Scott was incredible in many ways from his level of knowledge of the pool chemistry to his…read moreprofessionalism and kindness. As a person who has pretty open access to areas of your home I felt completely comfortable giving him the keys to the castle. I have only had a pool for one season decided to use a service to help me open my pool this year. His prices are very fair he is very responsive. I really needed a wizard because my cover failed as I am a rookie. My water turned from a swamp to foggy clear in less than an hour. He made many trips due to my failed memory of a scheduled appointment. He never had a single complaint which I am gracious as I am planning a wedding, got a 4th dog an it's 2021.... I mean I've got excuses an get handled it with the highest level of professionalism. That's Water Wizard pros an specifically the great job Scott did!

I scheduled for my pool to be winterized and I made appointment sep 17th of this month. Scott the…read moreowner of company called and said Jeremiah was out of town and backed up on jobs so I wasn't prepared at all. Then come sep17th Jeremiah came and I told him what his boss told me he acted he didn't know what I was talking about. So then Jeremiah and I agreed he could come Saturday I was fine with that he said was coming in the morning. Saturday afternoon rolls around he's saying getting his kids I said that's fine I let go. So then we agreed on Sunday. He texted at 9am and said he had drop off his kids and that he would come to do my pool. Needless to say he never came. 8 o'clock comes I text and say what happened to Sunday afternoon he said I text he back at 9am promptly so didn't come. I cancel my appointment and all he had say was OK. This company does not care about your time at all. They come when they want to come. I was so disappointed in the owner and Jeremiah that they could care less. ​​

This is the first time that I have ever had to go from a five star review to a one star review…read more Jeremiah started off amazing, but has not been so great the last couple of months. It started with him not honoring the discount of the pool kit that was an extra 90 dollar's that he guaranteed that my pool would open clear, or it would go towards the opening of the pool. He also said that he would use his own chemicals but ended up charging me for chemicals used. Didn't screw down over half of the concrete pool cover anchors. And has been ignoring me about a current pool leak that I have.

I purchased a pool heat pump from Jay Carter on August 12, 2025 with next day installation. It…read morestill sits in my driveway November 15, 2025 with no response to my texts and calls.

I wouldn't hire this company to clean my toilets. Xavier Jackson was someone I considered a friend,…read moreand I gave him an opportunity to fix my pool. Unfortunately, based on my experience, the work was subpar at best. The bottom of our pool was left extremely uneven, it's incredibly uncomfortable to walk on, and we're embarrassed to have people over to swim. I'm disappointed with the result, especially given the amount of money we paid. He first agreed to a partial refund then went back on his word. I'm also not surprised to see another 1-star review. The experience was unprofessional as a whole as he asked me to write him checks in his name instead of the company name, and forced a much faster timeline than we were comfortable with so he could demand final payment.

I do not recommend this company at all. I paid this company $500 to clean my pool and put together…read moremy pump. They put together the pump fine, however they did not clean my pool. I have a smaller pool a 15x48 pool, they came to my house about 3 times and still did not clean the pool. I sent them a picture to show them the pool wasn't clean and it was cloudy, they told me it was a stain in my pool and for me to add a bottle of clarifier. I then showed them a picture of my pool that was clean. I requested some of my money back, since I had to clean the pool myself. they told me that they gave me a discount already to clean the pool. Where was the discount, I gave them what they said it would cost. The area that they claim was stain was just sand in the bottom of the pool. This company refuse to give me any money back; they are a BIG RIP OFF. Why should I have to clean my pool myself when I paid them to clean it. Even if it was a discount, they did not clean my pool, it was still dirty and cloudy.

Scott from A Better Pool SVC saved our pool. The first guy who did the installation totally messed…read moreit up, and we thought we had just wasted thousands of dollars. Then we found Scott, who promised he could fix it and totally delivered! We could not be happier with the work that he and his team did on our pool. He was honest and gave us an impossible-to-beat price because he felt sorry that we'd had such a bad first experience. He came to our house several times until everything was just right, and gave us "pool school" for free. Now we have a beautiful, fully-functioning above ground pool that we can enjoy for years to come. If you need help with your pool, Scott is the man to call. He has thousands of pools to his name, and exudes confidence on every level. Plus, he's a super nice guy! We can't recommend Scott and A Better Pool SVC highly enough. Five stars! Thanks, Scott!

I hired Dales pool in mount Washington, ky to install an inground pool with liner in the year 2022…read more Unfortunately,the pool has leaked since the first year it was installed. Over the next 3 years, the company repeatedly denied it was leaking, despite patching the liner multiple times. Each season the leak became worse. Eventually, the company told us to obtain a third party evaluation and stated they would pay for that. We had two separate pool professionals inspect the pool, and both immediately identified that the liner had been installed with a wrinkle under the main drain and that the drain gasket screws were stripped. After we reported these findings, Dales pools drained the Pool themselves and applied sealant around the drain, but the pool continued to leak. In the fall of 2025, Brandon , the son, admitted he could not stop the leak and agreed to replace the the liner in the spring of 2026. When spring arrived ,we were told by Corey, the father, they would no longer honor the repair because "someone else drained the pool" even though their own company had drained it during prior repair attempts. We are now facing approximately $7,500 in repairs due to what multiple professionals identified as a faulty install. It was all sunshine and rainbows until it came time for them to honor their word. Then we were ghosted. They will not respond to any communication attempts.

I just wanted to give Dales Pool a shout out! Our pool looks AMAZING they did a wonderful job…read more Cory and Brandon were very professional and very easy to work with. If you are looking to get a pool I would highly recommend them.

Fair prices and Aaron is a great guy! He got me right. Would strongly recommend. Quick service as…read morewell he knows what he's doing.

Avoid. Waste of money. Extremely deceitful. Rude. Unprofessional…read more If you like getting scammed, go with this guy. If you want what you paid for, go elsewhere. Opened a pool, promptly put a hole in the liner, which in turn resulted in a a multi-month delay and much more, price wise. As you can see from his response to Martha, he will refuse to take responsibility. He'll hang up on you, lie and say he'll come back (and never show). Anything to kick the bucket down the road. He'll definitely cash your check immediately though.

I can't believe I have not written a review for sometime pools! They are my absolute go-to for…read moreopening/closing and getting my pool water chemistry correct. As a child I was an avid swimmer. My parents joked that I was like a fish. I was on the swim team as a kiddo and then again in high school. My first job was as a lifeguard, and then a swim instructor. During college I volunteered as a swim coach. The water just calls to me. A few years ago, I returned to my first love: lap swimming. Then, like everything else in the world during the pandemic, my local pool shut down. I was devastated. When it finally opened back up, the hours were awful, and lane priority was given to Lakeside kids who weren't following social distancing standards for the time. The public pool started to feel gross to me. I love swimming, but was over sharing space with the public. I had always wanted a pool of my very own. People that know me well know that I am very frugal. I love a really good deal and will price compare until the cows come home, as they say. But, I'm also a big fan of a treat yo self! So when I do make a purchase, is well researched and quite frankly, top-of-the-line. If I'm going to spend money on it, I want to be the best. In 2020 when the market fell, it was finally feasible for me to put in my own pool. Admittedly, it's really bougie. It's an inground, 37' fiberglass, heated pool with the newest water filtering technology, and an auto cover. It is my own personal oasis. The ozonator technology I purchased was so new in residential spaces, that the company that installed my pool really had no idea how to get the water right on the system. I didn't trust them after a long and frustrating installation, so I turned to SunTime Pools for help. Best decision ever. Suntime knows pools. They only deal with inground pools, and though they were not as familiar with the ozonator, they took the time to research and figure out what my pool really needed. Now, I turn to them as not only my water balance experts who test my water for free any time I bring a sample by the store, but also as the exclusive opener and closer of my pool each year. The in-store service is exceptional. Even when they are busy, they are friendly, knowledgeable, and take the time to help you get exactly what you need. The products are certainly pricey, but that is the reality of owning a pool. Every Winter, typically in February, they have their winter sale. It saves you about 15% off. They make sure you know the sale is on, even sending postcards to your house. I go ahead and purchase all the chemicals I will need for my opening and closing that year to take advantage of the discount; they encourage that and are more than happy pick out the products for me. They even review your purchases the last season to best predict how much you'll use this season. When you have your water tested, or run by to buy additional chemicals, they not only walk to the shelf to gather the products for you, but they print out a very detailed chemical test and provide you with very clear written instructions on what to add, how much to add, when and where to add it, etc. I have ADHD and it's very easy for me to forget or confuse details, so I am so appreciative of this! When I get home I know exactly what to do.. and if I get confused, I can send them a text and they'll walk me through it. As a customer, their communication is wonderful beyond the limits of the store. They will email and text things like, "hi. The weather is going to be below freezing this week. Make sure that your pump is running properly to ensure your pipes don't freeze." Or "hi. You haven't scheduled your pool closing yet. Our schedule is starting to get full, and we want to make sure you have a spot reserved. Here's a link to the sign-up. This year, we are only excepting return customers to ensure that we can meet your needs." They will also text you as your appointments come up. They'll let you know the date and time and give you instructions on what to leave out if you're not going to be home. The staff they send to your home are always very friendly, professional, knowledgeable, and diligent in their work. I've never once worried about giving them access to my backyard, or the code to open the pool if I'm not home. I trust them implicitly. They are truly just wonderful. If you are an inground pool owner, I honestly would not recommend anyone else in town. SunTime has earned my business and trust for life. All right, I'll stop gushing about how wonderful they are. Usually I'd have some poolside homework before they open my pool in a few weeks, but today they said my water was perfect. "Do nothing", they said. I'm headed home with my chemicals for the year and look forward to seeing them at the end of March. Thank you Suntime Pools!

This company is amazing. I bought a new house in the spring that has an inground pool. We know…read morenothing about pool care and they could have made A-Lot of money off of us. We thought we needed a new liner. That would have been a few thousand dollars, but they quickly explained that no- we did not need a new liner. In fact, ours will be good for years. It just needed a few spots fitted back in place. I take my water weekly to be tested -which is free, and this whole summer I have only had to spend about 125 dollars on chemicals. They have never tried to sale me items I didn't need. I did a pool school class with them at the beginning of the summer and the gentleman who did it was wonderful and even had me record it so that I can replay it any time I need a refresher. The ladies in the Shelbyville Rd location are wonderful! They are very sweet and knowledgeable. They can answer any questions you might have. So, in summary, if you want a honest pool company that won't try to sell you items you don't need. This is the company for you.