Top Tier did a fantastic work on my 2005 Honda Pilot. Took it in June 26 and picked up by July 1…read more Quick service for all that they did. The service requested was met and much more. The person I interacted with, was knowledgeable, kind and friendly. Customer service these days is a value not found much these days. But Top Tier stepped up to the plate.

I'm very impressed with the customer service. They did a full diagnostic of my 2009 Chevy HHR and…read morefound a couple of serious and urgent problems, with more potential problems in the near future. They honestly recommended that I replace the car rather than repair it. I've never bought a car before, and they made recommendations with good explanations, without making me feel stupid for my lack of knowledge. Very helpful! Thank you! I'll be bringing my next car here in the future.

Amazing service and great attitude. Always willing to help and find a solution. Great customer…read moreservice.

J & K Auto is the mechanic that you will tell others about or keep to yourself as that secret to…read morethe best price and best maintenance done on your car or truck. I have taken my car into J & K many times for different things and have never ONCE had an issue with the price or work done on my car. I have compared price around and found J & K to be not only the best bargain in town, but have found that you get what you pay for and WAY more. I can not recommend J & K enough. I would even suggest this place to my own mother and the mother of everyone else.

I came in specifically asking for my muffler leak to be welded and for a straight pipe. I was clear…read moreabout what I wanted. The job was not done correctly -- the muffler was not welded and it's still leaking. Basically, I paid for a service that wasn't completed. Very disappointing experience and a waste of time and money. I wouldn't recommend this shop if you expect them to actually do what you ask.

My Kia sounded like a stock car and I called these gents Saturday morning at like 1030 and they got…read moreme right in and and had my car sounding like a top by 1230 and charged me 180 parts and labor. It's hard to find a good honest mechanic

Today was my first time car shopping, and I initially trusted the dealer when he said nothing was…read morewrong apart from the sound button not working. Took it in to the mechanic my family trusts just to be safe and thank god I did because there was ALOT of $$$ problems with it :(( leaking transmission, missing antenna, radio not working, air conditioning not getting cold enough, leaking sealant, just to name a few. My family thinks I've dodged a bullet, and it sounds like the mechanic was very through when they went through with it. It took about 2 hours and ran me about $200~ but saved me what would've been thousands in damages. The man at his desk (Larry) who I believe was the one who did the maintenance check was very nice to us even though we were almost half an hour late to our appointment initially, I was extremely apologetic and he didn't seem to mind at all.(again, very sorry about that) They even spoke to my family and recommended a dealership for us to try (didn't seem like a money grab, wasn't on a business card they wrote it on the back of a blank piece of paper in pen) so hopefully my car hunting goes better....

I had been having my car serviced here few times, I always happy after my service visits. The…read morestaffs are very professional and friendly. I also preferred few of my customers and families to have their car fixed here , all of them are happy with what they got. 100% satisfaction. Will continue supporting.

There's only one logical answer:…read more Either (A) what this place used to be, isn't anymore and they've just not updated all of their materials, or (B) the 5-star reviews are paid or planted. Because there's so much wrong with this place that it's simply not possible to give them 5 stars even if you got service. Which I didn't. First of all, the website is grossly out of date. Second, it took over a week just to a reply from the guy. Third, when he did reply, he just declined to work on "this vehicle" - no explanation or reason, no price quote, nothing. Just a straight decline to even try despite having an online reputation of being able to work magic on "almost any" hybrid vehicle. Which mine so happens to be, one of the more popular and familiar ones, I might add. Again, it's either that the place is declined from what it allegedly was prior to COVID (going by the review dates) or the reviews are fake. Can't say for sure what the case is. I will never recommend this place though.

I live in Los Angeles and Eric at EV Powers has never even worked on my Prius yet he gets 5 stars…read more Here's why: I posed a question on a Prius chat board about a failing battery issue and Eric not only gave great advice but offered to talk me thru the problem on the phone. "Call anytime," he said. So I just did and he talked me thru my Prius issues for 30 mins. Since I live in LA, it's not like I'm going to be a new customer for him- no, he just wanted to make sure I didn't get ripped off by someone here in LA. Amazing. So if you are having Prius issues (batteries or general maintenance) and live anywhere near Madison, you can be 100% sure Eric is trustworthy. On top of that, he also seems to be a sort of Yoda of hybrids. He's been working with hybrids of all kinds for 15 years knows his stuff.

Hiram and his compañeros have kept my 2004 Subaru alive ever since I bought it 50,000 miles ago…read more He's replaced the timing belt when it was needed, both side view mirrors broken in minor accidents, the front bumper cover with one I found on eBay, done brake jobs, replaced parts of the suspension, replaced various small parts, gave useful advice on the phone at times, and never fixed anything that didn't need fixing. Plus eclectic decor.

Dog's name = Porfillio. Rates per hour = $…read moreInjection cleaning = $49.99 I thought I submitted this but I guess I forgot to finish the review. Anywhoo, they just celebrated 10 years which caught me off guard. I thought these guys had been around for the last 2 maybe 3 years. So much of for what I know. Hiriam is a good dude, solid guy that you can trust won't upcharge you just because you've got lady bits and showed up without a man to get the "right" price. Yeah, there are a number of shops that still overcharge ladies as if we can't just look up the prices even if we have no idea what the conversation is about. With all that, give them a try. I can vouch and do recommend their service. Credit cards accepted.

I've been taking my cars here for years after my neighbor said "he'd trust these guys with his…read morelife". Don't expect frilly greetings, hugs, customer satisfaction surveys or espresso in a decorative lounge. If you have parts preferences tell them before they start the work. I always ask and beg them to "fix everything you touch" but they always reply "don't fix what's not broke". Can't know if it's the right path but maybe it saves a lot of money. I've spent a ton there but never got sold blinker fluid or similar scams. Wait times can extend to a week sometimes. They'll give a ride nearby if you're not a jerk.

I hesitate to write this again because I'm concerned they've gotten so busy it can be hard to get…read morein, but they deserve it. They've been my mechanics for years. Lots of repairs, some small, some big. They've never hosed me, not once. Just the opposite, when stuff didn't need to be done, they told me and let me make the decision. These guys are real mechanics, its a working shop. If you want a slick shiny repair shop go somewhere else. If all you care about is that your vehicle is fixed right at a fair price, this is a place for you.

The day before I was supposed to leave on a 12-hour road trip, I noticed oil leaking underneath my…read morePalisade. Needless to say, I was pretty concerned. I had no idea whether I was dealing with something minor or a serious problem that could potentially keep me from making the trip. At about 2:00 in the afternoon, I went to Wrench hoping they might at least be able to take a quick look at it. I explained the situation to the manager, and without hesitation, they found a way to squeeze me in despite already having a shop full of vehicles. After some nervous waiting, the manager actually brought me into the shop and showed me exactly what was happening. Thankfully, the problem turned out to be fairly simple. The oil drain plug hadn't been tightened enough to properly crush the washer against the oil pan, which was allowing oil to leak. The relief of finding out it wasn't something major was huge, but what impressed me even more was what happened next. They didn't just diagnose the problem and send me on my way. They worked me into an already busy schedule, took care of the issue, and even got an oil change done while they had the vehicle. Matt stayed late to make sure my Palisade was ready so I could leave on my trip the next day. That kind of customer service is becoming harder and harder to find. They could easily have told me they were booked and to come back another day. Instead, they understood the situation and went out of their way to help. A huge thank you to the manager and the entire crew at Wrench. You guys absolutely earned this five-star review. Highly recommended!

Disappointing Experience -- We Won't Be Returning-…read more This is a long one, but I feel it is important to share our experience. We were previous customers of Wrench's before the change in ownership, so when our vehicle needed work, we initially felt comfortable returning to a shop we had trusted in the past. Unfortunately, this experience was very different. We dropped our vehicle off overnight for an inspection and some needed work, including an issue with the trunk that would not fully open. The following day, we received a call informing us that the back windshield had spontaneously shattered while the vehicle was at their shop. We were told it was a huge mess and that they didn't know what had happened. We understand that unexpected things can happen. What became concerning was how the situation was handled. When we asked about security footage, we were initially told that there was footage. When we asked whether it showed our vehicle, we were then told that it only showed people coming and going. We were also told that additional footage existed but that someone would have to go through the entire day's footage to find anything. Our expectation was fairly simple: we hoped the shop would take responsibility for the broken window, replace it, and we would continue with the other work we had planned, including purchasing new tires from them. We also asked whether they had the neighboring body shop take a look at the trunk issue per their recommendation. Instead, the conversation became a back-and-forth about who would pay for the window. We were initially told the neighboring body shop was too busy, then that they wouldn't do it, and eventually that no one would be willing to install the glass. At this point, we were out of town and had a vehicle sitting at their property with a large missing window. After approximately a week and a half of back-and-forth, they finally agreed to have the glass replaced, but initially would not pay for it. After further discussion, they agreed to pay half, which was our suggestion. However, they did not provide us with a quote or keep us updated on the process.We repeatedly had to reach out ourselves asking basic questions: Had they found someone to install the glass? Was it being done? When would the vehicle be ready? Eventually, we were told our vehicle was finished--without any prior communication that the work had been completed. We were also told we should bring cash or a check because there would be a $30 credit card processing fee. When we asked how much we owed, they couldn't tell us the total. At that point, I did some research of my own. I called the first two auto glass companies that came up in a Google search, explained our situation, and both quoted us approximately $300-$400 for the replacement and said the installation would not be a problem. Wrench's ultimately chose a company in Illinois and the glass cost nearly $800. We were then presented with a bill of nearly $600 for the glass and an inspection fee. We were particularly frustrated by the inspection charge because the window broke while the vehicle was in their possession during the inspection, and we had no explanation for how or why it happened. After additional discussion, my husband was eventually able to get the inspection fee removed. The final cost to us was $388.03. What was most disappointing throughout this entire experience was the lack of communication, accountability, and customer service. At no point did we feel that there was genuine concern about what had happened to our vehicle or the inconvenience this caused us. Other than the initial "we're sorry, we don't know what happened" phone call, there was no meaningful apology or effort to make the situation right. We also never received the invoice we requested for the glass replacement, so we were left without documentation showing exactly what we were charged for. As people who have worked in small business, we understand that unexpected situations happen. What matters is how a business handles them. We would have been much more understanding if the situation had been handled with transparency, communication, and good customer service. We even intended to continue doing business with them and purchase new tires. Instead, this experience cost them not only our future business, but also our recommendation to friends and family. After nearly two weeks of having to repeatedly communicate, negotiate, and follow up just to get our vehicle back, we ultimately paid $388.03 and received our vehicle back in essentially the same condition it was in when we dropped it off, aside from the replacement of a window that broke while it was in their possession. Unfortunately, based on this experience, we will not be returning to Wrench's and cannot recommend them.