Vacasa is the worst! The property manager and team are so unresponsive, don't follow up. Just a…read morepoorly run business! I would not use them for property management, you will regret it.

I would give Vacasa 0 stars if I could... We rented a small…read morehouse on the coast of Oregon and paid (with fees) about 500 dollars a night. When we got there the home was filthy and the plumbing was in disrepair. We let a Vacasa agent know about it right away and we were given a vague promise that they would make it up to us next time we rented.(?) I've been trying to get a supervisor to address our concerns for 2 weeks and absolutely nothing has been done. This rental would not meet the most basic building codes and it's obvious that Vacasa doesn't care

We booked thru Airbnb and Ion. My husband had accident was unable to use the property. I get not…read moregetting a full refund but asked for the $500 pet deposit back was told no. My daughter went into the home with the code to see if the Home would work for us we could not make it work. No one stayed or pets stayed in the home the 5 nights we had it rented. I paid additional per depoists and have the proof and that is what I had asked for back. ION knows that the property was not used for the 5 days. ION should not spread false claims. Thank you for nothing enjoy my money.

From the owner: Boise's Premier Vacation Rental Management Company!read more

We got last-minute reservations here for about $100 a night. It was a bit of a drag that they…read morecharge $10 for parking, but otherwise the stay was very good. The rooms have an unusual layout for a Marriott, but we really liked it. There was a sitting area and a separate bedroom area, with a TV on a swivel so it could be viewed from either side. Our room also happened to have a nice leafy tree right outside the window, which made it feel a little more relaxing. The breakfast buffet on Sunday was crowded, but the variety of offerings was impressive. There was a waffle station, bagels, muffins, scones, oatmeal with all kinds of toppings (chocolate chips, pecans, granola, peanut butter, honey, and more), yogurts, eggs, sausage, hash browns, and hard-boiled eggs. Plenty to choose from and a nice way to start the day. The place is a bit of a maze and it might be a long walk to your room, but you gotta get those 10,000 steps!

I am lifetime Titanium with Marriott and have stayed at thousands of their hotels over the years…read more I often stay at a Springhill Suites and can count on a comfortable stay but this location is disappointing. Checked in and I am usually given a room on the top floor, often upgraded and often a corner room. Was surprised when the front desk told me I was on the ground floor. Then I got to the room and it was a HANDICAP ROOM that I did not ask for! Springhill Suites usually had a modern room with high end fixtures and this room had none of that. The most frustrating thing was TERRIBLE INTERNET and that made it hard to finish some work I had to do. Won't stay at this location again

Don't be fooled (like I was) by positive reviews before this company came under new ownership. It…read morewas a nightmare working with this company, and I lost an enormous amount of money after terminating their management of four furnished properties. I was told this company had a "waiting list" of medium term renters for furnished housing, which turned out to be false. Short term bookings resulted in unscrupulous situations requiring my constant oversight: 1) I repeatedly asked them not to advertise that pets were welcome in my property listings. And they repeatedly continued marketing pets. One occasion after asking them to market no pets, I find that guest had brought a large dog. I worried that they were collecting pet fees on the side. Email updates from hosting companies informed me that BoiseBnb Managers were collecting early check in and check out fees without may knowledge or consent ($50 per booking, in most cases). When I requested transparency of all funds collected and paid out to me (monthly Profit and Loss Statement), they repeatedly refused. After I terminated their management, they booked someone the same day for a lengthy stay (10+ days). And they gave him keys to use the washer dryer in the SEPARATE downstairs unit that rents rooms to "WOMEN ONLY." It terrified my longterm woman tenant when a man suddenly appeared in the unit. They had previously managed those rooms in the separate apartment. Following the termination, furnishings were missing (curtains, a lamp). Petty stuff hardly worth involving the police. One digital lockbox was missing. BoiseBnB charged me a $1000 early termination fee and a cancellation fee for a booking that I could not honor (after their termination). In the end, they mostly managed the bookings that I had previously gotten on my own (through Airbnb) and my income dropped from over $5000+/mo to a couple payouts of around $350 and $475 - minus the $1000 cancellation - the $200+ booking cancellation. They told their cleaner not to clean for two existing bookings when I gave termination. I wish I had NEVER done business with BoiseBNB. It was an enormous loss of time and money, in the end.

I had planned on having my dad visit me in Idaho because I had some vacation time off from work. I…read morethought it would be nice to rent a home nearby for him to stay and feel comfortable. I had paid upfront for my airbnb 750.00 for a home in nampa for 3 nights. This was expensive already but I thought I would be paying for a good product. My mistake. My reservation time was 4PM. My dad's flight came in at 12:30 so I was already eager to get him settled so he could rest from the flight. I got a call and text at 3:57 as we were pulling up the drive way, stating the air bnb was "ruined" by the previous people staying there. Obviously I was concerned and upset that not only was it not ready on time according to the contract but that the house had not been taken care of. This was all not mine or my fathers fault and when we called Caitie the home manager she was abrasive and rude from the start. I called her to request a refund because I was no longer comfortable with the stay. She proceeded to say absolutely not and instead of being understanding she was combative and unreasonable. Beyond poor service skills. I was shocked by the lack of humility. My trip I had planned to spend with my dad that I don't get much time with anymore since I had moved was ruined. If there was any kind of service suggestions or an approach along the lines of how can we make your stay better would have made all the difference. If anyone reads this. Strongly would not recommend.

Without making this a long-winded review I had an experience very similar to those mentioned by…read moreBrigitte and Jeremiah. The home we rented was not well maintained we fixed and cleaned many things myself because it was gross and because it was the nice thing to do. When we stopped renting the property we were charged over a thousand dollars in ridiculous fees for things like a closet being dirty (that was locked and inaccessible to us while we stayed there) and chalk on the patio (the kind that sprays off with a hose) amongst other things like being blamed for paint blemishes (that were there before we arrived) and broken furniture (broken upon our arrival) It looks like the organization rebranded to Itrip So. Idaho because they had such poor reviews. Do Not recommend.

iTrip Vacations is a joke. We were building a home in the area and needed a monthly rental with 4…read morebedrooms. Darleen is quick to call you back when you want to book a place but is nowhere to be found once your contact is signed. The pictures online of the home we rented for 3 months looked nothing like the actual home. The home was dirty and I had to get on my hands and knees to scrub the dirt and grime off the floors to make the home livable for me and my family. The home is pet friendly and the rug in the living room was dirty and smelled like pee. The back yard smelled like urine, there are rocks along the side of the house and I'm sure a previous dog had used the rock area to urinate. The home did not have a hose and no one ever called us back when we called to complain or ask questions. We purchased a hose and poured 10 gallons of white vinegar over the rocks and finally got rid of the smell. The house was infested with bugs and was told by iTrip that someone would come by to spray but no one ever came so we paid for a company ourselves because it was so bad. I would open the kitchen cabinet and there would be bugs in the drinking glasses. The kitchen had the bare minimum supplies and it was all probably bought at the dollar store. There were empty boxes everywhere of things they bought and then filled the garage with the boxes or filled the food pantry with boxes making little to no room. We called and asked if we could get rid of the boxes and they said yes. They advertise there is a water filter but that filter has probably not been changed in years and chunks of white junks are in the water, called and said "oh let me talk to Darleen about that" and nothing got resolved. The master bedroom had a filing cabinet as a dresser and the 3 other bedrooms did not have a dresser at all. A monthly rental should have dressers in each bedroom and should have things like a cheese grater and can opener but this home did not and the property management could care less. I could go on and on about the filthy house (oh don't get me started on the bathrooms!) but I won't because the main complaint is how they handled each situation. 90% of the time they didn't even call you back, when they would call back they would tell you what you wanted to hear but nothing ever happened. For example, the tree in the back yard had branches hanging so low to the ground that my kids couldn't play ball without the branches hitting them in the face. When we asked if the gardener could cut or trim them, their response was "ok we will talk to him". Then our next call to them 3 weeks later they said "well just ask him to do it when you see him". The branches were never cut. We pretty much took care of things ourselves and delt with the crispiness. We signed a contract that stated we could be month to month in that home until our home was done being built. We were informed in September that the owners wanted to come home for Christmas and wanted to stay in their home. We of course were upset because our home was supposed to be completed early January and did not want to move twice. Calls were made and messages were not returned. We called and wanted to speak to Darleen to let her know we were looking for a new place and when we finally spoke to her she tried to find us a new home but we wanted nothing more to do with iTrip. They burned us for $1,800 and charged us stating we didn't give notice when they were the ones saying we needed to be out before our home was completed. We should take taken them to court for the $1,800 because our contact said month to month in that home till our build was done. We left that crap hole and are paying the same price somewhere else and its 1000x better, it's a 2 yr old home, 2x the size, pet friendly, has a beautiful kitchen and a jacuzzi in the backyard. Whatever you do keep looking and keep calling other places! Friendly warning not to book with this company. They have grown quite large and can't handle their properties and don't have the proper staff to run a company. Service is unacceptable and unprofessional.