Update 2026: still a 5-star service!…read more Bill's Transportation Services gives me what no Uber or corporate service could: true piece of mind and the feeling of community. I feel very safe using this service to pick me up in the wee morning hours at the airport and get me home safely, and as a single lady that is very rare but of utmost importance. I have been using this service for almost three years now and the quality has always been top notch. The service has grown to include several more drivers, of which I've had two newer ones, both of whom were polite, courteous and professional. If you're reading this looking for a ride, I encourage you to give Bill's Transportation Services a try, whether it's an airport run, drop off/pick up from a doctor visit you won't be able to drive back from, or any other ride you'll want to schedule in advance.

Hired Bill for trips to and from Logan airport and could not be happier with the caliber of…read moreservice. Bill was early for pickup to Logan and super nice on the way there, making the ride enjoyable. The brand new van offered a very comfortable, smooth and quiet ride and we had plenty of time to spare at the airport. Before departures Bill even offered a courtesy check to make sure we had all the important items like passport, wallet, phone etc. Arriving home, our driver Tony communicated his ETA and called us to confirm the precise pickup point even down to the inch. Tony was so nice and we had good conversation with him and again the van was super comfortable and clean. Tony even helped carry suitcases directly to the door. I appreciated that both Bill and Tony communicated multiple times in text with confirmations, ETAs etc. Sent photos of the vans well in advance with license plates which was a really nice touch, so that we knew exactly what vehicle to look for. Bill and Tony easily accommodated an itinerary with multiple stops which made our lives SO much easier and saved us from unnecessary driving and coordination. Everything was done via text/phone which is way better than dealing with a clunky website or corporate office. Price was very reasonable and very well worth it for the level of professionalism you get. We will be booking with Bill's Transportation Services in the future for sure.

I called to ask if they could drive from Pawtucket.. (on…read morethe border of providence. on north main) to providence. thayer st. its less than 10 minutes away. Simple question. he told me "No" really rudely and then hung up on me.

Worst taxi ever. Called was told by the rude ass dispacher it will be half an hour.. An hour and a…read morehalf later they show up. The woman driver then told us she had to stop at her house before she picked us up. The car was old as hell and beat up. Overall ill stick to lyft.

WARNING---Suspicious Activity VISA-attempted fraudulent-use…read more2 days after dispute with this taxi service. Made resv 1 wk prior with $20 est for 4.5 mile (per Google) trip. Driver took circuitous route then charged total $45; denied est $20. $500+ on-line theater charge by "Doctpr ???" to my credit card appeared, and VISA Security called me. Fraudster unk and new VISA card needed. Lesson learned: get details in writing prior, and avoid overcharging and VISA fraud.

HORRIBLE SERVICE. I have used this cab many times, for a short ride from my house to work, and…read morenever had any problems until now. It is a rainstorm outside and I called for a cab after work, after waiting the estimated time they gave me (30 minutes) I called to confirm the cab was on the way and the man who answered the phone said he was. He called me back 10 minutes later and gave me an attitude because I gave him an address and not an actual store name. He then said that he was NOT sending the cab after I had already been waiting for an HOUR. And proceeded to hang up on me. I am disgusted at the service they have given me after all the business I have given them. I DO NOT RECOMMEND.

The best taxi service in Providence!!…read more I met City Cab right after I moved to Providence two years ago. Providence isn't like other cities in that it's tough to hail a cab here and I am never certain if a taxi will show up when I call a random cab company. I have never used any other service. Seyi (pronounced like "Shay-ee") and the other guys that drive for City Cab are incredibly kind and they have never left me stranded. I would highly recommend City Cab to anyone who needs a ride in Rhode Island!

BEWARE!!!!!!! We just paid city cab $30.00 for a ten minute ride!! Yes thirty dollars for a ten…read moreminute ride. They showed up

Wonderful experience. Prompt, friendly, always in communication. Benny is the best. Great,…read morefocused, safe driver and also kept in constant communication. Would highly recommend and will use them anytime we travel to Boston!

Rachel's car service was exceptional. Billy was awesome, pleasant, drove exceptional from Warwick…read moreto Boston and the return back home upon our return from vacation. We will be using this service when we need transportation!!!!

Thank you!!! Had to get my eyes dilated, couldn't drive. You guys said you'd be there in 10 min…read more Took less time. Got me home, even offered to open my home door for me! Dispatch was awesome, spoke clearly & knew exactly where I was!

Answered the phone! Arrived in 10 minutes like he said he would! Super friendly and helpful to me…read moreand my little girl. Went above and beyond - helped me get across the street and up my steep driveway. I'm using a wheelchair temporarily. I will definitely call again, and not just because I feel like I owe him more tip.

AMAZING service!!! After hours of delays and plane cancellations, my husband and son were…read morererouted to Boston and arrived around 1 am. Their hotel was in Providence. We called rental car companies, bus services and train services and had no luck. After being turned down by another taxi service, I came across Sugar Daddy. He picked them up at the airport and brought them to their hotel. We left our son in Providence to attend the Precollege program at Brown. After my son completed the program, Sugar Daddy picked him up and took him to the airport. Sugar Daddy is extremely nice, trustworthy, and timely. We live in Texas and trusted him to pick up our son from Brown and take him to the airport. Thank You Sugar Daddy!!!

This is the most fabulous cab service ever. They are willing to come out to remote areas. They are…read morefriendly, nice, punctual, and dependable. My husband Ron and I greatly appreciate their service. Wonderful drivers. Forget Uber or Lyft. Sugar Daddy Taxi is the best.

Every time I've called this company, I get service quickly. They use minivans which gives me a…read morelittle more room.

I'll give this company two points because the dispatcher was very nice and the driver was right on…read moretime "to a fault"! I called for a ride to the hospital for a scheduled breast cancer surgery. My husband is very ill and my daughter lives out of state and the ride I planned fell through. Needless to say this was a very stressful and emotional time for me. The dispatcher quoted me a price of $28 - cash only. The cab arrived promptly at 8:30. I could not open the broken down old slide door! Hmmm, ya think the driver might have gotten out to help? Nah! He not only didn't open the door for me but was annoyed that I couldn't do it myself. Before even moving he demanded money up front and now asked for $30 as I got in the car at 8:32 . He explained it was a dollar a minute! I brought $40 cash with me with with the plan of giving it to him and asking for just $5 back allowing for a $7 tip! I was in tears as having to ride with this awful man for something so emotional and life altering! I explained to him that my father was a cabbie for many years and that I had worked in the food service business and that I come from a long line of tippers! My Dad would NEVER have treated a customer like that! He then said "ok only 60 cents a minute. I handed him $30 and of course he had no change. I told him "there's your tip"! I was clearly distraught of which he had not an ounce of compassion! He pulled up to the hospital without saying a word! Once again I struggled to open the door and he could not possibly get off his a-- to help me just kept explaining how to open the door! He sure took me for a ride!!