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    My Skin Protocol

    5.0 (5 reviews)
    ModerateSkin Care

    By appointment only

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    11 years ago

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    11 years ago

    Joni is amazing. She is professional and she really cares about her clients. I highly recommend her.

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    Woodhouse Spa - Walnut Creek - Looking to get a jump on your holiday shopping this year? Give a gift that goes beyond the ordinary with a Woodhouse gift card.

    Woodhouse Spa - Walnut Creek

    4.3(376 reviews)
    2.6 km
    $$$
    Luxury
    Certified professionals

    I had a very disappointing experience at Woodhouse Spa in Walnut Creek…read more We scheduled a couples massage specifically requesting to be in the same room. We arrived on time, checked in, and were escorted back to begin our services. After we had already undressed and were prepared for our massage, we were informed that the appointment could not be accommodated as scheduled because the therapists needed breaks. At no point prior to our arrival were we notified of any staffing adjustments or scheduling conflicts. Instead, we were told, after we were already ready for service, that the massages would have to take place in separate rooms. We were then informed that they were fully booked for the rest of the day and could not reschedule us for the couples experience we originally booked. The only alternative offered was a complimentary guided self experience in the sauna, which was not comparable to what we had reserved. Alexa, the hospitality manager, did apologize and stated that Anna, the spa director, would be contacting us. As of yet, that has not happened. The lack of communication and follow through was extremely frustrating. If therapist breaks were going to interfere with scheduled appointments, we should have been notified before arriving. Being informed only after we were undressed and expecting our couples massage was uncomfortable and unprofessional. This experience reflected a serious lapse in customer service. When a service cannot be delivered as promised, there should be a meaningful effort to correct the situation and ensure the client still receives what they scheduled. I recommend taking your hard earned money somewhere you are valued and not expected to simply accept something different than what you reserved. Anna, After receiving your comment on my previous post, I feel it is important to clarify our position. We shared with you, as customers, exactly what our experience was booking this appointment online through your company's website. Rather than acknowledging how this situation unfolded from the client's perspective, your response focuses on explaining internal policies and procedures. Our frustration is not about therapist breaks or operational logistics. It is about communication. At no point prior to our arrival were we notified that the couples room was not secured. We arrived on time, were escorted back, undressed, and only then informed that the appointment would not be accommodated as expected. That is the core issue. As customers, we can only rely on the booking system provided by your company. If duet services must be reserved by phone and the online system does not guarantee placement in the same room, that process should be made unmistakably clear and proactively confirmed before guests arrive, especially for something as specific as a couples massage. Furthermore, instead of continuing this issue publicly from a policy standpoint, I believe this should be addressed internally within your company to ensure others do not experience the same poor communication and disappointment. Our intention in sharing our review was simply to express our experience honestly and highlight an opportunity for improvement.

    Back again for another needed day of relaxation. My mom and I came back to celebrate my birthday…read moreand received massages. This place is so peaceful and relaxing. My masseuse, Mary Alice (?) was great. She was gentle, firm and most importantly did not hit the bed as some folks do. Thanks for a great for a lovely day.

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    Woodhouse Spa - Walnut Creek - The perfect gift does not exi..... Don't be last minute- grab your gift cards for those special people in your life.

    The perfect gift does not exi..... Don't be last minute- grab your gift cards for those special people in your life.

    Woodhouse Spa - Walnut Creek - Show someone special how much you care with a gift that truly lasts.​

    Show someone special how much you care with a gift that truly lasts.​

    Woodhouse Spa - Walnut Creek

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    Shiva Seyedabadi, RN - ShiVinci MD - RN, BSN. L.E.  Injectables Specialist delivering the most subtle beautiful results that are never detectable. Physician: Dr. Parhiscar

    Shiva Seyedabadi, RN - ShiVinci MD

    5.0(62 reviews)
    3.5 km
    $$

    I have been seeing Shiva for aesthetic services since 2018, and even though I no longer live…read morelocally, I continue to fly to the Bay Area just to see her. The hallmark of Shiva's work is her ability to achieve a perfectly natural look. I never leave looking overfilled; just a more rested version of myself. Shiva invests significant time in every appointment. She never rushes and meticulously refines every detail until it's perfect. Her office space is equally wonderful--it's an incredibly peaceful environment with views of trees and nature from the appointment room. If you are looking for an expert who prioritizes artistry, client comfort, and subtle, beautiful results, I recommend Shiva. She is well worth the flight!

    I had a really great experience here and would absolutely recommend Shiva…read more She's very friendly, attentive, and makes you feel comfortable right away. What really stands out is her approach. She doesn't just do what you ask for. She looks at your face as a whole and enhances it in a very thoughtful, balanced way. Her work is extremely detail-oriented and natural. Nothing looks overdone or overfilled, which I really appreciate. She has a very refined eye and clearly treats her work like an art. If you're looking for dramatic looks, she might not be the right fit. But if you want subtle, natural-looking results that enhance your features, she's excellent. Also, you can tell she genuinely cares. Even the final face massage feels very intentional and loving. Overall, a really skilled professional and a lovely person.

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    Shiva Seyedabadi, RN - ShiVinci MD
    Shiva Seyedabadi, RN - ShiVinci MD - Before and after

    Before and after

    Shiva Seyedabadi, RN - ShiVinci MD

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    My Skin Protocol - skincare - Updated May 2026

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