We have sent our past 3 dogs to Pooch Palace. The staff is…read morewonderful and kind, and my dogs are always so happy when I bring them and pick them up. Can't recommend enough!

Lindsay, In response to your passive aggressive poor excuse…read moreof a response, My DOG enjoyed HER TIME? As if you even know my animal, could vouch, or simply speak for her. Your staff kept calling HER a HE the entire time they ever interacted with HER or ME. I'm glad you now know it's HER, as I can tell from your capitalization skills. No, being cut up on her face she did NOT enjoy her time. And I definitely did NOT enjoy that as her owner and client who pays you. Shameful of you to even state that as your response. MY dog being hurt is not up to YOUR discrepancy as to what is acceptable or enjoyment on behalf of MY dog or ME. I was DENIED a tour, and told I could look on YOUR business instagram for photos. My boyfriend was NEVER asked his name, ID, NOTHING, you let my dog go with him without ANY questions asked. And you can refund the original card. THANKS!

I had a similar experience as one of the other reviewers. I have an older golden retriever who has…read morebad hips. I was instructed to bring him in at 9am when they opened, and waited and waited all day. They didn't call me until 5 o'clock and the girl in the back wasn't even done grooming him when I arrived. I had to help her hold him up because he was cooped up in a cage that was too small for him FOR THE ENTIRE DAY and his legs were so sore he couldn't even stand up. When I brought my dog in I had to help the lady put him in the small cage, she even remarked she couldn't have done it herself. I asked how long it would be and she said he would be done around lunchtime so I didn't worry that he would be in there too long. In my personal opinion, it's not animal abuse to keep a dog in a crate/cage, but if an animal can't turn around inside the crate it's way too small and keeping them in there for 8 hours is animal abuse. This place should be shut down for cruelty to animals. I had to literally carry my 100lb golden out of there because he couldn't walk and do it himself. I'm disgusted with these people and would never recommend anyone to go there. Avoid Village Groomer like the plague it is!

They know how to cut my Bedlington and handle her, she's a bit of a grumpy old lady and doesn't…read morelike other dogs very much. Beautiful cut , clean salon, and reasonable pricing . Plus sometimes there is the most wonderful hairless cat to greet you !

Dog Tired on John's Island is an amazing doggie daycare and dog boarding facility! We really…read moreenjoyed the staff and the loving atmosphere! We love it! Easy 5 Stars !!

My dogs come for daycare and most recently boarded. The experience was great. The daily Facebook…read morephotos told a story. The communication was above and beyond. Both dogs came home happy and clearly well taken care of. I'm thrilled. It made my heart happy! 10/10

Love the Dog House! Sweetest Staff who loves our pup…read more We have so much confidence that she is getting the best care.

I brought my dog in for daycare here a year or so ago, it was one of the most traumatizing…read moreexperiences we've had. Ten minutes before they closed I was stuck behind an accident on the bridge and I began calling to notify staff I was running behind. No one picked up the phone as I called for 15+ minutes. I get there 5 minutes after close (my fault I get it) but the doors were locked and lights were off. No staff attempted to reach out to me via email call or text. I have absolutely no clue where my dog (my emotional support pet) is. Their policy says under these circumstances that I've abandoned my dog and they may give her to a shelter. Again, I have absolutely no idea where she is. Two panic attacks later, I show up the next day, pick my baby up, and take her home. They still charged me, never apologized and claimed they tried to reach out to me. My number and email on the account were correct (I double checked). I'm begging you not to take your dog here, they do not care about you or them even a little. It's been years and still to this day it is the only time I've lost my temper with a service worker. Please please, please, do not bring your dog here.

Great service and I loved the report card they provided after daycare. It was his first time so he…read morehad a great time. They were very informative and friendly. A tad on the pricey side, but it was my first time so maybe it's so bad.

My dog and I are big fans of Pet Mahal. The staff is professional, consistent and they know my dog…read more They let me know any time she seems to be having an off day, if they noticed anything new with her or if she has a new boyfriend! I have tried several dog daycare facilities in the Charleston area and this is the only reliable group that my dog enjoys. It's not an easy business so I appreciate the thought they put into pleasing their clients and employees.

We are visiting the area from Tennessee, this place was great, they did a trial to see how the dog…read moredoes there and then we dropped him off another time to spend at the beach..Peopke are so nice and doggy like it ..Thank you

Absolutely horrible, I left my dog here for the weekend for a short vacation. Within 24 hours my…read moredog escaped because none of the staff were watching, they didn't know when she escaped because there were no staff paying attention. This was their one job, to take care of and watch the dogs. Absolutely horrible, I wasn't given any information about her other than she escaped and people saw her on ring cameras. We called to see what was happening and the person who answered didn't answer any questions and just kept giving obvious reasoning ( "I guess she hopped the fence" ), they did call animal control and the police immediately to get her found. I can't believe this, I will update the review depending on what happens. TLDR- Lost my dog within 24 hours, will update if found

I adore this doggy daycare. I tried 3-4 others in the area, but my dog left those scared and…read moreshaking. After his first day at Zen Dog, he was happy and excited to go back! He runs up to all the employees right when we walk in. My dog is like my child and I would recommend Zen Dog to everyone!

We absolutely love this daycare and have been bringing our dogs here for 6-7 years. The staff is…read morecaring, attentive, and truly treats every dog like their own. Both of our dogs literally start whining with excitement as soon as we turn onto the street--it's their favorite place to go! Over the years, we've always felt confident that they're in a safe, stimulating, and loving environment. The team communicates openly, gives great updates, and genuinely knows each dog's personality. I can tell how much time and energy they put into making the daycare a fun and positive experience for all the pups. It's such a relief to have a place we can trust completely, and it's obvious to us (and to our very happy dogs) that the staff here is outstanding. We couldn't imagine taking our dogs anywhere else!

This place is a real find. Washing my fidgety hound in the tub at home is not an easy process. I…read morelove the elevated tubs. For a very reasonable price you get all the things you need for a professional wash (including 4 different shampoos to choose from), wipes for their ears, wipes for their eyes, and a dryer to make sure your pup comes home nice and dry. There's a mat in the bottom of the tub so your dude or dudette isn't slipping around and panicking. The water is warm and the sprayer helps get all the soap out of their coat. From the time we hit the door to the time we are checking out it only takes me about 20 minutes to get my buddy washed and dried. You can also have them handle the wash if you want. They also have a grooming service. My buddy doesn't need much grooming but I have seen the results of their work and its all very nice (I used to own a grooming shop so I know a good cut). The staff is very friendly and helpful and they carry a wide variety of food and other supplies. Highly recommended!

We specifically booked a deshedding service, but instead were charged for a basic wash we didn't…read moreask for! The deshedding wasn't done at all. After 2 hours of driving to fix their mistake, the owner Chad refused to apologize, refund, or take accountability and claimed a quick 20-minute brush counted as the full service deshedding. Details: We scheduled a deshedding appointment for our dog the week of the 9th for Friday afternoon. At pickup, I noticed my dog was not fully dry, and the total charge was $55 instead of the $70 we previously paid for a deshedding service. When I asked Eric about the price difference, he assured me the deshedding had been completed and that the groomer simply adjusted the price because my dog was not shedding as much. Later that evening, my dog was shedding more than before the appointment. The following morning (Saturday the 14th), I contacted the owner, Chad, who apologized and asked us to return Tuesday or Wednesday after 5 p.m. so he could correct the issue personally. We drove from Mount Pleasant (30 minutes each way) on Tuesday, but Chad was not present. Eric took our dog back for approximately 20 minutes and later acknowledged that the deshedding service had not been performed. He showed us the amount of hair removed and stated he would inform Chad so the situation could be made right. After not hearing back for several days, we contacted Island Pet again regarding a resolution, including the time spent driving to correct the mistake. During that conversation, Chad was defensive, raised his voice, and stated there would be no refund, credit, or further resolution. He claimed the 20-minute brushing session qualified as a deshedding service, defining it as de-shed shampoo, time to sit, followed by blow drying and brushing. However, that full process was not performed during the original appointment. We booked and expected a deshedding service but were instead charged for a basic wash, plus tip, and spent two additional hours driving.