Fantastic service great results, sometimes there's a long waitlist, but it's always been worth it…read more She does beautiful work.

They did a very nice job of replacing a zipper in a coat. I would go back. Good location and easy…read moreparking.

I have been trying for weeks to contact this business to get my dress that was having a zipper…read morefixed. I keep calling and the mailbox is full. I stop by and the door is locked and they are not open.

Please don't waste your time and money with this owner. Took a dress for a simple take in and was…read morepromised on the 28th. I called on the 28, 29, of July and finally reached her in the 30th. She did apologize for not having done the alteration and said it would take an hour. Due to my schedule I ask if she was available the next day. Yes, I'll be in from 11:00am till 2:30pm. Arrive at 11:30 not open no notice posted on the door ( a notice stated she is in business , still no hours posted) and I left voice message. Tried several different times to see if she was open.....no answer, voice mail full! I finally received a call at 2:30pm stating I could pick up my dress if I wanted. Really! When I told her I was upset the way she handled my dress. She stated my pickup dated was the 28th., right on the 28th she hadn't even done the alterations. I was out shopping trying to find a new dress to take on vacation. Be ware you might not get your item with you need it. Her hours are so erratic and with no response to calls or voice mail. I understand she a one woman shop and she's busy with other clients. Maybe, she should think about hiring someone to a least leave a greeting on her voice mail for hours and in case she can't be at the shop.

So happy I came here to have a gown altered for a black tie event. After just moving to Ann Arbor,…read moreit was great to have professional and detailed care given. They do not take appointments, so it is first come first served. You must be comfortable trying on your clothes and having them mark them in front of other people waiting because it is a smaller space.

This place has horrible service. I waited forever to get my clothes tailored, space and employees…read morewere very rude. I'm not sure why this place is always so busy because their service isn't good. They also do not accept any cards, space only cash and check which is just ridiculous. Given that it's 2025. I spent forever driving out here to pick up my clothes and couldn't even get them because who carries cash these days? Go anywhere else.

Needed to have a simple hem done on two pairs of pants. Paid in advance, arrived on the date they…read moresaid they would be available only to find out they were not ready. Was told to come back in 2 hrs. Very inconvenient because I don't live in the area. They then called and said it would be ready in 45 mins. After I was almost home. Suffice to say when I returned to pick them up I told them I was disappointed because they came highly recommended and all they could say was "we get busy sometimes". Not sorry for the inconvenience how do I make this right?? Nothing! They could have at least offered to do them while I waited. Poor customer service all around and they don't seem to care either.

Friendly and very efficient service. Knowledgeable. Able to fix error from somewhere else for…read morereasonable price.

I haven't taken clothing to a cleaners in ages but wanted to give two wool coats the special…read moretreatment and have them professionally cleaned. One is a vintage wool car coat (shorter than the usual length of a coat) from Eileen Fisher, something I bought about 35 years ago. Another is a dark dark purpleish 3/4 length coat, with great sentimental value. So I was hesitant to turn these over and take a chance. However, I can say without reservation that Elite Cleaners II did an excellent job! The colors look more vibrant, esp. the Eileen Fisher coat, which is a dark teal. And that they use a "wet" method and not chemicals was a plus. The items were ready one week later. Yes, you can expect to pay more for their service, although I don't know if the $53.00 for two coats would be standard or not. At any rate, to my mind, it was well worth it. Now my coats are ready for the next winter in Ann Arbor!

Brought jeans in to be hemmed on a Wednesday, told they'd be ready for pick up following Tuesday…read more Received a call on Monday, told they would not be ready until Friday. Received a call on FRIDAY, told they could not hem them at all. Very disappointed in the lack of apology for stringing us along for over a week on a job they promised but could not actually come through on. We could have taken them somewhere else to be altered in that time frame. Frustrating. We'll go elsewhere for our dry cleaning and alterations.

The owner was very nice and helpful when I came to have a few shirts sewn back together (they were…read morehand-me-downs and were quite literally falling apart) I waited for them to open and followed her inside once she opened the doors and explained what I needed to be done. I came back two days later, but still several hours before my scheduled "pick-up" time and was able to pick up my shirts. She explained that, due to the degradation of the fabrics, she ended up re-stitching the entire bottom hem of the shirts (and pressed them, despite me not asking for this) at no additional charge! I can confidently say that K&K singlehandedly brought some of my favorite button down shirts back into commission (and at a fair price!) I highly recommend them for any of your alteration needs, whether it be a simple button attachment or more severe tear in your clothing's fabric. As a side note, their business is listed (either on Apple Maps or somewhere else) with an opening time of 8am on weekdays, but it is actually 8:30am, so plan ahead! Essentially, they have earned a 5-star rating from me and will be the first business that comes to mind once I need any future work done on my clothing.

I'll be returning here for my future dry cleaning needs. And alterations too…read more I was looking for a place that did dress shirts for under $2... (I was spoiled in baltimore with 99 cent shirt cleans)... and called around. I knew this might be the place when a very kind Korean woman answered the phone and was very patient with my questions. Shirts were $1.80. A full-length black wool coat was $15. This place is right around the corner of Platt and Packard, right in-between the pet groomers and Panda. However, it is NOT called U & I, it is called K & K Dry Cleaners (see picture). A little confusing, but the number is still the same. I showed up with 13 shirts and 4 pairs of pants. Talk about a handful. Slacks were $5 a piece. My friend brought her coat. Turnaround time was 3 days, which I don't mind since I'm never in a rush to get my dry cleaning back. We prepaid but I think there's the option of paying at pickup. I asked about hemming too - non-cuffed pants is $10, jeans $10-11. Not that bad. I'm not sure, I got a really personal feel, and the woman (I wish I caught her name!) was very nice yet not overly intrusive. We discussed about being students, and her kids who were UofM students as well, etc. Definitely cheered up my day. When we returned to pick up, she was already going through the racks to find our clothes as we walked through the door - so she definitely remembered us and our order. She let me know that one of my shirts doesn't work in the shirt machine, so she had to hand-press it, but she didn't charge me extra since neither of us caught it initially. Great service. Don't be put off by the less-shiny appearance of this place. Oh and check out the cash register - it's a veritable antique!

It's great to have a solid tailor on the west side of Ann Arbor since Sofia's moved. They're a…read morelittle hidden on Maple - you might drive past it the first time but they're well worth it. They did a great job of fixing up my torn heavy duty winter jacket. Heads up - they are just cash or check but will probably remind you of that when you drop things off.

Review #200 goes to Westgate ("WG") Tailor! I was saving #200 for a 5-star review and I cannot…read morethink of a business more deserving of some Yelp love. I have been going to WG Tailor for 5 years now, following them to this location not far from their previous on Maple. They are my go-to for all tailoring, including of high-end garments requiring a more custom fit, and I consistently refer friends and colleagues who are looking for a good tailor. The reasons being: High quality work, very fair (in my opinion; $20 for pant hem [August 2022]) price points, and great customer service! In my experience, turnaround is less than 2-weeks. Their new location is tucked behind a car detail, so you might miss it. Be sure to drive slowly and use your navigation. They are open only on weekdays, so make time in your schedule. You won't regret it!

Brought in some items to be hemmed. Rush jobs. She did them in less than an hour. Also has heavy…read moreduty machine for thicker items. Will bring my Jiu jitsu uniforms here in the future...She's able to repair and add patches. Awesome prices and excellent/professional service with a smile.

Took a $600 Lara New York dress in to have it shortened. Told her exactly how I wanted it. She…read moreasked for a week. I picked it up on 11/20 brought it home & tried it on and it was uneven. The cape on the dress is still too long. She has no set prices and gives a price based on what she thinks you'll pay. When I refused to pay 100$ to have another dress shortened, she accused me of wanting it for free and raised her voice to me. Needless to say, I opted to utilize someone else's services. Ever since the management change, the quality of service has gone down drastically, and the prices have gone up through the roof. Not recommended at all and she's very rude.