We have been loyal clients for over 15 years with MFPH with our 3 pets. This past year we have not…read morebeen able to schedule any urgent visits for our, now aged and ill pet. VERY FRUSTRATING. They prefer that you text them and then they just told me, numerous times to 'find another vet or urgent care for your pet. ' They will take the annual visit appointments, but when I have really needed them over the past year they tell me to go somewhere else? Perhaps they should stop overbooking new clients so they can service their loyal clients.

I have had mixed interactions and services at Mason Family Pet Hospital, mostly good but today was…read morevery disappointing. My dog was dealing with a hot spot in mid-September, and he was prescribed a 120mL bottle antibiotic/steroid spray for $32 that I bought in their clinic. I reached out to them yesterday to request a written prescription because it's $7 in Walmart Pet Rx for that same size bottle, and my dog is dealing with a second hot spot now and I'm running out of the first bottle. Walmart requires the prescription to be 1) mailed in by me, 2) faxed by the vet office, or 3) if they can talk to the vet office directly to confirm the prescription over the phone. I decided to drive to the Vet today to buy the medication at their shop since my dog needed it sooner and none of the other pharmacies carry it in stock. I spoke to one of the receptionists at the front desk, showed her the prescription they had written for me the day prior and asked her if I could buy a bottle of medicine from them and if they could do me the favor of faxing the written prescription to Walmart or allow Walmart to call them just to confirm the prescription over the phone so I can receive the refills in the future. This woman was extremely short and rude with me, saying that I was "asking for too much." This was literally the first thing she said to me after I had politely come into the office and explained the situation and asked for help, for my dog, who has been under their care for a year. She followed rudely saying that they will not do either of these things for me, and that it's up to me to mail the prescription to any other online pharmacies, or buy the medicine from them, and that they will not talk to anyone on the phone to confirm prescriptions. Given my poor interaction and because I wasn't sure if this is "my vet clinic's practice vs. all vets in general", I did ask my friends in the Cincinnati area that have dogs and they all mention different veterinarian offices that even upload the prescriptions onto websites like Chewy, or call in medications to the pharmacy for them when it is more affordable elsewhere. You would think that after I've spent over $600 over the past year on my dog at this clinic, that they would be kind enough to help me either fax the prescription, or let the pharmacy give them a call that would take less than 2 minutes (like any other medical facility does for their patients human or animals), to make it easier for my dog to receive his medication at a more affordable price in a more timely manner, which by the way, I did ended up buying today from them because I had no other choice. Or at the very LEAST, train your staff in the front desk to be kind and courteous in the way they communicate with your customers if you are going to treat my dog like a business. We've been going here the past year, but will be finding a new veterinarian in the area because the trust is simply broken. If you can't be understanding that medicines are more affordable online for your pet patients and you want to overcharge for what you sell, and in addition you can't do business because you hire rude receptionists who are unprofessional in their communications, then you don't deserve my business. Maybe, you would rather just have customers that are rich and less money conscious who will just pay whatever you ask from them, or pay whatever you ask from your own personal online pharmacy. It is the lack of kindness and understanding that really is extremely disappointing. It is very unfortunate, because otherwise I've enjoyed the interactions with the doctors there, the techs, and the people who answer their emergency line who have been responsive and attentive to my dog whenever he needed something.

Dr. Wolf and the entire staff are amazing! They really treat you and your dog like family. Even…read morethough vets are expensive regardless of where you go, more importantly for us has been to finally find a place that actually spends the time to see our dog, makes us feel cared for, educate us, and provide us the necessary information. Dr. Wolf is wonderful - we have never felt rushed with him, he is extremely patient, and he always makes himself available for any questions we may have and is very thoughtful in his decisions. Theo has been here for a year now for a few illnesses, and we are so pleased and thankful with our experience here.

Dr. Wolf is the absolute best. Sincerely one of the kindest and most genuine people…read moreI've met. Christina and the team are doing an amazing job- can't wait to see it once the renovations are complete!

I just moved here from another state and saw the reviews for these vets. I'm so glad I decided to…read morebring my fur baby here. All the veterinarians are such wonderful, kind, empathetic people. Their vet techs and front office staff are equally sweet and caring. They truly care about your pet but are also very understanding of life's challenges and struggles and are willing to go the extra mile to make sure your pet has the best possible care. I wouldn't go anywhere else but here. Thank you all for being a great support for me and my dog. I truly appreciate you all.

Dr D and her staff have been my refuge, therapist, and vet for too many years to admit. Their care…read moreand compassion can not be matched except by their efficiency and expertise. They have walked my gracefully through many difficult moments and celebrated the joys along the way. Kudos for a caring and competent business--with a great new facility. Izzie

Warm Animal Hospital has an incredible level of care and love for your pet. Our Golden Retriever…read morepassed away two weeks ago due to kidney failure. We worked with Dr. Ellen Warm to keep our pet with us as long as possible. I would strongly recommend Warm Animal Hospital for a caring relationship for your pet

both of my dogs came in for annuals and they had us in and out in good time. they were very…read moreflexible with scheduling and took great care of my dogs. Staff was very nice and welcoming, and i loved how they had a welcome sign up front for all the dogs they were seeing that day. great service, great staff, and just an overall great vet! I will be recommending to everyone I know!

This place is clean and the front desk people were very nice. The Dr Kaptan was nice but a fast…read moretalker and I believe not fair or honest. Most places only charge between 100.00 to 700.00 for dog to be spaded. They charged 2000.00 and said the dog would not have lived if I didn't get it done now. I FELT I WAS EMOTIONALLY TAKEN ADVANTAGE OF. THE DOG WAS SICK BUT IT IS CALLED PRICE JABBING. BE VERY CAREFUL NOT TO GET TAKEN LIKE I WAS.

Over the course of a month I was unfortunate enough to have had to make three separate visits to…read morethe County Animal Hospital. Two of these visits were made, on the same day I called, for emergency visits. I so very much appreciate the flexible and late hours offered by the County Animal Hospital. For the first time in his life, Charlie was experiencing frightening urinary symptoms that completely caught me off guard. This made me a scared and panicky mess when I first arrived for my visit with Dr. Kaptan. His calm and decisive demeanor while examining Charlie instantly reassured me. At once, I knew I was in the right place. The doctor quickly ran blood work, took an x-ray, and performed a tricky ultrasound to recover a urine sample. I was very impressed that, in just a few short minutes, the results were available for all of these tests. Dr. Kaptan carefully explained Charlie's treatment plan, answered all of my questions, and explained every line of the bill. I was sent home not only with peace of mind, but also with everything I needed to care for Charlie, including special food and his pain medication. A week later, I once again had to bring Charlie for urinary symptoms and I also had to bring my other cat, Rosie, for respiratory distress. Dr. Kaptan took great care in determining the best course of action. He then promptly administered vital medications that I believe helped save both of my cat's lives, especially Rosie. I can never adequately express how thankful I am for his care. Rosie and Charlie are a big part of my family and I love them both dearly. Through my experiences, I observed just how compassionate Dr. Kaptan is with his patients, and I truly believe he cares about their outcomes. Along with his attentive and caring staff, I would highly recommend any concerned animal owner to the care of County Animal Hospital. I also sincerely appreciate that they have very reasonable prices and make an effort to limit unnecessary expenditures. Thank you for doing all you can to reduce the stress involved in my visit, especially your efforts to have short wait times before appointments. Finally, I just want to again express my gratitude to all of you for all of your time and effort in the care of my beloved cats.

So you see that there are only 5 star or 1 star reviews ... makes you think that if the staff was…read morerude, it was only in response to the rudeness the customer had. I have been going to this vet for a year and a half now and it is the best one I have been to, and never had any problems.

This place is AWFUL. DO NOT GO HERE!…read more The receptionist(s) are rude and condescending and their primary goal is to maximize the amount of money they can make off of you. My dog requires a maintenance medication for his thyroid and they refuse to extend his prescription until I come in for a recheck for an ear infection (which is gone). We are being held hostage by this place. When I asked the question to the receptionist(s) (because they wouldn't allow me to talk to the vet) about what an ear infection has to with his thyroid, they became rude and dismissive and hung up on me. They are only interested in generating as many office visits and changes as possible. If you care about your pets at all, do NOT go here!

I have brought my sick pet in for a few appointments to this clinic. I am grateful that they have…read moreenough vets on staff to service same day ill appointments. I also like that they have extended urgent care hours each evening. Offices are clean and neat, office staff is pleasant enough and willing to help if asked. I appreciated that Kings was able to see my sick pet while my other vet has taken on so many new clients that they are so over scheduled they can't see my ill pet, even after being a loyal client for over 15 years. Dr. Stanley, in particular did follow up with us upon our initial visit with our "ill pet" and every time we have visited the staff does follow up with calls.

I think the care here is good but I am disappointed in their corporate decisions recently. I get…read moremy dogs prescriptions online and they recently implemented a new policy where they won't allow online requests from third party sites like pet meds or chewy. They will only give you a physical prescription or use their sole online pharmacy.

Took my bearded dragon in about 7 months ago for his first checkup because he was not doing well,…read morethey prescribed him some kind of meds I forgot what it was called. They also did some blood work for him. Roughly costed me $340. 7 months later no results or no calls from the vet. Terrible communication. I do not recommend this vet.

I have been fostering for a local rescue and this practice is one that the rescue uses so I have…read moregone to them a few times, even though it's not really close to my house. They are so friendly and helpful (they even call to check up on how everything is going) and appointments are convenient and easy to schedule. If they were a little closer to home, I would not hesitate to use them for my permanent vet clinic.

It's obviously not the best circumstance when you have to bring your fur baby to an urgent care…read morevet, but the staff at Care Center could not have been more compassionate, trusting and helpful. I ended up at Care Center after I thought my 4-pound Yorkie had gotten into the trash and was worried about a blockage in his intestines. After several hours of waiting for an ultrasound at MetVet, I was sent home and told to "monitor" his behavior. Long story short, he continued his symptoms and I took him to Care Center (after a less than satisfactory experience at MedVet), where Dr. Raghu not only comforted me, but discovered his symptoms were actually from a pre-existing condition. Since being treated, he's gained almost a whole pound to finally reach a healthy weight, and I couldn't be more grateful for the internal medicine staff (they even provided an email address which I used frequently during the early days of his treatment). I cannot say enough good things about Care Center... And I know my little pup feels the same!

My boy fell sick over a holiday. We rushed him to the closest ER vet. They immediately put him on…read moreoxygen but had to wait for the next available vet to see him because they were busy. This was at 5 pm. They did xrays which the vet said showed fluid around the lungs. The consultation was not good, leaving us with little to no options. Looking back I feel we made the wrong decision. We left around midnight without our boy. He was not ready to leave this world and had a lot more to offer. He was only 3 year old. Please do not let someone talk you into something you feel in your heart is wrong. I miss my little boy everyday.

This was our first visit to this office. Best veterinarian my dog has had in 10 years. He was…read morethorough and sat down and discussed the treatment plan. The staff were exceptional. My dog is healthy and happy at age 12 thanks to his Optimal Wellness Plan and his records have followed him to each new location.

Have been going to banfield for a total of 6-7 years but I've been using this location for about 3…read moreyears and I've had all good experiences. The staff is amazing and very kind even in unsavory situations with my agressive spicy dog. All of the doctors are awesome and Have been so great with my special case dog who has a very rare specific disease. They took my dog in for a emergency tail amputation and saved him from excruciating pain