Called today and Yee answered the phone about a poster tube…read more Yee was very professional and polite. She said she had one and if i lived close by I can take a look. 10 mins later she showed me the triangular flat poster tube, it was initially bigger than we expected but we also didn't know our dimensions. Yee gave us a great idea about cutting the cardboard. Yee was courteous and friendly. Thank you so much, Yee!

Conveniently located with super quick and always friendly service. My go-to for simple package drop…read moreoffs and have never had to wait too long or even at all. The shared plaza parking seems to get crowded so I just park off the street and walk up.

They arbitrarily rejected my fedex drop off package for being too big and waved me off to go to the…read moresouth pasadena fedex. Not the first time that fedex shipping hasn't worked out with them. I'm sure they're nice, but I'm giving up on this location, and if you're dealing with them as a third party shippper, you should skip this place too. I've had one too many wasted trips.

Horrible and rude service. I went out of my way to come to this location based on a review and…read moreGoogle Maps listing stating that this center accepted SpeedX packages. When I arrived, I respectfully asked the older gentleman working there if they accepted SpeedX packages. Instead of simply answering my question or explaining that they did not, he was extremely dismissive saying "no no no" with an annoyed tone. I understand that businesses may not accept certain carriers, but there is no reason to treat a customer disrespectfully for simply asking a question. If this location no longer accepts SpeedX packages, the information should be updated online so customers don't waste their time making an unnecessary trip. Very disappointing experience. I would not recommend this location based on the customer service I received.

I must say that the manager, David Park, is top notch. He is not only very knowledgeable, but…read morefriendly and gave me a veteran's discount, when he could have charged me more.

I've been fortunate to have very positive experiences at this UPS store. The wait is typically…read moreshort (I don't recall ever taking more than 5 mins here), the employees are friendly and efficient, and there is ample parking either on the street out front or in the public parking lot behind the building. If you live locally, I highly recommend dropping by this UPS for your shipping needs!

They don't ship certain things like returns which is odd because I wanted to ship phones back l to…read moregoogle had prepaid ups labels he said no go to a ups store.

Formerly a UPS store. They will accept packages with a prepaid label, but not with a QR code.read more

I love this place! I come in frequently to mail all kinds of different outgoing packages... fedex,…read moreusps, speedx... and I'm always helped quickly and efficiently. My questions are always answered and she goes above and beyond. I also bring my young daughter with me because she loves visiting the friendly woman who always helps us. It's a fun part of our day. I recommend this shop to everyone who has shipping/mailing needs.

*update* my packages were sent out wrong! Ugh…read more I had the worst experience at this location and I will never return. I went here 2 days ago with my fiance to drop off my Vinted go order and the lady working was beyond rude. (Unfortunately didn't get a name but she was a Hispanic mid aged lady) First, she had a problem scanning my item; told me maybe they didn't pay, I should reprint labels because I probably didn't print them right etc. (weird cause I never had any issues before when I came here and got helped by someone else but I went with it cause what do I know) she re printed my labels rudely, was lazy and handed me to put them on the packages "properly" since she said I did it wrong. She then Scanned, said it wasn't working again and she had no idea to help me. So then I googled what to do while she walked in the back room to attend to her kids who were playing and doing homework while she worked upfront. I was so confused and frustrated that Online said to try another location so, I left. Went to another location 10min away- they were closed. Checked my email and all my packages said they were scanned into the system and ready to ship YET I had my packages with me. I immediately called the lady back to tell her she scanned them in and she said "oh yeah someone else had a problem after u so just come bring them back they should be fine",, "it's a system problem and I shut down the systems to reset it." I came back less than 10 min after I called at 5:43pm and they close at 6pm. The door was locked!!! All lights off!! I called 5 times and she forwarded my call each time. I stood outside banging on the door for over 6mins . We could hear and see her kids running around in the back in the dark. She finally arrived at the door after banging on the glass door and calling over and over and said "oh sorry the door automatically closes after a certain time" took my packages, smiled, and walked away back inside; yet the open sign was off, all lights off, door locked etc more than 15min early til closing time after she knew I was coming back to drop off packages. She doesn't seem like she likes what she does. Working in customer service is not for her. She made my experience horrible. horrible customer service and wasted my time. I will not return to this location. I will instead go down the street to San Marino. I could of got in trouble with Vinted and could of been out of money if my packages didn't get delivered properly, this wasn't cool and she had no idea to help. Training staff to help customers efficiently is very important and also to be welcoming and kind!!

One key note: If you need counter service, they are not fully open all day. As of Dec 2024, they…read moretake a lunch break in between from 2-3pm, so avoid that time if you need mailing service help. That being said, very nice place to get your shipping needs covered! The woman working the front was very nice and prompt in helping with my package. No line either which is nice. If you live in the area, recommend!

It's ok for the Amazon and UPS service it's just a mailbox place it's quick in and outread more

Great service with Manager Tyler, very courteous and helpful, he assist me with my shipping needs…read moreand got the job done. Great Job !!

Emily helped me power through one of our major remaining wedding tasks - the seating chart - with…read moreprinting, cutting to size, and advising me on the best way to go about resizing files that couldn't be printed due to size non-compliance. Emily's exemplary service marked by patience and efficiency was highly appreciated and is enough of a reason to bring future projects of mine to this location.

Conveniently located in the plaza near Panda Express and Chipotle, this place was a great find for…read moregetting my Live Scan and FFL03 documents taken care of. The staff was friendly and knew what they were doing -- the whole process was quick and efficient. Prices seemed very reasonable, and their hours/availability are better than some other spots nearby. I actually tried the place across the street first, but they weren't available at the time ~10AM. Can't speak to their other services, but if you need any Live Scans or notary work done, I'd highly recommend checking this place out.

Affordable fingerprinting and live scan service. Quick and easy. Mom and pop shop. Also provides…read moremail service.

I just used this company to move my mom from the west coast to the east coast. She had lived here…read morefor 25 years and had collected a lot of stuff that she wanted to take with her. Mazi and his team made the move so easy for her. They came to her home, packed for her, and moved everything out from the third floor apartment to be palletized and shipped. Everything was wrapped so perfectly, down to the last light bulb. Her computer, dishes, pictures, furniture, etc. arrived safely, right to her door, on time and undamaged. Further, Mazi gave us multiple options for transporting everything, to make sure we got the best value and price. I can't say enough good things about this experience. Moving is so stressful to begin with, I highly recommend you let Mazi and his team handle your move from packing to delivery so you can relax and take care of the other details.

This shipping company is outstanding and very reliable. We had great service. We shipped a 100…read moreyear old antique school bell from Alhambra, Ca to Miles, TX to their Heritage Museum. They sent us pictures as the bell was being crated. They asked if we needed a truck lift for the delivery which we did. We will definitely recommend this company to all of our family and friends. Extremely satisfied as the bell reached it's destination today.

This is my go-to UPS store in the pasadena area. They are usually very busy, but the team here is…read moresuper nice and very helpful. I've mailed hundreds of packages through this UPS Store and never had one get lost. They have self-scan stations available if you don't want to wait in line and have labels on your packages already. This saves me lots of time. The only issue at this location is the parking can be as busy as a costco, and the lot is somewhat small especially with a Trader Joes now sharing their lot. Not the store's fault though.

Very disappointing customer service. When I walked into UPS on 8/25/26, not a single employee…read moreacknowledged me. I stood at the counter with no one else waiting and was completely ignored for almost a minute while the employees were busy talking among themselves. Apparently, their personal conversation was more important than helping a customer. Eventually, a female clerk helped me, and I want to give her credit because she was polite, friendly, and professional. Unfortunately, the same cannot be said about the two male employees wearing glasses. Their behavior came across as rude, dismissive, and completely unprofessional. They showed absolutely no sense of urgency or basic customer service. I understand that employees can have conversations with each other, but when a customer walks in and is standing directly at the counter, the bare minimum is to acknowledge them. Being ignored while employees continue talking and laughing among themselves is unacceptable. Management should seriously address the customer service at this location. Customers should not have to stand around wondering whether anyone is even going to bother helping them. One friendly employee cannot make up for an overall atmosphere that feels disrespectful and unwelcoming. I came in expecting a simple, professional experience and left feeling frustrated and ignored. Definitely not the level of service I expect from UPS.