also become disappointing. In my experience, it has often appeared unclean, is frequently under renovation, and the condition of the driveway has made visits inconvenient. Combined with the poor communication and lack of professionalism, it no longer reflects the quality of service I once expected. During my conversation with the manager, I expressed concerns about my dog's safety around larger dogs. Rather than acknowledging my concerns or explaining the facility's safety protocols in a reassuring manner, I felt my concerns were dismissed. As a pet owner, I expect my concerns about my dog's safety to be taken seriously. Instead, I left feeling that customer concerns were not valued. Perhaps the most disappointing part of this experience was the attitude toward loyal customers. Rather than attempting to resolve the situation, I was left with the impression that because the business is busy, customer service is no longer a priority. That is an unfortunate message to send to customers who have supported this business for years. Because of this experience, I will no longer be bringing my dogs to Barking Hound Village Marietta. I cannot recommend the facility based on the customer service, communication, and overall experience I received. I hope ownership takes these concerns seriously and works to restore the professionalism and customer-focused culture that once made this location a place I trusted with my pets. This was one of the worst recruitment and customer experiences I've ever had. There appears to be no cleaning schedule, no basic standards of professionalism, and no sense of decorum. The facility felt poorly managed, and I genuinely worry that dogs could become sick after spending time here. What was even more concerning was the presence of aggressive pit bulls. As a customer, I should never have to worry about my dog's safety while boarding or visiting a facility. Instead of taking customer concerns seriously, the manager seemed to have an obvious affinity for the pit bulls rather than prioritizing the safety and well-being of every dog in their care. Overall, the lack of cleanliness, professionalism, and accountability made this an experience I cannot recommend. If you're looking for a safe, well-managed place that treats all customers and pets with care and respect, I would strongly suggest looking elsewhere. Also they now require 50% upfront for boarding (new policy, probably new management) also unheard of. And the new manager has an UGLY BIG mouth and talks back to customers defending pitbulls. They welcome litigation should there be a dog fight and in response Austen said "we don't get more lawsuits than any other place, its the cost of doing business" he's a really inappropriate, too junior to be in this position. He doesn't have the requisite experience.

    My Best Friends Place - petboarding - Updated August 2026

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