Terrible experience this morning. Called and made a reservation on the phone for. $4? Small car…read more Uber to pick up the car and was told when I arrived the rates had went up to $65 and that's what my reservation was for. I called HB enterprise and was told sorry for your bad experience we would be more that happy to accommodate you today if you can work with us in time. I said no problem and now I'm headed to enterprise in HB. Don't do business with Costa Mesa enterprise. They will bait and switch you even if you have a reservation. They will also sell you a story about how busy they are and that it's corporates fault the prices went up. This is a fake story.

Good and bad...the good, the counter person, Victoria was an absolute sweetheart.....the bad, 15…read moreminutes to wait in line. It's not a grab and go location. The other thing is, I'm an executive elite so you would think at a grab and go location they would give you nicer vehicles due to status....they gave me a stripped down midsize suv...nothing but the windows were automatic...I was surprised it actually had an FM radio....also when I dropped it off at the airport, the signage is good to the point where to park it...there are typically people to guide you in but they were otherwise preoccupied so I had to pull over and ask where to park....

This is place is a huge joke. It looks like the owner wanted to start a car rental business of…read morejunk cars and was willing to rent to "unrentable" teenagers. Guess what? There's a reason why teenagers are unrentable ! They carry huge risk, which apparently this place realized after the fact. They are almost always closed and do not have active staff during working hours.

Me and family were to new to California and unfortunately none of us had credit card, but this…read moreplace especially Benjamin really helped us out with getting a rental no problem.Was able to get a rental for a great deal!! Will definitely recommend. Ask for Benjamin if possible as well. He was really great to us and helped us with any questions or doubts we had.

I had a great experience at Hertz Costa Mesa. Amber Rose, Natalie, and Jesse were all incredible,…read morehelpful, and genuinely accommodating throughout the entire process. They worked hard, moved quickly, and made everything easy on me from start to finish. What really stood out was how much they cared about making sure I had a good experience. They even got me into a nicer car than I was expecting, which was a great surprise. Really appreciate the level of service here. Highly recommend this team if you're renting in the area.

Never do business at this Hertz…read more -When arriving for my reservation the 1st thing that was said is "I thought we moved your reservation to another location", but it wasn't. -Next they said they don't have a car for me & that their manager called me to let them know, but they hadn't. -Got the employee's name, the manager's biz card, & told them I was stepping outside to call customer support while waiting for a car. Not a minute late, they suddenly had a car for me that they were "holding" it aside for an account. Not "reserved", "holding" basically just in case. -I reserved a Mid-Size SUV, they gave me a Compact SUV (Chevy Trax). When I asked if that was at or above the class I reserved, they said it was a free upgrade & quoted $200 more total if they charged me the correct price for the car they gave me. -My reservation was for 6-days at $186, they changed it to $212 on the contract for my "free upgrade" without saying anything. Especially ironic since they gave me a lower class car that should have led to them lowering the price of my rental. -When returning the car, a customer in front of me was picking up his reservation & a different employee told them, "I thought we moved your reservation to another location". Clearly a shared & dishonest practice among staff when not able to fulfill reservations. -It was really busy so that same employee announced "Anyone who's returning can just drop the keys w/ me & you'll get an emailed receipt", so I did that. Unfortunately they didn't close my rental out til 3 day later so I was over charged. Plus they added a late fee. -After 2 hrs of hold time & conversation with their support team, they finally agreed to refund me the overages & lower the price of the rental since I was actually downgraded from my reservation, not given a free upgrade. How can one rental experience include this much dishonesty & mistakes made by staff? Cause it's this location's brand. It's what they do, it's their operational standard & culture.

I was initially worried after booking online and then seeing the reviews, but the service was…read moregreat. Van was clean and ready upon appointment and check in and out was quick and easy process. Very professional and great service.

Booked a car rental. Received a call just before we were heading over that they can't honor our…read morereservation and have cancelled it. No help no options nothing. Then Christian the agent hung up. Had a big Father's Day planned. No thanks to budget.

Jackie! Had the best experience at this enterprise, Jackie was the staff member who assisted me and…read moreshe did not disappoint. She made sure to help me get into a 3 row suv, I was recently in a car accident and need a 3 row to fit 3 car seats. Jackie went above and beyond-- she also helped get me into an affordable compact SUV after the insurance decided to no longer keep supplying the rental cost. If you need a rental, DO NOT HESITATE to stop by this enterprise and ask for Jackie. She is amazing!! I also met other staff members and they were great, Jackie just stood out most!

I've rented from this location twice now and both times have been exceptional, thanks to the great…read morecustomer service from Josh and Asia. They were both super accommodating for our rental, helping secure us the specific vehicle needed for our trip. It ended up being an amazing car that we fell in love with! Thanks to them both for setting us up for a great trip + being so kind and helpful along the way. Rental cars can definitely be a hit or a miss, but the two we've gotten from here have been clean+tidy, relatively new and had no issues when driving long distances. Would totally recommend this location because the people there seem to really care about their customers and their experience. Thanks again!

The RV itself was fine, but my final cost was higher than expected due to unclear add-on fees…read more Pickup felt rushed. If you're not staying at full-hookup sites, this rental isn't a great fit. Separately, my refund initially appeared on my credit card, then disappeared. I had to call and email to get it reissued. This led to extra personal and work time I shouldn't have had to spend.

I rented a small Honda SUV, it was dirty on the inside. I took it to the car wash & cleaned it…read morebetter than I received It Upon the return. I returned it a little late; although, it was before his next service. Sam said it was ok, no charge on the late fee. Few hours later - I was charged another day after I dropped the vehicle off Already. I was later charged for the toll charges, he went in the app (on my cell phone) & accepted the charges w/out my authorization. Don't go to this place! It's a NIGHTMARE!

If you are looking to rent an exotic, you must reach out to Ali. He is super friendly and helpful…read more He was able to answer all my questions and gave me the best deal on the Huracan Spyder they just added to their fleet. I highly recommend them and will be using them again in the future. Thanks again for making my dreams become a reality.

So easy to work with. Ali at first class always hooks it up. Doesn't matter what time or what day I…read morecall. All their cars are clean and mint. Not like tons of companies that have old and beat up rentals. 10/10 recommend!

Needed to get a rental car for a couple of days while mine was in the shop. Very easy reservation…read moreprocess and pick up process. The return process was also very easy. All in all hustle free and if I find myself needing a rental again, would definitely come back to the location. The price for a rental was also extremely reasonable better than a lot of other companies. I did not need it, but saw they also do offer shuttle service to the airport which is a nice feature to have if you were flying in or out of town

On Sunday, 4/19 around 3 p.m., I was leaving home to run errands when four dashboard warning lights…read morecame on, including the check engine light. Realizing I would need a car, I immediately began looking for a rental. Since it was Sunday afternoon, many places were already closed. I found Stop-N-Go Rent-A-Car and booked a vehicle online after seeing their reasonable prices. I called to confirm the reservation, and Ben, the owner, verified everything and honored the quoted price. I arrived shortly before closing, feeling stressed and overwhelmed, but Ben was incredibly kind and accommodating from the start. I rented the car from Sunday, 4/19 through Saturday, 4/25. Throughout the entire process, Ben was honest, transparent, and genuinely helpful. He truly went above and beyond and was a lifesaver during a difficult week. When I returned the car with my daughter and planned to Uber home, Ben kindly offered to drive us instead. My daughter had recently fractured her foot and was limited in mobility, so his kindness meant even more. He has a very humble, fatherly presence and made a stressful situation much easier. I would highly recommend Stop-N-Go Rent-A-Car to anyone in need of a rental car, and I will be referring others to Ben. I'm very grateful for the kindness and exceptional service he showed me and my family. If I could give him ten stars, I would. Such a wonderful, ethical and amazing business. Thank you!