If you need a mechanic, ask for MATT!! This guy was exceptional and very knowledgeable of the task…read moreat hand. Matt was extremely punctual when coming to work on my Jeep. His prices are more than fair. Matt is the first mechanic I've used since moving to Charlotte and he will forever have my business. The best part of all is that he's flexible & mobile and comes to you.

From the owner: Best prices in town. read more

Very polite and honest. I had a 2008 civic with a bad ac compressor and they quickly diagnosed the…read moreissue and were upfront about the costs and options.

For months we had trouble with the trunk lid popping open on our Honda Accord when we'd go over a…read morebump or railroad tracks, and it was difficult to get the trunk lid to stay latched. Finally we had to use a bungee cord to keep the trunk lid down. We took our car to Paul's Automotive and they were able to order and install a new latch and now we are happy to be able to use the trunk without fear of it popping open. Paul's Automotive is a place to go for a lot more than an oil change or a "Check Engine" light. They definitely can take care of all your car care needs!

Went here for my first state inspection. I booked online for an appointment. Super easy. The staff…read morewere great and friendly. It took about 30min on a Saturday. I paid $40 total. It was $30 for the inspections and an extra $10 for the window tint. Would come here again for next year.

Friendly staff and quick service. Waiting room was not gross like some mechanic shops can be. We'll…read morebe back!

I went to BMW to get a diagnostic on a coolant system leak that my 2019 BMW 440i xDrive coupe had…read more BMW gave me a report of the parts needed for the repair and the key areas where they observed a leak. They stated that the leak was coming from the oil filter housing, heat management module, water pump, and connecting block and pipes. To get an improvement in the repair costs, I ordered my parts from FCP Euro and decided to let my trusted mechanic make the repairs. I didn't order the water pump at that time because it wasn't a priority leak. My mechanic let me know that some of the hoses were tight and he didn't want to risk creating a crack in the system due to the amount of torque needed to remove the hoses nor did he have a robust spare parts inventory. I took my car to Carolina Auto Sports to make the repairs based on their positive reviews. They conducted their own inspection and found that I did not need some of the BMW recommended parts I provided, therefore I returned some of the parts to FCP euro. They identified two additional parts that I needed that I did not have, so I authorized them to purchase those parts. After they completed my repair, I picked up my car and drove 5 mins up the road and got a message on my dashboard informing me that my engine was at risk of overheating due to a coolant leak. One of the clamps from the hoses they replaced was loose. They tightened the clamp and sent me on my way. Every morning after that repair, I would find coolant on the pavement beneath my car. They did multiple pressure tests while the car was hot and cold across multiple visits and used that method to declare that there was no leak in the coolant system, though I was observing visible leaks. I asked Dennis if this job was something that I needed to give to BMW because it was outside of their capability/experience, and he told me "No". Out of desperation and multiple chat GPT searches, I decided to have my trusted mechanic replace the water pump. I brought him up to speed on what I had been experiencing with Carolina Auto Sports. He informed me that the coolant leak test wouldn't reveal the leak at the water pump due to the pressure release/weep hole mechanism. This leak would only be revealed when the car is at rest and releases pressure. I informed the service advisor, Dennis, of this, and told me that that is correct, but they get so few B58 engines in that they may have forgotten about that. I still had leaks after my trusted mechanic replaced my water pump. Before taking my car back to Carolina Auto Sports I had two mechanic friends, of which is my aforementioned trusted mechanic, to inspect the source of the leak, and both discovered that it was coming from the oil filter housing area "as clear as day". My car is now with my trusted mechanic to complete the repair for the full coolant system. I do not recommend Carolina Auto Sport for repairs as they put their pride before the best interest of the customer as well as their repair recommendation before those of seasoned BMW certified mechanics that see these cars regularly. Had they replaced all of the parts that I initially provided, I would be past this issue.

Honest as the day is long. They are very thorough and get to the problem and stay with it until it…read moreis resolved.

Driving from Durham to Atlanta when my Acura showed a battery malfunction. At the Concord Auto Zone…read morewe determined it was the alternator. Barely made it to Charlie's Auto Repair when my car completely ceased on me. Charlie called around found the part and with the help of his mechanic Israel installed a new alternator. In the meantime Charlie offered his truck so I could get some food while I waited. Couldn't ask for a nicer crew at Charlie's Auto Repair - everyone was so helpful and polite. So grateful for Aiden at AutoZone with his quick thinking - my car was minutes from dying and I would have been on the highway! This could have been a catastrophic clusterfuck but it all worked out.

I trusted them with my car and got disappointed quickly they didn't fix the issues was extremely…read morerude I had a full tank of gas in my car when I got it back it was almost empty they said the owner said he only drove my car 50 miles but actually drove it a 127 miles I had red clay mud all in my car from Them not putting mats down now I gotta get it detailed to get the mud out my car the owner was very rude and not willing to correct his mistakes or own up to his Wrong doing I understand test driving a car but 127 is a little obsessive I will never go there and I don't think anyone else should either you can't trust nothing they say

Howard and the team at this shop are more than outstanding. I will trust him with whatever vehicle…read morewe have. This shop takes the time needed to fix whatever problem arises. They are also so mindful of your budget. They have worked on my husbands 2006 ford f-150, my moms Nissan titan and my 2007 Honda odyssey. We have had few different things pop up and they have came through every time. Thank you Howard and team for running such a honest and reliable repair shop.

I had my oil changed here before and they did not put oil back in my car after draining the old…read moreoil. My engine locked up on me due to lack of oil and the company blamed me; stating that I "burned out the oil". No, my father was a mechanic and he warned me about oil burning out of a car blue or black smoke coming out of the exhaust and you can smell it in the AC ventilation system. Neither one happened because I didn't have any oil in the engine.

We always have fantastic service at Tuffy's. In fact, i've been meaning to leave a review for a…read morelong time. We have so much peace of mind taking our vehicles here because they've been able to get to the root of problems that other mechanics couldn't. Most recently, I went in to have my tires checked and was taken care of by Rafael who was super kind and easy to work with. Great customer service and high quality car care = a lot of peace of mind as a busy mom.

Made an appointment and took my truck into this shop for an oil change and a tire rotation. Dropped…read moreit off at 8:30am for a 9am appointment. went back to pick it up around 2:30pm. Charged me $255 for an oil change, the tire rotation was supposed to be free. When I picked up my truck, I realized that they did not rotate my tires. When I went back into the store, they told me that their lift broke and they were too busy to use a floor jack to jack up my truck to rotate the tires. When I asked them why they did not tell me that they could not rotate my tires they did not have a good answer. Beware, as most folks would not have even noticed that the tires were not rotated and you could be riding around on tires for 15K miles without rotating. Also, I decided to call an oil change place directly across the street and their cost was $150 for an oil change on my truck. No more Tuffy's for me!

July 4th weekend he tried to steal my Cadillac converter claiming it was clogged that he needed to…read morecut it to have the car running i agree since he said my car would run well that was a li had to call the cops to get my car he's a scum bag all he had to do was wires for ecu problem also tried to sell me a fuel pump saying my fuel pump was bad after he already told me my fuel pump is good that he had my car running he being sued look into him he a pos

I called on a Monday morning to several different local shops, asking about if they'd have time for…read morea state inspection. Other shops were booked until at earliest three days time. I called Full Service Automotive Repair and spoke with Danny. Very friendly. Told me they could get me in right away. I showed up about 30 mins later and Danny was outside with another customer. Told me to pull right up to the service bay door. They pulled in my vehicle and performed the inspection. I was in and out in about 30 minutes, with none of the "your vehicle needs $5,000 in repairs" type of stuff. I will be back for when I need repairs or maintenance done for sure. Danny seems like a solid dude. Also happy to support independent shops!

On July 8, I visited your Concord Parkway location for a wheel alignment. After driving my vehicle,…read moreI noticed there was no improvement in how it handled, leading me to believe the alignment had not been completed properly. When I called the location to report the issue, I was told the technician was on a one-hour lunch break. I then visited two of your other locations for assistance. One informed me they did not have an alignment technician available, while the other claimed they could not perform the alignment because my vehicle's frame was bent. This was inaccurate, as my vehicle does not have a bent frame. I made several additional attempts to contact the original Concord Parkway location to speak with a manager, but each time I was told the manager was either busy or not on site. Despite multiple calls, I was unable to discuss my concerns with anyone in management. Ultimately, I took my vehicle to another repair shop, where the alignment was completed successfully. They also provided a computerized alignment report showing the adjustments that were made. Given that I had to pay another company to perform the service correctly and have been unable to reach management despite repeated attempts, I am requesting a full refund for the alignment performed at your Concord Parkway location.

Worst place in concord I would not recommend anyone to take a truck to this store went in to get an…read morealignment now my truck left getting towed out of there due to people that don't know what they are doing!