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    Mt Vernon Family Auto

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

    Services - Mt Vernon Family Auto

    Routine automotive maintenance

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    7 years ago

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    Symdon Motors

    Symdon Motors

    2.3
    (6 reviews)

    Tried to do a good thing and keep my business local.......Big mistake!!!…read more Picked up my Telluride on Friday and now it's going into Kia to get fixed. I slid into a snowbank and had some minor body and Tire damage. Also, a horrible vibration at higher speeds. Went to pick up my vehicle and to my surprise it was not repaired fully. I was about ready to sign my paperwork and pay my Deductible and asked the body shop staff if I should drive my ride before signing my paperwork to make sure that the vibration was gone. They guy looked at me and said, "Oh, the vibration is not gone" He said, "I took two service Techs out with me and we are not sure where that vibration is coming from". "We think it might be the Drive Trans." What a shock!!! I asked, "So, why didn't you keep going and fix the issue" He said, "You are going to have to talk to your insurance." I called my insurance guy and he was shocked that there wasn't anything done or no Referral to take else where for further repairs. I'm 100% sure that the people in the Body Shop wasn't even going to mention the vibration not being addressed. My insurance guy suggested that I Call the Service Manager and see if I could get my Telluride back into the Service department to do diagnostics on the vibration. I called and explained the situation to Her and she said, "Can you hold on 1 second." I was assuming she was going to talk to the Body Shop to gather information. Nope, She just transferred the call to the Body Shop!!!! Absolutely unacceptable response for a Manager!!! I now have an appointment with Kia to get my vehicle repaired. Here is the worst part about this whole situation. After my Telluride is repaired, we are going to purchase a brand-new Silverado because we bought a small camper and it's a little too much for the Telluride. Looks like we will be taking our business out to Runde or another Chevy Dealership. What a missed opportunity!!!!!

    I had the opportunity to work with Valerie Larson at Symdon Chevrolet when I purchased my 2020…read moreSilverado 1500. She was able to provide me with a great deal on a beautiful truck without the hassle and frustration I previously encountered at dealerships. I highly recommend Valerie and the rest of the sales team at Symdon. I encourage you to START your search for a new vehicle at this fine dealership. Thank you!

    Disch Auto

    Disch Auto

    2.8
    (5 reviews)

    Disch knows towing, and they're good at it. They're also good at sizing you up and charging you…read morehowever much they think you'll be a sucker for. After getting hit by a semi on Hwy 151 near the PB exit in Verona on Sunday, February 9, Disch towed my car a couple miles down the road to their shop (based on the police officer's recommendation). The next day I went to pay for the towing and have a local junk yard come and pick it up. (I sold the totaled car to the junk yard.) "I'm here to pay for my towed car," I said, as I walked into their office. Four guys sitting there with their feet up ignore me for about ten seconds, then look at each other, trying to decide who's going to deal with me. Finally one guy, presumably the owner says, "I hope you have the key." "I do. It's the red Toyota. How much is it?" "$300" Me: $300!? Really?" Him: "Well, it was snowing." Me: "So how much would it have been if it wasn't snowing?" Him (making it up as he goes along): "Well, it'd be $300 no matter what." Me: "Oh, 'cause it seems like you implied it was more expensive because of the weather." Him: "I didn't say that. Besides, if you had called Schmidt's or Road Rescue, they would have charged you $500 or $600." (Yes, competitors, Disch is dissing you.) Me: "Wow. $300. I've been driving for 37 years and gotten towed a lot of times, and I don't think I've ever paid more than $120 for towing." Him: "Well, it is what it is." Me: "I'll give you $200, no more." Him: "Cash?" Me: "Yep." Him: "Okay." Use Disch with caution, and don't look like a sucker when you walk in. They'll tow your car, but they'll also take you for a ride.

    Dave gave us excellent service today. We had waited for over three hours for AAA, terrible in this…read moreheat. So I called and Dave was there in less than 30 minutes. I've used his service before and it's always been a pleasure. Thank you Dave for rescuing us from this horrible heat and excessive wait for AAA.

    Mt Vernon Family Auto - autorepair - Updated August 2026

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