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    My Vans

    1.0 (1 review)
    Open Open 24 hours

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    1 year ago

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    Budget Truck Rental

    Budget Truck Rental

    2.5
    (125 reviews)

    Hello Macal and (manager Joe),and to "the Pathetic Trolls who wear there Egos when doing Business…read morewith others ", i am a returning customer and i would like to communicate my car rental experience and the professional attitude while doing business with this car rental location. I've never encounter this lack of compassion while waiting (less than 5 or 10 minute wait) for my transactions. These 2 educated and trained individuals are efficient,courteous and respectful, and very business orientated. i say this because for at least the past several months i have witnessed customers come in and drive out with there rental cars and trucks ,with smiley faces. So please try and remove your ego from this equation ,perhaps you wont be a pathetic troll (smiles). Common sense communicate says don't enter place's of Business wearing your pathetic Egos and demanding that protocols be discarded,then venting your unprofessional and Ego attitude towards these employees ! what a bummer ,than you dont have an outlet to release your ego. remember "Attitude is key to most business transactions okay". By the way may i suggest the next time you may need a car or truck rental that you call Budget/Avis Car and truck rental , its toll free they will be happy to make you happy with the "Budget/Avis rental experience,try it,works for me...Thee counselor

    Horrible customer service and unprofessional management. The truck I reserved online was not…read moreactually available. I recommend calling ahead to confirm they really have the vehicle listed online before wasting your time. The manager called and said they only had a van available instead of the truck I reserved, even though it was supposedly the same price. When I went in, there was an issue with my bank verifying the charge, so I had them clear it and tried again. After that, the manager suddenly claimed the issue was my credit and refused to help further. He simply told me to "read the fine print" instead of offering any customer support or solutions. I ended up going to U-Haul afterward and had a completely different experience. No credit check, great customer service, and their online reservation system was easy to use. They also did not place a $150 hold on my card and only charged me for the estimate. Best of all, there were no surprise upcharges. Do not rent moving trucks from Budget Truck Rental. U-Haul is definitely the better option.

    U-Haul - Costa Mesa

    U-Haul - Costa Mesa

    2.7
    (24 reviews)

    Here's a combined Yelp review that keeps the humor but also clearly explains your concerns:…read more Maybe spend less time timing my 30 minutes and more time making sure the bathrooms have soap. If management is going to be strict and demanding with customers, shouldn't they be equally diligent about maintaining the facility? How do you collect hundreds of dollars every month from tenants, yet make it difficult for them to access, organize, and retrieve their own belongings? The real issue isn't the policy--it's the lack of communication, professionalism, compassion, and basic customer service. My favorite part of this entire experience was being sent multiple emails, and paper given a copy of documents and within 1pm-ish to 1:50-ish essentially being told: "Here's the paperwork. You have 30 minutes. Go." Then later being told: "Well, you sat down." SIR/Lady ... whatever you identify as... --I,sat down because I was trying to read the paperwork YOU just handed me along with the 3 emails lmfao I also have documented back issues that require me to sit periodically. Standing for extended periods while simultaneously trying to review notices, take notes, advocate for myself, coordinate transportation, locate business supplies, and pack a 10x20 storage unit is not exactly a reasonable expectation. What exactly was I supposed to do? Read legal notices. Process multiple emails. Take notes. Pack an entire storage unit. Locate business inventory. Coordinate transportation. Advocate for myself. Manage a disability. And somehow clone myself? And now cancel meetings! All within 30 minutes? At some point I wasn't "sitting down." I was trying to understand the instructions being given to me while being rushed through them. Apparently reading the paperwork was the wrong answer. Maybe next time I'll bring three assistants, a forklift, an attorney, and a time machine. Management appears far more concerned with enforcing rules than providing the service customers are actually paying for. Communication was poor. Compassion was absent. Professionalism was lacking. I'm sure the company's founder never envisioned customers being treated this way. The signage is misleading, the customer experience is frustrating, and the value provided does not match the price being charged. Consumers deserve transparency, professionalism, and reasonable access to the property they pay for every month. Take your money elsewhere. Modern-day robbery disguised as customer service. NO,stars. Tested my Gandhi and raised my cortisol levels and mental health along with trauma from the loud banding on the door given my severe Mental Health notice and disability. They do not care for disabled people, elderly, paying consumer, single head of household, college students , oh, and let's pray you do not identify as a female the micro harassment from Andrew is beyond comprehension. Ewww. Relax, it is just an empty space!?!? We cannot take the building with us lol What a joke of a company along with their executive team. They are so out of touch with reality and compassion. Not 24-7

    DO NOT GO TO THIS U-HAUL LOCATION. We booked a reservation for Sunday 03/01 at 10:00am. Got the…read morelocation to pick it up and NO ONE WAS THERE. They did not even give an option to retrieve the key from the lockbox. I wasted another hour trying to get another u-haul same day. ABSOLUTELY HORRIBLE AND UNACCEPTABLE. I get it if I did not reserve in advance but I did. AVOID THIS PLACE.

    My Vans - carrental - Updated August 2026

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