I can't believe I have not written a review for sometime pools! They are my absolute go-to for opening/closing and getting my pool water chemistry correct. As a child I was an avid swimmer. My parents joked that I was like a fish. I was on the swim team as a kiddo and then again in high school. My first job was as a lifeguard, and then a swim instructor. During college I volunteered as a swim coach. The water just calls to me. A few years ago, I returned to my first love: lap swimming. Then, like everything else in the world during the pandemic, my local pool shut down. I was devastated. When it finally opened back up, the hours were awful, and lane priority was given to Lakeside kids who weren't following social distancing standards for the time. The public pool started to feel gross to me. I love swimming, but was over sharing space with the public. I had always wanted a pool of my very own. People that know me well know that I am very frugal. I love a really good deal and will price compare until the cows come home, as they say. But, I'm also a big fan of a treat yo self! So when I do make a purchase, is well researched and quite frankly, top-of-the-line. If I'm going to spend money on it, I want to be the best. In 2020 when the market fell, it was finally feasible for me to put in my own pool. Admittedly, it's really bougie. It's an inground, 37' fiberglass, heated pool with the newest water filtering technology, and an auto cover. It is my own personal oasis. The ozonator technology I purchased was so new in residential spaces, that the company that installed my pool really had no idea how to get the water right on the system. I didn't trust them after a long and frustrating installation, so I turned to SunTime Pools for help. Best decision ever. Suntime knows pools. They only deal with inground pools, and though they were not as familiar with the ozonator, they took the time to research and figure out what my pool really needed. Now, I turn to them as not only my water balance experts who test my water for free any time I bring a sample by the store, but also as the exclusive opener and closer of my pool each year. The in-store service is exceptional. Even when they are busy, they are friendly, knowledgeable, and take the time to help you get exactly what you need. The products are certainly pricey, but that is the reality of owning a pool. Every Winter, typically in February, they have their winter sale. It saves you about 15% off. They make sure you know the sale is on, even sending postcards to your house. I go ahead and purchase all the chemicals I will need for my opening and closing that year to take advantage of the discount; they encourage that and are more than happy pick out the products for me. They even review your purchases the last season to best predict how much you'll use this season. When you have your water tested, or run by to buy additional chemicals, they not only walk to the shelf to gather the products for you, but they print out a very detailed chemical test and provide you with very clear written instructions on what to add, how much to add, when and where to add it, etc. I have ADHD and it's very easy for me to forget or confuse details, so I am so appreciative of this! When I get home I know exactly what to do.. and if I get confused, I can send them a text and they'll walk me through it. As a customer, their communication is wonderful beyond the limits of the store. They will email and text things like, "hi. The weather is going to be below freezing this week. Make sure that your pump is running properly to ensure your pipes don't freeze." Or "hi. You haven't scheduled your pool closing yet. Our schedule is starting to get full, and we want to make sure you have a spot reserved. Here's a link to the sign-up. This year, we are only excepting return customers to ensure that we can meet your needs." They will also text you as your appointments come up. They'll let you know the date and time and give you instructions on what to leave out if you're not going to be home. The staff they send to your home are always very friendly, professional, knowledgeable, and diligent in their work. I've never once worried about giving them access to my backyard, or the code to open the pool if I'm not home. I trust them implicitly. They are truly just wonderful. If you are an inground pool owner, I honestly would not recommend anyone else in town. SunTime has earned my business and trust for life. All right, I'll stop gushing about how wonderful they are. Usually I'd have some poolside homework before they open my pool in a few weeks, but today they said my water was perfect. "Do nothing", they said. I'm headed home with my chemicals for the year and look forward to seeing them at the end of March. Thank you Suntime Pools! read more

Suntime Pools West - All the supplies a boy needs to close the pool. (They tested my water, so I have exactly what I need). - Hot Tub & Pool Near Me - Louisville, Kentucky

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This company is amazing. I bought a new house in the spring that has an inground pool. We know nothing about pool care and they could have made A-Lot of money off of us. We thought we needed a new liner. That would have been a few thousand dollars, but they quickly explained that no- we did not need a new liner. In fact, ours will be good for years. It just needed a few spots fitted back in place. I take my water weekly to be tested -which is free, and this whole summer I have only had to spend about 125 dollars on chemicals. They have never tried to sale me items I didn't need. I did a pool school class with them at the beginning of the summer and the gentleman who did it was wonderful and even had me record it so that I can replay it any time I need a refresher. The ladies in the Shelbyville Rd location are wonderful! They are very sweet and knowledgeable. They can answer any questions you might have. So, in summary, if you want a honest pool company that won't try to sell you items you don't need. This is the company for you. read more

Suntime Pools West - My pool. - Hot Tub & Pool Near Me - Louisville, Kentucky

This company is the best. have done business with them for 20 years. they are always helpful and do what they say. we use there full service open close weekly maintenance and it is great. read more

We love Suntime Pools West! They know all of their customers and their pools. The staff are always Friendly! Rhonda and Valerie Lov all the dogs that come in for a visit! This place has a Family Friendly atmosphere. I've had a few issues with my pool and they have solved all of them. They are always helpful and I look forward to making the trip to Middletown to have them test my water! I am proud to be part of the Suntimes Pool Family. I am so glad that they both open and close my pool/it's so convenient! I love the February sale on the chemicals. That helps me with $$. one last thing... thanks to Rhonda for helping me pick out a new pool cleaner this year, it makes my busy life so much easier! PS the pup cups on customer appreciation day were much appreciated! read more

From the initial meeting to installation, this company was AMAZING. Every question answered, every issues dealt with seamlessly. I cannot imagine another company as response, professional or knowledgeable. read more

We have used Suntime for 6 years now. They may not be the cheapest but they are reliable. They come if they say they would. I have tried other companies but they would either not respond at all, come give me a quote and then not respond, or not show up on day of work to be done. Never had the problem with Suntime. We got our pool closed a few weeks ago and the filter sand replaced this week. They get the job done. Their techs are very pleasant. And people at the store are knowledgeable. I am done looking elsewhere to try to save a buck but end up with a headache. read more

Absolutely horrendous company. Multiple times were caught adding unneeded fees. Manager was completely unapologetic. Their business model seems to be based on terrible service and adding charges on that they hope you miss. Seriously, I have no clue how they're still in business. read more

Love this pool Company!!! My family moved into a home where the pool hadn't been used in years. We had no idea where to begin. I phoned Suntime Pools West and spoke with Brian in the customer service department. He asked me to email him some pictures of our pool and the old filtration system. He called me right back to explain what we should do first. He was full of expert information and was so helpful !!! My husband and I spoke with Brian several times to get our pool up and running. He sent out a great team of workers (Matt and Kaitlyn first then Bobby and Austin) They all did a great job. Was so pleased with all of their work. They installed a new filtration system for us, cleaned the pool and tested the water. They answered all of my questions and took time to make sure I understood the answers. It was awesome. I would highly recommend this company for any of your pool needs. read more